Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Indeed, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Indeed in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Indeed
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Indeed subscription with zero hassle
1
Fill in the form
Give us your details and those of your Indeed subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Indeed. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Indeed refuses your cancellation.
Frequently asked questions
Cancel Indeed: Step-by-Step Guide
How to cancel Indeed in singapore and recover your costs
Understanding Indeed and why you might cancel
Indeed is a global recruitment platform that connects employers with job seekers across Singapore and beyond. In Singapore, Indeed operates as a paid advertising service for recruiters and employers, offering both free job listings and premium sponsored placement options. If you have subscribed to Indeed's premium features through a mobile app or employer dashboard, you deserve clarity on exactly how to cancel without incurring unexpected charges or facing hidden renewal fees.
At Yafee, we understand that recruitment costs escalate quickly and that cancellation processes often remain deliberately opaque. This guide walks you through every cancellation method available to you, explains what happens to your data and billing after you cancel, and shows you how to claim refunds if Indeed has charged you unfairly or failed to disclose renewal terms upfront.
Who uses Indeed and what they pay for
Indeed's Singapore audience includes HR managers, recruitment agencies, staffing consultants, and individual job seekers using the mobile app or web dashboard. Employers typically pay for sponsored job listings (a pay-per-click advertising model) or resume search subscriptions that grant access to candidate databases. Job seekers may subscribe to Indeed Premium or Jobseeker Premium for enhanced profile visibility and priority application features. Understanding precisely which service you are paying for is your first critical step towards a clean, penalty-free cancellation.
Common reasons to cancel Indeed
You might cancel because your hiring needs have shifted, budgets have tightened unexpectedly, or you have found a more cost-effective recruitment partner. You may also cancel if Indeed's charges surprised you, if sponsored ads underperformed against your expectations, or if you accidentally enabled a subscription without intention. Regardless of your reason, you retain the legal right to cancel without penalties or surprise contract extensions.
Your consumer rights under singapore law
Singapore's consumer protection framework gives you enforceable rights when cancelling paid subscriptions and online services.
What the consumer protection (Fair trading) act means for you
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) grants you the right to cancel distance contracts-including online subscriptions-within a reasonable timeframe if the terms were not made clearly visible to you before you paid. If Indeed failed to explicitly disclose renewal dates, the full amount of charges, or cancellation procedures before your payment was processed, you have legal grounds to request a full refund.
Indeed cannot legally retain your money if it misled you about auto-renewal terms, if renewal charges differ from what was stated upfront, or if the service did not match its published description. If Indeed's website was unclear about pricing, renewal frequency, or how to cancel, document screenshots of those pages and escalate your complaint to the Consumers Association of Singapore (CASE), Singapore's official consumer watchdog. CASE investigates breaches of the CPFTA and can compel refunds on your behalf.
Your right to cancel at any time
You hold the legal right to cancel a subscription at any time, regardless of whether a fixed contract period remains. Yafee's experience advising consumers shows that companies sometimes claim long "lock-in" periods or early termination penalties, but these are often unenforceable under Singapore consumer law if you did not explicitly agree to them in writing and sign consent before payment was taken. Always request written confirmation of your cancellation from Indeed via email, and retain that confirmation for your records.
Your legal position
Under the CPFTA, you are protected if: (1) Indeed did not disclose renewal terms clearly before charging you; (2) the service description was misleading; or (3) Indeed applies an auto-renewal without your express written consent. If any of these apply, you may lodge a complaint with CASE free of charge. CASE will investigate and can pursue recovery of your funds if Indeed breached the law.
Cancellation methods for Indeed in singapore
Indeed offers different cancellation pathways depending on whether you subscribed via the mobile app, web employer dashboard, or a third-party payment processor.
Cancel an iOS subscription through apple
If you subscribed to Indeed Premium or Jobseeker Premium through the Apple App Store, you must cancel through Apple's system, not through the Indeed app itself-a critical distinction that many users miss.
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID profile picture at the top of the screen.
- Select Subscriptions from the menu.
- Locate Indeed in your active subscription list and tap it.
- If you see multiple Indeed subscriptions (for example, Indeed Pro, Jobseeker Premium, or Resume database access), select only the one you wish to cancel.
