Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Strongvpn, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Strongvpn in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Strongvpn
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Strongvpn subscription with zero hassle
1
Fill in the form
Give us your details and those of your Strongvpn subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Strongvpn. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Strongvpn refuses your cancellation.
Frequently asked questions
Cancel StrongVPN: The Complete Guide for Filipino Users
How to cancel StrongVPN without hidden charges: philippine consumer guide
What StrongVPN is and why you might cancel
StrongVPN is a subscription-based virtual private network service that encrypts your internet connection, masks your IP address, and lets you access region-restricted content through servers across multiple countries. For Filipino users, this means you pay a recurring monthly or annual fee to protect your browsing on public Wi-Fi, stream content from other regions, or maintain your online privacy.
The critical detail: StrongVPN operates on automatic renewal. Your subscription renews at the end of each billing cycle unless you cancel before the next charge date. This automatic billing structure is where most Filipino subscribers encounter frustration. You may forget about the service running silently in the background, or discover an unexpected card charge weeks after you stopped using it. The positive news is that cancellation follows a straightforward process once you identify the correct platform and method.
How much you are paying and what it covers
StrongVPN charges vary based on your plan length and payment method. Most Filipino users subscribe through the website, Apple App Store, or Google Play, with pricing shown in USD or local app marketplace rates. Here is what you need to know about typical costs:
| Plan type | Cost (USD) | Estimated PHP equivalent | Renewal cycle |
|---|---|---|---|
| Monthly plan | $11.99 | ₱660 to ₱750 | Every 30 days |
| Annual plan (best value) | $47.69 | ₱2,600 to ₱3,100 | Every 365 days |
You are paying for encrypted internet traffic, IP masking, server access across multiple regions, and protection on public Wi-Fi networks. If you no longer use airport or café Wi-Fi regularly, have found a free alternative, or the service does not meet your needs, cancellation is the right decision. Every peso counts for Filipino households, and continuing to pay for unused services represents wasted money.
Common reasons filipino users cancel
Filipino subscribers typically cancel for specific, practical reasons. The service costs more than competing alternatives, you no longer need the features, you switched to another VPN provider, the app performance disappointed you, or you simply forgot the subscription was running. Some users cancel after completing a specific task (watching a regional show, traveling abroad) because they no longer need ongoing protection. Others discover that their local internet provider already meets their access needs. Whatever your reason, cancellation stops future charges before the next renewal date hits your card.
Your consumer rights under philippine law
As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to accurate subscription information, fair billing practices, and relief if a company charges you without proper consent or refuses to honor a valid cancellation request.
What the consumer act of the philippines requires from StrongVPN
Under Republic Act No. 7394, companies must clearly disclose auto-renewal terms before you subscribe. StrongVPN does mention auto-renewal in its terms, but many Filipino users report that the cancellation process is deliberately obscured. If StrongVPN continues charging your card after you have submitted a valid cancellation request, or if the cancellation method is hidden in the interface, you have grounds to dispute the charge with your bank or payment provider.
Most importantly: you have the right to cancel anytime. No minimum commitment period or penalty applies under Philippine law. Do not accept a support representative telling you that you must wait until your billing cycle ends. You can cancel immediately and demand that the charge cease at the next renewal date.
Your legal position
You are protected by Republic Act No. 7394 to cancel your subscription without penalty. If StrongVPN refuses to process your cancellation or continues to charge after you have cancelled, you may file a complaint with the Department of Trade and Industry (DTI), which enforces consumer protection laws in the Philippines. You also have the right to dispute the charge directly with your card issuer through your bank. Yafee advises documenting every cancellation attempt and keeping screenshots of all correspondence, as these documents strengthen your case if a dispute arises.
Where and how to cancel StrongVPN by platform
StrongVPN offers different cancellation methods depending on how you subscribed, and using the correct platform ensures your cancellation is processed immediately.
