Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Dualvpn, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Dualvpn in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Dualvpn
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Dualvpn subscription with zero hassle
1
Fill in the form
Give us your details and those of your Dualvpn subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Dualvpn. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Dualvpn refuses your cancellation.
Frequently asked questions
Cancel Dualvpn: The Right Way
How to cancel DualVPN and stop recurring charges in the philippines
Understanding DualVPN and your subscription
DualVPN is a paid virtual private network service operated by Fundamental Projects S.R.L., a company registered in Romania. The service encrypts your internet traffic and masks your location by routing it through multiple servers worldwide, giving you privacy on public Wi-Fi networks and access to geo-blocked content. In the Philippines, DualVPN bills you in Philippine pesos (PHP), making your recurring charges transparent and easy to track on your credit card or e-wallet statements.
What you receive with DualVPN
Your subscription grants you encrypted access across multiple devices simultaneously, server connections in various countries, and advertised compatibility with streaming platforms like Netflix. The service positions itself as a privacy tool for Filipino users who value online security and location anonymity. However, like many subscription services, DualVPN does not prominently display its cancellation process or auto-renewal terms on its main website, which creates confusion when you decide to stop paying.
Why filipinos typically cancel DualVPN
Most users cancel for one of three reasons: connection speeds slow dramatically on distant servers, local streaming services fail to work reliably through the VPN, or they simply no longer need the service. If recurring charges appear on your GCash, Maya account, or credit card statement and you no longer use DualVPN, cancelling immediately prevents unexpected deductions from your account. Yafee specialises in helping consumers like you identify the fastest cancellation route for their specific billing method.
Your legal rights under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscription services and protects you against unfair billing practices. This law gives you the right to receive clear information about cancellation terms before you subscribe, and it requires service providers to honour cancellation requests promptly.
Your legal position
Under the Consumer Act of the Philippines, you have the right to cancel DualVPN at any time, provided you give notice according to the service's published cancellation policy. DualVPN must cease charging you after you submit a valid cancellation request. If the company continues to deduct money after your cancellation takes effect, you can report this violation to the Department of Trade and Industry (DTI), which enforces consumer protection laws in the Philippines. Yafee advises you to keep all cancellation confirmations and billing records as evidence if you need to escalate a complaint to the DTI.
DTI enforcement and your escalation path
If DualVPN refuses to cancel your subscription or continues charging after you cancel, you can file a complaint with the Department of Trade and Industry's Bureau of Consumer Protection. The DTI investigates unfair or deceptive business practices and can compel companies to refund unauthorised charges. Document everything: your cancellation request, the date you submitted it, screenshots of confirmation pages, and copies of unwanted charges on your billing statements.
Cancellation methods and which option fits your situation
DualVPN offers multiple cancellation paths depending on where and how you purchased your subscription. Your choice determines how quickly your service stops and how you receive confirmation.
Cancel through the DualVPN website dashboard
The primary and most direct method is to cancel through your account settings on dualvpn.com. This approach gives you an immediate record and stops recurring charges at your next billing cycle.
- Visit dualvpn.com and log into your account using your registered email and password.
- Navigate to your account settings or subscription menu in the main navigation area.
- Look for sections labeled "Manage Subscription," "Billing," "Plan Details," or "Account Settings."
- Select the option to cancel your subscription or downgrade your plan.
- Read any warning messages about immediate access loss or refund eligibility.
- Confirm that the cancellation date aligns with your next scheduled billing charge.
- Complete the final confirmation step and take a screenshot of the cancellation confirmation page.
- Save the confirmation email that DualVPN sends to your registered email address.
- Verify your account now shows "Cancelled" or "Inactive" status.
Timing tip: Cancel at least 48 hours before your next billing date. If you cancel on the day your payment is due, DualVPN's system may still process the charge before your cancellation takes effect, forcing you to request a refund later.
Cancel through apple app store
If you subscribed to DualVPN through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through DualVPN directly. Your billing relationship is with Apple, not the VPN company.
- Open the App Store app on your iOS device.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find "DualVPN" in your active subscriptions list and tap it.
- Tap "Cancel Subscription" and follow the confirmation prompts.
- Apple will send you a cancellation confirmation email to your registered Apple ID address.
Your access to DualVPN continues until the end of your current billing period. After that date, Apple stops charging you.
Cancel through google play store
If you subscribed on an Android device, you must cancel through Google Play Store, not through DualVPN's website. Your subscription billing flows through Google, not the VPN provider.
- Open Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find "DualVPN" and tap it.
