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Frequently asked questions
Cancel Viddyoze: The Right Way
How to cancel Viddyoze and avoid surprise charges in the philippines
What Viddyoze is and why you might want to cancel
Viddyoze is a cloud-based video creation platform designed to help you produce professional 3D animations, intros, outros, and motion graphics using pre-made templates. The service is operated by Viddyoze Limited, a company registered in England and Wales (company number 09776043), and it has attracted thousands of Filipino content creators and digital marketers who want quality videos without mastering complex editing software.
The critical detail many Philippines-based trial users miss: Viddyoze offers a 7-day free trial that automatically converts into a paid subscription at USD $47.00 (approximately PHP ₱2,656) per month unless you cancel before the trial ends. The 30-day money-back guarantee applies only to users who purchase a plan directly-not to trial users. This distinction catches thousands of trial subscribers off guard when their first charge appears on their credit card statement.
Common reasons you might decide to cancel Viddyoze
You might cancel because the monthly cost feels excessive for occasional use, the template library does not match your specific brand aesthetic, or you prefer a traditional timeline editor over template-based creation. Some users discover that customer support is limited to email and help desk resources, not live chat or phone support. Others cancel after committing to an annual plan at USD $2,497.00 (approximately PHP ₱141,080) and realizing early that the platform does not fit their workflow. Yafee has tracked feedback from Filipino users who cancelled Viddyoze because they found better value elsewhere, or because infrequent usage made the recurring charge unjustifiable.
Viddyoze pricing structure across all plans
| Plan | Monthly cost (USD) | Monthly cost (PHP) | Annual cost (USD) | What you get |
|---|---|---|---|---|
| Standard | $47.00 | ₱2,656 | $470.00 | Recommended for trials - Unlimited video creation, 5,000+ templates, AI assistant |
| White Label Plus | $297.00 | ₱16,780 | $2,497.00 | Custom domain, full rebranding, personalized login, agency use |
| Enterprise | Custom quote | Custom quote | Custom quote | Dedicated account manager, API access, custom integrations |
Note: Viddyoze charges in US dollars, and your bank or credit card provider will apply the current exchange rate, which may differ from the approximate PHP ₱56.50 per USD used in the table above. Check your card statement for the exact PHP amount debited to your account.
Your consumer rights when cancelling Viddyoze
The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a consumer, even when you purchase services from a foreign company like Viddyoze Limited.
What republic act no. 7394 means for your cancellation
Under the Consumer Act, you have the right to accurate product information, fair billing practices, and a remedy if the company fails to deliver what it promised. If Viddyoze continues to charge you after you submit a valid cancellation request, you may file a complaint with the Department of Trade and Industry (DTI) in your region. The DTI enforces unfair trade practices and can pressure the company to refund unauthorized charges.
The Act also protects you from automatic renewal traps. If Viddyoze converted your trial into a paid subscription without your explicit, prior written consent, that practice may violate RA 7394, Section 10, which prohibits deceptive and unfair methods, acts, and practices in trade. Yafee recommends taking screenshots of your trial signup page to prove what you agreed to-this evidence becomes crucial if you escalate your complaint to the DTI.
Your legal position if Viddyoze continues billing after cancellation
Legal basis: Under RA 7394, Section 10, you have the right to cease receiving goods or services, and the company must honour a valid cancellation request within a reasonable timeframe. If charges continue, you have the right to dispute the transaction with your credit card issuer or bank and request a chargeback under your issuer's dispute procedures.
Your remedies: You may demand a full refund of all charges incurred after your cancellation date. If the company refuses, escalate to the DTI Consumer Complaint Desk in your province or the National Consumer Affairs Office. The DTI will investigate for free and can issue a formal ruling requiring the company to refund you and cease billing practices.
How to cancel your Viddyoze subscription
Viddyoze operates multiple cancellation pathways depending on your account type and how you signed up.
Step one: log in to your Viddyoze account
Open your web browser and navigate to the Viddyoze login page. Enter your email address and password. If you have forgotten your password, click "Forgot Password" and follow the email recovery process. Wait for the password reset link to arrive in your inbox-it typically appears within 5 minutes.
