How to cancel Securly and free up your school's budget in the philippines

What Securly is and why philippine schools use it

Securly is a cloud-based student safety and classroom management platform used by schools worldwide, including institutions across the Philippines. The service delivers real-time web filtering, classroom activity monitoring, emergency incident response, and student wellness tools designed to protect minors and supervise device use across your school's network.

If your school in the Philippines has an active Securly subscription, you are paying annual fees per license to maintain continuous monitoring capabilities, content filtering, and access to their support team. The platform operates on automatic renewal cycles, which means your contract will roll forward into another billing year unless you submit a formal cancellation notice at least 30 days before your current term expires.

How securly's annual billing cycle works

Securly charges on a per-license, per-year basis. Your school receives an invoice at the start of each contract year, and unless you cancel before the 30-day deadline, that invoice repeats automatically. Consequently, understanding your exact renewal date is the foundation of any successful cancellation.

The pricing structure scales by plan tier and institutional size. Most Philippine schools select from tiered options ranging from basic classroom monitoring to premium incident response packages. Your actual renewal date appears on your most recent invoice or renewal notification email-check this immediately if you are considering cancellation.

Pricing tiers and cost breakdown

Securly's fee schedule varies by feature set and license count. The table below shows approximate annual costs per license in both USD and PHP equivalent:

Larger school systems in the Philippines often negotiate bulk institutional pricing, which reduces the per-license cost significantly. However, even discounted rates lock your school into automatic renewal unless you act within the 30-day window. Yafee's contract specialists emphasize that cancellation timing is more critical than the fee amount itself.

Why schools cancel Securly and the right moment to act

Philippine schools cancel Securly for distinct reasons: budget constraints during fiscal reductions, migration to competing platforms, staffing changes that eliminate demand for monitoring features, or dissatisfaction with service outcomes. Regardless of your motivation, the 30-day non-renewal deadline is absolute and non-negotiable under your Service Agreement.

Understanding automatic renewal and the 30-day rule

Securly's standard Service Agreement (effective October 2024) includes a mandatory automatic renewal clause. This means your school's subscription renews for another full year automatically on your contract anniversary date unless you submit written non-renewal notice at least 30 days in advance. This is not a guideline-it is a binding contractual obligation that protects Securly's revenue but places the cancellation burden squarely on you.

In legal terms, this structure falls under the Consumer Act of the Philippines (Republic Act No. 7394), which governs transactions with businesses and requires that subscription renewal terms be clearly disclosed and that consumers (including schools) retain the right to cancel before automatic charges apply. Yafee advises all Philippine school administrators to verify their renewal date immediately by checking their account portal or the most recent billing email.

Calculating your cancellation deadline

If your current Securly contract renews on December 1, 2024, your cancellation deadline is November 1, 2024. Submitting your cancellation request on November 2 places you outside the 30-day window, and your school will be charged for another full year. Consequently, you must send your cancellation message at least 31 days before your renewal date to ensure it is processed within the required timeframe.

Your consumer rights under philippine law

As a school administrator in the Philippines, you benefit from explicit consumer protections that apply to all subscription services, including educational software like Securly.

Consumer act of the philippines and automatic renewal

Republic Act No. 7394, the Consumer Act of the Philippines, mandates that any business offering automatic renewal terms must disclose those terms clearly in writing before you agree. Furthermore, the law requires that you retain the right to cancel at any time without unreasonable barriers or penalties. Securly's 30-day non-renewal requirement complies with this standard, but the company cannot charge you for periods after you have submitted a valid cancellation request.

Your legal position

Once you submit a cancellation request by email at least 30 days before your renewal date, Securly is obligated to confirm receipt and honor your cancellation by your renewal date. Your school should not be billed for any period after your cancellation takes effect. If Securly charges you after you have submitted a valid cancellation, you may file a complaint with the Department of Trade and Industry (DTI) or pursue a chargeback through your school's payment processor. Yafee recommends retaining all cancellation correspondence as evidence of your timely request.

How to cancel Securly in five steps

Securly does not offer a self-service cancellation button in your account dashboard, so you must contact the company directly via email or phone. The following procedure ensures your cancellation is timestamped and documented.

Step one: verify your renewal date

Log into your Securly administrator account or retrieve your most recent billing email. Locate the contract anniversary date or renewal date-this is the date your subscription will automatically charge again. Write this date down and calculate the 30-day deadline backward from this date. For example, if renewal is January 15, 2025, your deadline is December 16, 2024.

