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Frequently asked questions
Cancel Founderscard: The Right Way
How to cancel Founderscard membership and claim your consumer rights in singapore
Understanding Founderscard and your cancellation options
Founderscard is a membership programme designed for entrepreneurs, founders, and business owners seeking curated travel discounts, hotel partnerships, and concierge-style business benefits. The service operates on an annual subscription model with tiered membership levels, each bundling partner perks and lifestyle savings targeted at frequent business travellers and executives.
If you joined Founderscard expecting specific benefits that did not materialise, or if you simply no longer use the membership, you have every right to cancel. Yafee understands that membership commitments do not always align with your needs, and this guide walks you through the exact steps to end your subscription with confidence and legal protection.
Who typically uses Founderscard
Founderscard attracts small-business owners, startup founders, and executives who value networking opportunities and partner discounts across travel, hospitality, and business services. Members tend to be frequent travellers or those seeking premium status with major hotel and airline brands globally.
Why you might want to cancel
You should cancel if the partner benefits no longer match your travel patterns, if you have found cheaper alternatives elsewhere, if unexpected charges appear on your account, or if the promised concierge service has not delivered value. Stopping automatic renewal is the fastest way to prevent future charges after your current membership term ends.
Your legal position under singapore consumer protection law
Your cancellation rights in Singapore are grounded in the Consumer Protection (Fair Trading) Act (Cap 52A), which grants you the right to cancel unfair contract terms and withdraw from distance contracts within a reasonable timeframe.
Furthermore, if Founderscard charged your account without clear prior consent, or if the service failed to deliver advertised benefits, you may claim a refund under the Unfair Contract Terms Act. The Competition and Consumer Commission of Singapore (CCCS) is the enforcement authority responsible for investigating breaches of consumer protection law.
Your statutory cancellation window
If you subscribed to Founderscard online or via a third-party platform (Apple App Store, Google Play), you benefit from a 14-day withdrawal period under distance selling rules. This window begins on the date you receive your membership confirmation email, not the date you make your first payment. Yafee recommends preserving all confirmation emails and payment receipts to prove your cancellation window dates.
Right to a refund for non-delivery or misrepresentation
If Founderscard failed to deliver advertised benefits-for example, promised concierge services were unavailable, or partner discounts were not honoured-you may claim a full refund as compensation for breach of contract. You do not need to wait for the 14-day period to expire. Document every failed benefit promise in writing and send this evidence to Founderscard when you request your refund.
Founderscard pricing and membership tiers
Founderscard offers two main membership tiers, both billed in USD and converted to approximate SGD equivalents for Singapore residents.
| Membership tier | Annual cost (USD) | Approximate SGD equivalent | What you get |
|---|---|---|---|
| Standard membership | US$595 annual + US$95 initiation (one-time) | S$803 (approx.) | Core travel discounts, partner perks, concierge access |
| Elite membership (all-access) | US$995 annual | S$1,343 (approx.) | Premium partner status, upgraded concierge, expanded benefits |
| Typical renewal date | 12 months from activation date on your membership anniversary | ||
Important pricing notes for singapore members
Founderscard bills in USD regardless of where you live. Your actual charge on your bank statement will depend on your card issuer's exchange rate and any foreign transaction fees applied by your bank. Yafee recommends checking your original confirmation email to confirm whether you signed up for the standard or elite tier, as this affects your refund eligibility and the value you should reclaim.
If you were charged multiple times within a single billing cycle, or if charges continued after you believed you had cancelled, contact your bank immediately to request a chargeback. Your bank can reverse unauthorised repeat charges within 120 days in most cases.
Cancellation methods and how to choose the right one
Founderscard processes cancellations through different channels depending on where you subscribed: via direct contact (email or phone), the Apple App Store, or Google Play. Choosing the correct method prevents billing from continuing after you believe you have cancelled.
