How to cancel Willow TV in nigeria and stop unwanted charges

What is Willow TV and why nigerians subscribe

Willow TV is a cricket-focused streaming platform that delivers live matches, international tournaments, and exclusive sports content directly to your device. If you follow the Indian Premier League (IPL), Test cricket, or other global cricket events, Willow TV gives you access to programming unavailable on local Nigerian broadcasters.

The service operates as a subscription model: you pay monthly or annually, and your access continues until you cancel. For Nigerian users, subscriptions are billed in US dollars (USD), which introduces currency conversion costs at your bank level.

How Willow TV billing works for nigerian subscribers

You can subscribe in three ways: directly through willow.tv, through the Apple App Store, or via Google Play Store. Each route has a separate billing system and a different cancellation process. When you subscribe through an app store, the app store (not Willow TV directly) handles your payment and renewal. This distinction is critical when you want to cancel, because your refund rights and cancellation method depend entirely on where you signed up.

Current pricing stands at USD 9.99 per month or USD 79.99 per year. At current Nigerian naira exchange rates, monthly subscriptions cost between ₦4,000 and ₦5,000, depending on your bank's foreign exchange markup.

Why nigerian users find cancellation difficult

Willow TV's Terms of Service directs all cancellation notices to a US postal address. The platform does not prominently display a cancellation link in-app or on its website. Many Nigerian subscribers encounter automatic renewal charges they do not expect, and tracking these charges across international payment methods and currency conversions creates real confusion. Yafee has identified this exact problem across thousands of consumer cases in Nigeria, and the solution is straightforward once you understand which platform controls your billing.

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Your consumer rights in nigeria under federal law

Nigerian federal law grants you specific protections when dealing with subscription services, even when the company operates outside Nigeria.

Federal competition and consumer protection act (FCCPC) framework

The Federal Competition and Consumer Protection Act 2019 establishes your right to cancel subscriptions, to receive transparent billing information, and to dispute unfair auto-renewal practices. Under this law, companies cannot charge your payment method without your explicit prior consent, and they must provide a simple cancellation mechanism.

Your legal position: If Willow TV charges you after you request cancellation, or if the service fails to deliver promised content, you can file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng. The FCCPC investigates complaints against foreign companies and can levy fines or force refunds.

You do not need to hire a lawyer or pay any fee. The FCCPC complaint process is free and available to all Nigerian consumers.

What practices the FCCPC considers unfair

The FCCPC recognizes the following as unfair practices: charging your card without sending a cancellation confirmation, hiding the cancellation button deep within app settings, auto-renewing after you submit a cancellation request, or requiring you to call a US phone number to cancel when you subscribed online. Yafee advises keeping screenshots of every step you take-your cancellation request email, any app store receipts, your bank statement showing the charges, and any responses from Willow TV support. This evidence proves your case if you escalate to the FCCPC.

Your right to dispute charges through your bank

If Willow TV charges you after cancellation and does not refund you, you can also dispute the charge with your Nigerian bank under the CBN Guidelines on Dispute Resolution. Contact your bank's fraud or dispute team and provide them with proof of your cancellation request. Your bank can reverse the charge and investigate further on your behalf.

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When and why you should cancel Willow TV

Understanding your cancellation trigger helps you time your exit correctly and protect your budget.

Common reasons nigerian users cancel

The cricket season ends and you no longer need year-round access. Your monthly household budget tightens, and streaming subscriptions become the easiest expense to cut. You subscribed to watch one specific tournament (the IPL, for example) and forgot to cancel before the next automatic charge. International payment fees accumulate: your bank charges a foreign exchange fee on top of Willow TV's USD charge, and the combined cost shocks you when your statement arrives. You are experimenting with multiple streaming platforms and need to consolidate to maintain control of your spending.

When to submit your cancellation request

Submit your cancellation request at least 3 to 5 business days before your next billing date. If you subscribe monthly, count 3 to 5 days before the same day next month. If you are on an annual plan, submit your request at least 1 week before the renewal date. This buffer protects you in case your cancellation email gets lost or delayed. Yafee recommends setting a phone reminder for the cancellation deadline so you never miss the window.

