Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Strongvpn, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Strongvpn in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Strongvpn
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Strongvpn subscription with zero hassle
1
Fill in the form
Give us your details and those of your Strongvpn subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Strongvpn. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Strongvpn refuses your cancellation.
Frequently asked questions
Cancel Strongvpn: The Right Way
How to cancel StrongVPN in canada and protect your refund rights
What StrongVPN is and why canadians subscribe
StrongVPN is a virtual private network (VPN) service that encrypts your internet connection, masks your IP address, and allows you to access geo-restricted streaming content from outside Canada. The service operates across multiple devices-phones, tablets, computers, and routers-and includes additional features such as StrongDNS and 250 GB of SugarSync cloud storage. You can purchase StrongVPN directly from its website, through the Apple App Store, or via Google Play. Understanding what you own and what happens when you cancel is essential before you make your decision.
Why you might stay subscribed to StrongVPN
You should keep your subscription if you regularly use public WiFi networks, travel internationally and need to access Canadian content, or stream services that are geo-blocked outside Canada. The service supports up to 12 devices per account, which makes it practical if your household uses multiple smartphones, tablets, and computers. If you recently paid for an annual plan and your renewal date is more than 30 days away, cancelling now may cost you more than waiting. Before you cancel due to slow speeds or connection issues, contact StrongVPN support to troubleshoot-clearing your app cache, switching to a different server, or reinstalling the application often resolves performance problems.
Legitimate reasons to cancel StrongVPN
Cancel if you have not used the service for over a month, found a competing VPN with superior speed or customer support, or need to reduce your monthly household expenses. Cancel immediately if you were charged multiple times without authorisation, if the application no longer functions on your devices, or if you suspect unauthorised account activity. If you purchased within the past 30 days, cancelling now positions you within the standard refund window. Yafee recommends gathering documentary evidence-screenshots of charges, email correspondence with support, and account statements-before you cancel, as you may need this material to support a refund claim.
StrongVPN pricing in canada and your subscription options
Your cost depends on where you purchase and which platform you use.
| Subscription plan | Price (CAD) | Billing cycle | Cancellation method |
|---|---|---|---|
| Monthly (Apple App Store) | $12.99 | Monthly auto-renewal | Cancel via your iOS Settings app |
| Annual (Apple App Store) | $91.99 | Annual auto-renewal | Cancel via your iOS Settings app |
| Monthly (official website) | $11.99 | Monthly auto-renewal | Email or registered mail to support |
| Annual (official website) | Variable (promotions) | Annual auto-renewal | Email or registered mail to support |
| Router hardware with VPN | Variable | One-time purchase | 90-day satisfaction guarantee; return to vendor |
| Google Play (Android) | Varies by plan | Auto-renewal (monthly or annual) | Cancel via Google Play account settings |
Write down your subscription start date and next renewal date now. You will need this information when you cancel, especially if you want to claim a refund within 30 days. Check your credit card statement or email receipts from StrongVPN to confirm the exact billing date and amount you have been charged.
Your legal rights as a StrongVPN customer in canada
Canadian consumer law protects your right to cancel a subscription service and seek a refund under specific circumstances.
Consumer protection framework in canada
Under the Consumer Protection Act (federal and provincial versions), you have the statutory right to cancel a contract for services within a specified cooling-off period-typically 14 days from the date you entered the contract, although some provinces allow 30 days. Furthermore, the Competition Act prohibits automatic renewal clauses that do not clearly disclose the terms, cancellation method, and renewal date before you purchase. Consequently, if StrongVPN's purchase page did not explicitly show when your subscription would renew or how to cancel, you may have grounds to demand a full refund regardless of how long you have held the account. The Competition Bureau of Canada enforces these standards and investigates complaints about misleading subscription practices.