- Tap Cancel Subscription or Manage if that appears first.
- Confirm the cancellation when Apple prompts you-tap Confirm.
- Check your email inbox within 5 minutes for Apple's cancellation confirmation message.
Apple will confirm the cancellation date and confirm that no further charges will occur after your current billing cycle ends. If you do not receive this confirmation email, repeat the steps and screenshot your final screen as proof of the cancellation attempt.
Cancel an android subscription through google play
If you subscribed through Google Play Store on an Android device, Google handles the cancellation, not Indeed itself.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the profile icon in the top right corner.
- Select Subscriptions.
- Find Indeed and select the specific subscription you wish to cancel.
- Tap Cancel subscription.
- Follow Google's prompts to confirm-select Continue cancelling and then Yes, cancel.
- Check your registered email address for Google's cancellation confirmation within 10 minutes.
Google will detail your cancellation effective date and confirm that Indeed cannot bill you further after that date. Save this email as your proof of cancellation.
Cancel an employer subscription via the Indeed dashboard
If you subscribed as an employer through Indeed's web-based hiring dashboard, you cancel directly through your Indeed account settings.
- Log in to your Indeed employer account at indeed.com/employer.
- Navigate to your Account Settings or Subscription Management section (usually accessible from a menu icon in the top left or right corner).
- Locate your active subscription or billing plan.
- Select Cancel Subscription or Manage Billing.
- Indeed will present a cancellation summary showing your current billing cycle end date.
- Confirm the cancellation by clicking Yes, cancel my subscription.
- Indeed will send a confirmation email to your registered email address within 24 hours.
Yafee recommends that you take a screenshot of the cancellation confirmation page before closing your browser. Forward the confirmation email to yourself and label it clearly so you can retrieve it quickly if Indeed disputes your cancellation later.
Cancel via email if you cannot access your account
If you cannot log in to your Indeed account or if the in-app cancellation option is unavailable, you may request cancellation by email.
- Identify Indeed's Singapore support email address (this is typically [email protected] or a region-specific variant such as [email protected]).
- Write a clear email with the subject line: Subscription Cancellation Request.
- Include in the email body: your full name, the email address associated with your Indeed account, your subscription type (e.g., Indeed Premium, Jobseeker Premium, or employer plan name), and your request to cancel effective immediately.
- Optionally add: "I request written confirmation of this cancellation and the effective cancellation date."
- Send the email and retain a copy in your sent folder.
- Allow 5 business days for Indeed to respond with cancellation confirmation.
- If you do not receive confirmation within 7 business days, follow up with a second email or contact CASE.
Email cancellation creates a documented trail and is often the fastest route if Indeed's website is experiencing technical issues.
What happens to your data and billing after cancellation
After you cancel, your data remains accessible and important changes occur across your account and billing cycle.
Data retention and profile visibility
Cancelling your subscription does not automatically delete your Indeed profile or job listings. Your profile will remain visible to job seekers, but premium features (such as profile highlighting, ad priority, or sponsored listing placement) will immediately stop. If you wish to remove your profile completely, you must delete your account separately through your account settings-cancelling a subscription and deleting an account are two distinct actions.
Refund timing and billing cycle
Refunds depend on when you cancel within your billing cycle. If you cancel mid-cycle, Indeed typically will not refund the current billing period but will stop charging you on the next renewal date. However, if Indeed breached consumer protection law by failing to disclose terms clearly, you may claim a refund for the entire current billing period through CASE. Refunds issued by Indeed are processed to your original payment method (Apple, Google, or credit card) within 5 to 10 business days.
How to claim a refund from Indeed
You are entitled to a refund if Indeed violated Singapore's consumer protection laws or if you can demonstrate that the service was not delivered as described.
Step 1: request a refund directly from Indeed
Contact Indeed's support team via email and clearly state that you wish to request a refund. Explain your reason: for example, "I cancelled because Indeed failed to disclose that renewal charges would be higher than the initial charge" or "I was not informed of the auto-renewal terms before I was charged." Include copies of any relevant screenshots (proof of unclear terms, unexpected charges, or service failures). Indeed's support team will respond within 5 to 10 business days.
