How to cancel Selleramp and stop automatic charges on your account

What Selleramp is and why cancellation matters

Selleramp is a subscription-based software platform built for Amazon sellers who require fast product research, profitability analysis, and real-time sales tracking tools. The service operates under Seller Amp Limited, a company registered in Halifax, West Yorkshire, United Kingdom, and serves thousands of online arbitrage and Amazon FBA sellers across the Philippines and beyond.

When you sign up for Selleramp, you typically begin with a 14-day free trial. This is where cancellation becomes critical: that trial converts automatically into a paid subscription unless you cancel before the trial period ends. Your subscription then renews every billing cycle according to the terms you accepted during registration, and charges continue rolling in until you actively terminate the service.

Many users in the Philippines report frustration with unexpected renewal charges, unclear cancellation procedures, and slow support responses. Yafee has documented cases where consumers discovered duplicate charges weeks after believing they had already cancelled. This guide walks you through each cancellation step and shows you how to protect yourself from unwanted charges and enforce your legal rights under Philippine law.

What you are paying for with Selleramp

Selleramp charges users based on monthly lookup limits, device installation allowances, and Chrome extension access. Basic plans typically provide 1,000 lookups per month, while premium tiers unlock unlimited lookups-a material difference if you scan dozens of product listings daily. The core value users pay for is analysis speed, sourcing workflow efficiency, and extension support.

For users in the Philippines, Selleramp publishes pricing in US dollars (USD). Your final charge on your card or e-wallet appears in Philippine pesos (PHP), and the amount fluctuates slightly depending on current exchange rates and your bank's processing fees. No verified local PHP billing option exists, and no Philippine phone support line operates-all communication channels route through email at [email protected].

Why cancellation gets complicated

Based on documented user feedback, the most common cancellation problems centre on five recurring issues: charges continuing after cancellation, slow or unhelpful support responses, unclear cancellation messaging in the dashboard, automatic renewal policies buried in terms, and missing or delayed cancellation confirmation emails. Yafee advisors have seen cases where users cancelled what they believed was their account only to discover charges appearing weeks later.

The root cause lies in unclear dashboard navigation, automatic renewal settings that lack prominence, and inconsistent confirmation email delivery. Understanding these pitfalls and taking documented steps to cancel protects you legally under Philippine consumer law.

Your consumer rights and what they mean for you

Your right to cancel Selleramp and dispute unauthorised charges is protected under the Consumer Act of the Philippines (Republic Act No. 7394), which provides legal recourse if a company charges you without clear consent or refuses to process a legitimate cancellation request.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, businesses must clearly disclose all material terms of a transaction before you commit. For Selleramp, this means the trial-to-paid conversion terms, the renewal date, and the cancellation method must all be transparent and easy to locate. If Selleramp's terms were not clearly presented during sign-up, or if you were charged without explicit consent, you have legal grounds to dispute the charges.

The law also protects you against "negative option" sales-when a company automatically charges you after a free trial without your express prior consent. If you can demonstrate that Selleramp auto-renewed without clear disclosure, you may file a complaint with the Department of Trade and Industry (DTI), which administers consumer protection enforcement in the Philippines.

Your legal position on Selleramp charges

You have the right to cancel Selleramp at any time during your subscription. You are entitled to clear, accessible cancellation instructions before you pay. If Selleramp charged you without displaying the renewal date and terms prominently, or if cancellation took longer than 30 days from your request, you can escalate to the DTI Consumer Protection Group. Yafee recommends keeping all correspondence-emails, screenshots of the dashboard, and payment records-to support any formal complaint. If you cancel within the trial period and are still charged, you have grounds to request a refund under the law's automatic renewal protections.

Methods to cancel your Selleramp subscription

Selleramp offers one primary cancellation route, which you must initiate through your account dashboard or by contacting support directly.

Cancellation through your Selleramp account dashboard

The self-service option is the most direct path. Log in to your Selleramp account and navigate to your billing or subscription settings. Look for an option labelled "Cancel subscription", "Manage billing", or "Account settings". Click this option and follow the on-screen prompts to confirm cancellation. Yafee emphasises that you must take a screenshot of the cancellation confirmation page before proceeding-this acts as your proof of cancellation in case charges continue.

Cancellation via email to Selleramp support

If the dashboard option is unavailable or unclear, contact Selleramp support at [email protected]. In your email, state your full name, account email address, and a clear request to cancel your subscription effective immediately. Include the date your next renewal is scheduled. Request written confirmation of cancellation within 48 hours. Save all correspondence and check your account daily for the next week to confirm your access has been revoked.

Step-by-step cancellation procedure

Follow this precise sequence to cancel Selleramp and document your cancellation for legal protection.

