How to cancel Willow TV in the philippines and stop auto-renewal charges

What Willow TV is and why cancellation matters

Willow TV is a cricket-focused streaming service delivering live matches, replays, HD highlights, commentary, and interactive scorecards to sports fans across the Philippines. If you subscribed for a specific tournament-the Indian Premier League, the Big Bash League, or international Test series-you understand the core frustration: the service auto-renews on every billing cycle whether you are watching or not.

Most Philippine subscribers sign up for seasonal cricket events and then forget the renewal is active. That means a monthly charge of ₱550.00 keeps hitting your payment method long after the tournament ends. At Yafee, we recognize this pattern affects thousands of consumers who contact us about unexpected recurring charges they thought they had cancelled.

What you are paying for with Willow TV

Willow TV charges ₱550.00 per month or ₱4,400.00 annually for identical features: live streaming access, full match replays, HD highlights, expert commentary, and an interactive scorecard. Both plans grant the same viewing rights with no difference in content or quality.

The service operates under automatic renewal. Your subscription renews at the end of each billing cycle at the then-current rate unless you actively cancel before your renewal date. There is no minimum contract or lock-in period-you remain free to cancel anytime. However, no free trial is offered, which means billing begins immediately upon subscription.

Where you subscribed matters for cancellation

You can activate your Willow TV subscription through three platforms: the official website at willow.tv, the Apple App Store, or Google Play. This distinction is critical because you must cancel in the same location where you began your subscription.

If you subscribed via the website, you cancel on the website. If you subscribed through Apple, you cancel inside your Apple subscription settings. If you subscribed through Google Play, you cancel inside Google Play. Cancelling in the wrong location is one of the most common reasons subscribers believe they have cancelled but continue to receive charges.

Your consumer rights under philippine law

Your right to cancel Willow TV without penalty is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which governs subscription services and automatic renewal practices.

What the consumer act of the philippines guarantees you

Under the Consumer Act of the Philippines, you have the explicit right to terminate any subscription service without incurring penalties, provided you cancel before the next billing date. The law mandates that service providers must honour cancellation requests within a reasonable timeframe, typically before the renewal charge is processed.

Furthermore, the Consumer Act requires that Willow TV provide you with clear, transparent billing information and confirmation of your cancellation in writing. This means you are entitled to receive a confirmation email documenting your cancellation request and the effective date. Yafee advises all subscribers to save this email as proof of cancellation in case a dispute arises.

Your legal position on refunds and billing disputes

If Willow TV charges your payment method after you have submitted a valid cancellation request, you have the right to demand a refund under the Consumer Act. The National Privacy Commission and the Department of Trade and Industry (DTI) serve as the enforcement authorities for consumer subscription disputes in the Philippines.

You must document your cancellation request (screenshot or email confirmation) and the unauthorized charge on your statement. If Willow TV refuses to issue a refund, you may file a formal complaint with the DTI Consumer Complaint Desk or escalate through your payment provider's chargeback process. Yafee recommends keeping all correspondence as evidence.

How to cancel Willow TV: step-by-step methods

Willow TV cancellation depends entirely on which platform hosts your subscription. Follow the method that matches where you signed up.

Cancelling via the Willow TV website

If you created your account directly at willow.tv, use this method to cancel.

1. Navigate to willow.tv and log in with your email address and password.
2. Click your profile icon or select My Account in the top-right corner.
3. Locate My Profile and select Subscription Settings or Manage Subscription.
4. Find the Cancel Subscription button and click it.
   • Willow TV may ask why you are cancelling. Select your reason from the dropdown menu.
   • You may see a retention offer (e.g., a discount on your next renewal). Proceed only if you intend to keep the subscription.
5. Confirm your cancellation when prompted. A confirmation message will appear on your screen.
6. Check your email inbox for a cancellation confirmation email from [email protected] within 24 hours. Save this email as proof.

Cancelling if you subscribed via apple app store

If you activated your Willow TV subscription through an Apple device, you must cancel through your Apple account settings, not the Willow TV app.

1. On your iPhone, iPad, or Mac, open the Settings app.
2. Tap or click Your Name at the top of the screen.
3. Select Subscriptions (or Media & Purchases on Mac).
4. Find Willow TV in the list of active subscriptions.
5. Tap Willow TV and select Cancel Subscription.
6. Confirm your cancellation. Apple will display your cancellation effective date (usually the end of your current billing cycle).
7. Take a screenshot of this confirmation screen as proof.

Cancelling if you subscribed via google play

If you activated your Willow TV subscription on an Android device through Google Play, cancel via your Google Play account.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
2. Tap your profile icon in the top-right corner and select Payments and subscriptions.
3. Select Subscriptions.
4. Find Willow TV and tap it.
5. Tap Cancel subscription.
6. Follow the prompts to confirm. Google will show your cancellation effective date.
7. Screenshot this confirmation for your records.

Cancelling by contacting Willow TV support directly

If you cannot access your account or encounter technical issues, you may cancel by submitting a written request to Willow TV's customer service team.

1. Send an email to [email protected] with the subject line: "Subscription Cancellation Request".
2. Include the following information in your email:
   • Your full name
   • The email address associated with your Willow TV account
   • Your account registration date (if available)
   • A clear statement: "I request immediate cancellation of my Willow TV subscription effective today."
3. Send the email from the address linked to your account for verification purposes.
4. Allow 2-3 business days for Willow TV to process your cancellation.
5. Follow up if you do not receive a confirmation email within this timeframe. Keep a copy of your cancellation email for dispute resolution.

Pricing and billing terms at a glance

Understanding Willow TV's pricing structure helps you calculate what you will save by cancelling now rather than at the end of your next cycle.