Cancel StrongVPN through the official website
If you subscribed directly through strongvpn.com, follow these steps:
- Visit strongvpn.com and log into your account using your email and password
- If you have forgotten your password, click "Forgot password?" and reset it via email
- Navigate to your account settings or subscription section (usually labeled "My Account" or "Dashboard")
- This menu is typically located in the top-right corner or under a hamburger icon
- Locate "Manage Subscription" or "Billing" and click it
- You may see a "Cancel Subscription" button directly
- Some accounts show a "Pause Subscription" option instead; select this if cancellation is unavailable
- Click "Cancel Subscription" and confirm the action
- Read the confirmation message carefully to confirm the cancellation date
- Take a screenshot of the confirmation page for your records
- Check your email inbox for a cancellation confirmation message from StrongVPN within 2 hours
- This email is your proof of cancellation
- If you do not receive it, save the screenshot and contact support with it
Cancel StrongVPN from apple app store
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, follow these steps:
- Open the App Store on your Apple device
- On iPhone or iPad: tap the profile icon in the bottom-right corner
- On Mac: click your name at the top of the App Store window
- Tap or click "Subscriptions"
- This section shows all your active app subscriptions
- Find StrongVPN in the list and tap it
- The list displays your renewal date and current billing amount
- Tap "Cancel Subscription" or "Edit" and select "Cancel"
- Apple may offer you a discounted renewal option; ignore this and confirm cancellation
- Confirm the cancellation when prompted
- Apple sends a cancellation confirmation email to your Apple ID email address
- Your access continues until the current billing period ends
Cancel StrongVPN from google play store
If you subscribed through Google Play on an Android device, follow these steps:
- Open the Google Play Store app on your Android phone or tablet
- On some Android devices, you may use a web browser instead
- Tap the profile icon in the top-right corner and select "Manage your Google Account"
- Alternatively, go to myaccount.google.com on a web browser
- Navigate to "Payments and subscriptions" or "Subscriptions"
- Select "Google Play subscriptions" if prompted
- Find StrongVPN and tap "Manage subscription"
- This section shows your next billing date and current plan
- Tap "Cancel subscription" and confirm
- Google Play sends a confirmation email to your registered Google account
- Your access continues until the current billing period ends
Cancel StrongVPN via customer support email
If you cannot access your account or the above methods fail, contact StrongVPN directly through customer support:
- Send an email to StrongVPN's support address requesting immediate subscription cancellation
- Include your full name, account email address, and the date you wish cancellation to take effect
- Use a subject line such as "Cancel my StrongVPN subscription immediately"
- Include your account email address and any order or subscription ID (if available)
- This information helps support staff locate your account quickly
- Check your confirmation email for order numbers
- Request written confirmation of the cancellation in the same email
- Ask support to confirm the exact date the cancellation takes effect
- Request a cancellation reference number for your records
- Wait for a response within 24 to 48 hours
- If support does not respond, follow up within 72 hours
- Keep all email correspondence for potential disputes
Important timeline and refund information
Understanding how and when your cancellation takes effect is crucial for avoiding unexpected charges and knowing whether you qualify for a refund.
When does your cancellation take effect
When you cancel StrongVPN, your access continues until the end of your current billing cycle. For example, if you subscribed on January 15 with a monthly plan and cancel on January 20, your service continues until February 15. On February 15, the subscription ends and your payment method is no longer charged. This grace period ensures you receive the full service you paid for, even after cancelling.
Refund eligibility and how to request one
StrongVPN's refund policy depends on how recently you subscribed. Most annual plans include a 30-day money-back guarantee, meaning you can request a full refund if you cancel within 30 days of your first charge. Monthly plans typically do not include refunds unless you cancel before your first renewal date. If your cancellation falls within this window, reply to your cancellation confirmation email requesting a refund, or contact support directly with your cancellation reference number.
If StrongVPN refuses a legitimate refund request, you have the right to dispute the charge with your bank or card issuer. In the Philippines, your bank is required by Bangko Sentral ng Pilipinas (BSP) regulations to investigate and reverse unauthorized or disputed charges within 30 days. Provide your bank with your cancellation confirmation email and any communication with StrongVPN as evidence.
What happens after cancellation
After your final billing date passes, your VPN access ceases automatically. You will no longer be able to connect through StrongVPN servers, and your data will be removed from their system within 30 days. Your payment method is no longer charged, and no further emails regarding billing will reach you. If you wish to resume service later, you may subscribe again at any time without penalties.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but several mistakes can leave you still paying when you think you have stopped. Yafee has identified the most frequent errors and how to sidestep them.
Do not rely on just stopping app usage
Many Filipino users uninstall the StrongVPN app from their phone and assume the subscription ends automatically. It does not. Uninstalling the app has no effect on billing. You must explicitly cancel the subscription through the platform where you subscribed (website, Apple App Store, or Google Play), or charges will continue indefinitely.
Do not ignore confirmation emails
After you cancel, StrongVPN sends a confirmation email within 2 hours. If you do not receive this email, your cancellation may not have processed. Check your spam folder immediately. If the email still does not appear after 24 hours, log back into your account and verify that your subscription shows as "Cancelled" or "Expires on [date]". If you still see an active subscription, contact support with your attempted cancellation details.
Do not cancel only through one method if you subscribed through multiple platforms
If you have StrongVPN installed on both your phone (via Google Play or Apple App Store) and your computer (via the website), you must cancel both subscriptions separately. Cancelling on the website does not cancel your app subscription, and vice versa. Check all platforms where you may have an active subscription.
