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Frequently asked questions
Cancel Avetta: The Right Way to Reclaim Your Freedom
How to cancel Avetta and reclaim your supplier compliance freedom
What Avetta is and why you might need to cancel
Avetta is a cloud-based supplier compliance and supply-chain management platform that connects contractors and vendors with hiring clients across multiple industries. The service enables organisations to verify certifications, safety records, and compliance documentation in a centralised system, but it also operates on subscription or transaction-fee models that can accumulate unexpectedly.
As a supplier managing your profile on Avetta, you maintain documents, respond to client qualification requests, and typically pay subscription or per-transaction fees to remain active and visible to procurement teams. Many suppliers find themselves locked into recurring charges or face opaque cancellation processes when their business needs shift or when the platform no longer delivers proportionate value.
At Yafee, we understand that cancelling services like Avetta should be straightforward and transparent. This guide walks you through your legal position under Singapore law, your cancellation options, and the practical steps you need to take to exit cleanly and protect your financial interests.
When you should consider cancelling Avetta
You might cancel Avetta if you no longer bid on projects that require the platform, if you have consolidated your vendor compliance onto another system, or if recurring charges no longer justify the business value you receive. Unexpected invoices, unresponsive customer support, or difficulty managing your profile are also legitimate reasons to seek exit.
Common misconceptions about Avetta cancellation
Many suppliers assume they can simply stop logging into Avetta and their charges will end. This is incorrect. Avetta operates on auto-renewal principles, meaning your subscription will continue and you will be charged unless you submit formal written cancellation notice before the renewal date. Passive non-use does not constitute cancellation under Singapore law.
Your consumer rights under singapore law
As a Singapore-based consumer or business user, you have enforceable legal protections that give you real leverage when dealing with Avetta and any disputes that arise.
The consumer protection (Fair trading) act protects you
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair contract practices, misleading terms, and non-transparent billing in digital and SaaS services. Key protections include:
- Right to receive clear, upfront information about auto-renewal terms and subscription costs before you pay
- Right to cancel without unreasonable barriers, hidden fees, or penalty clauses
- Right to challenge misleading billing practices and incorrect charges
- Right to dispute charges if terms were not disclosed clearly at the point of purchase
If Avetta makes cancellation deliberately difficult, charges you without clear prior consent, fails to honour refund windows, or obscures renewal dates, these practices may constitute unfair contract terms under the CPFTA. Yafee recommends documenting every communication with Avetta and preserving copies of your account terms and billing statements.
Your legal position
Under the CPFTA, you have the right to cancel Avetta at any time upon written notice, provided you have fulfilled any minimum service period agreed at sign-up. If Avetta charged you without explicit consent, renewed without reminder, or refused a legitimate cancellation request, you may be entitled to a refund of charges paid within the preceding 12 months. The burden of proving clear consent rests with Avetta, not with you.
Where to escalate if Avetta will not cooperate
If Avetta refuses your cancellation request, ignores your written notice, or denies a refund you believe you are entitled to, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE handles disputes at no cost to you and can pressure companies to resolve issues fairly through mediation and compliance enforcement.
Contact CASE using the following details:
- Website: www.case.org.sg
- Email: submit an online complaint form or general enquiry
- Telephone: +65 6100 0315
- Mailing address: 170 Clemenceau Avenue, Singapore 239928
Filing a formal CASE complaint signals that you are serious about resolution and often prompts faster settlement. Many companies prioritise CASE cases to avoid regulatory escalation and reputational damage.
Cancellation methods and which one actually works
Avetta does not support cancellation through app stores, in-app settings, or conventional self-service account portals. This means you must use direct written notice to the company's registered office or authorised contact address.
The only reliable cancellation method: written notice
Avetta requires formal written cancellation notice to prevent auto-renewal and to create an auditable record of your request. Email alone may not provide sufficient proof if a dispute arises later, so Yafee recommends the following approach:
- Send a formal cancellation letter by registered mail (with proof of delivery) to Avetta's registered Singapore office
- Alternatively, send cancellation by email to the official billing contact and request written confirmation of receipt within 5 business days
- Include your full account details, invoice numbers, subscription reference, and the date your current billing cycle renews
- State explicitly that you wish to cancel effective immediately and do not wish to renew
- Request written acknowledgement of your cancellation and confirmation of the cancellation date
- Keep all copies, delivery receipts, email read-receipts, and correspondence for your records
Step-by-step cancellation process for Avetta
Follow these steps in sequence to cancel Avetta safely and create a clear audit trail in case disputes arise later.