Your legal position when cancelling StrongVPN
You have the right to cancel StrongVPN at any time by following the cancellation method provided by the company. If you purchased within the past 30 days and have not materially used the service, you can request a full refund under consumer cooling-off rules. If you were enrolled in automatic renewal and StrongVPN failed to obtain clear, informed consent before charging you, you may pursue a refund claim through your credit card issuer (chargeback) or file a complaint with your provincial consumer protection authority. The Financial Consumer Agency of Canada (FCAC) provides guidance on disputing unwanted subscription charges. In accordance with Canadian consumer law, you do not forfeit your refund rights simply because you used the service-the key test is whether the company provided transparent, pre-purchase disclosure of renewal terms and a simple cancellation mechanism.
How to cancel StrongVPN on each platform
Your cancellation steps depend on where you purchased your subscription.
Cancel StrongVPN via apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions."
- Find and tap "StrongVPN" in the list.
- Tap "Cancel Subscription" and confirm your choice.
- You will receive a confirmation email from Apple within minutes.
- Your service will terminate at the end of your current billing cycle (you retain access until that date).
Apple processes subscription cancellations immediately in its system. You will not be charged again after you complete step 5. Yafee advises taking a screenshot of the cancellation confirmation for your records, as this protects you if a disputed charge appears on your statement later.
Cancel StrongVPN via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Tap "StrongVPN" from the list of active subscriptions.
- Select "Cancel subscription."
- Follow the on-screen prompts and confirm cancellation.
- Google will send you a confirmation email.
Your service terminates at the end of your current billing period. You keep full access to StrongVPN until that date. Document this cancellation with a screenshot to prove you completed the process.
Cancel StrongVPN purchased directly from the official website
If you subscribed through strongvpn.com (not an app store), you must contact StrongVPN support in writing. The company requires cancellation requests via registered mail (with return receipt) to verify proof of delivery.
- Gather your account information: your email address registered with StrongVPN, your subscription start date, and your current renewal date (from your last receipt).
- Compose a formal cancellation letter that includes:
- Your full name and account email address.
- Your subscription plan (monthly or annual) and the date you purchased it.
- A clear statement: "I wish to cancel my StrongVPN subscription effective immediately" or "effective [date]."
- Your request for a refund if you are within 30 days of purchase or believe you have grounds under consumer law.
- Today's date and your signature.
- Send this letter via registered mail with return receipt (raccomandata A/R in Canadian postal terms) to the address provided by StrongVPN customer service.
- Address the envelope to "Cancellations/Customer Service."
- Keep the return receipt and a copy of your letter for your records.
- Yafee recommends also sending a duplicate email to StrongVPN support ([email protected] or the address on your invoice) with the subject line "Cancellation Request," referencing your registered mail tracking number.
Registered mail ensures you have legal proof that StrongVPN received your cancellation request. This evidence becomes critical if the company continues to charge you after cancellation or if you need to file a complaint with a consumer protection authority.
Cancel StrongVPN hardware (router)
If you purchased a StrongVPN-enabled router, you have a 90-day satisfaction guarantee from the date of purchase. Contact the vendor (StrongVPN directly or the retailer where you bought it) to request a return and explain your reason. Shipping costs are non-refundable, but the device itself is covered under the satisfaction guarantee. Follow the vendor's return authorization process and send the router back within 90 days to qualify for a refund.
What happens after you cancel StrongVPN
Cancellation does not always mean immediate service termination, and understanding the timeline protects you from unexpected charges.
Your access after cancellation
If you cancel before your current billing cycle ends, you retain full access to StrongVPN until your renewal date. For example, if you subscribed on January 1 for a monthly plan and cancel on January 15, you can use the VPN until February 1 (your renewal date). You will not be charged again. If you cancel an annual plan on day 20 and your renewal is not due for 11 months, you keep the service for those 11 remaining months-no refund for unused time is automatically applied.
Refund timeline and conditions
StrongVPN typically processes refunds within 5 to 10 business days if you cancel within 30 days of purchase. The refund is credited to your original payment method (credit card, PayPal, etc.). If you purchased via an app store (Apple or Google), the refund comes from Apple or Google, not StrongVPN directly, and may take 3 to 5 business days to appear in your account. Check your bank or credit card statement after 10 days. If no refund appears, contact StrongVPN support with your cancellation confirmation and receipt.
