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Frequently asked questions
Cancel Viddyoze: The Right Way to Protect Your Rights
How to cancel Viddyoze and protect your refund rights in canada
What Viddyoze is and why you might want to cancel
Viddyoze is a cloud-based video creation platform that lets you build marketing and branded videos using pre-made templates, animation effects, and drag-and-drop tools. The service offers monthly and annual subscription plans, one-time lifetime deals, and premium white-label options for agencies and content creators. If you've signed up and decided the platform doesn't align with your workflow, creative needs, or budget, you have legal rights to cancel. At Yafee, we specialise in helping consumers understand those rights and execute cancellations correctly the first time.
Understanding your Viddyoze subscription options
Viddyoze offers several pricing tiers designed for different user types. Most users begin with the Standard subscription, which grants unlimited video creation, access to over 5,000 templates, an AI assistant called ViddyBot, and full commercial rights to your videos. You may have also purchased through the Apple App Store, Google Play Store, or selected a lifetime deal. Each purchase channel operates under different cancellation rules, refund policies, and timelines. Knowing which channel applies to your account is the essential first step toward a smooth cancellation process.
When cancellation makes sense
You might be ready to cancel Viddyoze if the platform's interface doesn't match your creative style, if you've discovered a competitor you prefer, if you're not using the features you're paying for, or if the monthly cost no longer fits your budget. Whatever your reason, you're entitled to cancel without penalty, especially if you're within your legal cooling-off period. Yafee exists to ensure you understand your rights and execute your cancellation without costly mistakes or unnecessary delays.
Your consumer protection rights in canada
Canada's consumer protection laws, including the federal Consumer Protection Act and provincial equivalents, grant you specific rights when you cancel a subscription service.
The cooling-off period and your statutory rights
Under Canadian consumer law, you have a 14-day statutory cooling-off period (also called a "change of mind" period) from the date you subscribe. During this window, you can cancel and request a full refund without providing a reason. Viddyoze's terms state they offer an enhanced 30-day "change of mind" period for new customers, which exceeds the legal minimum. This means if you've been subscribed for fewer than 30 days, you should be eligible for a full refund upon cancellation. Your legal position is protected by statute here; the company cannot refuse this without breaching consumer law.
Refunds after the cooling-off period
After 30 days, refunds are not automatic under consumer law. However, you may still have valid grounds to request one if Viddyoze has breached its service terms, failed to deliver promised features, or misrepresented the service. Keep detailed records of any service failures, undelivered features, or technical issues you've experienced. If Viddyoze refuses to refund you and you believe you have a valid claim, you can escalate your complaint to your provincial consumer protection authority or file a report with the Canadian Anti-Fraud Centre (CAFC). Yafee advises always documenting these issues before cancelling; they strengthen your position in any dispute.
Pricing breakdown and what you're paying for
Understanding Viddyoze's cost structure helps you make an informed cancellation decision and verify you're being charged correctly on your credit card or payment method.
Current Viddyoze pricing in canadian dollars
| Plan | Price (CAD) | Billing period | Key features |
|---|---|---|---|
| Standard subscription | $63.45/month | Monthly | Unlimited videos, 5,000+ templates, ViddyBot AI, commercial rights, 7-day free trial |
| Individual tier | $130.95/month | Monthly | 160+ templates, 30 renders per month, limited features |
| Commercial tier | $171.45/month | Monthly | 260+ templates, unlimited renders, video editing tools, commercial rights |
| Lifetime deal | $90.45 one-time | One-time purchase | Lifetime access, no recurring charges, limited template library |
| Annual plan | $634.50/year | Annual | Same as Standard, billed once per year, saves approximately 17% versus monthly |
If you subscribed via Apple App Store or Google Play, your billing may differ slightly due to platform markup. Your refund eligibility depends on which payment method you used and how long you've been subscribed.
How to cancel Viddyoze on each platform
Cancellation steps vary depending on whether you subscribed directly through Viddyoze's website, via Apple App Store, Google Play, or through a third-party reseller.
Cancel a direct Viddyoze subscription
- Log in to your Viddyoze account at viddyoze.com using your registered email and password.
- Navigate to your account settings or billing dashboard (usually found in the top-right menu under "Account" or "Profile").
- Locate the "Subscription" or "Billing" section within settings.
- Select "Cancel subscription" or "Manage subscription" and choose the cancellation option.
- Confirm your cancellation and note the effective date (usually immediate or at the end of your billing cycle).