- Tap "Cancel subscription" and confirm your choice.
- Google will send you a confirmation email to your registered Google account.
Your VPN access continues through the end of your current billing cycle. Google stops charging you after that date.
Cancel through GCash or maya
If you set up DualVPN using GCash or Maya as your payment method, you must cancel through your e-wallet app, not through DualVPN's website or app.
- Open your GCash or Maya app on your phone.
- Navigate to "My Transactions," "Subscriptions," or "Bills" (the label varies by app version).
- Find "DualVPN" in your active recurring charges or subscriptions list.
- Select the transaction and look for a "Cancel," "Stop Recurring," or "Unsubscribe" button.
- Confirm your cancellation choice.
- Take a screenshot of the cancellation confirmation screen.
- GCash or Maya will send you an SMS or in-app notification confirming the cancellation.
Your e-wallet will not deduct any further payments after you submit the cancellation request. Yafee recommends verifying the cancellation by checking your GCash or Maya transaction history one week later to ensure no charge appears.
DualVPN pricing and what you currently pay
Understanding your current subscription cost helps you calculate how much you save by cancelling. DualVPN's pricing in the Philippines varies by billing cycle and active promotions at the time of purchase.
| Billing cycle | Monthly price (PHP) | Annual price (PHP) | Per-month cost |
|---|---|---|---|
| 1 month | ₱299 | N/A | ₱299 |
| 3 months | ₱749 | N/A | ₱250 |
| 1 year | N/A | ₱1,799 | ₱150 |
| Lifetime (one-time) | N/A | ₱4,999 | Varies |
Annual and lifetime plans offer better per-month value, but they lock you into a longer commitment. If you hold a lifetime plan, you cannot cancel to recover a refund; you retain access indefinitely. If you hold a monthly or annual plan, cancellation stops future charges immediately.
Refunds and what to expect after cancellation
DualVPN's refund policy determines whether you recover money after you cancel, depending on when you cancel relative to your billing date.
Refund eligibility and timelines
DualVPN typically does not offer refunds for unused portions of monthly or annual plans if you cancel after your subscription period begins. However, Philippine consumer protection law allows you to request a refund within 14 days of purchase if the service does not meet the advertised description or fails to function as promised. If you cancel within this 14-day window from your original purchase date, contact DualVPN's support team and cite the Consumer Act of the Philippines to request a full refund.
If you cancel after 14 days but before your next billing date, DualVPN will not charge you again, but you will not receive a refund for the current cycle.
How to request a refund
To request a refund under the Consumer Act of the Philippines, contact DualVPN's support team with the following information:
- Your subscription email address and account ID
- The date you purchased the subscription
- Your cancellation date
- A clear explanation of why you believe you qualify for a refund (e.g., service did not match advertising, technical failure, purchase within 14-day window)
- Screenshots or transaction records showing your charge and cancellation confirmation
Send this information via email to DualVPN's support address. DualVPN typically responds within 5 to 10 business days. If they refuse your refund request, escalate your complaint to the Department of Trade and Industry with copies of all correspondence. Yafee has helped thousands of consumers navigate refund disputes with subscription services by providing clear documentation of their cancellation requests and legal rights.
What happens after you cancel DualVPN
Cancellation does not happen instantly; understanding the timeline helps you avoid confusion or unwanted charges.
Immediate effects of cancellation
Once you submit your cancellation request through your chosen method, DualVPN marks your account as cancelled in its system. You can typically continue using the VPN service until the end of your current billing period at no additional charge. After that date, your access terminates and DualVPN removes your login credentials.
Post-cancellation verification
One week after your cancellation request, log back into your DualVPN account and verify that your subscription status shows "Cancelled," "Inactive," or "Expired." Check your credit card, GCash, or Maya statement to confirm that no new charge appears. If an unexpected charge appears after you cancel, contact your payment provider immediately and dispute the charge while simultaneously filing a complaint with DualVPN's support team.
Uninstalling the app
After your cancellation takes effect and you lose access, you may choose to uninstall the DualVPN app from your device. Uninstalling does not affect your cancellation; it simply frees up storage space. Your account remains cancelled whether the app is installed or not.
Common mistakes that prevent successful cancellation
Most cancellation delays and failed refund requests stem from avoidable errors. Take these precautions to ensure your cancellation succeeds.
Cancelling through the wrong platform
The most frequent mistake is cancelling through DualVPN's website when you subscribed through Google Play or the Apple App Store. Your payment relationship exists with the app store, not DualVPN. Cancelling in the wrong place leaves your subscription active and your recurring charge intact. Always cancel through the same platform you used to subscribe.