Removing StrongVPN from your devices
Cancelling your subscription does not automatically uninstall the app. Manually delete the StrongVPN application from each device to fully remove it. On iOS, press and hold the app icon, then select "Remove App." On Android, go to Settings > Apps > StrongVPN > Uninstall. On a computer, use your operating system's standard uninstall process. This step also ensures no residual data or login credentials remain on your devices.
How to claim a refund if StrongVPN refuses
If StrongVPN denies your refund request or fails to respond within 10 business days, you have multiple recourse options.
First escalation: contact StrongVPN support formally
Send a follow-up email to [email protected] marked "Urgent: Refund Request" that includes your account email, subscription dates, cancellation confirmation, and a concise explanation of why you believe you are entitled to a refund (e.g., "Cancellation requested within 30-day cooling-off period" or "Service did not function as advertised"). Request a response within 5 business days. Keep this email and save any reply as evidence.
Second escalation: dispute via your credit card or bank
If StrongVPN ignores your request, contact your credit card issuer or bank and file a chargeback (also called a dispute or reversal). Provide your card statement showing the StrongVPN charge, your cancellation confirmation, and a written explanation that StrongVPN refused to refund you despite your cancellation request. Your bank typically reverses the charge within 7 to 14 days. Yafee emphasizes that chargebacks are a legitimate consumer protection tool when a vendor refuses a lawful refund.
Third escalation: complaint to competition bureau of canada
If StrongVPN engaged in deceptive subscription practices-such as failing to disclose renewal terms, hiding the cancellation method, or charging after you cancelled-file a complaint with the Competition Bureau of Canada at www.competitionbureau.gc.ca. Include your account details, screenshots of charges, your cancellation confirmation, and a timeline. The Competition Bureau investigates violations of the Competition Act and can mandate refunds or impose fines on the company.
Provincial consumer protection authority
Each Canadian province has a consumer protection office (e.g., Consumer Protection BC, Ontario's Ministry of Public and Business Service Delivery). File a formal complaint with your province's authority, which can pressure the vendor to issue a refund or pursue enforcement action. In accordance with provincial consumer protection legislation, you are entitled to fair treatment and clear cancellation terms, and these agencies exist to enforce your rights.
Common mistakes to avoid when cancelling StrongVPN
Cancellation is straightforward, but small missteps can delay your refund or leave you vulnerable to continued charges-stay alert and follow these precautions.
Not documenting your cancellation
Always take a screenshot or save a copy of your cancellation confirmation, including the date and confirmation number. If you cancel via app store, screenshot the "Subscription cancelled" message. If you cancel via registered mail, keep the return receipt. This documentation is your proof if a dispute arises later. Yafee has helped thousands of consumers cancel subscriptions successfully by maintaining a paper trail; do not skip this step.
Cancelling but not uninstalling the app
Cancelling your subscription does not delete the app. If you leave the app installed and logged in, you may accidentally reactivate it or be confused when you see it on your device after cancellation. Uninstall the app from all devices immediately after cancellation.
Confusing your billing date with your cancellation date
If your subscription renews on the 15th of each month and you cancel on the 10th, you retain access until the 15th-you will not be charged again, but you do keep the service. Do not expect an immediate service cutoff unless you specifically request an immediate termination in your cancellation request. If you want the service to stop right away, state this explicitly in your cancellation letter or request.
Assuming automatic refunds after cancellation
Cancelling does not automatically trigger a refund if you are outside the 30-day window or if you have used the service significantly. You must request a refund explicitly if you believe you qualify. State your reason clearly: "I am requesting a refund because I cancelled within 30 days of purchase" or "I am requesting a refund due to material service failures."
Not checking for duplicate charges
Review your credit card and bank statements for 60 days after cancellation. If StrongVPN charges you again after you cancelled, report it immediately to your bank as an unauthorised charge. Many consumers miss duplicate charges because they do not monitor their statements closely.