Step 2: escalate to CASE if Indeed refuses
If Indeed denies your refund or does not respond within 14 days, lodge a complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes at no cost to you and has the authority to compel refunds if Indeed breached the CPFTA. You can file a complaint online at case.org.sg or by visiting CASE's office in person. CASE will contact Indeed on your behalf and typically resolves refund disputes within 4 to 8 weeks.
Step 3: request a chargeback if other routes fail
If CASE's intervention does not result in a refund, contact your bank or credit card provider and request a chargeback. Provide your bank with copies of all correspondence with Indeed, CASE's case number (if you filed a complaint), and evidence that Indeed breached the law or failed to deliver the service. Chargebacks are a final recourse but are powerful-most banks will recover your funds if evidence of breach is clear.
Pricing, features and why you might cancel
Understanding what you are paying for helps you decide whether Indeed remains worth the cost.
| Indeed service | Typical monthly cost (SGD) | Key features | Best for |
|---|---|---|---|
| Indeed Jobseeker Premium | $9.99-$14.99 | Priority applications, profile highlighting, resume insights | Job seekers wanting competitive advantage |
| Indeed Premium (Employer) | $49-$299 | Sponsored job listings, priority candidate database access, analytics | Growing recruitment teams |
| Indeed Resume Database | $149-$999 | Unlimited resume downloads, advanced filtering, candidate contact | High-volume recruiters and agencies |
| Free job listings (no subscription) | $0 | Unsponsored job post, 30-day listing period, basic analytics | Cost-conscious employers testing the platform |
| Google for Jobs integration | Included with free listing | Job visibility across Google search results | All employer account types |
| Indeed mobile app (job seeker) | Free (in-app subscriptions separate) | Job alerts, quick apply, resume upload | Passive job seekers and active applicants |
Review this table to confirm which service you subscribed to. If you are paying for Indeed Premium as an employer but have shifted to passive recruitment, downgrading to free listings may be more cost-effective than cancelling entirely. Conversely, if your hiring needs have ceased, cancellation is the right choice.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the pitfalls-many people cancel unsuccessfully because they follow incomplete steps or overlook critical confirmation details.
Mistake 1: cancelling through the app instead of the billing platform
If you subscribed via Apple or Google, cancelling within the Indeed app will not work. You must cancel through Apple Settings or Google Play Store respectively. Many users assume an in-app "manage subscription" option will cancel their subscription-it will not. Always check the original payment platform (Apple, Google, or credit card) to confirm where the subscription lives, then cancel there.
Mistake 2: not saving your cancellation confirmation
If you do not retain a copy of your cancellation confirmation (screenshot, email, or reference number), you cannot prove to Indeed or your bank that you cancelled. Save every confirmation immediately. If Indeed claims you still owe money after cancellation, your confirmation email is your legal proof.
Mistake 3: assuming free trial periods auto-cancel
If you signed up for a free trial on Indeed, the subscription will auto-renew to a paid plan on the trial end date unless you explicitly cancel beforehand. Yafee advises setting a phone reminder one week before your free trial ends so you cancel in time if you do not wish to be charged.
Mistake 4: cancelling through email without a follow-up
Sending a single cancellation email is not enough if Indeed does not respond. Follow up after 7 business days if you have not received confirmation. A second follow-up email (with the subject line: "Second Cancellation Request - Case Follow-up") demonstrates your intent and strengthens your position if you later lodge a CASE complaint.
What to do after you cancel Indeed
Once your cancellation is confirmed, take these steps to protect yourself and ensure a clean break.
Monitor your bank account for surprise charges
Check your bank statement or credit card bill for 60 days after cancellation to confirm that Indeed has not charged you again. If you see a charge after your confirmed cancellation date, contact your bank immediately and reference your cancellation confirmation email. Your bank can reverse the charge within 120 days.
Delete your Indeed account if you wish (optional)
Cancelling a subscription and deleting an account are separate. If you do not wish to use Indeed again, permanently delete your account through your account settings. This removes your profile, job listings, and saved applications. Go to Account Settings, scroll to the bottom, and select Delete Account. You cannot undo account deletion, so confirm your choice before proceeding.
