How to cancel Securly in the UAE: your legal rights and step-by-step guide

What Securly is and why you might need to cancel

Securly is a cloud-based student safety and web filtering platform deployed by schools and educational institutions to monitor internet activity, block inappropriate content, and alert staff to potential safety concerns. Your school in the UAE may have contracted Securly as an institutional service, or you may manage a personal subscription through Apple App Store or Google Play.

Whether you are an IT administrator, school staff member, or parent, understanding your cancellation options and legal protections is essential. This guide from Yafee outlines every method to cancel Securly and protects your consumer rights under UAE law.

Core functions schools use

Securly's primary features include content filtering (blocking adult, gambling, and violence-related websites), remote device management (locking or unlocking student tablets and laptops), and behavioral alerts triggered by searches related to self-harm, violence, or illegal activity. Schools use these tools to enforce acceptable-use policies, maintain compliance with education standards, and generate audit trails for government inspections or parent inquiries.

Who controls your Securly subscription

Your IT department or technology coordinator manages institutional accounts, while individual staff members or parents may control personal subscriptions through their App Store or Google Play account. Identifying who owns your subscription is your first step toward cancellation.

Your legal position under UAE consumer protection law

The UAE Federal Law No. 5 of 1985 (Consumer Protection Law) and the updated Consumer Protection framework protect you from unfair contract terms, hidden charges, and opaque cancellation policies. These rights apply whether you are an individual, school administrator, or institutional buyer.

Right to transparent cancellation terms

Securly must provide clear, written cancellation procedures before you sign or renew any contract. In accordance with UAE Consumer Protection Law, if their terms are ambiguous, incomplete, or deliberately obscured, such terms are treated as void and unenforceable. You have the right to terminate your service contract with written notice if Securly fails to deliver the service as promised, charges you without consent, or fails to disclose cancellation terms upfront.

Document all communications with Securly, including emails, screenshots, and payment confirmations. Yafee recommends photographing confirmation messages to establish a clear audit trail. If Securly refuses to honor a cancellation request or demands payment for unused services, escalate your complaint to the UAE Consumer Protection Authority (CPA) or your local Emirate's Department of Commerce.

Right to refund or credit for unused service

If you cancel mid-contract and Securly's terms do not expressly prohibit pro-rata refunds, you may be entitled to a credit for unused time. Consequently, the burden rests on Securly to prove that any no-refund clause is fair, clearly communicated, and enforceable under UAE law. Keep copies of all invoices, payment receipts, and service agreements. Yafee advises storing these documents digitally and in print to support any dispute with Securly or the CPA.

Methods to cancel Securly

Your cancellation route depends on how you subscribed: through Apple App Store, Google Play, directly with Securly as a school institution, or via email or phone support.

Identify your subscription type first

Each platform has its own process. App Store and Google Play subscriptions are managed by Apple and Google respectively, and Securly cannot override or accelerate cancellations initiated through third-party app stores. Understanding which pathway applies to you prevents delays and failed cancellation attempts. Start by identifying your subscription method, then follow the relevant steps below.

How to cancel Securly on iOS through apple app store

Apple controls all App Store subscriptions; you must initiate cancellation yourself through your device settings.

Step 1: open your device settings

1. Unlock your iPhone or iPad.
2. Open the Settings app (grey icon with white gear symbol).
3. Tap your name or Apple ID at the top of the screen.

Step 2: navigate to subscriptions

1. Select Subscriptions (or Media and Purchases on older iOS versions).
2. Tap Subscriptions from the menu.
3. Find Securly in the list of active subscriptions.

Step 3: cancel the subscription

1. Tap Securly to open its subscription details.
2. Select Cancel Subscription (you may see Edit Subscription first; tap that, then choose Cancel).
3. Confirm your reason for cancellation when prompted (optional).
4. Apple displays your cancellation date and refund status.

Your access continues until your current billing cycle ends. Apple sends a confirmation email to your registered Apple ID account. Your subscription will not renew after this date.

How to cancel Securly on android through google play

Google Play manages all Android app subscriptions; like Apple, Google does not allow Securly to cancel subscriptions on your behalf.

Step 1: open google play store

1. Unlock your Android device.
2. Open the Google Play Store app.
3. Tap your profile icon in the top-right corner.

Step 2: access subscriptions

1. Select Manage your Google Account.
2. Tap the Payments and subscriptions tab.
3. Choose Manage subscriptions.
4. Find Securly in your active subscriptions list.