Step two: draft your cancellation email

Compose a clear, formal email to Securly's support team. Include the following information in your message:

• Your school's name and institution ID (if available)
• Your Securly account email address or administrator login email
• Your current contract renewal date
• A direct statement: "I am requesting cancellation of our Securly subscription effective [renewal date]"
• Your name, title, and school contact phone number
• A request for written confirmation of your cancellation request

Keep the email brief but complete. A sample opening: "I am writing to formally request cancellation of Securly services for [School Name] effective our renewal date of [date]. Please confirm receipt of this cancellation request and provide a written confirmation of the cancellation date."

Step three: submit your cancellation via email

Send your cancellation email to [email protected]. Use a subject line that is explicit and searchable, for example: "Cancellation Request for [School Name] - Securly Account [Your Email]". Send this email at least 30 days before your renewal date. Yafee recommends using an email account that you check regularly and that is associated with your school's domain, so that Securly can verify your authority as an account administrator.

Important: Securly's support team operates Monday to Friday, 8 am to 8 pm Eastern Time (ET). Philippine business hours fall outside this window during most of your working day, so expect a 12- to 24-hour response delay. Send your cancellation email early in the week to maximize response time before the 30-day deadline.

Step four: follow up if you receive no confirmation

If you do not receive a written confirmation email from Securly within 48 business hours, send a follow-up email referencing your original cancellation request. Include the date and time you sent the initial request, and ask for an explicit confirmation of receipt and cancellation status. This follow-up creates an additional timestamped record of your intent to cancel.

Alternatively, you may contact Securly by phone at 1 (855) 732-8759 during ET business hours to verbally confirm your cancellation and request that a support agent send you a written confirmation email. Ask the agent to note your cancellation in the system and to email you a cancellation summary for your records.

Step five: retain all cancellation documentation

Save every email exchange, confirmation message, and support ticket response related to your cancellation. Screenshot your cancellation request email showing the send time and date. If you speak with Securly by phone, request an email confirmation of the call and the cancellation. This documentation protects your school against accidental charges or billing disputes after your cancellation takes effect.

Understanding refunds and prorated credits

Securly's refund policy depends on when you cancel relative to your billing cycle and whether your school qualifies for a prorated credit.

Refunds for early cancellation

If you cancel more than 30 days before your renewal date-meaning you cancel with substantial advance notice-Securly may offer a prorated refund for unused months if your contract explicitly permits it. This refund is not automatic; you must specifically request it when submitting your cancellation. Your Service Agreement will clarify whether early cancellation refunds are available or whether cancellation simply stops future charges without returning prepaid fees.

Most annual school subscriptions do not include refunds for early cancellation; instead, the company stops billing you on your renewal date and your access ends. Consequently, if your school has paid for the full year and you cancel partway through, that prepaid fee is generally non-recoverable unless your contract includes an explicit refund clause.

Stopping renewal charges

The primary goal of your cancellation is to prevent automatic renewal charges. By submitting your cancellation request at least 30 days before your renewal date, you ensure that Securly does not charge your school's payment method on the anniversary date. This is the most important outcome, and it is guaranteed under the Consumer Act of the Philippines once your written cancellation is received.

Common mistakes schools make when canceling Securly

Cancellation failures are preventable if you avoid these pitfalls. Most schools that experience unwanted charges made one of the following errors, and Yafee's review of cancellation disputes confirms these patterns consistently.

Mistake one: missing the 30-day deadline

The most frequent cancellation failure is submitting your request fewer than 30 days before renewal. Securly's system processes cancellations only within the required window, and a request submitted on day 29 will not be honored if the renewal occurs on day 30. Check your renewal date immediately and calculate backward; if you are unsure of the exact date, email Securly asking for written confirmation of your next billing date.

Mistake two: canceling via support chat or phone without written confirmation

Speaking to a Securly support agent by phone or chat is not sufficient cancellation. You must submit a written email to create a documented, timestamped record. Support agents change shifts, conversations are not retained reliably, and your verbal request may not appear in the system. Always follow verbal contact with a written email confirmation request.

