How to cancel Selleramp in canada: your complete legal guide

Why you might cancel Selleramp and what it costs

Selleramp is a subscription-based software platform built for Amazon sellers who rely on product research, profitability analysis, and real-time market intelligence. The service provides browser extensions and mobile tools that let you run product lookups, calculate profit margins instantly, and evaluate competitor pricing on the Amazon marketplace. Your choice to cancel may stem from several reasons: you've stepped away from Amazon selling, monthly costs no longer align with your budget, you've found a competing tool that fits your workflow better, or you're dealing with unresolved service issues.

Whatever your reason, Yafee has created this guide to walk you through every cancellation step so you retain full control of your subscription and payment method. Understanding your rights under Canadian consumer law is the first step toward a smooth exit.

Selleramp pricing in canada

Selleramp charges primarily in USD and GBP, which means your Canadian dollar cost fluctuates with daily exchange rates. Below is what you can expect to pay for each tier:

If you subscribed to an annual plan, you've paid the full year upfront. Under Canadian consumer protection law, you may be entitled to a refund for the unused portion, which Yafee will help you recover later in this guide.

Your consumer rights when cancelling Selleramp

Canadian federal and provincial law grant you explicit protections when you cancel a subscription service.

What canadian law guarantees you

The Consumer Protection Act applies across Canadian provinces and mandates that:

• You have the right to cancel a subscription without penalty if the company has misrepresented the service or failed to deliver promised features
• You can request a refund if the service was materially deficient, failed to operate, or if charges were applied after cancellation
• You may dispute charges with your credit card issuer or payment provider through a chargeback process if Selleramp refuses your refund request
• The company must provide clear, upfront terms about billing cycles, auto-renewal dates, and cancellation methods before you subscribe
• You retain the right to cancel at any time if the subscription terms were not transparently disclosed at purchase

If Selleramp continued to charge you after you initiated cancellation, or if the service degraded and no refund was offered, you are legally protected. Yafee advises documenting everything: take screenshots of your account settings, preserve confirmation emails, and maintain records of support tickets you open.

Your legal position

You have the legal standing to demand a full or partial refund if you cancel before your billing date. If Selleramp fails to honour your cancellation request or refuses a legitimate refund, you can file a complaint with your provincial consumer protection authority. In Ontario, this is the Consumer Protection Ontario office; in British Columbia, it is the Consumer Protection Branch; in Alberta, you contact Fair Trading Alberta. These authorities have the power to investigate complaints and compel companies to comply with consumer law.

How to cancel Selleramp in canada

The process for cancelling your subscription depends on how you enrolled and where your account settings are located.

Step 1: log in to your Selleramp account

Access Selleramp's website or app with your registered email and password. Navigate to your account dashboard or settings panel. This is typically labelled "Account", "My Account", "Settings", or "Billing" in the main menu or user profile dropdown.

Step 2: locate your subscription or billing settings

Once logged in, find the section that displays your active subscription plan. You should see:

• Your current plan tier (Getting Started, Getting Serious, or Team)
• Your renewal date and next billing date
• Your payment method on file
• A "Cancel Subscription" or "Manage Subscription" button

If you cannot locate this section, contact Selleramp support directly and request the cancellation form or instructions.

Step 3: initiate the cancellation request

Click the "Cancel Subscription" or equivalent button. Selleramp may ask you to confirm your reason for leaving. Select the option that best reflects your situation (cost, feature mismatch, service issues, or other). Some platforms require you to select a reason before permitting cancellation. Complete any additional fields or checkboxes the interface presents.

Step 4: request confirmation of cancellation

After you submit your cancellation request, Selleramp should display a confirmation message or send a confirmation email to your registered address. This email is critical evidence of your cancellation date. Save it immediately. The confirmation should state:

• Your cancellation request was received and processed
• The effective date of cancellation (usually immediately or at the end of the current billing cycle)
• Whether you are eligible for a refund or pro-rata adjustment
• Instructions for re-accessing your account if you change your mind

Do not delete this email. You may need it to dispute charges later or to file a complaint with a consumer authority.