After cancellation: what to do next
Cancellation is complete, but a few follow-up actions ensure your financial and digital security.
Monitor your bank account for 60 days
Check your credit card or bank statement weekly for the next two months to confirm no further StrongVPN charges appear. Set a phone reminder if necessary. If you see a charge, report it immediately to your bank as unauthorised and reference your cancellation confirmation.
Remove saved payment methods
If you stored your credit card or PayPal account in your StrongVPN user profile, log back into your account (if still accessible) and delete this payment information. This prevents accidental reactivation or unauthorized recurring charges.
Update your password records
If you use a password manager, remove or flag your StrongVPN login. This reduces the risk of accidentally reactivating your account or confusing it with an active subscription.
Verify your IP address is no longer masked
Once StrongVPN is cancelled and the app is uninstalled, your actual IP address is visible to websites again. Test this by visiting whatismyipaddress.com to confirm your real IP (not a masked VPN IP) appears. This confirms the VPN service is fully offline.
Comparison: popular VPN alternatives for canadian users
If you cancelled StrongVPN and want to compare other options before switching, consider these established services.
| VPN service | Monthly price (CAD) | Annual price (CAD) | Devices per subscription | Cancellation method |
|---|---|---|---|---|
| NordVPN | $14.99 | $119.88 | 6 simultaneous | Email or app account settings; 30-day refund guarantee |
| Surfshark | $11.99 | $59.99 | Unlimited | Email or app settings; 30-day money-back guarantee |
| ExpressVPN | $14.99 | $99.95 | 5 simultaneous | Email; 30-day refund policy |
| Proton VPN | $12.99 | $95.88 | 10 simultaneous | Email or app settings; 30-day refund on first purchase |
| CyberGhost | $12.99 | $79.99 | 7 simultaneous | Email or app settings; 45-day money-back guarantee |
Before you subscribe to any new VPN service, review its refund and cancellation policies. Look for a clear, clickable cancellation option in the app or account dashboard, not just an email contact. Many reputable VPN providers offer a 30-day money-back guarantee, which removes financial risk from your trial period.
Key takeaways and your next steps
Cancelling StrongVPN in Canada is legally straightforward if you follow the correct channel for your subscription type (app store cancellation for Apple or Google, registered mail for direct purchases). You have statutory consumer protection rights under the Competition Act and provincial Consumer Protection Acts-if you cancel within 30 days, were not given clear renewal terms, or the service did not function, you can pursue a refund through StrongVPN, your credit card issuer, or the Competition Bureau of Canada. Document every step: take screenshots of cancellations, save receipts, and monitor your bank account for 60 days. If StrongVPN refuses to refund you, file a chargeback with your bank or lodge a complaint with your provincial consumer protection authority.
Yafee has helped thousands of consumers cancel subscriptions by clarifying their legal rights, guiding them through the correct cancellation method, and ensuring they recover refunds when entitled. Your cancellation will be processed smoothly if you uninstall the app, verify no further charges appear, and keep proof of your cancellation request. For any questions about your specific refund entitlement or if you encounter resistance from StrongVPN, consult the Competition Bureau of Canada or your provincial consumer office-both agencies exist to protect you.
Cancellation contact information
If you purchased StrongVPN directly from the official website and must send a cancellation letter via registered mail, address your letter to:
StrongVPN Cancellations/Customer Service
Send via registered mail (raccomandata A/R) with return receipt requested
Visit www.strongvpn.com or your account page for the current mailing address
Email backup: [email protected] (reference your registered mail tracking number in the subject line)
For Apple App Store cancellations, submit your request directly through iOS Settings. For Google Play cancellations, use the Google Play Store app. For disputes or refund requests, contact the Competition Bureau of Canada at www.competitionbureau.gc.ca or your provincial consumer protection office. Yafee recommends keeping all correspondence and confirmation numbers until your refund is confirmed in your account.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Strongvpn?
Join over 30,000 users who already trust us.