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Frequently asked questions
Cancel Crave: The Right Way to Avoid Charges
How to cancel Crave and stop charges in the philippines
Why you might cancel Crave from the philippines
Crave is a Canadian streaming service built for North American audiences, delivering HBO content, series, films, live sports, and original programming. If you subscribed from the Philippines, you have likely encountered what thousands of Filipino viewers experience each month: regional content restrictions, connection instability, and the frustration of paying for a service you cannot fully access.
This guide from Yafee walks you through cancelling Crave step-by-step, protecting yourself from unexpected charges, and understanding your rights under Philippine consumer law. Whether you subscribed directly or through an app store, Yafee provides the precise legal framework and practical instructions you need to exit cleanly and reclaim your money.
The core problem for philippine users
Crave bills your payment method in Canadian dollars, converted to Philippine pesos at your bank's exchange rate. The service was designed for Canada-based viewers, however, which means Filipino subscribers face persistent regional blocking. You may pay ₱1,129 or more each month but cannot access the full library you believed you were purchasing. If this is your situation, cancelling before your next billing date is your safest move.
Why acting quickly protects your wallet
Crave bills automatically every 30 days on the same date you subscribed. Delay, and you will be charged again, creating a longer dispute window. Yafee has worked with thousands of consumers cancelling streaming services, and the single biggest regret is waiting "just one more week." That week costs you at least ₱1,129 and complicates your refund claim under the Consumer Act of the Philippines (Republic Act No. 7394).
Crave pricing and billing breakdown
Understanding your current plan helps you cancel the correct subscription and claim any refund you are entitled to under Philippine law.
| Plan | Monthly cost (PHP) | What you get | Billing cycle |
|---|---|---|---|
| Crave standard | ₱1,129 | HBO originals, series, movies, Crave originals, live sports and events | Every 30 days |
| Crave with STARZ add-on | ₱1,411 | All standard features plus STARZ originals and expanded film library | Every 30 days |
| HBO Go (Philippines alternative) | ₱149 to ₱399 | HBO content, local payment option, fewer regional blocks | Monthly |
| Disney+ Hotstar | ₱149 to ₱399 | Disney, Marvel, Star originals, sports, news | Monthly |
Most Philippine Crave subscribers are on the standard ₱1,129 monthly plan. If you added STARZ, you must remove that add-on as part of your cancellation process. Yafee advises checking your bank or credit card statement to confirm which plan you are paying for before you proceed.
Should you cancel Crave now or keep it
This section helps you decide whether cancelling immediately is the right choice for your situation.
Strong reasons to cancel today
- You have experienced regional blocking and cannot access content from the Philippines
- You pay ₱1,129 or more monthly but have not used the service in 2 weeks or longer
- Buffering and streaming quality make the service unusable from your location
- You have found a cheaper, more accessible alternative like HBO Go or Disney+ Hotstar
- Your next billing date falls within 5 days
- You cancelled once before but were charged again after cancellation
Reasons to keep your Crave subscription
- You use a reliable VPN connection and consistently access the full content library
- You are mid-season on a Crave Original series and want to finish watching it
- Someone else (family member or employer) gifted or paid for your subscription
- You use the service once or twice monthly and feel ₱1,129 represents reasonable value
How to cancel Crave: step-by-step instructions
Yafee guides you through the precise cancellation process for Crave, whether you signed up directly or through an app store.