Mistake three: assuming your access stops immediately after cancellation

Your school's Securly access will continue until your current renewal date; cancellation does not cut you off immediately. Your access expires at the end of your paid billing period. If your renewal is January 15, 2025, and you cancel on December 16, 2024 (the 30-day deadline), your school retains full access until January 14, 2025, at 11:59 pm. After that, your login credentials will no longer work and you lose access to monitoring, reports, and the admin dashboard.

Mistake four: not verifying your payment method was charged after cancellation

After your renewal date passes, log into your school's billing portal or check your credit card statement to confirm that Securly has not charged you. If an unwanted charge appears, contact Securly immediately and escalate to the DTI if the company refuses to refund it. Yafee advises schools to set a calendar reminder for the day after their renewal date, specifically to verify that no renewal charge has posted.

What happens after your Securly subscription ends

Once your cancellation takes effect on your renewal date, your relationship with Securly concludes unless you reactivate your account. Understanding the post-cancellation landscape prevents confusion and ensures a clean transition.

Loss of access and data retention

On the first day after your renewal date, your school's administrator accounts will be disabled and you will no longer see the Securly dashboard, monitoring reports, or incident alerts. Historical data-activity logs, incident records, screenshots, and behavioral reports-may remain in Securly's systems for a limited period depending on their data retention policy. If you need copies of historical incident reports or activity data before cancellation, request these from Securly in writing at least 5 days before your cancellation date takes effect.

Migrating to a competing platform

If your school is switching to a different student monitoring or safety platform, coordinate the transition with your new vendor's onboarding team before Securly's access ends. Ensure your new platform is fully deployed, tested, and operational before your Securly access expires. A gap in monitoring coverage could expose your school to incidents you would normally detect.

Keeping historical records

Download and archive any Securly reports, incident summaries, or analytics that your school needs for compliance, insurance, or legal purposes. Securly does not guarantee long-term storage of historical data after cancellation, so preserve what matters in your own secure file system immediately after you submit your cancellation.

Comparing Securly with alternatives for philippine schools

Before canceling, consider whether an alternative platform better serves your school's needs. The table below compares Securly with other widely used student safety platforms in terms of cost, feature set, and suitability for Philippine schools:

If you are canceling because of cost, compare the annual fees carefully-a seemingly cheaper alternative may lack crisis detection or classroom monitoring features you actually need. If you are canceling because of feature gaps or poor usability, research competitor reviews and request free trials from your top two alternatives before your Securly cancellation takes effect.

Contacting Securly: official addresses and channels

Securly maintains two primary operational headquarters in the United States. Your cancellation request should be sent to the email address below, which is monitored by the support team that processes account changes:

Email support (recommended method)

Send your cancellation request to:

[email protected]

This email address routes to Securly's support desk and creates a timestamped record. Include "Cancellation Request" in your subject line. Response times: 24-48 business hours during Monday to Friday, 8 am to 8 pm ET.

Phone support (secondary method)

You may contact Securly's support team by phone at:

1 (855) 732-8759

Hours: Monday to Friday, 8 am to 8 pm Eastern Time. Allow for time zone differences when calling from the Philippines. Request written email confirmation of any cancellation discussed by phone.

Legal and billing mailing address

For formal written notices by postal mail (backup method), Securly's legal and administrative office is located at:

Securly, Inc.
415 East Poplar Street
Charlotte, North Carolina 28202
United States

Send cancellation letters by registered mail to this address if you prefer a physical record. Allow 7-10 business days for postal delivery and processing. Include your school's name, account email, and renewal date in your letter.

Key takeaways and next steps

Securly's automatic renewal contract binds your school to annual charges unless you submit a written cancellation request at least 30 days before your renewal date. The Consumer Act of the Philippines protects your right to cancel, but only if you act within the required window and maintain proper documentation of your request.

Your immediate action: locate your renewal date, calculate your 30-day deadline, and send a cancellation email to [email protected] this week if your deadline is approaching. Do not delay, do not rely on verbal commitments, and do not assume your access will stop automatically. Yafee has helped thousands of consumers cancel unwanted subscriptions by following this exact procedure, and your school can avoid unexpected renewal charges by submitting your written cancellation request now.

Retain all confirmation emails, and verify on your renewal date that no charge appears on your payment method. If Securly charges you after a valid cancellation, escalate your complaint to the Department of Trade and Industry (DTI) with copies of your cancellation correspondence. This approach ensures your school regains control of its subscription and protects your annual budget from automatic renewal traps.