Step 3: cancel the subscription

1. Tap Securly.
2. Select Cancel subscription.
3. Follow any prompts to confirm your cancellation reason.
4. Google Play displays the cancellation effective date and refund eligibility.

Your access ends at the conclusion of your current billing period. Google sends a confirmation email to your registered Google Account. No further charges will apply after this date.

How to cancel Securly directly with the company

If your school has a direct institutional contract with Securly, or if you manage an account outside of App Store or Google Play, you must contact Securly's support team directly.

Step 1: contact Securly by phone

1. Call 1-855-732-8759 (US-based support line).
2. Call during business hours: Monday to Friday, 8 am to 8 pm EST.
3. Request to speak with a customer service representative about subscription cancellation.
4. Provide your account email, institution name, or subscription ID.
5. Clearly state your intent to cancel and ask for a cancellation confirmation email.

Note that this is a US support number. If calling from the UAE, factor in the time difference (EST is 8 hours behind UAE Standard Time). Call during EST business hours to reach a live representative.

Step 2: email your cancellation request

1. Send an email to [email protected].
2. Include your full name, account email address, and institution name (if applicable).
3. Write a clear statement: "I request cancellation of my Securly subscription effective immediately" or specify your desired cancellation date.
4. Mention your current billing cycle end date to avoid being charged for a renewal period you do not intend to use.
5. Request a written confirmation of cancellation.
6. Keep a copy of your sent email.

Step 3: submit a support ticket via the Securly admin portal

1. Log into your Securly admin account.
2. Locate the Need help? Let us know. button or Contact support link.
3. Complete the support form with your cancellation request.
4. Attach copies of your contract or most recent invoice.
5. Request a response within 5 business days.

Step 4: send cancellation notice by postal mail

1. Draft a formal written notice stating your name, account details, and cancellation date.
2. Send the letter by registered mail or courier to Securly's registered business address (verify the current address on their website, as it may differ by region).
3. Request a signed acknowledgment of receipt from the postal carrier.
4. Keep your proof of mailing for your records.

This method provides the strongest legal evidence that you notified Securly of your cancellation intent, particularly if a dispute arises over billing.

Cancellation timelines and what to expect

Response times vary depending on your cancellation method. When you cancel through App Store or Google Play, your subscription ceases at the end of your current billing cycle (no further action required by Securly). Direct cancellation requests via phone, email, or support ticket typically receive acknowledgment within 2 to 5 business days. Postal mail notices may take 7 to 14 days to process.

Nevertheless, Securly should confirm your cancellation in writing. If you do not receive a confirmation email within 7 business days of your cancellation request, contact them again or escalate to the UAE CPA. Yafee recommends setting a calendar reminder to verify your account no longer appears in Securly's active subscriptions after your stated cancellation date.

Refund eligibility and how to claim a refund

Your refund eligibility depends on your subscription type and the reason for cancellation.

App store refunds

Apple offers refunds within 14 days of purchase or subscription activation. If you cancel within this window, you may request a refund through Settings > Tap your name > Subscriptions > Securly > Cancel and request a refund. Apple directs you to explain your reason; state clearly if the service did not function as described or was charged without authorization.

Google play refunds

Google Play permits refunds within 48 hours of the transaction date. Navigate to Manage your Google Account > Payments and subscriptions > Manage subscriptions > Securly > Cancel subscription. Select the option to request a refund and provide your reason. Google reviews your request and processes refunds within 5 to 10 business days.

Direct institutional cancellations

Refunds for direct Securly contracts depend on your written agreement. Many institutional contracts include a notice period (typically 30 to 60 days) before cancellation takes effect. If you cancel mid-contract and the agreement permits pro-rata refunds, Securly must calculate the refund based on your unused service period. In accordance with UAE Consumer Protection Law, if your contract does not explicitly exclude refunds, you are presumed entitled to a credit for unused service. Email [email protected] with your refund request, specifying the service period you did not use and the amount due. If Securly refuses, file a complaint with the UAE Consumer Protection Authority.

Pricing and subscription tiers

Understanding your subscription cost clarifies what refund you might be entitled to claim.

Institutional and enterprise customers should contact Securly directly to discuss refund eligibility; Yafee advises reviewing your original contract or statement of work to confirm whether pro-rata refunds are permitted.