1. Log in to your Selleramp account using your registered email address and password.
   • If you have forgotten your password, use the "Forgot password" link and reset it before proceeding.
   • Take a screenshot of the login screen showing today's date visible in your browser.
2. Navigate to your account settings or billing dashboard.
   • Look for a menu item labelled "Settings", "Account", "Subscription", or "Billing".
   • If you cannot locate this menu, check the top-right corner of the screen for your profile icon or account menu.
3. Locate the "Cancel subscription" or "Manage billing" option.
   • Read the cancellation warning carefully-Selleramp may state that cancellation takes effect immediately or at the end of your current billing cycle.
   • Take a full-page screenshot showing the cancellation button and all surrounding text.
4. Click the cancellation button and confirm your cancellation request.
   • Selleramp may ask you to select a reason for cancellation-choose the reason that most accurately reflects your situation.
   • Do not leave optional feedback fields blank; instead, write "I wish to cancel effective immediately" to create a documented record.
5. Capture the final confirmation screen.
   • Take a screenshot of any message stating "Cancellation confirmed", "Your subscription has been cancelled", or similar language.
   • Note the date and time shown on this confirmation page.
   • Check your email immediately for a cancellation confirmation from Selleramp (check spam and promotions folders).
6. Save all screenshots and emails in a dedicated folder on your device.
   • Export or forward the cancellation confirmation email to a separate email account you control as a backup.
   • Create a text document listing the cancellation date, time, and a summary of steps taken.
7. Monitor your account and payment method for the next 30 days.
   • Log back into Selleramp on day 7, day 14, and day 30 to confirm your access has been revoked.
   • Check your bank statements and e-wallet records for any new Selleramp charges.
   • If a charge appears after cancellation, gather your screenshots and file a dispute with your bank or e-wallet provider immediately.

What happens after you cancel Selleramp

Cancellation does not happen in isolation-you must verify it and protect yourself from continued charges. Yafee has found that most post-cancellation problems stem from incomplete confirmation or missed renewal notifications.

When your cancellation takes effect

Selleramp typically cancels subscriptions either immediately or at the end of your current billing cycle. Check your cancellation confirmation email to determine which applies to your account. If your confirmation states "Cancellation effective at end of current billing cycle", mark this date in your calendar and set a phone reminder. You will retain access to Selleramp until that date, but no further charges should occur after that date.

Verifying that cancellation was processed

Do not assume cancellation occurred simply because you clicked a button. Within 24 hours of cancelling, send a follow-up email to [email protected] restating your cancellation request and asking for written confirmation that your account has been marked as cancelled. Yafee recommends this extra step because it creates a documented record of your cancellation intent, which protects you legally if Selleramp later claims it never received your cancellation.

What to do if charges continue after cancellation

If Selleramp charges your card or e-wallet after your cancellation date, take these immediate steps: gather your cancellation confirmation screenshot and any support emails; log into your bank or e-wallet provider and dispute the charge as unauthorised; and file a formal complaint with the Department of Trade and Industry (DTI). Provide the DTI with your cancellation evidence, payment records, and all correspondence with Selleramp. Under Republic Act No. 7394, the DTI can order Selleramp to refund unauthorised charges and may impose penalties on the company.

Refund eligibility and how to claim a refund

Your eligibility for a refund depends on when you cancelled relative to your billing cycle and whether you cancelled during a free trial.

Refunds during the free trial period

If you cancelled Selleramp before your 14-day free trial ended, no charges should have been applied. If you were charged despite cancelling during the trial, you have a strong legal position under Republic Act No. 7394's automatic renewal protections. Contact your bank or e-wallet provider immediately and dispute the charge as unauthorised. Reference your cancellation confirmation screenshot as proof that you terminated the service before the paid period began.

Refunds after the paid subscription begins

Once your free trial converts to a paid subscription, refunds depend on Selleramp's refund policy and the timing of your cancellation. Most SaaS providers offer no refund for partial months, meaning if you cancel on day 15 of a 30-day billing cycle, you forfeit the remaining 15 days. However, this policy is only enforceable if Selleramp disclosed it clearly at sign-up. If the refund terms were not prominent or were buried in lengthy legal text, you can contest them under Philippine consumer law.

How to request a refund from Selleramp

Email [email protected] with the subject line "Refund request - [Your Account Email]". In the body, state your account email, the date you cancelled, the date you were charged (if during trial), and the charge amount. Request a refund by return email within 7 days. If Selleramp refuses or does not respond within 14 days, escalate to the DTI with copies of your request email and cancellation proof. Yafee advisors recommend this formal approach because it creates a documented record that Selleramp refused your refund, which strengthens any DTI complaint.

Pricing overview and what you should have been charged

Understanding Selleramp's pricing structure helps you verify that you were charged correctly and identify any unexpected fees.

Your card statement or e-wallet history shows charges in Philippine pesos (PHP). To verify the charge amount, convert the USD price using the exchange rate published by Bangko Sentral ng Pilipinas (BSP) on your billing date. If your PHP charge is significantly higher than the USD price multiplied by the BSP rate, contact your bank to confirm there are no hidden processing fees or currency markups.

Common mistakes that delay or prevent cancellation

Cancellation frustration is often self-inflicted. Yafee has identified five patterns that prevent successful cancellation-avoid each one and you protect yourself from continued charges and legal complications.