Step 5: verify cancellation and check for future charges

Return to your account settings 2 to 3 business days after submitting your cancellation request. Confirm that your subscription status now shows "Cancelled" or "Inactive". Monitor your bank statement and credit card for the next 30 days to ensure no further charges appear. If Selleramp continues to bill you after your cancellation date, contact your bank immediately and file a dispute.

Step 6: if cancellation is refused or unclear, contact support in writing

If the online cancellation tool does not work, or if Selleramp does not respond to your request, send a formal cancellation notice by email and tracked mail to Selleramp's registered office address. In your message, include:

• Your full name and email address associated with the account
• Your account ID or order number
• The effective date you want cancellation to take effect
• A clear statement: "I request immediate cancellation of my subscription effective [date]. Please confirm this cancellation in writing within 5 business days."
• Your current billing address and phone number

Send this message via tracked email and Canada Post Signature Delivery (raccomandata) to create proof of delivery. Yafee recommends using a tracked method because it protects you if Selleramp later claims it never received your request.

Refunds and what to expect after cancellation

Your refund eligibility depends on your plan type, cancellation timing, and Selleramp's stated refund policy.

Monthly subscription refunds

If you cancel a monthly plan before your next billing date, you are entitled to access the service until that date at no additional charge. No refund is typically due for the remainder of the month you've already paid. However, if you cancel within 14 days of initial purchase, many consumer protection laws grant you a statutory cooling-off period during which you can demand a full refund. Yafee advises checking whether Selleramp offered a trial period or free access; if you were charged immediately without a trial, you may have grounds for a refund under the Consumer Protection Act.

Annual subscription refunds

If you subscribed to an annual plan and cancel before the year expires, you may be entitled to a pro-rata refund for the unused months. For example, if you paid $377 for a full year but cancel after 4 months, you have 8 unused months of service (approximately $251.30 in value). Selleramp's terms may specify a non-refund clause; however, Canadian consumer law may override such terms if the service failed to deliver as promised or if the terms were not clearly disclosed before purchase.

What to do if Selleramp denies your refund

If Selleramp refuses to issue a refund or does not respond to your request within 14 business days, you have three escalation options:

• Request your bank to reverse the charge: Contact your credit card issuer or payment processor and file a chargeback dispute. Provide your cancellation confirmation email and any proof that Selleramp continued to charge you after cancellation. Most payment processors will reverse charges for undelivered services or unauthorized billing within 60 to 90 days of the disputed charge.
• File a complaint with your provincial consumer authority: In Ontario, submit a complaint to Consumer Protection Ontario; in British Columbia, contact the Consumer Protection Branch; in Alberta, file with Fair Trading Alberta. These agencies can investigate Selleramp's practices and compel refunds if they find a violation.
• Small claims court: If the refund amount is below your provincial small claims court limit (typically $5,000 to $35,000 depending on province), you can file a claim directly. You will need your cancellation confirmation email and evidence of the charge.

Common mistakes to avoid when cancelling Selleramp

Cancelling a subscription should be straightforward, but small oversights can delay your exit or cost you money.

Do not ignore the confirmation email

After you submit your cancellation request, Selleramp will send a confirmation email. Print or download this email immediately and store it safely. This email is your legal proof that you cancelled. If you later dispute charges, your payment processor will ask for this confirmation. Without it, you have no evidence that you took action.

Do not assume cancellation took effect if you did not receive confirmation

If you clicked "cancel" but received no email confirmation within 24 hours, your cancellation may not have been processed. Log back into your account and check your subscription status. If it still shows "Active", contact Selleramp support immediately. Do not assume silence means cancellation; follow up in writing.

Do not forget to monitor your bank statement

After you cancel, check your credit card or bank statement weekly for the next month. If Selleramp continues to charge you after your cancellation date, you have 60 to 90 days to file a dispute with your bank. However, the sooner you report the unauthorized charge, the faster your bank can reverse it.