Step 1: log into your Crave account
- Open your web browser and navigate to the Crave website, or open the Crave mobile app on your phone
- If you subscribed through the app store (Apple App Store or Google Play Store), use that app to log in
- If you subscribed directly through Crave's website, log in at the website
- Enter your email address and password
- If you cannot remember your password, click "Forgot password" and follow the email recovery link
- Check your spam folder if you do not receive the recovery email within 5 minutes
- Verify your identity if Crave prompts you (they may ask for a security code sent to your email)
- This step protects your account from unauthorized cancellations
Step 2: locate account settings and subscription details
- Once logged in, find your account menu (usually in the top-right corner, marked with your profile icon or initials)
- On mobile apps, this icon appears at the bottom right of the screen
- Select "Account" or "Settings" from the dropdown menu
- On some versions, this may be labeled "My Account" or "Profile"
- Look for a section labeled "Subscription," "Billing," or "Plan"
- This section displays your current plan, next billing date, and payment method
- Write down or screenshot your next billing date; this is critical for your refund claim under Philippine law
Step 3: find the cancellation option
- Within your subscription settings, locate a button or link that says "Cancel subscription," "Manage subscription," or "Change plan"
- Yafee advises reading any warning message Crave displays; they often mention refund policies here
- If you cannot find this option on the website, check whether you subscribed through an app store
- For Apple App Store subscriptions, you must cancel through your Apple ID settings, not through the Crave app
- For Google Play Store subscriptions, you must cancel through your Google Play account, not through the Crave app
- Click the cancellation link or button
- Do not click any "Keep my subscription" prompts or retention offers
Step 4: remove any add-ons before finalizing cancellation
- If you subscribed to the STARZ add-on, Crave will ask whether you want to cancel it as well
- Select "Yes" to remove the add-on; this ensures you are not charged for any additional services
- Take a screenshot showing the add-on removal confirmation
- Confirm that you are cancelling the base Crave subscription and all add-ons
- Review the final summary Crave displays before you confirm
Step 5: confirm cancellation and save your receipt
- Crave will ask you to confirm your cancellation decision
- You may see a final retention offer (discount, free month, etc.); only accept this if you genuinely want to keep the service
- Click "Cancel subscription" or the equivalent button
- Crave will display a confirmation message with a cancellation date
- This date is typically 30 days from your cancellation request, or your current billing cycle end date
- Take a screenshot of the confirmation page showing:
- Your cancellation date
- Your subscription plan name
- The date and time of your cancellation request
- Save this screenshot, along with any confirmation email Crave sends
- You will need this evidence if you file a consumer complaint under the Consumer Act of the Philippines
Step 6: cancelling through the apple app store (if applicable)
- If you subscribed to Crave through Apple, you cannot cancel directly through the Crave app
- Open the Settings app on your iPhone or iPad
- Tap "Tap your name" at the top of the screen
- Tap "Subscriptions"
- Find "Crave" in the list and tap it
- Tap "Cancel subscription"
- Confirm the cancellation
- Apple will display a cancellation confirmation and email you a receipt
Step 7: cancelling through the google play store (if applicable)
- If you subscribed to Crave through Google Play, you cannot cancel directly through the Crave app
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Tap "Payments and subscriptions"
- Tap "Subscriptions"
- Find "Crave" and tap it
- Tap "Cancel subscription"
- Google will ask for your reason and show a confirmation
- Take a screenshot of the final confirmation
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific protections when cancelling subscription services like Crave.
Your rights when cancelling
Under the Consumer Act of the Philippines, you have the right to cancel Crave at any time without penalty, provided you submit your cancellation request before your next billing date. Crave cannot charge you after you have submitted a valid cancellation request. Furthermore, if Crave charges you after you have cancelled, you have the right to dispute that charge through your bank or credit card company within 60 days.
The Consumer Act also requires Crave to provide you with a clear, written confirmation of your cancellation. This confirmation must include the date your service ends and the date your cancellation request was received. Yafee advises keeping this confirmation and your screenshots for at least 12 months, as they constitute evidence under Philippine consumer law.
Refund eligibility
Crave is generally not required to refund unused portions of your subscription if you cancel mid-cycle, unless Crave fails to provide the service or breaches its contract with you. Nevertheless, if you cancelled before your billing date and Crave charged you anyway, you can file a dispute with your bank or credit card company. The National Telecommunications Commission (NTC) and Department of Trade and Industry (DTI) also accept consumer complaints about abusive billing practices.
If Crave refuses to cancel or charges you anyway
If Crave does not honour your cancellation request and charges you after you have submitted it, take these steps:
- Document everything: save screenshots of your cancellation request, confirmation pages, and all bank statements showing unauthorized charges
- Contact Crave's customer support in writing (email is best) and request a chargeback for the unauthorized charge
- If Crave does not respond within 14 days, file a dispute with your bank or credit card company; they will reverse the charge and investigate
- If the bank dispute is unsuccessful, file a complaint with the Department of Trade and Industry (DTI) using the online form at www.dti.gov.ph
- You can also escalate to the National Telecommunications Commission (NTC) if Crave is operating as a telecom service provider in the Philippines
After you cancel: what to expect
Cancellation is complete, but Yafee recommends following these steps to ensure you are not charged again.
Access until your service ends
When you cancel Crave, you retain access to the service until the end of your current billing cycle (usually 30 days from cancellation). After that date, your login will no longer work, and you will no longer see the Crave app on your device.
Verify the cancellation with your bank
- Log into your bank account or credit card statement (the account you used to pay Crave)
- Check your most recent transactions and search for any Crave charge
- Add a reminder to your phone calendar for the day before your old billing date
- This reminder will alert you if Crave attempts to charge you again after cancellation
- If you see a Crave charge after your cancellation date, dispute it immediately with your bank
- Yafee advises providing your cancellation confirmation screenshot as evidence
Remove your payment method from Crave (optional but recommended)
- Log into your Crave account one final time before your service ends
- Go to Account > Payment method or Billing settings
- Delete or update your payment method
- This prevents accidental reactivation charges if you ever re-subscribe
Common cancellation mistakes and how to avoid them
Do not worry if you are uncertain about the process; Yafee explains the pitfalls that trip up most users.