Step 1: locate avetta's official cancellation contact details
Identify the correct mailing or email address for cancellation requests. Avetta maintains a registered office at:
Avetta Pty Ltd (Singapore office)
Level 12 and 13, Income@Raffles
16 Collyer Quay
Singapore 049318
Verify this address and any email contact on your account statement or by contacting Avetta's general customer support line. Yafee advises sending your cancellation to both the registered office and the email address listed on your most recent invoice.
Step 2: prepare your written cancellation letter
Compose a clear, formal cancellation letter using the template below. Include all required information so that Avetta cannot claim confusion or incomplete instructions:
- Write the date clearly at the top
- Address the letter to "Avetta Pty Ltd" or the specific department you identify
- State your full name, account number, and email address associated with the account
- Include your invoice number and the date of your most recent charge
- State the exact renewal date of your current subscription
- Write: "I hereby request immediate cancellation of my Avetta subscription effective [date]. I do not wish to renew this subscription and request that all future charges be stopped."
- Request written confirmation of cancellation and the cancellation date
- Sign and date the letter
Step 3: send cancellation by registered mail and email
Use at least two delivery methods to ensure proof of receipt:
- Print your cancellation letter, sign it, and mail it by registered post to the Avetta Singapore office address above
- Request proof of delivery from Singapore Post
- Simultaneously send the same letter by email to the billing contact address on your account
- Use the email read-receipt feature to confirm delivery
- Save the email confirmation in a dedicated folder for your records
Step 4: follow up and obtain written confirmation
Within 5 business days of sending your cancellation request, contact Avetta by phone or email to confirm receipt. Yafee recommends asking the following specific questions:
- Has your cancellation request been received and logged?
- What is the exact cancellation date recorded in their system?
- When will your final invoice be issued?
- Are there any outstanding amounts due, or will you receive a refund?
- Request that this confirmation be sent to you by email in writing
Do not accept verbal assurances. Insist on written confirmation by email. Forward this confirmation to your own secure backup storage.
Step 5: monitor your account and billing for 30 days
Even after cancellation confirmation, monitor your bank or credit card account for any charges from Avetta. If you are charged after your confirmed cancellation date, this is a breach of contract and grounds for a refund claim.
- Check your statements weekly for 30 days after the cancellation date
- If you see unexpected charges, take screenshots and contact Avetta immediately in writing
- Request an immediate refund and provide a copy of your cancellation confirmation
- If Avetta refuses, escalate to CASE with all documentation
Refunds and what you are entitled to
Your refund entitlements depend on when you cancelled and what charges Avetta has already taken.
Refund scenarios and your position
| Scenario | Your entitlement under CPFTA | Action |
|---|---|---|
| Charged without clear consent | Full refund of all charges paid | Request refund in writing; escalate to CASE if refused |
| Cancelled before renewal; charged again at renewal | Refund of post-cancellation charge | Dispute the charge with your bank; request refund from Avetta |
| Cancelled mid-cycle with no minimum term | Refund of unused portion, less reasonable fees | Request pro-rata refund; negotiate if terms permit |
| Cancelled mid-cycle with active minimum term | May be liable for remainder, unless term is unfair under CPFTA | Review contract; challenge if penalty is disproportionate |
| Auto-renewal without reminder or consent | Refund of renewal charge plus damages claim potential | Request immediate refund; lodge CASE complaint |
| Hidden or unclear cancellation terms | Refund plus potential compensation for losses | Gather evidence of misleading terms; file CASE complaint |
How to request a refund from Avetta
Submit your refund request in writing, either by email or registered mail, to the same address you used for cancellation. Include:
- Your account number and full name
- The date and amount of each charge you dispute
- Your cancellation confirmation letter or email
- A clear statement of why you believe the charges are unjust (e.g., "charged after cancellation", "no clear consent given")
- Your bank details and preferred refund method
- A request for refund within 14 days
Avetta typically processes refunds within 14 to 21 business days. If you do not receive your refund within this timeframe, escalate to CASE with copies of all correspondence.
Subscription pricing and cost structure
Understanding Avetta's pricing helps you calculate what you should be refunded and whether cancellation is financially justified.
| Service tier | Typical monthly cost (SGD) | Typical annual cost (SGD) | Renewal cycle |
|---|---|---|---|
| Basic supplier profile | $50 - $100 | $600 - $1,200 | Monthly or annual |
| Enhanced compliance verification | $150 - $300 | $1,800 - $3,600 | Monthly or annual |
| Multi-location enterprise tier | Custom pricing | Custom pricing | Annual |
| Per-transaction fees (qualification requests) | $5 - $25 per request | Variable | As incurred |
| Document upload and audit services | $20 - $50 per audit | Variable | As requested |
These prices are indicative and subject to change. Your actual costs depend on your subscription tier, usage level, and any negotiated rates. Review your most recent invoice to confirm your exact charges before submitting cancellation.
