How to cancel Hoichoi in the philippines and stop unexpected charges

What Hoichoi is and why you should cancel

Hoichoi is a subscription streaming service that specializes in Bengali-language films, web series, and original productions. You pay a monthly or annual subscription fee to access their content library, and your subscription automatically renews at the end of each billing cycle unless you actively cancel beforehand. For Philippine users, charges appear on your App Store account, Google Play wallet, or credit card on your renewal date-repeatedly, until you take action to stop the cycle.

Many Filipino subscribers sign up for Hoichoi to watch specific shows or seasonal content, then forget to cancel when they finish. Others find the cancellation process confusing, particularly if they subscribed through a mobile app rather than the website directly. The result is unexpected charges appearing on your statement months later. Understanding how to cancel properly-and when-is the most efficient way to prevent this.

Your consumer rights and what the law says

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscription services and establishes clear rules that Hoichoi must follow.

What the consumer act of the philippines guarantees you

Under the Consumer Act of the Philippines, you have the explicit right to cancel any subscription service. The law requires that Hoichoi must process your cancellation request promptly and stop charging your account. Furthermore, the company must provide you with a clear, accessible cancellation method that is equally easy to use as the original subscription process. You are not required to provide a reason for cancellation, and the company cannot impose unreasonable barriers or fees to stop your service.

Consequently, if Hoichoi continues to charge you after you have submitted a valid cancellation request, you have grounds to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. This is your primary enforcement body for subscription disputes in the Philippines.

Your legal position as a subscriber in the philippines

Your rights: You may cancel at any time during your billing cycle. You retain the right to use Hoichoi until the end of your current paid period-you do not lose access immediately. If you are charged after submitting a cancellation request, you may demand a refund from both Hoichoi and your payment provider (Apple, Google, or your bank). The burden of proof that your cancellation was processed lies with Hoichoi, not with you.

Your obligations: You must use the correct cancellation method for your subscription type (web, App Store, or Google Play). You must keep proof of your cancellation request (screenshots, email confirmation, or transaction records). You must inform your payment provider if charges continue after cancellation, as they have a legal duty to block recurring charges.

Hoichoi pricing in the philippines explained

Understanding your subscription cost and renewal terms is essential before you cancel, so you know exactly when charges will stop.

Current subscription tiers for philippine users

Hoichoi offers two primary subscription plans for users in the Philippines. Both plans renew automatically unless you cancel beforehand.

These prices apply to direct web subscriptions and purchases through the Philippine App Store. If you subscribed through Google Play or another payment method, your price may differ slightly. Always verify your exact plan and renewal date by checking your Account Settings in Hoichoi.

How to cancel your subscription based on where you subscribed

Your cancellation method depends entirely on where you made your original payment, because each platform manages its own billing.

Cancel a direct Hoichoi web subscription

If you subscribed directly on hoichoi.tv using your email and payment card, follow these steps to cancel.

1. Visit hoichoi.tv and log in with your email address and password
   • If you have forgotten your password, select "Forgot password" and reset it using the link sent to your email inbox
2. Navigate to your Account Settings or Profile menu (usually located in the top-right corner)
   • Select "Subscription" or "Billing" from the menu options
3. Locate your active subscription and select "Cancel subscription" or "Manage subscription"
   • The page will display your current plan, renewal date, and price
4. Confirm your cancellation by selecting the confirmation button
   • You may be asked why you are cancelling-this is optional feedback
5. Take a screenshot of your cancellation confirmation page immediately
   • Save this as proof of cancellation for your records
6. Check your email for a cancellation confirmation message from Hoichoi
   • This email is your official receipt of cancellation; keep it

You will retain access to Hoichoi content until the end of your current billing cycle. Your subscription will not renew on your renewal date, and no further charges will appear.

Cancel through apple app store (iPhone, iPad, or mac)

If you subscribed to Hoichoi using the app on an Apple device, you must cancel through your Apple ID account settings, not through the Hoichoi app itself.