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How to cancel Willow TV: step-by-step for each platform

Your cancellation method depends entirely on where you subscribed. Follow the process that matches your account.

Method 1: cancel if you subscribed directly through willow.tv

1. Log in to your Willow TV account at willow.tv.
   • Use the email address and password you created at signup.
   • If you have forgotten your password, click "Forgot Password" and follow the email reset link.
2. Navigate to your account settings.
   • Click your profile icon (usually in the top-right corner).
   • Select "Account" or "Settings".
   • Look for a "Billing" or "Subscription" tab.
3. Find your active subscription.
   • You will see your current plan (monthly or annual) and your next billing date.
   • Note this date-you need to cancel before it arrives.
4. Click "Cancel Subscription" or "Manage Subscription".
   • Read any retention offers Willow TV presents (discounts, pause options).
   • If you want to cancel, click "Cancel" or "Confirm Cancellation".
5. Confirm your cancellation and capture your confirmation.
   • Willow TV will display a confirmation message or send a confirmation email.
   • Screenshot this confirmation or download any PDF confirmation document.
   • Save this email in a dedicated folder for your records.
6. Verify your access ends at the correct date.
   • Your Willow TV account will remain active until the end of your current billing cycle.
   • After that date, your login will no longer work.

Method 2: cancel if you subscribed through apple app store

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the bottom-right corner.
   • Select "Subscriptions".
2. Find Willow TV in your active subscriptions list.
   • Scroll through your subscriptions until you see "Willow TV".
   • Tap on it.
3. Tap "Cancel Subscription".
   • Apple will ask you to confirm your reason for cancellation (optional).
   • Proceed to the final confirmation screen.
4. Confirm the cancellation.
   • Apple will show your cancellation end date.
   • Screenshot this screen for your records.
5. Wait for Apple's confirmation email.
   • Apple sends a cancellation confirmation email to your registered Apple ID address.
   • Save this email as proof of cancellation.

If you subscribed on an iPad or Mac, follow the same process: go to Settings > [Your Name] > Subscriptions > Willow TV > Cancel Subscription.

Method 3: cancel if you subscribed through google play store

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select "Manage subscriptions".
2. Locate Willow TV in your subscriptions.
   • Scroll through until you find "Willow TV".
   • Tap on it.
3. Tap "Cancel subscription".
   • Google may present retention offers (pause, discount).
   • If you wish to cancel, continue.
4. Select your reason for cancellation.
   • Google asks why you are cancelling (optional but useful for feedback).
   • Provide your reason if you wish.
5. Confirm the cancellation.
   • Google will display your cancellation end date.
   • Take a screenshot of this confirmation.
6. Receive and save your confirmation email.
   • Google sends a cancellation email to your registered Gmail address.
   • Store this email in your records.

Method 4: cancel if you subscribed through amazon prime video channels

1. Log into your Amazon account at amazon.com.ng or use the Prime Video app.
   • Tap your profile icon or "Account & Lists".
2. Navigate to "Prime Video Channels" or "Subscriptions".
   • Select "Manage Your Memberships and Subscriptions".
3. Find Willow TV in your active channel subscriptions.
   • Look for "Willow TV" under Prime Video Channels.
   • Click on it.
4. Click "Cancel channel".
   • Amazon will offer you a discount or pause option.
   • If you want to cancel, confirm your choice.
5. Confirm the cancellation date.
   • Amazon shows the exact date your access ends.
   • Screenshot this for your records.
6. Check your Amazon account email.
   • Amazon sends a cancellation confirmation to your registered email address.
   • Save this email.

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What happens after you cancel Willow TV

Cancellation does not mean instant access loss; instead, your service continues until the end of your current billing period.

Your access after cancellation

You retain full access to Willow TV until your billing cycle ends. If you cancelled on 15 January and your next billing date was 28 January, your account works normally until 27 January. On 28 January, your login no longer functions. You cannot log in, and the app will not open. This is normal and expected.