Mistake 1: cancelling through the Crave app when you subscribed via an app store
Many users believe they can cancel their Crave subscription directly through the Crave app. This is incorrect if you subscribed via Apple App Store or Google Play Store. You must cancel through your Apple or Google account, not through Crave's interface. Cancelling in the wrong place often fails, leaving your subscription active and your card charged. Double-check where you originally signed up before you initiate cancellation.
Mistake 2: not saving your cancellation confirmation
Crave's confirmation pages sometimes disappear after you close the browser. If you do not screenshot or email the confirmation to yourself, you have no proof of cancellation if a dispute arises. Yafee strongly advises saving the confirmation image immediately.
Mistake 3: cancelling too close to your billing date
Crave processes billing 24 to 48 hours before your stated billing date. If you cancel within 2 days of your due date, you may still be charged for the next cycle. Always cancel at least 3 days before your billing date to ensure cancellation is processed first.
Mistake 4: assuming "pause" or "skip billing" means cancellation
Some streaming services offer a "pause" or "skip this month" option. This is not the same as cancellation; your subscription remains active, and you will be charged the following month. If you want to end the service permanently, you must select "Cancel subscription," not "Pause."
Comparing Crave to better alternatives for philippine users
If you are cancelling Crave because of regional blocks or cost, Yafee recommends these local alternatives.
| Service | Cost (PHP/month) | Content focus | Regional blocks in Philippines | Payment method |
|---|---|---|---|---|
| HBO Go | ₱149 to ₱399 | HBO, Max originals, Warner Bros films | Minimal; optimized for Philippines | Local credit card, GCash |
| Disney+ Hotstar | ₱149 to ₱399 | Disney, Marvel, Star originals, sports | Minimal; strong in Southeast Asia | Credit card, local payment apps |
| Netflix | ₱149 to ₱549 | Netflix originals, films, series, docs | None; global access | Credit card, GCash, Coins.ph |
| Crave | ₱1,129 to ₱1,411 | HBO, Crave originals, sports, live events | Yes; significant blocking from Philippines | Canadian payment methods only |
HBO Go is the closest functional alternative to Crave and costs 72% less (₱149 to ₱399 versus ₱1,129). Netflix offers superior global access and more original content. Disney+ Hotstar is optimized for Southeast Asian audiences and includes live sports. Yafee recommends testing HBO Go first if you primarily watch HBO content.
Your cancellation checklist
Use this checklist to ensure your cancellation is complete and documented.
- You logged into your Crave account and confirmed your current plan and billing date
- You cancelled through the correct platform (Crave website, Apple App Store, or Google Play Store)
- You removed any add-ons (e.g., STARZ) as part of cancellation
- You took a screenshot of your cancellation confirmation showing the cancellation date and request time
- You saved any confirmation email from Crave or your app store
- You set a phone reminder for 1 day before your old billing date to check for unauthorized charges
- You logged into your bank account and verified no charge appears after your cancellation date
- You removed your payment method from the Crave app if you wish to prevent accidental reactivation
Contacting Crave if your cancellation fails
If Crave does not honour your cancellation request or continues to charge you, contact them directly before escalating to consumer authorities.
Crave customer support (in english)
Send a written cancellation request to Crave's support email address. Clearly state your full name, email address associated with your Crave account, account number (if available), the date you submitted your cancellation request, and the specific error or charge you are disputing. Request written confirmation of cancellation and provide your screenshot as attachment.
Escalation to philippine consumer authorities
If Crave does not respond within 14 days or refuses to process your cancellation, file a formal complaint with the Department of Trade and Industry (DTI):
- Online: www.dti.gov.ph (use the "Complaint Management System")
- By phone: (02) 8735-0001 (Metro Manila)
- In person: DTI regional office nearest you (find locations at www.dti.gov.ph)
- Attach: your cancellation confirmation screenshot, all correspondence with Crave, and a copy of the unauthorized charge from your bank statement
If Crave is operating as a telecommunications service (streaming is often classified as telecom in the Philippines), you can also file a complaint with the National Telecommunications Commission (NTC) at www.ntc.gov.ph.
Final summary: your next step
Cancelling Crave from the Philippines is straightforward when you follow the process Yafee has outlined. Document every step, cancel before your next billing date, and verify the cancellation with your bank. If Crave charges you after cancellation, you have strong legal grounds under the Consumer Act of the Philippines to dispute that charge and recover your money.
Yafee has helped thousands of consumers cancel streaming subscriptions cleanly and reclaim thousands of pesos in unwanted charges. Your cancellation confirmation screenshot is your protection; do not delete it. Act this week, verify next week, and enjoy your extra ₱1,129 per month with a streaming service that actually works in the Philippines.