Step two: access your account settings or billing dashboard
After you log in, look for a menu icon (often three horizontal lines) or click your profile name in the top right corner. Select "Settings" or "Account" from the dropdown menu. Navigate to the "Billing" or "Subscription" section. This section displays your current plan, next billing date, and payment method.
Step three: locate the cancellation or downgrade option
In the Billing section, you will see a button or link labeled "Cancel Subscription", "Downgrade Plan", or "Manage Subscription". Click this option. Viddyoze may present you with a survey asking why you are cancelling-answering is optional, but your feedback helps the company improve. If downgrade is available and you wish to keep limited access, select that option instead of full cancellation.
Step four: confirm your cancellation request
Viddyoze will ask you to confirm the cancellation. Read the confirmation message carefully. It will state your cancellation effective date (usually immediately or at the end of your current billing cycle) and inform you whether you are eligible for a refund. Click "Confirm Cancellation" or "Yes, cancel my subscription".
Step five: verify cancellation and save your confirmation email
After you confirm, Viddyoze will display a confirmation message on screen and send you a confirmation email to the address on file. This email serves as your proof of cancellation. Open your email inbox (including spam or promotions folders) and locate the confirmation from Viddyoze. Save this email or take a screenshot-you will need it if billing continues or if you need to dispute a charge with your bank.
Step six: monitor your next billing cycle
Check your credit card or bank statement for the next billing cycle date (usually 30 days after cancellation). If you see another charge from Viddyoze after the cancellation effective date, immediately contact your bank or credit card provider and initiate a dispute. Provide them with your cancellation confirmation email as evidence.
Refund eligibility and money-back guarantee
Viddyoze offers a 30-day money-back guarantee, but it applies only to paid plan purchases-not to trial conversions or existing subscriptions.
Who qualifies for a refund
You qualify for a refund if you purchased a Standard, White Label Plus, or Enterprise plan directly (without using a free trial) and cancelled within 30 days of your purchase date. You do not qualify for a refund if you signed up for the 7-day free trial and it converted to a paid subscription unless you cancelled within 30 days of your first charge and can prove that Viddyoze did not obtain explicit consent for the conversion.
How to request a refund
If you believe you qualify for a refund, contact Viddyoze support directly via email and state your request clearly. Include your account email, the charge date, the amount, and the reason for your refund request. Yafee advises attaching a copy of your original signup page screenshot and your cancellation confirmation. Viddyoze typically responds within 5 to 7 business days. If they deny your refund and you dispute the charge, escalate to your bank or card issuer, who will investigate independently.
What happens after you cancel Viddyoze
After cancellation, your account and project access will change based on when your subscription ends.
Access after cancellation
If you cancel mid-cycle, you retain access to Viddyoze until the end of your current billing period (usually 30 days from cancellation). After that date, your account is suspended. You cannot create new videos, edit existing projects, or export files. However, Viddyoze will not delete your projects immediately-you may be able to log in and view them for a limited time, but you cannot download or modify them without reactivating your subscription.
Reactivation and re-subscription
If you decide to resubscribe later, you can log in with your original email and password and select a new plan. Viddyoze may offer you a discount or trial as a returning user. Your old projects may still be accessible, but data retention depends on how long your account has been inactive. Yafee recommends downloading and exporting any critical projects before your access expires if you think you might cancel.
Common mistakes when cancelling Viddyoze
Cancelling can feel stressful, but knowing what to avoid will protect you from costly delays and unnecessary charges.
Mistake one: assuming your trial ends automatically
Many users believe that the 7-day free trial ends on its own and no cancellation is required. This is incorrect. Your trial will convert to a paid subscription unless you explicitly cancel before day 7 ends. Do not assume the company will remind you or pause billing. Set a calendar alarm for day 5 or 6 of your trial so you have time to cancel before the charge posts.
Mistake two: cancelling via email without written confirmation
Sending a cancellation email to support is weaker evidence than cancelling through your account dashboard. Email can be missed, deleted, or misinterpreted. Always cancel through the Viddyoze account dashboard if available. If you must email, use formal language-for example, "I request cancellation of my Viddyoze subscription effective immediately" and ask for a written confirmation reply. Keep all correspondence.