- Save a screenshot or confirmation number for your records.
- Check your email for a cancellation confirmation from Viddyoze within 24 hours.
Cancel a subscription purchased via apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap your profile icon in the bottom-right corner (or top-right on Mac).
- Select "Subscriptions."
- Find Viddyoze in the list and tap it.
- Tap "Cancel Subscription" and follow the prompts to confirm.
- Apple will display a cancellation confirmation on your screen and send a receipt to your registered Apple ID email.
Cancel a subscription purchased via google play
- Open Google Play Store on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions" and find Viddyoze.
- Select "Cancel subscription" and confirm your cancellation.
- Google will email a confirmation to your associated Google account email address.
Cancel a lifetime deal purchase
If you purchased a one-time lifetime deal, you do not have an active recurring subscription to cancel. However, if you believe you were charged for a subscription after a lifetime deal purchase, or if you no longer wish to use your account, contact Viddyoze's support team directly. Provide your order confirmation and account details. Yafee recommends sending this request via email and keeping a copy for your records.
Your legal position and refund eligibility
Your right to cancel and your eligibility for a refund are governed by Canadian consumer protection legislation.
Refunds within the 30-day change of mind period
If you cancel within 30 days of your initial subscription purchase, Viddyoze must refund your full payment under their stated policy. This aligns with consumer protection standards across Canada. The company cannot charge a cancellation fee or retain funds during this window. Yafee advises initiating your cancellation request immediately if you're within this period; do not wait. Request the refund via your account dashboard if possible, but also email support to create a written record.
Refunds after 30 days
After 30 days, Viddyoze is not legally obligated to refund your subscription fee. However, if the service has failed to deliver promised features, experienced significant downtime, or breached its terms, you may have grounds for a partial refund or chargeback. Document all issues: take screenshots of errors, record dates and times of outages, and save any support correspondence. If Viddyoze refuses to respond or resolve your concern, you can file a dispute with your credit card issuer (chargeback) or escalate to your provincial consumer authority.
How to request a refund from Viddyoze
- Submit a cancellation request through your account settings (steps outlined above).
- If cancelling within 30 days, include the phrase "I am requesting a refund within the 30-day change of mind period" in any communication.
- Email Viddyoze support directly at their support email address (found on their website or in your account) with your order number, account email, and reason for cancellation.
- In your email, clearly state you are entitled to a refund under consumer protection law and your subscription date.
- Keep a copy of this email and await their response within 5 to 10 business days.
- If they refuse or do not respond, proceed to the escalation steps outlined below.
What happens after you cancel
Once you've cancelled your subscription, you'll lose access to Viddyoze's platform and templates on your cancellation date or at the end of your billing cycle.
Your access after cancellation
Most SaaS platforms, including Viddyoze, terminate your account access immediately upon cancellation or at the end of your paid billing period, whichever comes first. If you cancelled mid-cycle, check your confirmation email to see whether you retain access until your next billing date. Download or export any videos, projects, or files you wish to keep before your account closes. Yafee recommends doing this before you submit your final cancellation request to avoid losing work.
Confirming your refund
After cancelling, monitor your bank account or credit card statement for a refund transaction. Refunds typically appear within 3 to 7 business days, though some banks process slower. If you do not see a refund within 10 business days and you cancelled within the 30-day period, contact Viddyoze support again and request proof of cancellation. If the company does not refund you and you remain unresolved, contact your credit card issuer to file a chargeback.
Automatic renewal charges
Verify that Viddyoze does not charge you again on your next billing date. Check your bank or credit card statement for any recurring charges. If you see a charge after cancellation, this is a billing error. Contact Viddyoze immediately and request a refund of the unauthorized charge. If they do not comply within 10 business days, file a chargeback with your bank and report the charge to your provincial consumer authority.
Common mistakes to avoid when cancelling
You're not alone if cancelling a subscription feels confusing; most consumers make at least one procedural error. Knowing what to avoid protects your refund and saves you time.
Not cancelling within the cooling-off period
Your 30-day window starts on your subscription date, not today. If you've already been subscribed for 28 days and are still unsure whether to cancel, do so now. Once that window closes, you lose automatic refund rights. Mark your subscription date on a calendar and set a phone reminder if needed.
Cancelling only through email without using the account dashboard
Always use your Viddyoze account dashboard to cancel first. This creates an immediate, timestamped record in the system. Emailing support alone may result in delays or disputes over the cancellation date. Use both channels: cancel in your account, then email support to confirm and request your refund.
