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Frequently asked questions
Cancel Guru: The Right Way
How to cancel Guru and protect your subscription in singapore
What Guru is and why you might cancel
Guru is a knowledge-management and AI-powered study platform that helps teams organize, share and retrieve company information through searchable cards, workflow integrations and intelligent chat suggestions. The service spans two distinct products: a team-based workspace for internal documentation, and a consumer study app available on the Singapore App Store.
You may be cancelling because your team no longer requires knowledge management, you have found a more cost-effective alternative, or you are consolidating tools to reduce monthly subscription expenses. Your reason is irrelevant to your legal rights; what matters is understanding which Guru product you hold and the cancellation framework that applies to it. Yafee guides you through both paths to ensure you recover all eligible refunds and avoid accidental renewal charges.
Guru's two distinct products in singapore
Guru operates a team workspace platform and a standalone AI study app. The workspace caters to enterprise and mid-market teams managing internal knowledge bases; it requires administrator-level access and advance written notice to cancel. The study app serves individual learners and offers a consumer-friendly 30-day cancellation window under Apple's App Store terms. Identifying which product you subscribe to is your first critical step.
Why cancellation timing matters for your refund
Guru's refund eligibility hinges on three factors: which product you hold, when you cancel relative to your next billing date, and whether the service has failed to meet its stated specifications. The study app grants you 30 calendar days to request a refund through the App Store; the workspace operates on renewal-date-based notice periods. Cancelling before these windows close protects your money from unnecessary charges.
Guru pricing in singapore
Current Guru AI study app subscription rates on the Singapore App Store are shown below in SGD.
| Plan | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| Guru AI: Study App Monthly | S$14.98 | Monthly | Short-term users |
| Guru AI: Study App Quarterly | S$34.98 | 3 months | Medium-term learners |
| Guru AI: Study App Annual | S$59.98 | Annual | Long-term subscribers |
| Guru AI: Assinatura GuruIA | S$2.98 | Variable | Trial or regional variant |
Enterprise workspace pricing is quoted individually in USD per seat. Contact Guru's sales team directly for custom quotations and volume discounts.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act, read with the Personal Data Protection Act, establishes your statutory rights when purchasing digital services, including Guru subscriptions. Understanding these protections is your legal foundation if Guru refuses a legitimate cancellation or withholds a refund.
What the consumer protection (Fair trading) act guarantees you
The Act protects you against unfair contract terms, misrepresentation and non-delivery of services as described. If Guru has advertised features it does not provide, charged you without explicit consent, or failed to deliver the service within a reasonable timeframe, you hold grounds to cancel with a refund. These protections apply regardless of Guru's standard terms and conditions.
Furthermore, the Act requires that any subscription service make cancellation terms transparently clear at the point of purchase. If Guru's cancellation policy was not conspicuous, or if the platform uses dark patterns to obstruct cancellation, the Consumers Association of Singapore (CASE) treats this as an unfair trading practice and can enforce remedies on your behalf.
Cooling-off periods for digital goods and services
For most digital subscriptions in Singapore, statutory cooling-off periods are 7 to 14 days. Guru's 30-day window for the study app exceeds this threshold and provides stronger consumer protection than required by law. For the workspace, no statutory cooling-off applies; you rely on Guru's stated notice period and the Consumer Protection Act's fairness provisions.
Your legal position if Guru refuses your cancellation
If Guru declines your cancellation request or refund claim without legitimate grounds, your legal position is protected by the Consumer Protection (Fair Trading) Act. Yafee advises you to document every communication: email timestamps, support ticket numbers, the names of support staff, and all responses. This written record strengthens your case if you escalate to the Consumers Association of Singapore (CASE), which has statutory authority to investigate and compel refunds on your behalf.
How to cancel the Guru study app on the singapore app store
The Guru AI study app is governed by Apple's App Store terms and allows cancellation within 30 days of purchase, with automatic refund processing. This section provides the exact steps to initiate cancellation before the 30-day window closes.
Step 1: open the apple app store and access your account
Launch the App Store application on your iPhone or iPad. Tap the profile icon in the top-right corner of the screen. Select "Subscriptions" from the menu that appears. This displays all active subscriptions tied to your Apple ID.