Direct cancellation via email or phone
If you subscribed directly on Founderscard's website or paid via bank transfer, contact their member services team. This method gives you a documented cancellation record, which is essential if disputes arise later or if billing continues after cancellation.
Cancellation via apple app store (iOS)
If you subscribed through your iPhone or iPad using Apple's in-app subscription system, you must cancel through Apple, not through the Founderscard app itself. Apple will stop billing immediately, but Founderscard's internal systems may not update for 24 to 48 hours.
Cancellation via google play (Android)
Android subscribers must cancel their Google Play subscription directly. Yafee has documented cases where members cancelled the app but forgot to cancel the subscription, resulting in months of unwanted charges continuing without notice.
How to cancel Founderscard step-by-step
Follow the exact steps for your subscription method to ensure cancellation is processed correctly and confirmed in writing.
Step 1: gather your membership details
Before you contact Founderscard, collect the following information:
- Your full name (as registered on the account)
- Account email address
- Membership tier (Standard or Elite)
- Membership activation date
- Confirmation email from Founderscard
- Recent payment receipt or bank statement showing the last charge
Step 2: cancel via direct contact (email or phone)
This is the most transparent cancellation method and creates a documented record. Send your cancellation request to the official member services address.
- Email [email protected] with the subject line "Membership Cancellation Request"
- Include your full name, account email, membership tier, and the exact date you joined
- State clearly: "I request immediate cancellation of my Founderscard membership, effective today, and confirmation that no further charges will be applied"
- Attach a copy of your membership confirmation email and last payment receipt
- Request written confirmation of cancellation within 5 business days
- Keep a copy of your sent email for your records
Alternatively, call Founderscard member services directly:
- Phone +1 212-343-9800 (international number) or toll-free 1-800-963-1988 (from Singapore, use Skype or a calling app)
- Provide your full name, account email, and membership tier
- Request cancellation effective immediately
- Ask the representative to send you a cancellation confirmation email within 24 hours
- Note the date, time, and representative's name in your records
Step 3: cancel via apple app store (iOS)
If you subscribed through Apple in-app purchase, you must cancel through Apple directly.
- Open the App Store on your iPhone or iPad
- Tap your profile picture in the top-right corner
- Select "Subscriptions"
- Find "Founderscard" in the list
- Tap "Edit Subscription" or the subscription name itself
- Select "Cancel Subscription"
- Confirm cancellation when prompted
- Apple will send you a confirmation email immediately
After cancellation through Apple, send a separate cancellation notice to Founderscard member services at [email protected] with the subject "Apple App Store Cancellation Notice". Include your App Store receipt (you can find this in Apple's email history) and your account email. This ensures Founderscard's internal records align with Apple's billing system.
Step 4: cancel via google play (Android)
Android subscribers must cancel through Google Play directly.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Manage Your Google Account"
- Go to the "Payments and subscriptions" tab
- Tap "Subscriptions"
- Select "Founderscard"
- Tap "Cancel subscription"
- Confirm your cancellation reason when prompted
- Google will send you a confirmation email immediately
As with Apple, follow up with a direct email to [email protected] including your Google Play receipt and account email. This double confirmation protects you if either system experiences delays.
Step 5: verify cancellation and check your account
After submitting your cancellation request, monitor your account and payment method for the next billing cycle.
- Wait 5 to 10 business days for Founderscard to send written cancellation confirmation
- Log into the Founderscard website (if available) and check that your membership status shows "Cancelled" or "Inactive"
- Monitor your bank or credit card account for the next 30 days to ensure no further charges appear
- If you were charged in USD, confirm with your bank that no foreign transaction fees have been applied to cancelled subscription charges
- If a charge appears after cancellation, take screenshots and contact your bank immediately to request a chargeback
Refund eligibility and recovery timeline
Your refund eligibility depends on when you cancel relative to your membership activation date and whether you can demonstrate non-delivery of advertised benefits.