Mistake one: cancelling through email without a reply deadline

If you email Selleramp's support address without requesting confirmation by a specific date, you create ambiguity. Selleramp can later claim your email was missed, delayed, or misunderstood. Instead, email support with a clear subject line and request written confirmation within 48 hours. If you do not receive a reply, follow up again and escalate to the DTI if no response arrives within 14 days total.

Mistake two: cancelling but not verifying access was revoked

Many users cancel via email, receive a confirmation, and assume the job is complete. Three weeks later, they discover their access was never actually disabled and charges continued. Log back into your Selleramp account on day 7 after cancelling. If you can still access your dashboard and view your subscription status, contact support immediately and demand proof that your account has been disabled. Do not wait until your next billing date to discover this problem.

Mistake three: failing to screenshot the cancellation confirmation

Screenshots are your proof. If Selleramp later claims you never cancelled, your screenshot of the "Cancellation confirmed" page is your only evidence. Email providers and support ticket systems can lose records or be disputed. Screenshots show the exact date and time (visible in your browser) and cannot be altered by Selleramp. Take screenshots at every stage: login, navigation to settings, the cancellation button, and the final confirmation. Yafee emphasises this because it transforms a "he said, she said" dispute into a documented fact.

Mistake four: ignoring the "cancellation takes effect at end of billing cycle" message

If Selleramp's confirmation states your cancellation takes effect at the end of your current billing cycle (not immediately), you will be charged one final time on your renewal date. This is legal under Philippine law if clearly disclosed, but many users miss this message and assume they will not be charged again. Mark your renewal date in your calendar and monitor your payment method closely. If Selleramp charges you after stating cancellation was "effective immediately", you have grounds to dispute that charge as unauthorised.

Mistake five: not saving correspondence or account details

If you need to escalate to the DTI or your bank, you will need your account email, cancellation dates, payment amounts, and all support correspondence. Create a single document today that lists: your Selleramp account email, the date you signed up, the date you cancelled, each charge amount and date, and summaries of all support emails. Store this document in the cloud or email it to yourself. This groundwork prevents last-minute scrambling if a dispute arises.

Checklist to confirm your cancellation is complete

Work through this checklist to verify that your Selleramp cancellation is final and that you are protected against future charges.

Should you keep or cancel your Selleramp subscription

This decision depends on your business model and research habits. Use this comparison to decide whether Selleramp adds value to your Amazon selling.

If any row in the "Cancel" column applies to your situation, proceed with cancellation. Yafee has helped thousands of consumers cancel subscriptions they could no longer justify, and most report immediately recapturing the monthly cost in other business expenses.

Contacting Selleramp if you encounter cancellation problems

If your self-service cancellation fails or support does not respond, use this escalation pathway to document your cancellation request and protect your legal position.

Primary contact method

Email [email protected] with your cancellation request. Use a subject line such as "Urgent: Cancellation request for account [Your Email]". In the body, include your full name, account email address, the date you signed up, your current plan name, your next renewal date, and a clear statement: "I request immediate cancellation of my Selleramp subscription, effective today." Ask for written confirmation within 48 hours. Save this email in a dedicated folder.

Escalation to the department of trade and industry (DTI)

If Selleramp does not respond to your cancellation request within 14 days, or if charges continue after cancellation, file a complaint with the DTI Consumer Protection Group. Visit the DTI website at www.dti.gov.ph and select "File a Complaint". Provide your account details, a copy of your cancellation request email, screenshots of your account and the cancellation confirmation, and your payment records showing unauthorised charges. The DTI will investigate free of charge and can order Selleramp to refund your money and comply with cancellation law.

Disputing charges with your bank or e-wallet provider

If charges continue after cancellation, contact your bank or e-wallet provider's dispute resolution team within 30 days of the charge. Report the charge as unauthorised and provide your cancellation confirmation screenshot as evidence. Most banks in the Philippines (BDO, BPI, Metrobank) and e-wallet platforms (GCash, PayMaya) resolve such disputes within 30 days. Yafee recommends this parallel approach: dispute the charge with your bank AND file a DTI complaint simultaneously. Your bank acts fast; the DTI creates a permanent record that protects you against future disputes with Selleramp.

Conclusion: take action today and protect your account

Cancelling Selleramp is straightforward when you follow a documented process and understand your rights under the Consumer Act of the Philippines. Your legal protection-the right to clear cancellation terms, immediate or timely cancellation processing, and refunds for unauthorised trial charges-is not a suggestion; it is law. Yafee's guidance ensures you cancel with evidence in hand, not hope and assumptions.

Start your cancellation today using the step-by-step procedure outlined above. Take screenshots at every stage. Follow up with support within 24 hours if you do not receive confirmation. Monitor your account on day 7 to verify access is revoked. If charges continue after your cancellation date, dispute them with your bank and file a DTI complaint. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and prevent future billing problems. Your rights are real. Your documentation is your proof. Act now.