Step 2: locate the Guru AI subscription
Scroll through your subscription list and select "Guru AI: Study App" (or the variant you purchased). The subscription details page shows your current plan, the next billing date, and your cancellation options. Take a screenshot of this page for your records before proceeding.
Step 3: tap cancel subscription
Press the "Cancel Subscription" or "Cancel" button. The App Store displays a confirmation dialogue outlining your refund eligibility. If you are within 30 days of your original purchase, you see text confirming your refund will be processed automatically. Confirm the cancellation by selecting the final "Cancel" prompt.
Step 4: confirm receipt and follow up
Apple sends a cancellation confirmation email to your registered Apple ID email address within minutes. Save this email and the timestamp. If you do not receive it within one hour, log into your Apple ID account settings on a web browser (appleid.apple.com) and verify that the Guru subscription is listed as cancelled. Yafee recommends preserving all confirmation emails for at least 90 days in case you need to dispute a charge.
How to cancel the Guru workspace for teams
Cancelling the Guru knowledge-management workspace differs markedly from the study app because it is a B2B contract with renewal-based billing. You must hold administrator privileges and submit cancellation in writing at least 15 days before your renewal date to avoid automatic charges.
Step 1: verify your administrator status
Log in to your Guru workspace using your credentials. Click "Settings" or the gear icon (typically in the left sidebar or top navigation). Look for "Team Settings" or "Workspace Administration." Only users with the "Admin" or "Owner" role can initiate workspace cancellation. If you lack these permissions, contact your team administrator to request cancellation authority.
Step 2: locate your renewal date and billing information
Within your workspace settings, navigate to "Billing" or "Subscription." This page displays your current plan, the annual or monthly renewal date, and your payment method. Document the exact renewal date; this is your deadline for submitting cancellation notice. Yafee emphasises that late cancellation notices may not prevent the next charge.
Step 3: submit written cancellation to guru's support team
Compose an email to Guru's support address (typically [email protected] or [email protected]) with the following information:
- Your workspace name and ID
- Your registered email address
- The date you wish to cancel (ideally on or before your renewal date)
- A statement that you wish to cancel all services effective immediately or on a specified date
- Your reason for cancellation (optional but helpful for feedback)
Send this email from the email address registered on the Guru account. Include "CANCELLATION REQUEST" in the subject line to flag it for priority processing. Request a written confirmation of cancellation within 24 to 48 hours.
Step 4: confirm cancellation in writing and verify non-renewal
When Guru confirms your cancellation, save the confirmation email. Check your subscription status in the workspace settings within two business days; you should see the renewal date removed or the status changed to "Cancelled." If the status remains "Active" or you are charged after your cancellation date, escalate immediately to the Consumers Association of Singapore (CASE) with all evidence of your cancellation request.
What happens after you cancel Guru
Cancellation does not result in immediate loss of access to your workspace or study app. Understanding your post-cancellation timeline protects you from unexpected lockouts and data loss.
Study app access after cancellation
When you cancel the Guru study app, your subscription ends at the end of your current billing cycle. You retain full access to the app and all study materials until that date; cancellation does not terminate your session immediately. After the final billing date, the app becomes locked to free features only (if available), and premium content is no longer accessible. Save or export any study notes before the access cutoff date.
Workspace access and data after cancellation
Cancelling your workspace subscription typically provides a 30-day grace period during which your team retains read-only access to documents. This allows you to export or archive company knowledge before complete removal. Check Guru's terms for whether they charge for extended grace periods. After the grace period, all workspace data is deleted unless you have exported it. Download all cards, documents and integrated workflows before the cancellation date to avoid permanent data loss.
Refund processing timelines
For the study app, Apple processes refunds within 5 to 10 business days to your original payment method. For the workspace, Guru typically processes refunds within 7 to 14 business days if you meet eligibility criteria. Check your bank or credit card statement and contact your payment provider if a refund does not appear within these windows.
Refund eligibility and what to do if Guru refuses
Refund eligibility depends on whether you meet Guru's stated criteria and whether the service has failed to perform as advertised. Yafee outlines your options if Guru declines your refund claim.
When you are eligible for a refund
You are eligible for a refund if you cancel within Guru's designated window (30 days for the study app, or before renewal for the workspace) and have not accessed the service extensively. Additionally, if Guru has misrepresented features, failed to deliver promised functionality, or charged you without your explicit consent, you are eligible for a refund regardless of the cancellation window.