Do not delete confirmation messages or account history

Preserve all emails, screenshots, and account statements related to your subscription and cancellation. If you ever need to file a complaint or dispute, these documents are your evidence. Yafee advises creating a folder on your computer or cloud storage dedicated to subscription records.

Do not assume a refund will process automatically

If Selleramp owes you a refund, it will not appear in your account instantly. Refunds typically take 5 to 10 business days to process, and an additional 3 to 5 business days to reach your bank. If 14 days have passed since your cancellation and no refund has arrived, contact Selleramp's support team with your cancellation confirmation email and request a refund status update in writing.

After your cancellation: what happens next

Your subscription has ended, but several important steps remain to ensure a clean exit.

Check your account access

Log in to your Selleramp account one final time. Confirm that your subscription status displays "Cancelled" or "Inactive". Note the date your access will expire (this is usually the last day of your billing cycle or immediately, depending on Selleramp's cancellation policy). Download any data, reports, or research you need before your access closes. Once cancelled, you will lose access to your lookups, saved lists, and historical data.

Remove browser extensions and mobile apps

Uninstall the Selleramp Chrome extension, mobile app, or any other tools you installed on your devices. This prevents accidental clicks and ensures no residual data remains on your devices. Visit your browser's extension manager or your phone's app store and select "Remove" or "Uninstall".

Update your payment method

If you used a credit card that you plan to cancel or replace, update your payment information in Selleramp before you formally cancel. This prevents failed payment attempts if Selleramp tries to auto-renew your subscription. However, the safest approach is to cancel first and then remove the payment method.

Monitor your email for renewal notices

Some subscription services send renewal reminders or reactivation offers after cancellation. Do not click links in these emails unless you intend to resubscribe. Mark these emails as spam or delete them. Yafee advises creating a filter rule in your email to automatically archive or delete future Selleramp emails so you do not accidentally click a reactivation link.

Contact Selleramp for cancellation or disputes

If you cannot cancel online or if Selleramp refuses your cancellation request, contact the company in writing at the following address. Use Canada Post Signature Delivery (raccomandata) to ensure proof of delivery:

Selleramp Registered Office
[Note: Contact Selleramp's website or terms of service for the current registered office address and contact details. As of publication, verify the address on Selleramp.com or in your account settings.]

In your letter, state clearly:

• Your account email address and account ID
• The date you are requesting cancellation to take effect
• A reference to the Consumer Protection Act and your right to cancel
• A request for written confirmation within 5 business days
• Your contact phone number and address

Keep a copy of your letter and your Canada Post tracking receipt. If Selleramp does not respond within 10 business days, you may escalate to your provincial consumer protection authority.

Comparison: should you cancel or keep your subscription

Before you finalize your cancellation, consider whether Selleramp still delivers value or whether you should explore alternatives.

Final steps: protecting yourself after cancellation

Your cancellation is complete, but your legal protections extend beyond the transaction.

Document your cancellation in a personal record spreadsheet. Note the date you cancelled, the service name (Selleramp), the cancellation confirmation email date, any refund requested, and the refund status. Yafee has helped thousands of consumers cancel subscriptions and discover duplicate charges months later because they did not maintain clear records. Your documentation is your shield against future disputes.

If you dispute the cancellation through your bank or file a complaint with a consumer authority, you will need proof that you followed the correct cancellation procedure. Yafee's method ensures you have written evidence of every step. Keep all emails, confirmation screenshots, and support correspondence in a secure folder for at least two years after cancellation.

Finally, if Selleramp charged you after cancellation or if you believe the company violated your consumer rights, report the issue to your provincial consumer protection authority. These agencies track complaints and can take enforcement action if a pattern of violations emerges. Yafee supports consumer transparency and accountability in the subscription software market.

Your cancellation is now complete. Monitor your accounts, preserve your documentation, and if any unauthorized charges appear, contact your bank and escalate to Yafee or your consumer authority immediately.