Do not forget to monitor your card statement
After you cancel, continue monitoring your bank or card statement for 30 days. If a charge appears after your cancellation confirmation date, contact your bank immediately to dispute the charge and request a refund. Keep your cancellation confirmation email handy when you call your bank.
Step-by-step cancellation checklist
Use this checklist to ensure you have completed every cancellation step correctly and leave no room for errors or forgotten charges.
| Action | Completed? | Notes |
|---|---|---|
| Identify the platform where you subscribed (website, Apple, or Google Play) | ☐ | Check your email receipt or card statement |
| Log into your StrongVPN account or app store subscription menu | ☐ | Reset password if needed |
| Submit cancellation request through the correct platform | ☐ | Do this now; do not delay |
| Receive and screenshot the cancellation confirmation | ☐ | Store this file in email or cloud storage |
| Monitor your card statement for the next 30 days | ☐ | Check weekly for unexpected charges |
| Verify no charge appears on your renewal date | ☐ | If a charge appears, contact your bank immediately |
If you need to dispute a charge or escalate a complaint
If StrongVPN refuses to honour your cancellation or your bank statement shows a charge after your cancellation confirmation date, Philippine law provides multiple enforcement routes.
Contact your bank or payment provider first
Your bank is obligated under BSP regulations to investigate disputed charges within 30 days. Call your bank's customer service and explain that you cancelled StrongVPN but were charged anyway. Provide your cancellation confirmation email and any communication with StrongVPN support. Your bank will reverse the charge and may open a formal dispute case with StrongVPN's payment processor.
File a complaint with the department of trade and industry
If your bank refuses to help or StrongVPN continues to charge after your dispute, file a formal complaint with the Department of Trade and Industry (DTI). The DTI enforces the Consumer Act of the Philippines and has authority to order StrongVPN to refund your money and cease illegal billing practices. You can file a complaint online at dtipangingibiz.com or visit your nearest DTI regional office in person. Bring your cancellation confirmation, email communications with StrongVPN, and copies of disputed charges.
Report to the national bureau of investigation if fraud is involved
If you believe StrongVPN intentionally hid the cancellation process or deliberately continued charging after you cancelled, you may file a cybercrime complaint with the National Bureau of Investigation (NBI). This is appropriate only if you have evidence of intentional fraud, not merely poor service. Yafee recommends attempting cancellation and bank dispute resolution first before escalating to the NBI.
Comparison: cancellation across different VPN providers
If you are comparing StrongVPN cancellation to other services, here is how the process differs across the major providers available in the Philippines:
| VPN provider | Cancellation method | Refund window | Time to process |
|---|---|---|---|
| StrongVPN | Website dashboard, app store, or email | 30 days (annual) | Immediate |
| ExpressVPN | Website dashboard only | 30 days (all plans) | Immediate |
| NordVPN | Website dashboard or email | 30 days (all plans) | Immediate |
| Surfshark | Website dashboard only | 30 days (all plans) | Immediate |
Support contact address for formal disputes
If you need to send formal correspondence to StrongVPN regarding a billing dispute or refused cancellation, use the legal address provided for certified mail:
StrongVPN Legal Department
Los Angeles, California
United States of America
For general correspondence or cancellation follow-up, you may also contact the corporate office:
StrongVPN Corporate Office
Seattle, Washington
United States of America
However, the Los Angeles legal address is the officially designated address for certified mail and formal legal disputes. If StrongVPN fails to honour a cancellation or refund within 30 days, send a formal cancellation demand letter via registered mail to the Los Angeles address, keeping a copy for your records.
Final steps and summary
Cancelling StrongVPN takes fewer than five minutes once you know which platform to use and what to look for. The process is straightforward: log in, find the subscription menu, click cancel, and save your confirmation. The critical step is monitoring your card statement for 30 days after cancellation to ensure no charges appear. If a charge does appear, your bank can reverse it, and the DTI can force StrongVPN to refund you.
Filipino consumers have solid legal protection under Republic Act No. 7394, which requires companies to honour cancellation requests and prohibits hidden billing. You do not need to accept charges after you have cancelled, and your bank will defend you if StrongVPN ignores your cancellation request.
Yafee specializes in helping consumers navigate subscription cancellations and has helped thousands of Filipinos recover money from unauthorized charges and forced refunds from non-compliant companies. If you have cancelled StrongVPN and a charge still appears, Yafee's guides walk you through the bank dispute and DTI complaint process step by step. Visit yafee.com for detailed resources on cancelling any subscription service legally and securely.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Strongvpn?
Join over 30,000 users who already trust us.