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Frequently asked questions
Cancel Totalvpn: The Right Way
How to cancel Totalvpn and stop unwanted charges in the philippines
Why filipino users cancel Totalvpn
Totalvpn is an auto-renewing subscription service operated by Total Security Ltd, a UK-registered company that also owns TotalAV and Total Adblock. You do not buy the app once; you enrol in a recurring billing cycle that charges your payment method every month or year until you take deliberate action to stop it. For Filipino users, this distinction is critical because charges continue in the background unless you actively cancel.
The service masks your internet traffic, hides your real IP address, and connects you to servers across the globe. Most Filipino subscribers choose Totalvpn for three reasons: protecting data on public Wi-Fi networks, accessing region-restricted content, and preventing websites and ISPs from seeing your genuine location. Those protections come with a cost, and that cost repeats automatically unless you cancel properly.
Frustration typically arises when Filipino users discover Totalvpn continues charging after they believed they had already cancelled. The problem is that stopping auto-renewal and requesting a refund are two separate actions. Cancelling the subscription does not automatically trigger a refund; you must request one in a second step if you meet the company's refund conditions. Yafee has identified this pattern across multiple VPN providers, and understanding this two-step process upfront saves time and prevents unauthorised charges.
Pricing structure for philippine subscribers
Totalvpn displays all prices in USD because no official Philippine peso pricing page exists. Promotional offers typically begin at approximately $1.59 per month on annual plans, rising to $99.00 per year after the promotion ends. Standard monthly rates range from $5.99 to $7.49 on 12-month commitments. When converted to Philippine pesos, these amounts represent significant expenses, especially if you sign an annual plan and decide to cancel within 30 days.
Your renewal date is the most important number you must identify. Totalvpn charges you 7 days before your plan expires unless you cancel by that deadline. Locate your exact renewal date now by checking your account dashboard, confirmation email, or latest invoice. Write this date down in a visible location.
Support channels and contact methods
Totalvpn operates in the Philippines through its website and mobile platforms (iOS App Store and Google Play). The company offers 24/7 support via live chat (once you log into your account), email at [email protected], and phone at +1-833-386-3842. For Filipino users, live chat typically delivers the fastest response, often within minutes rather than hours or days.
Under Philippine law, not every online subscription includes an automatic cooling-off period. Your strongest protection combines Totalvpn's own refund policy with your payment records and screenshots. Retain every receipt, invoice email, and transaction ID. If you later need to dispute a charge with your bank or escalate the matter to the Department of Trade and Industry (DTI), these documents become your evidence.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) shields you from unfair billing practices and deceptive charges. Although this law does not require every online service to offer a cooling-off period, it mandates that companies disclose auto-renewal terms clearly and provide a straightforward cancellation method. If Totalvpn charges you after you cancelled, or if the company made cancellation unreasonably difficult, you hold grounds to dispute that charge.
What your rights cover under republic act no. 7394
You have the right to cancel any subscription service without penalty within a reasonable timeframe. Totalvpn must not hide the cancellation process or force you to contact a human agent if an online cancellation option exists. The company must honour your cancellation request without unreasonable delays. If billing continues after you cancelled, that constitutes an unfair trade practice under Section 12 of the Consumer Act.
Furthermore, the company must provide you with a clear receipt or confirmation when you cancel. Yafee recommends taking a screenshot of the cancellation confirmation page and saving the confirmation email. These records protect you if Totalvpn disputes whether you cancelled.
Your legal position when disputing charges
If Totalvpn continues charging after you cancelled, you can file a complaint with the Department of Trade and Industry (DTI) under the Consumer Protection Division. The DTI investigates unfair practices and can compel companies to refund unauthorised charges. You can also dispute the charge through your bank's chargeback process if Totalvpn refuses to refund you within 30 days of your cancellation request. Yafee advises keeping all correspondence with Totalvpn support as evidence in any dispute.
Cancellation methods and where to find them
Totalvpn offers multiple cancellation pathways depending on how you subscribed. The fastest route depends on your subscription type and device platform. In all cases, cancellation takes effect immediately, but Totalvpn does not refund the remainder of your billing period unless you meet the company's refund eligibility criteria.
Cancelling through your Totalvpn account dashboard
The primary cancellation method for most users is through the official Totalvpn website. Log into your account, navigate to your subscription settings, and locate the cancellation or manage subscription option. This process typically takes 2 to 3 minutes. Yafee recommends this method because you receive an instant confirmation and the cancellation takes effect immediately.
- Visit totalvpn.com in your web browser
- Click on the account icon or login button (usually at the top right of the page)
- Enter your email address and password
- Navigate to "Billing," "Subscriptions," or "Account Settings"
- Locate the option labeled "Cancel Subscription," "Manage Plan," or "Pause Service"
- Click that option and follow the on-screen prompts
- Take a screenshot of the cancellation confirmation page
- Save the confirmation email that arrives in your inbox within minutes
Cancelling an apple app store subscription
If you subscribed to Totalvpn through the iOS App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Totalvpn app itself. The process differs from web cancellation because Apple handles billing directly.