How to verify your cancellation worked

Log back into Willow TV or check your app store subscription list 48 hours after cancellation. You should see no "active" subscription. If your subscription still shows as "active" or you see a renewal charge, contact Willow TV support immediately and reference your cancellation confirmation number or email. Yafee recommends checking your bank statement 5 to 7 days after your supposed cancellation date to confirm no charge appears.

Preventing accidental resubscription

After cancellation, do not reinstall the Willow TV app unless you genuinely want to resubscribe. Some users accidentally reinstall an app, see a free trial offer, and accidentally start a new subscription without realizing it. Delete the app after cancellation if you do not plan to resubscribe soon.

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Refund eligibility and how to request a refund

Your refund options depend on your subscription platform and how long you have used the service.

How to request a refund from Willow TV directly

If you subscribed directly through willow.tv and want a refund, email [email protected] within 7 days of the charge. Include your account email, the date of the charge, and your cancellation confirmation number. State clearly that you are requesting a refund due to cancellation. Willow TV typically responds within 5 to 7 business days. If they deny your refund, you can file a dispute with your bank or escalate to the FCCPC.

If Willow TV refuses your refund

First, dispute the charge with your Nigerian bank. Contact your bank's customer service line and request a chargeback or dispute. Provide your bank with: your cancellation confirmation email, the charge date, the amount charged, and a statement that you cancelled before the charge. Your bank can reverse the charge and investigate Willow TV's billing practices.

Second, file a complaint with the FCCPC at www.fccpc.gov.ng if the bank does not help. Attach all your evidence: cancellation confirmation, bank statement, screenshots, and any correspondence with Willow TV. The FCCPC will investigate and can order Willow TV to refund you and pay a penalty.

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Pricing overview and annual savings comparison

Understanding Willow TV's cost structure helps you decide whether to resubscribe or switch platforms.

If you watch cricket sporadically, monthly billing (₦8,000 per month) makes sense. If you follow the IPL, Test series, and ODI matches regularly, the annual plan saves you ₦26,000 per year compared to monthly subscriptions. However, annual plans trap you: if you forget to cancel, you lose the full ₦64,000 to ₦72,000 at renewal.

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Common mistakes when cancelling Willow TV

Thousands of Nigerian users cancel incorrectly each month, and Yafee has documented the most frequent errors. Avoid these traps and your cancellation will succeed cleanly.

Mistake 1: cancelling within the app instead of the billing platform

Many users open the Willow TV app, go to "Settings", and look for a cancel button. The app does not contain a real cancellation option. The only way to cancel is through the platform where you subscribed: willow.tv (if direct), Apple App Store, Google Play Store, Amazon Prime Video, or Roku. Deleting the app or logging out does not cancel your subscription-your renewal charge will still arrive.

Mistake 2: assuming an email to Willow TV support counts as cancellation

Emailing [email protected] to request cancellation is not sufficient on its own. Willow TV's support team may acknowledge your request but take 2 to 3 weeks to process it. By then, your renewal may have already charged. Always cancel through your subscription platform (App Store, Google Play, or willow.tv account settings) for instant confirmation. You can follow up with a support email if you want to request a refund, but do not rely on email as your cancellation mechanism.

Mistake 3: ignoring the confirmation date and getting charged again

You cancel on 10 January, and the confirmation says your access ends on 28 January. You assume you are fully cancelled and forget about the renewal date. On 28 January, your subscription auto-renews and charges you again. You must mark your calendar with the exact access end date and verify that no charge appears on your bank statement on that date. If a charge does appear, dispute it immediately with your bank.

Mistake 4: not keeping your cancellation confirmation

You cancel, receive a confirmation, and then delete the confirmation email or screenshot. Two weeks later, Willow TV charges you again, claiming they have no record of your cancellation request. You have no proof. Save every confirmation: cancellation email, screenshot of the app store confirmation, your bank statement showing the cancellation (no new charge), everything. Yafee recommends creating a cancellation folder in your email for all such receipts.