If you hold an annual subscription and cancel within 90 days of purchase, Willow TV may issue a partial refund under their terms. Yafee recommends verifying the refund eligibility window by contacting [email protected] before you cancel, particularly if you signed up recently.

What happens after you cancel your Willow TV subscription

Once your cancellation takes effect, you lose access to live streaming, replays, and all premium features immediately or at the end of your current billing cycle, depending on the platform.

Immediate access loss vs. end-of-cycle cancellation

If you cancel through the Willow TV website or via email, your access typically ends at the conclusion of your current billing period. This means you retain full viewing access until your renewal date passes, and no charge will be applied on that date.

If you cancel through Apple or Google Play, the effective date is also the end of your current billing cycle. You will retain full access until that date unless you contact support to request immediate termination.

Confirming no further charges will occur

After your cancellation effective date, monitor your payment method (credit card or debit card statement) for 30 days to confirm no renewal charge appears. If a charge posts after your cancellation date, this constitutes a billing error. Contact Willow TV immediately and file a chargeback with your payment provider if necessary.

Yafee advises all cancelled subscribers to set a calendar reminder for three days after their cancellation effective date. This allows you to verify the charge did not occur and act quickly if a problem arises.

Refund eligibility and disputed charges

Willow TV's refund policy is limited and depends on when you cancel relative to your subscription activation date.

When Willow TV will refund your money

Willow TV offers refunds under these conditions: if you cancel within 14 days of your initial subscription, you may receive a full refund of your first payment. If you cancel after 14 days but within 90 days of your annual subscription purchase, you are eligible for a pro-rated refund covering the remaining unused months of your annual plan.

Monthly subscriptions are non-refundable once the billing cycle has commenced, with no exceptions stated in their terms. This is why cancelling before your renewal date is critical-once the charge is processed, recovery becomes difficult.

How to dispute an unauthorized charge

If Willow TV charged you after you submitted a valid cancellation request, you have grounds to dispute the charge under the Consumer Act of the Philippines.

1. Gather evidence:
   • Your cancellation confirmation email (proof of intent to cancel)
   • Your payment statement showing the disputed charge
   • Screenshots of the cancellation screen or confirmation message
   • Any correspondence with Willow TV support
2. Contact Willow TV first by emailing [email protected] with the subject line: "Refund Request for Unauthorized Charge". Include all evidence and request a full refund within 7 days.
3. If Willow TV refuses or does not respond within 7 business days, file a chargeback through your payment provider (your bank or credit card issuer). Provide the chargeback team with your cancellation confirmation as evidence.
4. If the dispute remains unresolved, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Complaint Desk or file a report with the National Privacy Commission if you believe your billing data was mishandled.

Yafee has guided consumers through this process thousands of times, and the combination of documented cancellation evidence and a chargeback request succeeds in recovering unauthorized charges in the vast majority of cases.

Common mistakes that delay or prevent cancellation

Cancellation is straightforward when you follow the correct steps, but several preventable errors leave subscribers still paying months later.

Cancelling in the wrong location

The most frequent mistake is cancelling through the wrong platform. If you signed up via the Apple App Store but attempt to cancel on the Willow TV website, your cancellation will not process because your subscription record exists only in Apple's system. Verify where you subscribed before you attempt to cancel. Check your payment method statement-it will show whether the charge originates from willow.tv, Apple, or Google. Cancel at that source.

Mistaking a retention offer for confirmation of cancellation

When you request cancellation, Willow TV sometimes displays a retention offer (a discounted renewal rate). If you decline the offer but do not explicitly confirm cancellation on the next screen, your subscription remains active. Always click the final confirmation button and wait for the success message. Do not assume the process is complete until you receive a confirmation email from [email protected].

Cancelling too late in the billing cycle

If you cancel after your renewal charge has already been processed, that charge will not be reversed unless you file a refund request. Check your renewal date before you cancel. If you are within 48 hours of renewal, contact Willow TV support directly and request an immediate cancellation to prevent the upcoming charge.

Forgetting to save your cancellation confirmation

Your cancellation confirmation email is your legal proof. If a dispute arises, your payment provider and the DTI will require this documentation. Save the email, take screenshots of the cancellation confirmation screen, and keep these files for at least 90 days after your cancellation effective date.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and irreversible.

Why you should cancel Willow TV now

Delaying cancellation costs you money. Every day your subscription remains active represents another fraction of the monthly ₱550.00 charge accumulating against your account. If you have finished watching the cricket season you subscribed for, cancelling immediately eliminates future charges.

Yafee has helped thousands of consumers cancel sports streaming subscriptions and recover funds from unauthorized renewal charges. The process takes fewer than five minutes on any platform, and the savings accumulate quickly-particularly if you cancel before the end of your current billing cycle.

If you are unsure whether to keep or cancel, ask yourself one question: have you opened the Willow TV app in the last 14 days? If the answer is no, the subscription no longer serves your needs, and the ₱550.00 monthly charge represents poor value. Cancel now and redirect that money to services you actually use.

Contact Willow TV for support

If you encounter issues during cancellation or need to dispute a charge, contact Willow TV using these channels:

• Email support: [email protected] (typical response time: 2-3 business days)
• Subscription records: Your account portal at willow.tv under My Profile and Subscription Settings
• Billing disputes: Direct your chargeback request through your payment provider if Willow TV does not respond within 7 days

All cancellation requests must originate from the email address associated with your account. Include your full name, account email, and a clear statement of intent to cancel.

Thousands of Philippine consumers rely on Yafee to navigate subscription cancellations and dispute unauthorized charges. Yafee provides free, detailed guidance on every step of this process, and our track record demonstrates that following these procedures successfully results in cancellation confirmation and refund recovery. Visit Yafee today to access additional resources on consumer rights under Philippine law and to explore tools for managing your subscriptions across multiple platforms.