Not saving your cancellation confirmation
Forgetting to screenshot or save your cancellation confirmation email leaves you with no proof if DualVPN later claims you never cancelled. Always take a screenshot of the confirmation page and save the confirmation email in a folder you can easily retrieve. This evidence protects you if you need to dispute a charge with your payment provider or file a complaint with the DTI.
Cancelling too close to your billing date
Cancelling on the same day your payment is due risks processing delays. DualVPN's billing system may charge you before your cancellation request reaches the queue. Cancel at least 48 hours in advance to give the system time to process your request before the charge posts.
Ignoring refund deadlines
The 14-day refund window under the Consumer Act of the Philippines closes quickly. If you want a refund, request it within 14 days of your original purchase date. After 14 days, most VPN services, including DualVPN, will reject refund requests. Mark your calendar and request your refund early if you know you will not use the service.
Cancellation checklist and verification steps
Use this step-by-step checklist to confirm that your DualVPN cancellation is complete and your recurring charges have stopped.
| Step | Action | Status |
|---|---|---|
| 1 | Identify your subscription platform (website, App Store, Google Play, GCash, Maya) | ☐ Complete |
| 2 | Log into your account and navigate to the cancellation menu for that platform | ☐ Complete |
| 3 | Submit your cancellation request and screenshot the confirmation page | ☐ Complete |
| 4 | Save the confirmation email from DualVPN or your payment provider | ☐ Complete |
| 5 | Wait 48 hours and verify your account status shows "Cancelled" or "Inactive" | ☐ Complete |
| 6 | Check your billing statement one week later to confirm no new charge appears | ☐ Complete |
If any step shows an issue-for example, your account still shows "Active" or an unexpected charge appears-contact DualVPN's support team immediately with your cancellation confirmation screenshots and escalate to the DTI if the company does not respond within 10 business days.
Comparison: cancel now versus keep DualVPN
Before you cancel, review this comparison to confirm that stopping your subscription aligns with your current needs.
| Factor | Cancel DualVPN | Keep DualVPN |
|---|---|---|
| Monthly cost (₱) | ₱0 (no recurring charge) | ₱299+ depending on plan |
| Online privacy on public Wi-Fi | No encryption; exposed data risk | Full encryption and anonymity |
| Access to geo-blocked content | Limited to Philippines servers only | Access to worldwide content libraries |
| Refund potential | Possible within 14 days (Consumer Act) | N/A |
| Time to regain privacy | Immediate if you resubscribe later | Ongoing protection (no restart) |
| Best choice if… | You no longer need VPN protection or streaming access | You use public Wi-Fi regularly or access restricted content |
Yafee recommends cancelling only if you genuinely no longer need VPN protection. Many users resubscribe later at higher monthly rates after cancelling annual plans, so weigh the cost of a short-term subscription against the cost of restarting later at full monthly rates.
Contact DualVPN and fundamental projects s.R.L. for support
If DualVPN's automated cancellation system does not work or you need to escalate a billing dispute, contact the company directly. Fundamental Projects S.R.L. operates DualVPN and handles all account and refund matters through its support channel.
Customer support contact methods
Visit dualvpn.com and look for a "Contact Us," "Support," or "Help" link, typically in the footer or main menu. DualVPN offers email support at its published support address. Send your request clearly stating your account email, cancellation request, and any relevant order numbers or transaction dates. Include screenshots of your cancellation confirmation and billing statements if you are disputing a charge.
Escalation to the department of trade and industry
If DualVPN does not respond to your cancellation or refund request within 10 business days, file a formal complaint with the Department of Trade and Industry's Bureau of Consumer Protection. The DTI enforces the Consumer Act of the Philippines and investigates companies that ignore cancellation requests or continue charging after a valid cancellation. Provide the DTI with copies of all emails to DualVPN, your cancellation confirmations, and your billing statements showing unwanted charges.
Yafee understands how frustrating recurring charges can be, especially when a company ignores your cancellation request. That is why we provide this comprehensive guide: to empower you with the legal framework and practical steps needed to cancel DualVPN confidently. By following these methods, keeping your cancellation proof, and knowing your rights under the Consumer Act of the Philippines, you reclaim control of your subscription and your monthly expenses. Whether you cancel through the DualVPN website, your app store, or your e-wallet, Yafee has helped thousands of consumers cancel their unwanted subscriptions and dispute unauthorised charges.