Mistake three: not checking your statement after cancellation
Some users cancel but then forget to verify that charges have stopped. Billing delays or system errors can cause charges to continue. Review your bank or credit card statement for the next two billing cycles after cancellation. If you see a charge, contact your issuer immediately to dispute it.
Mistake four: losing your cancellation confirmation email
Your confirmation email is your proof. If a dispute arises, your bank or the DTI will ask for this document. Store it in a folder on your computer, take a screenshot, or forward it to yourself at a secondary email address. Do not delete it until you are certain no further charges will occur.
Comparison: when to cancel versus downgrade
You have two options when leaving Viddyoze: full cancellation or plan downgrade.
| Action | Cost | Access | Best for |
|---|---|---|---|
| Full cancellation | $0 | None after billing cycle ends | You do not use Viddyoze and want to stop all charges |
| Downgrade to Standard | $47/month USD | Limited templates and features | You use Viddyoze occasionally and want to reduce cost |
| Pause subscription | $0 (if available) | Access frozen temporarily | You may return within 3 to 6 months |
If Viddyoze offers a pause option during cancellation, use it instead of full cancellation if you think you might return. This preserves your projects and history without monthly charges.
Escalation: what to do if Viddyoze refuses to cancel
If your cancellation request is ignored or denied, Yafee recommends a structured escalation approach.
Step one: document all communication
Save every email, screenshot, and support ticket related to your cancellation request. Record the dates and times you submitted each request. If Viddyoze support responds verbally via chat, take a screenshot of the conversation or ask them to confirm the cancellation in writing.
Step two: send a formal cancellation demand via email
Email Viddyoze support with the subject line: "Formal Cancellation Request and Demand for Refund." State your account email, subscription plan, the date you originally requested cancellation, and the dates of any unauthorized charges after that request. Request a written acknowledgement within 7 days and a full refund within 14 days. Keep a copy of this email for your records.
Step three: initiate a chargeback with your bank
Contact your credit card issuer or bank and file a dispute for the unauthorized charge. Provide them with your cancellation confirmation email, screenshots of your cancellation request, and any evidence that Viddyoze continued billing after you cancelled. Most card issuers will investigate within 30 to 60 days and may issue a temporary credit while the dispute is pending.
Step four: file a complaint with the department of trade and industry
If Viddyoze does not refund you and your bank dispute fails, file a formal complaint with the DTI Consumer Complaint Desk in your province. You can visit the DTI office in person, call their hotline, or file online via their website. Provide all documentation: your cancellation confirmation, proof of charges, email correspondence, and bank statements. The DTI will investigate for free and can order the company to refund you and cease unfair billing practices. This is your strongest consumer protection tool under RA 7394.
Summary checklist before you cancel
Use this checklist to ensure your cancellation is handled correctly and documented.
| Action | Completed |
|---|---|
| Log in to your Viddyoze account and navigate to Billing | ☐ |
| Click "Cancel Subscription" and confirm the cancellation | ☐ |
| Save and screenshot your cancellation confirmation email | ☐ |
| Note the effective cancellation date and next billing date | ☐ |
| Check your bank statement 30 days after cancellation for unwanted charges | ☐ |
| If charges continue, dispute them with your bank immediately | ☐ |
Contact information and cancellation address for Viddyoze
If you need to escalate your cancellation or file a formal complaint, use the contact details below.
Company details
Company name: Viddyoze Limited
Registered office: The company is registered in England and Wales (company number 09776043). For contact purposes, you may attempt to reach Viddyoze through your account dashboard support portal or the email address on your billing statement.
Escalation: If Viddyoze does not respond to your cancellation or refund request within 14 days, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaint Desk in your region. The DTI will contact Viddyoze on your behalf and enforce RA 7394 consumer protections.
Your next steps
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following a clear, documented process. Your first action is to log in to your Viddyoze account today and cancel through the dashboard, then save your confirmation email. If you encounter resistance or continued billing, escalate to your bank and the DTI without delay. You have strong consumer rights under Philippine law, and Yafee remains committed to empowering you with the legal knowledge and practical steps you need to cancel Viddyoze with confidence and protect your financial interests. Visit Yafee.com to explore cancellation guides for other services and learn more about your consumer rights in the Philippines.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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