Failing to request your refund explicitly
Cancelling your subscription does not automatically trigger a refund; you must request it separately. In your cancellation email to support, state clearly: "I am cancelling my subscription on [date] and am requesting a full refund to my original payment method." Without this explicit request, Viddyoze may process a cancellation without refunding your money.
Not saving confirmation emails and screenshots
Every communication with Viddyoze-cancellation confirmation, refund request, support response-should be saved. Screenshot your account settings showing the cancellation and save the confirmation email. These documents are essential if you later need to dispute the charge with your bank or file a complaint with a consumer authority.
Assuming the problem is solved after one email
If Viddyoze does not respond to your refund request within 7 business days, send a follow-up email. Include your original request, the date you sent it, and ask for a timeline for resolution. Document each attempt. This creates a paper trail that strengthens your position if you escalate to your credit card issuer or a regulatory body.
Escalation: what to do if Viddyoze refuses to cancel or refund
If Viddyoze does not respond, refuses to cancel, or denies your refund request without valid reason, you have legal remedies.
File a dispute with your credit card issuer
- Contact your bank or credit card company's customer service by phone or online portal.
- Request to file a "chargeback" for your Viddyoze charge (or charges if multiple months were billed).
- Provide your confirmation number, the transaction date, and the amount charged.
- Explain that you cancelled and requested a refund but the company did not comply.
- Attach copies of your cancellation request emails and Viddyoze's responses (or lack thereof).
- Your bank will typically investigate and issue a provisional refund within 10 business days; the formal resolution takes 30 to 90 days.
Report to your provincial consumer protection authority
Each Canadian province and territory has a consumer protection authority that investigates complaints against businesses. For example, Ontario has the Ministry of Government and Consumer Services, British Columbia has the Office of the Superintendent of Real Estate, and Alberta has Service Alberta. File a formal complaint detailing your attempts to cancel, the dates of your communications, and Viddyoze's refusal. Include screenshots and email copies. The authority will contact Viddyoze on your behalf and may levy penalties if the company is found to have violated consumer law.
Contact the canadian Anti-Fraud centre (CAFC)
If you believe Viddyoze has engaged in fraudulent billing or deceptive practices, report the incident to the Canadian Anti-Fraud Centre. You can file a complaint online at antifraudcentre.ca. Provide your account details, transaction history, and a summary of your attempts to resolve the issue. The CAFC does not directly recover funds but tracks complaints and shares data with law enforcement and consumer agencies.
How yafee helps with subscription cancellations
Cancelling subscriptions involves navigating multiple platforms, understanding your legal rights, and managing refund timelines. Yafee has helped thousands of consumers cancel Viddyoze and other SaaS services by providing clear, legally grounded guidance and step-by-step instructions. Our team of contract law specialists ensures you know exactly what you're entitled to under Canadian consumer protection law and how to enforce those rights if the company refuses to cooperate. Yafee simplifies the process so you keep your money and your peace of mind.
Key takeaways and action checklist
Summarise your cancellation plan using this checklist.
| Step | Action | Timeline |
|---|---|---|
| 1 | Verify your subscription date | Today |
| 2 | Download or export any files you need | Before cancellation |
| 3 | Cancel through your account dashboard | Within 30 days if seeking refund |
| 4 | Email support requesting refund explicitly | Same day as step 3 |
| 5 | Save all confirmation emails and screenshots | Ongoing |
| 6 | Monitor your bank statement for refund | Within 10 business days |
If Viddyoze does not refund you within 10 business days and you cancelled within 30 days of subscription, file a chargeback with your bank immediately. Yafee recommends acting decisively; consumer protection windows are finite, and delays weaken your position.
Where to send your formal cancellation notice
If you wish to send a formal written cancellation notice by registered mail, address it to Viddyoze's registered office. Consult their website's "Contact" or "Legal" page for the current mailing address. Include your account email, order number, subscription date, and the date of your cancellation request. Request proof of receipt and keep your tracking number. This approach creates a legally binding paper trail and is especially useful if you plan to escalate to a regulatory authority.
Cancelling Viddyoze does not have to be complicated. By understanding your consumer rights under Canadian law, following the platform-specific steps above, and documenting your communications, you take control of the process. Yafee is here to guide you through every stage, from decision to refund. If you encounter resistance or confusion, refer back to this guide or consult Yafee's contract law specialists for personalised advice on your specific situation.