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen
- Select "Subscriptions"
- Find and tap "Totalvpn" in the list of active subscriptions
- Tap "Cancel Subscription" and confirm your choice
- Screenshot the cancellation confirmation screen
- Check your email for a cancellation receipt from Apple
Cancelling a google play subscription
Android users who subscribed through Google Play must cancel through Google's subscription system. Like Apple, Google handles billing independently of the Totalvpn app.
- Open the Google Play Store app on your Android device
- Tap your profile icon (top right corner)
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Select "Totalvpn"
- Tap "Cancel subscription" and confirm
- Screenshot the cancellation confirmation
- Watch your email for a cancellation receipt from Google
Contacting Totalvpn support directly
If you cannot cancel through your account dashboard or app store, contact Totalvpn support directly via live chat, email, or phone. This option takes longer but guarantees a response from a human support agent who can manually process your cancellation.
- Live chat: Log into your Totalvpn account, then click the chat icon (usually at the bottom right)
- Email: Send a cancellation request to [email protected] with your account email and subscription details
- Phone: Call +1-833-386-3842 during business hours and request to speak with a support agent about cancelling your subscription
In your email or chat message, explicitly state: "I request to cancel my Totalvpn subscription effective immediately." Include your full email address and the email used to register your Totalvpn account. Request a written confirmation of your cancellation.
What happens to your access after cancellation
Immediately after you cancel, your Totalvpn account enters a grace period status. You retain access to the VPN service until your billing cycle ends or your prepaid period expires, whichever comes first. Totalvpn does not cut off service the moment you cancel; instead, you receive the remainder of your paid subscription. Consequently, if you cancel today and your annual plan was due to renew in 45 days, you keep using Totalvpn for 45 more days without additional charges.
After your access period ends, Totalvpn disables your account and removes your ability to log in. At that point, your VPN service stops completely. The company does not automatically delete your account data, though you can contact support to request account deletion if you wish to remove your personal information from their systems.
Refund eligibility and how to request one
Cancelling your subscription and requesting a refund are two separate processes. Totalvpn's refund policy typically allows refunds within 30 days of purchase if you are unsatisfied with the service. However, this policy can vary depending on whether you subscribed directly or through an app store. Yafee recommends submitting a refund request immediately after cancelling if you believe you qualify.
Determining your refund eligibility
You likely qualify for a refund if you purchased within the last 30 days and have used the service minimally (usually fewer than 100 GB of data). You do not qualify for a refund if your promotional period has ended or if you are simply cancelling a service that worked properly. Refunds for annual plans typically cover only the unused portion of your subscription, not the entire yearly fee.
Submitting a refund request
Contact Totalvpn support via live chat or email and explicitly request a refund. State your purchase date, subscription plan, and reason for the refund request. Provide your order number and the email address associated with your account. Yafee advises keeping this communication because it documents your refund request date if Totalvpn denies the claim later.
- Gather your purchase receipt, order number, and account email
- Contact Totalvpn at [email protected] or use live chat
- Write: "I purchased Totalvpn on [date] and request a refund for my [plan type] subscription. My order number is [number]. My email is [your email]."
- Send your request and save the response
- Allow 5 to 7 business days for Totalvpn to process the refund
- Check your bank statement or payment account to confirm the refund posted
If Totalvpn denies your refund request
If Totalvpn refuses to refund you, you have additional options. File a dispute with your payment method (credit card company, PayPal, GCash, or bank) within 60 days of the original charge. Provide your cancellation confirmation, refund request email, and evidence that the company made the refund difficult. The payment provider will investigate and may reverse the charge if Totalvpn cannot justify refusing your refund request. Alternatively, you can escalate the matter to the Department of Trade and Industry (DTI) Consumer Protection Division for formal investigation.
Pricing comparison and plan options
Understanding Totalvpn's pricing tiers helps you decide whether the service matches your budget and usage needs. The table below shows the most common plan options available to Filipino subscribers in Philippine pesos (approximate conversion from USD rates).
| Plan duration | Promotional price (PHP) | Standard price (PHP) | Data limit | Device connections |
|---|---|---|---|---|
| 1 month | ₱310 | ₱389 | Unlimited | Up to 5 simultaneous |
| 3 months | ₱490 total | ₱1,167 per month | Unlimited | Up to 5 simultaneous |
| 1 year (annual) | ₱828 annually | ₱5,144 annually | Unlimited | Up to 5 simultaneous |
| Lifetime | Not available | ₱10,288 (one-time) | Unlimited | Up to 5 simultaneous |
The annual plan offers the lowest cost per month but requires the largest upfront commitment. If you are unsure whether Totalvpn meets your needs, the monthly plan carries less financial risk despite costing more per month. Yafee advises new subscribers to start with a monthly plan for one or two months before committing to an annual subscription.
Common mistakes that delay cancellation
Cancelling Totalvpn is straightforward when you follow the correct steps, but several common mistakes cause delays and frustration. Awareness of these pitfalls helps you avoid them and ensures your cancellation processes smoothly the first time.