Common mistakes suppliers make when cancelling
Cancelling Avetta requires care and attention to detail; one misstep can result in continued charges or disputed refunds that take weeks to resolve.
Mistake 1: assuming non-use equals cancellation
Many suppliers stop logging into Avetta and assume their subscription ends automatically. This is incorrect. Avetta will continue to charge you unless you submit explicit written cancellation notice. Inactivity triggers no automatic refund.
Mistake 2: relying on email alone without confirmation
Sending a single email to a generic support address is risky because you lack proof of receipt and the company may claim the email was lost or went to the wrong department. Always send by registered mail or email with read-receipt, and always follow up by phone to confirm receipt within 5 days.
Mistake 3: cancelling mid-billing cycle without understanding refund terms
If you cancel mid-cycle and have not agreed to a minimum contract term, you are entitled to a pro-rata refund of unused charges. However, many suppliers do not request this refund and lose money as a result. Always calculate what you are owed and request it explicitly in writing.
Mistake 4: not obtaining written confirmation of the cancellation date
Verbal confirmation from a support agent is worthless if Avetta later disputes whether you cancelled. You must have written confirmation stating the exact cancellation date recorded in Avetta's system. Without this, you have no proof if post-cancellation charges appear.
Mistake 5: failing to challenge unauthorised post-cancellation charges
If Avetta charges you after your confirmed cancellation date, contact your bank immediately to dispute the charge. Do not assume the charge will be automatically reversed. File a chargeback dispute with your bank and simultaneously demand a refund from Avetta in writing.
After cancellation: what happens next
Cancelling Avetta is the beginning of the process, not the end. You must monitor your account and billing carefully for the next 30 to 60 days to ensure no further charges appear.
Account access and data retention
After your cancellation is confirmed, Avetta will likely disable your login access within 24 to 72 hours. Your profile and documents may remain visible to clients for a short period, but you will no longer be able to update them or respond to requests. Yafee recommends exporting any critical documents from your Avetta account before the cancellation date if you need them for other compliance purposes.
Final invoice and refunds
Avetta will issue a final invoice reflecting any charges up to your cancellation date, less any refunds due. This final invoice typically arrives within 7 to 14 days of your cancellation. Review it carefully against your cancellation confirmation to ensure no additional charges appear.
Switching to an alternative platform
If you are cancelling Avetta to move to a different compliance platform, plan your transition carefully to avoid gaps in vendor visibility. Yafee advises activating your new platform at least one week before Avetta access is disabled, so you can direct clients to your new profile seamlessly.
Checklist: before, during, and after cancellation
Use this checklist to ensure you have completed every step correctly and protected your interests:
| Step | Action | Status |
|---|---|---|
| 1 | Identify your account details (account number, invoice number, renewal date) | [ ] Complete |
| 2 | Locate Avetta's official cancellation contact details | [ ] Complete |
| 3 | Prepare formal written cancellation letter with all required information | [ ] Complete |
| 4 | Send cancellation by registered mail and email (with read-receipt) | [ ] Complete |
| 5 | Follow up by phone within 5 days and obtain written confirmation | [ ] Complete |
| 6 | Monitor billing account for 30 days post-cancellation for unauthorised charges | [ ] Complete |
Cancellation address and contact information
Send your formal written cancellation notice to:
Avetta Pty Ltd
Level 12 and 13
Income@Raffles
16 Collyer Quay
Singapore 049318
For email, search your account statements for the official billing contact or verify the address by calling Avetta's customer support line. Always retain proof of delivery, whether by registered mail or email read-receipt.
Why yafee helps thousands of suppliers cancel with confidence
Cancelling a business service like Avetta should not require legal expertise or weeks of negotiation. At Yafee, we have helped thousands of Singapore-based consumers and suppliers navigate contract cancellations across SaaS platforms, subscriptions, and auto-renewing services. We ground every recommendation in consumer protection law and provide step-by-step procedures that create an auditable record of your request.
Whether Avetta is no longer delivering value, charging you unfairly, or no longer fits your business model, Yafee equips you with the legal framework, precise procedures, and escalation routes you need to cancel cleanly and protect your financial interests. Our guides reflect the Consumer Protection (Fair Trading) Act and are updated to reflect current enforcement practices by CASE.
Visit Yafee.com today to access this guide and hundreds of other cancellation templates, rights summaries, and dispute-escalation procedures for subscription services operating in Singapore.
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