Document everything for your records
Create a folder on your computer or in your email and save: (1) screenshots of your original subscription sign-up page showing terms and pricing, (2) your cancellation confirmation email, (3) copies of all support correspondence, and (4) your bank or credit card statements showing the final charge. If a dispute arises months later, this documentation is invaluable.
Cancellation checklist for Indeed
Use this checklist to ensure you have cancelled completely and safely.
| Action | Completed | Notes |
|---|---|---|
| Identified the platform where you subscribed (Apple, Google, Indeed dashboard, credit card) | [ ] | Check your billing statement if unsure |
| Logged into the correct platform and located your subscription | [ ] | Do not rely on the Indeed app alone |
| Clicked Cancel Subscription and confirmed the cancellation | [ ] | Essential step-do not skip |
| Received and saved a cancellation confirmation email within 24 hours | [ ] | Forward to yourself and label it clearly |
| Took a screenshot of the cancellation confirmation page | [ ] | Extra insurance if email is lost |
| Checked your bank or credit card statement 30 days later for surprise charges | [ ] | Report any unauthorized charges immediately |
Compare: when to cancel versus downgrade Indeed
Before you cancel entirely, consider whether downgrading to a lower-tier plan or free account might better serve your needs.
| Situation | Cancel Indeed | Downgrade instead |
|---|---|---|
| You are not hiring or applying for jobs anymore | Yes, cancel | Not applicable |
| You want to pause hiring temporarily but may return in 3-6 months | No-cancel and re-subscribe later | Yes, downgrade to free |
| You are paying for Indeed Premium but rarely use sponsored listings | Consider it | Yes, downgrade to free and test performance |
| You found a cheaper recruitment platform you prefer | Yes, cancel | Cancel; do not keep both platforms running |
| Indeed's charges are unclear or You were charged without consent | Yes, cancel and request refund | Not appropriate-escalate to CASE first |
| You are testing Indeed for the first time and unsure if it works for you | Yes, cancel after trial | Wait until trial ends; then decide |
Contact information and legal address
If you need to escalate your complaint or serve formal notice, use these official addresses.
Indeed singapore contact details
Indeed's primary legal registered office in Singapore is located at Ocean Financial Centre, 10 Collyer Quay, Singapore 049315. This is the official address where you may send formal cancellation notices or dispute letters. You may also contact Indeed's support team via email at [email protected] or through the Help section of your Indeed account dashboard.
Consumers association of singapore (CASE)
If Indeed refuses to cancel your subscription, misrepresents charges, or fails to refund you after a clear breach of the Consumer Protection (Fair Trading) Act, lodge a free complaint with CASE. CASE's mailing address is: CASE, 170 Clemenceau Avenue, Singapore 239928. You can also file a complaint online at case.org.sg or call 6100 0315 during business hours.
Singapore's monetary authority for payment disputes
If Indeed has charged you through a payment processor and disputes your refund claim, you may escalate to the Monetary Authority of Singapore (MAS) if your bank or credit card provider does not support you. MAS oversees financial services regulation and can investigate unauthorized charges. Visit mas.gov.sg for information on how to lodge a financial services complaint.
Summary: how to cancel Indeed safely in singapore
Cancelling Indeed is straightforward when you follow the correct platform-specific steps. Remember: if you subscribed via Apple, cancel through Apple Settings; if via Google, cancel through Google Play; if via Indeed's employer dashboard, cancel directly within your account. Save every confirmation email and screenshot. If Indeed breaches Singapore's Consumer Protection (Fair Trading) Act by failing to disclose renewal terms or by charging you without consent, you have the legal right to demand a refund-first through Indeed's support team, then through CASE if Indeed refuses.
At Yafee, we have helped thousands of consumers cancel subscriptions across recruitment platforms, fintech services, and digital tools without losing money or facing hidden penalties. Your rights are clear under Singapore law, and Yafee's guidance ensures you navigate cancellation confidently. If you encounter resistance from Indeed after following these steps, remember that CASE is free, powerful, and exists to enforce consumer law on your behalf. Document your cancellation, monitor your bank account, and claim your refund if Indeed has overcharged you.