Mistake: assuming the VPN app cancellation equals account cancellation
Uninstalling the Totalvpn app from your device does not cancel your subscription. Many users delete the app and believe the billing has stopped, then discover weeks later that Totalvpn continues charging. You must cancel through your account dashboard, Apple Settings, Google Play, or by contacting support. Deleting the app only removes the software; it leaves your subscription active and your payment method vulnerable to repeated charges.
Mistake: missing the 7-day pre-renewal deadline
Totalvpn charges your payment method 7 days before your plan renews. If your renewal date is January 15, you must cancel by January 8 to avoid the next charge. Missing this deadline means you are charged for another billing period, and then you must request a refund separately. Mark your renewal date on your personal calendar or phone reminder now to avoid this mistake.
Mistake: contacting support without providing your account details
When you email or chat with Totalvpn support, always include your full account email and subscription details. Sending a vague cancellation request without this information forces the support team to ask follow-up questions, which delays processing by hours or days. Provide your information upfront and the agent can cancel your subscription immediately.
Mistake: not taking a screenshot of the cancellation confirmation
Always screenshot your cancellation confirmation page and save the confirmation email. If Totalvpn continues charging after you cancelled, these records prove you took action. Without documentation, you have no evidence to present to your bank or the DTI if you need to dispute the charge later. Yafee recommends saving these documents in a folder dedicated to subscription management.
After cancellation: next steps and account closure
Once you cancel Totalvpn, your subscription journey continues for a few more days depending on your billing cycle. You maintain access during this final period, but several administrative tasks remain to fully close your relationship with the company. Understanding what happens after cancellation prevents confusion and ensures no charges reappear.
Monitor your payment account for final charges
After you cancel, check your bank account, credit card statement, or payment app (GCash, PayPal, etc.) every few days for the next 14 days. Confirm that no additional charges appear after your renewal date passes. If a charge does appear after cancellation, contact Totalvpn immediately and provide your cancellation confirmation. Most erroneous charges are reversed within 5 business days if you act quickly.
Request deletion of your personal data (optional)
Totalvpn retains your account information (name, email, payment history) after you cancel unless you explicitly request deletion. If you want the company to remove your personal data from their systems, contact [email protected] and request account deletion under data privacy principles. The company typically processes these requests within 30 days.
Assess alternative VPN providers
If you cancelled Totalvpn because it did not meet your needs, research alternative VPN services before you lose access. Consider factors like server locations, data limits, simultaneous device connections, and refund policies. Yafee has helped thousands of consumers cancel unwanted subscriptions and transition to services that better match their requirements, so you are not alone in this decision-making process.
Mistakes to avoid before signing up for a new VPN
Now that you have cancelled Totalvpn, take time to evaluate what went wrong before you subscribe to another VPN service. Common issues include unclear pricing, hidden auto-renewal terms, and difficulty accessing support. When you research your next VPN provider, scrutinize their refund policy, check whether they offer a free trial or money-back guarantee, and confirm that cancellation is available through the web dashboard-not solely through phone or email.
Read recent independent reviews from users in the Philippines who describe their actual experience. Many VPN services promise unlimited data and lightning-fast speeds but deliver restricted data caps and sluggish connections. Yafee recommends testing any new service for at least one month (using a paid monthly plan rather than annual commitment) before you decide whether to continue. This approach costs slightly more per month but protects you from committing to a service that does not perform.
Summary table: cancellation methods at a glance
The following table summarises each cancellation method, processing time, and the best scenario for using each option.
| Cancellation method | Processing time | Confirmation type | Best for |
|---|---|---|---|
| Account dashboard (web) | Instant | On-screen + email | Desktop or laptop users |
| Apple Settings (iOS) | Instant | On-screen + email | iPhone or iPad users |
| Google Play (Android) | Instant | On-screen + email | Android phone or tablet users |
| Live chat support | Minutes to 1 hour | Chat transcript + email | Users who prefer human assistance |
| Email support | 4 to 24 hours | Email confirmation | Non-urgent cancellations |
| Phone support | Immediate | Phone + email | Users with account issues or billing disputes |
Totalvpn contact and company information
Totalvpn is operated by Total Security Ltd, a company registered in the United Kingdom. To cancel your subscription or request customer support, use the contact methods listed below. All correspondence with Totalvpn should be retained for your records in case you need to escalate a dispute.
Official support channels:
Email: [email protected]
Live chat: Available through your account dashboard at totalvpn.com
Phone: +1-833-386-3842
Website: totalvpn.com
Company registered address:
Total Security Ltd
United Kingdom
Escalation (Philippines):
If Totalvpn refuses to process your cancellation or honour a refund request, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Division. The DTI investigates unfair trade practices and has authority to compel companies to refund unauthorised charges.
Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges, and reclaim refunds from service providers who ignored their cancellation requests. Whether you are cancelling Totalvpn due to cost, poor performance, or simply no longer needing the service, follow the step-by-step procedures outlined in this guide to ensure your cancellation takes effect and your payment method remains protected. Save all confirmations, monitor your account for unexpected charges, and escalate to the DTI if Totalvpn refuses to honour your cancellation within 14 days. Your consumer rights under the Consumer Act of the Philippines guarantee you the right to cancel, and Yafee remains committed to helping you exercise that right confidently.