Common cancellation mistakes and how to avoid them

Cancellation can be straightforward if you avoid these pitfalls. Most cancellation issues stem from incomplete or unclear communication, not from Securly's refusal to cancel.

Mistake 1: deleting the app without cancelling the subscription

Removing the Securly app from your device does not cancel your subscription. App Store and Google Play continue to charge you on your next billing date. You must formally cancel through your device settings or contact Securly directly. Always cancel first, then delete the app.

Mistake 2: assuming a refund is automatic

Refunds are not automatic. For App Store or Google Play, you must explicitly request a refund within the refund window. For institutional contracts, email Securly's support team with a detailed refund request, referencing your contract terms. Consequently, delay in submitting a refund request may cause you to forfeit your refund eligibility.

Mistake 3: failing to document your cancellation request

Always keep screenshots, email confirmations, and proof of payment. If Securly continues to charge you after you request cancellation, these records prove your intent to cancel and support your dispute with Securly or the UAE CPA. Yafee recommends storing digital copies in cloud storage and printing critical documents.

Mistake 4: cancelling during a renewal period without confirming the cancellation date

If you cancel on the day your subscription renews, Securly may charge you for the new billing cycle before your cancellation takes effect. Contact Securly in advance of your renewal date to ensure your cancellation is processed before the charge posts. Request a cancellation confirmation showing the effective date and the amount of any pending charges.

What happens after you cancel Securly

Once cancellation takes effect, your account access ends and no further charges occur. Understanding the post-cancellation timeline helps you verify the process was completed correctly.

Access ends on your cancellation date

Your school's devices and accounts lose Securly's filtering and monitoring features on the date your subscription expires. Ensure your IT team is prepared to manage content filtering through alternative tools if needed. Notify all staff and families in advance so they understand why web filtering behavior may change.

Final invoice and billing verification

Check your payment method (credit card or bank account) for 30 days after your cancellation date. Securly should not charge you again. If a charge appears after your cancellation date, contact your bank or credit card issuer and file a dispute, then notify Securly's support team. Keep your cancellation confirmation email to support your dispute claim.

Escalation to the UAE consumer protection authority

If Securly continues to charge you after cancellation or refuses to refund eligible amounts, file a formal complaint with the UAE Consumer Protection Authority (CPA). You can contact the CPA through your local Emirate's Department of Commerce. Provide copies of your cancellation request, confirmation emails, invoices, and proof of any unauthorized charges. The CPA investigates complaints at no cost to you and can order Securly to issue refunds or cease unauthorized billing.

Comparison: Securly versus alternative solutions

If you are considering cancellation, you may want to evaluate whether Securly remains the best fit for your school's needs.

Review your school's specific needs before switching. Yafee advises piloting an alternative solution during your final Securly contract month to ensure continuity of student safety oversight.

Your cancellation checklist

Use this checklist to ensure you complete every step and maintain proof of your cancellation.

• Identify your subscription type (App Store, Google Play, or institutional).
• Review your contract or terms of service for cancellation requirements and refund eligibility.
• Note your current billing cycle end date to avoid unwanted renewal charges.
• Choose your cancellation method (app settings, email, phone, or postal mail).
• Submit your cancellation request with clear language and your account details.
• Request a written confirmation of cancellation, including the effective date.
• Take screenshots or print confirmation emails.
• Store all documents in a secure location (digital and physical).
• Monitor your payment method for 30 days to confirm no further charges occur.
• Verify that your device or account no longer shows Securly's active subscription.
• If charged after the cancellation date, contact your payment provider and file a dispute.
• If Securly refuses to refund eligible amounts, escalate to the UAE Consumer Protection Authority.

Summary and next steps

Cancelling Securly is straightforward once you identify your subscription type and follow the appropriate method. Whether you subscribe through Apple App Store, Google Play, or directly as a school institution, you have clear rights under UAE Consumer Protection Law to cancel, request refunds for unused service, and escalate complaints to the UAE Consumer Protection Authority if Securly refuses to comply.

Document every step of your cancellation request. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by maintaining detailed records and understanding their legal rights. Start with your preferred cancellation method today, confirm receipt of your cancellation request within 5 business days, and verify that Securly stops charging you at the end of your current billing cycle.

For further guidance on your consumer rights or to report unauthorized charges, contact the UAE Consumer Protection Authority through your local Emirate's Department of Commerce. If you need support understanding your contract terms before cancellation, Yafee offers expert consultation to ensure you protect your interests throughout the process.