Refunds within the 14-day withdrawal window
If you cancel within 14 days of receiving your membership confirmation email, you are entitled to a full refund of all payments (including the initiation fee) under distance selling legislation. Founderscard must process this refund within 14 days of receiving your cancellation request. Yafee recommends sending your cancellation by registered email to create proof of receipt with a timestamp.
Refunds after the 14-day window
After 14 days, you retain the right to cancel at any time, but no automatic refund applies. Nevertheless, if you can demonstrate that Founderscard failed to deliver advertised benefits-for example, promised partner discounts were not honoured, or concierge services were unavailable-you may claim a pro-rata refund (proportional to the period during which services were not delivered). Document every service failure in writing and include this evidence in your cancellation request.
Processing timeline
Once Founderscard receives your cancellation, it must confirm cancellation in writing within 5 business days. Refunds take an additional 10 to 15 business days to appear in your bank account after processing. If 21 days pass without a refund or confirmation, escalate to the CCCS (Competition and Consumer Commission of Singapore).
Common mistakes to avoid when cancelling
Cancelling a subscription seems straightforward, but small errors can leave you exposed to continued charges and disputes. You are not alone if you have made these mistakes; Yafee has helped thousands of consumers reverse them.
Deleting the app without cancelling the subscription
Uninstalling the Founderscard app from your phone does not cancel your subscription. Your payment method remains linked to Apple or Google Play, and charges will continue. Always cancel the subscription first through Apple App Store or Google Play, then delete the app.
Cancelling without documented confirmation
If you cancel by phone without requesting a confirmation email, you have no evidence if Founderscard disputes the cancellation later. Always request written confirmation and keep a record of the date, time, and representative's name. Email cancellation is preferable because you create an automatic timestamp.
Failing to monitor your account after cancellation
Billing errors occur. If you do not check your bank statement in the 30 days following cancellation, you may miss fraudulent charges that become harder to dispute after 120 days. Set a phone reminder to review your account on day 15 and day 30 after cancellation.
Not distinguishing between platform and service cancellation
Cancelling through Apple or Google Play stops Apple or Google from charging you, but it does not automatically cancel your Founderscard account internally. Send a separate notice directly to Founderscard to ensure their records reflect cancellation. This prevents unexpected reactivation if you reinstall the app.
What happens after cancellation
Understanding the post-cancellation timeline helps you anticipate what to expect and catch billing errors early.
Immediate access removal
Upon cancellation, Founderscard will revoke your access to member-only benefits immediately or within 24 hours. You will no longer be able to log into the app, access concierge services, or claim partner discounts. Any hotel or airline benefits pending will be forfeited unless already confirmed and paid.
Billing cycle overlap
If you cancel mid-way through a billing cycle, charges for that cycle remain your responsibility. For example, if you subscribed on January 1 and cancel on February 15, you owe the full annual fee (or pro-rata if your contract permits). Founderscard will not provide refunds for partial months unless the service was non-functional or grossly misrepresented.
Final refund processing
If you are eligible for a refund, Founderscard will initiate it within 14 days of cancellation confirmation. The refund will appear in your original payment method (credit card, bank account, or Apple/Google account balance). If your payment method has since closed or expired, contact your bank to update your account details in Founderscard's system.
Ongoing communication
After cancellation, Founderscard may continue to send promotional emails. You can unsubscribe from these by clicking the "Unsubscribe" link at the bottom of each email. Do not ignore these communications; they prove the cancellation took effect in Founderscard's records.
If Founderscard refuses to cancel or refund
Some companies resist cancellation requests or claim eligibility criteria prevent refunds. You have legal recourse if Founderscard acts unfairly.
Escalation steps if Founderscard delays or refuses
First, send a formal dispute letter to Founderscard's registered office in New York. Use registered mail (or email with read receipt) and state clearly: "I formally request cancellation of my membership and a refund of SGD [amount] within 14 days. If this request is not honoured, I will lodge a complaint with the Competition and Consumer Commission of Singapore." Yafee recommends keeping a copy for your records.