1. On your iPhone, iPad, or Mac, open the Settings app
   • On Mac, select "System Preferences" instead
2. Tap or select your Apple ID name at the top of the Settings menu
   • You may be asked to enter your Apple ID password or use Face ID/Touch ID
3. Select "Subscriptions"
   • This displays all active subscriptions linked to your Apple ID
4. Find and tap "Hoichoi" in the list
   • The page will show your plan, renewal date, and price
5. Select "Cancel subscription" at the bottom of the page
   • Apple will ask you to confirm; select "Confirm" to proceed
6. Take a screenshot showing "Subscription cancelled" or "Your subscription has been cancelled"
   • This is your proof of cancellation with Apple

Apple will immediately stop charging your account on your next renewal date. You will receive an email confirmation from Apple; retain this for your records. You can continue to use Hoichoi until your current billing period ends.

Cancel through google play (Android devices)

If you subscribed using the Hoichoi app on an Android phone or tablet, you must cancel through Google Play, not within the Hoichoi app.

1. On your Android device, open the Google Play Store app
   • Tap your profile icon in the top-right corner
2. Select "Payments and subscriptions"
   • This opens your subscription management center
3. Tap "Subscriptions"
   • You will see a list of all active subscriptions on your Google account
4. Find "Hoichoi" in the list and tap it
   • The page shows your plan name, renewal date, and monthly or annual price
5. Select "Cancel subscription"
   • Google Play will ask you to confirm the cancellation
6. Review the cancellation summary and tap "Yes, cancel"
   • Select this to finalize your cancellation
7. Screenshot the confirmation message showing your subscription is cancelled
   • Keep this image as your proof of cancellation

Google Play will stop charging your account on your next renewal date. You will receive a confirmation email from Google; save this email. You retain full access to Hoichoi until your current billing period expires.

Cancel a direct Hoichoi subscription via email (if website access fails)

If you cannot access the Hoichoi website or your account settings, you may submit a cancellation request by email. This is also Yafee's recommended backup method if you encounter technical problems.

1. Compose an email to [email protected]
   • In the subject line, write: "Subscription Cancellation Request"
2. In the email body, include the following information:
   • Your full name as it appears on your Hoichoi account
   • Your email address registered with Hoichoi
   • Your phone number (optional but helpful)
   • The date you subscribed or the date of your last charge
   • A simple statement: "I request cancellation of my Hoichoi subscription effective immediately"
3. Do not include your password, credit card number, or other sensitive payment details in the email
   • Hoichoi should never ask for these details via email
4. Send the email and take a screenshot of your sent message for your records
   • Note the date and time you sent it
5. Monitor your inbox for a confirmation response from [email protected]
   • Hoichoi should respond within 3 to 5 business days

When you receive Hoichoi's confirmation email, save it immediately. This email serves as your official cancellation record. If you do not receive a response within 5 business days, follow up with a second email and prepare to escalate the issue.

What happens after you cancel Hoichoi

Knowing what to expect after you submit your cancellation request prevents confusion and helps you verify that the process worked correctly.

Your access during the notice period

After you cancel, you retain full access to all Hoichoi content until the end of your current billing cycle. If your renewal date is on the 15th of the month and you cancel on the 5th, you can continue watching until the 15th. On the 15th, your subscription ends and your account will display a message that your subscription is inactive. You will not be charged on that date or any date after.

Checking that your cancellation was processed

Within 24 hours of cancelling, log back into your Hoichoi account. Navigate to Account Settings and verify that your subscription status shows "Inactive," "Cancelled," or "Not subscribed." If it still shows "Active," your cancellation did not process. Contact Hoichoi immediately using the email method or try cancelling again through your payment provider.

Monitoring your payment accounts

For 2 to 3 billing cycles after cancellation, monitor your App Store, Google Play, or credit card statement to confirm that no further charges appear. If a charge appears after your cancellation confirmation date, this indicates Hoichoi failed to process your request. Screenshot the unexpected charge and contact your payment provider immediately to dispute it.

How to request a refund if you were charged after cancelling

If Hoichoi continues to charge you after you submitted a valid cancellation request, you have multiple refund options under Philippine consumer law.

Request a refund directly from Hoichoi

Contact Hoichoi support by email at [email protected] and include the following information: your account email, the dates of the unauthorized charges, screenshots of your cancellation confirmation, and screenshots of your payment statements. Request a full refund for all charges after your cancellation date. Hoichoi should respond within 5 business days with a refund timeline or explanation.