If Guru refuses your refund: escalation path
If Guru rejects your refund claim, send a formal dispute letter by email within 14 days of the rejection. In your letter, cite the specific Consumer Protection (Fair Trading) Act provisions that support your claim (unfair contract terms, misrepresentation, non-delivery). Request a refund within 14 calendar days and state that you will escalate to the Consumers Association of Singapore (CASE) if the refund is not processed.
When you contact CASE, provide all documentation: cancellation requests, Guru's responses, screenshots of the service (or lack thereof), payment receipts, and your dispute letter. CASE investigates at no cost to you and can compel Guru to refund your money if the company has breached consumer law. This escalation path is free and carries legal weight that Guru respects.
Common mistakes that cost you money
Cancellation is straightforward when you avoid these pitfalls. Thousands of subscribers inadvertently forfeit refunds by overlooking simple procedural steps.
Delaying cancellation past your window deadline
The most costly error is letting your cancellation window close without action. For the study app, 30 days pass quickly; for the workspace, the 15-day advance notice period to your renewal date vanishes without warning. Set a calendar reminder for day 25 (study app) or day 10 before renewal (workspace) to ensure you cancel in time. Cancelling one day late forfeits your refund entitlement entirely.
Cancelling through the wrong channel
Do not request cancellation via social media, live chat, or generic support tickets. Submit workspace cancellations only in writing by email to billing addresses; verbal cancellations are not legally binding. For the study app, cancel exclusively through the App Store; cancelling via email to Guru does not process the cancellation correctly and may leave your subscription active.
Failing to document your cancellation request
Save every confirmation email, support ticket number, and timestamp. Without written proof of your cancellation request, you cannot dispute a charge or escalate to CASE if Guru claims it never received your request. Screenshots of the cancellation screen (study app) or the confirmation email (workspace) are your evidence if a dispute arises.
Not verifying cancellation status before the next billing date
After you submit your cancellation, log in to verify that your subscription is marked "Cancelled" or that the renewal date has been removed. If the status is still "Active" within two business days, contact Guru immediately. Yafee has documented cases where cancellation emails were sent but systems were not updated, resulting in unwarranted charges.
Comparison of key cancellation factors
This table summarises the critical differences between Guru's two products to ensure you follow the correct cancellation path.
| Factor | Study App | Workspace |
|---|---|---|
| Cancellation window | 30 days from purchase | 15 days before renewal |
| Cancellation method | App Store settings (app-based) | Email to billing address (written) |
| Admin required | No (personal account) | Yes (workspace administrator) |
| Refund processing | 5-10 business days (Apple) | 7-14 business days (Guru) |
| Post-cancellation access | Until billing cycle ends | 30-day grace period for data export |
Your next steps: taking control of your subscription
Cancelling Guru is straightforward when you act within the correct timeframe and follow the prescribed channel for your product. Yafee has guided thousands of Singapore consumers through this process; your situation is not unique, and the framework is clear.
Identify which Guru product you hold today. Check your renewal date or the purchase date of your study app subscription. If you are within your cancellation window, initiate the cancellation immediately using the steps above. Preserve all confirmation emails and screenshots. If Guru refuses your cancellation or refund without valid grounds, escalate to the Consumers Association of Singapore (CASE) with your documentation; CASE has statutory authority to enforce your rights under the Consumer Protection (Fair Trading) Act and will compel a refund if Guru has breached consumer law.
Yafee remains your trusted resource for understanding subscription cancellation rights across all digital platforms. Contact our team if you encounter barriers to cancellation or if Guru disputes your claim; Yafee specialises in holding service providers accountable and recovering refunds for consumers across Singapore.
Where to send your workspace cancellation
Address your cancellation email to Guru's billing support:
Email: [email protected] or [email protected]
Subject: CANCELLATION REQUEST - [Your Workspace Name]
Include: Workspace ID, registered email, desired cancellation date, and request for written confirmation within 24 hours.
For the study app, cancel through Apple's App Store subscription settings on your iPhone, iPad, or at appleid.apple.com under "Subscriptions." No external email address is required.
If you face refusal or non-refund, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6100-6. Provide all cancellation documentation, and CASE will investigate and compel restitution at no cost to you. Yafee's commitment is your protection; we ensure every cancellation proceeds fairly and every refund is recovered.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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