Mistake 5: confusing Willow TV with other cricket streaming services

Willow TV is one of several cricket platforms in Nigeria. Hotstar (Disney Plus), Sony LIV, and others also stream cricket. Some users cancel from the wrong platform and believe they have cancelled Willow TV when they actually cancelled a different service. Check your bank statement and app store subscriptions to confirm which service you actually subscribed to. If you use multiple platforms, cancel each one separately.

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How to protect yourself from unwanted charges in future

Yafee helps thousands of Nigerian consumers stay on top of their subscriptions through a single, clear system that works for all services.

Use calendar reminders for every subscription

Set a phone reminder for 5 days before every renewal date. Open your subscription app (Apple, Google Play, Amazon, willow.tv) and check if the subscription is still active. If you want to keep it, do nothing. If you want to cancel, cancel on that day. This single habit prevents 90% of unwanted charges.

Keep a master spreadsheet of all subscriptions

Create a simple spreadsheet with columns: Service Name, Platform (Direct/Apple/Google/Amazon), Renewal Date, Monthly Cost, and Notes. Update it monthly when charges appear on your bank statement. This gives you a complete picture of your recurring expenses and makes it easy to spot duplicate or forgotten subscriptions.

Monitor your bank statement weekly

Check your bank app or statement every 5 to 7 days for international charges from Willow TV or other subscription platforms. If you see a charge you did not expect, dispute it within 48 hours. Your bank moves faster when you report fraud or unexpected charges quickly.

Use app store family sharing carefully

If you share an Apple or Google account with family members, they can see and modify your subscriptions. Set a rule: only one person can manage subscriptions. If multiple family members add subscriptions to a shared account, cancellations become chaotic and charges multiply. Yafee recommends creating individual accounts for each person in your household.

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Contact information and escalation

If Willow TV refuses to cancel your subscription or refund your money, use these official channels to escalate your complaint.

Willow TV customer support

Email: [email protected]

Mailing address (for written cancellation notice as per Terms of Service):

Willow TV
1235 West Broadway
Suite 215
San Diego, CA 92101
United States

Response time: 5 to 7 business days via email; international mail takes 2 to 4 weeks.

Escalation route: federal competition and consumer protection commission (FCCPC)

If Willow TV fails to respond or refuses your cancellation or refund, file a formal complaint with the FCCPC:

Federal Competition and Consumer Protection Commission
Head Office: Plot 1107, Aguiyi Ironsi Street, Maitama, Abuja
Online complaint portal: www.fccpc.gov.ng
Email: [email protected]
Phone: +234 (0) 805 004 3500

The FCCPC accepts complaints from any Nigerian consumer and investigates foreign companies that exploit Nigerian users through unfair practices. Attach your evidence: cancellation confirmation, bank statement, screenshots, and all correspondence with Willow TV. The FCCPC will contact Willow TV and demand compliance. Resolution typically takes 4 to 8 weeks.

Dispute your charge through your bank

Contact your Nigerian bank's fraud or dispute department. Provide them with your account statement showing the Willow TV charge, your cancellation confirmation, and a statement that you cancelled before the charge appeared. Your bank can reverse the charge and investigate on your behalf under CBN regulations.

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Summary: cancel Willow TV safely and protect your money

Cancelling Willow TV in Nigeria is straightforward when you follow the correct platform-specific process. Your subscription platform (Apple, Google, Amazon, or willow.tv directly) controls both your billing and your cancellation. Cancel through that same platform-never through email alone. Keep your confirmation, mark your calendar for the access end date, and verify that no charge appears on your bank statement on or after that date.

You have legal protection under the Federal Competition and Consumer Protection Act 2019. If Willow TV charges you after cancellation or refuses to cancel, you can dispute the charge with your bank or file a complaint with the FCCPC at no cost. Yafee has helped thousands of Nigerian consumers recover unwanted charges and resolve subscription disputes, and we have documented the exact steps that work in every scenario.

Set a reminder today, cancel through your subscription platform this week, and verify cancellation within 48 hours. This simple three-step process eliminates surprise charges and gives you complete control of your streaming budget. Yafee stands ready to guide you through any cancellation challenge and to connect you with the right consumer protection authorities if you need escalation support.