Dispute the charge with your payment provider

If Hoichoi does not refund you within 7 business days, contact your payment provider directly. If you subscribed through App Store, contact Apple Support. If you subscribed through Google Play, contact Google Support. If you used a credit or debit card directly, contact your bank. Inform them that you cancelled your subscription and were charged afterward. Provide copies of your cancellation confirmation and the disputed charges. Your payment provider can issue a chargeback or refund on your behalf.

File a complaint with the department of trade and industry

If Hoichoi refuses to refund you and your payment provider does not help, you may file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. This is your escalation option when Hoichoi violates the Consumer Act of the Philippines. The DTI has the authority to compel Hoichoi to issue a refund and may impose penalties on the company for non-compliance. Yafee recommends keeping all documentation-cancellation confirmations, email screenshots, payment statements, and your original complaint-to support your DTI filing.

Common mistakes that prevent successful cancellation

Cancellation failures are preventable if you avoid these frequent errors-and Yafee has helped thousands of consumers avoid these exact traps.

Cancelling in the wrong location

The most common error is cancelling in the wrong place. If you subscribed through Google Play, cancelling within the Hoichoi app itself will not stop your charges-you must cancel in Google Play. If you subscribed via Apple, the Hoichoi website cancellation will not work. Always verify where your money is coming from (check your payment statement or email receipt), then cancel in that exact location.

Not keeping proof of cancellation

If you cannot produce a screenshot or email confirmation of your cancellation, you cannot dispute an unexpected charge or escalate a complaint to the DTI. Take screenshots immediately after cancelling. Save every confirmation email. Store these files in a folder labeled "Hoichoi Cancellation" on your phone or computer.

Assuming cancellation worked without verifying

Do not assume your cancellation was successful just because you received a confirmation screen. Log back into your account within 24 hours and verify that your subscription status has changed to "Inactive" or "Cancelled." Check your payment accounts on your renewal date to confirm no charge appeared. Verification takes 5 minutes and prevents months of unexpected charges.

Not acting quickly on unexpected charges

If you notice an unauthorized charge, contact your payment provider within 30 days. Most payment providers have strict time limits for disputing charges-typically 60 days, but some apply earlier deadlines. The longer you wait, the weaker your legal position becomes. Contact your bank, Apple, or Google the same day you discover the error.

Comparison of cancellation methods

Each cancellation method has distinct advantages and timelines. Choose the method that matches where you subscribed and your comfort level with technology.

When to keep your Hoichoi subscription

Cancel only if you have made a definitive decision. Keep your subscription if you watch Bengali-language content regularly or you are in the middle of a series. Yafee advises that the annual plan at ₱2,650.00 delivers better value than monthly billing if you plan to watch at least 6 months of content.

Contact details and escalation address for Hoichoi

Use the following contact methods to cancel, submit complaints, or request refunds.

Direct contact channels

Email (cancellation and support): [email protected]

Website: hoichoi.tv

Formal correspondence address: Yafee recommends sending formal complaints or registered letters to Hoichoi's corporate office. If an office address is not available on their website, use the email channel and request written confirmation of receipt.

Escalation to the department of trade and industry

If Hoichoi does not respond within 7 business days or refuses to refund unauthorized charges, file a complaint with the DTI Consumer Protection Group. You may file online at www.dti.gov.ph or visit your local DTI office in person. Provide all documentation: cancellation confirmations, payment records, and email correspondence with Hoichoi.

Final steps and summary

Cancelling Hoichoi is straightforward when you use the correct method for your subscription type, keep proof of cancellation, and verify the process worked. Yafee has guided thousands of Filipino consumers through this exact process, ensuring they stop unexpected charges and recover refunds when necessary. Your cancellation will take effect on your next renewal date, and you retain full access until that date. Remember the critical rules: cancel where you subscribed, take screenshots immediately, and monitor your payment accounts for 2 to 3 billing cycles to confirm the cancellation stuck.

If Hoichoi continues to charge you after cancellation, you are protected by the Consumer Act of the Philippines. Contact your payment provider to dispute the charge, request a refund from Hoichoi, and escalate to the DTI if necessary. Yafee's team has successfully helped subscribers recover thousands of pesos in unauthorized charges by following this exact framework. Your rights are clear, your remedies are strong, and the process is designed to work in your favor when you document it properly.