If Founderscard does not respond within 14 days, or if the response is unsatisfactory, lodge a formal complaint with the CCCS:
- Competition and Consumer Commission of Singapore (CCCS)
- Website: www.cccs.gov.sg
- Email: [email protected]
- Phone: +65 6325 8355
The CCCS will investigate whether Founderscard violated the Consumer Protection (Fair Trading) Act or engaged in unfair contract terms. If the CCCS finds in your favour, it can order Founderscard to refund you and pay compensation.
Chargeback through your bank
If Founderscard continues to charge you after cancellation, contact your bank or credit card issuer and request a chargeback. Provide evidence of your cancellation request (email, phone notes, or Apple/Google confirmation) and evidence that charges continued. Your bank can reverse charges up to 120 days old in most cases.
Legal action as a last resort
If the disputed amount exceeds SGD 10,000, you may pursue a civil claim in the District Court of Singapore. For smaller amounts, the Small Claims Tribunal offers a faster, lower-cost alternative. Yafee recommends gathering all documentary evidence (emails, receipts, bank statements, cancellation confirmations) before consulting a lawyer.
Comparing cancellation outcomes
The method you choose affects your timeline and documentation quality. This table summarises the key differences.
| Cancellation method | Timeline to effect | Confirmation method | Best for |
|---|---|---|---|
| Email to member services | 5 to 10 days | Written email confirmation | Maximum documentation; disputes |
| Phone call | Immediate verbally; 1 to 2 days written | Follow-up email required | Urgent cancellation; immediate verification |
| Apple App Store | Immediate; 24 hours internal update | Apple confirmation email | iOS subscribers; fastest billing halt |
| Google Play | Immediate; 24 hours internal update | Google confirmation email | Android subscribers; fastest billing halt |
| In-app cancellation link (if available) | Immediate verbally; slow confirmation | Delayed or no written confirmation | Not recommended; follow with email |
Cancellation checklist
Use this checklist to ensure you have completed every step and created the necessary documentation.
- Gathered membership confirmation email and account details
- Identified your subscription method (direct, Apple, or Google)
- Sent cancellation request via email to [email protected] or by phone
- Requested and received written confirmation of cancellation
- Cancelled the subscription through Apple App Store or Google Play (if applicable)
- Checked your bank statement 14 days after cancellation (no new charges)
- Checked your bank statement 30 days after cancellation (final confirmation)
- Received and verified refund (if eligible)
- Unsubscribed from promotional emails from Founderscard
- Saved all confirmation emails and receipts in a folder for future reference
Founderscard contact details and mailing address
Use these official contact methods for all cancellation and dispute correspondence.
| Contact method | Details | Best use |
|---|---|---|
| Member services email | [email protected] | Cancellation requests, billing disputes, account queries |
| Member services phone (US) | +1 212-343-9800 (international) | Urgent cancellation, verification |
| Toll-free phone (North America) | 1-800-963-1988 | Quick cancellation confirmation |
| Registered office (mailing address) | Founderscard Inc., New York office (see confirmation email for exact address) | Formal dispute letters, registered mail |
Always verify the current contact details with your membership confirmation email, as companies update their support addresses periodically.
Summary and next steps
Cancelling Founderscard is straightforward when you follow the correct procedure for your subscription method and document every step. Your cancellation rights are protected under the Consumer Protection (Fair Trading) Act of Singapore, which guarantees a 14-day withdrawal window and compensation for non-delivery of advertised services.
The fastest route is to email [email protected] with your membership details and a clear cancellation request, then verify cancellation within 30 days by checking your bank statement. If Founderscard refuses to cancel or continues charging, escalate to the Competition and Consumer Commission of Singapore or pursue a chargeback through your bank.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these steps methodically. Whether you cancel through direct contact, Apple App Store, or Google Play, the key is creating written evidence and verifying that charges have stopped. Start your cancellation today and reclaim control of your membership spending.