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Frequently asked questions
Cancel Quik: The Right Way to Stop Unwanted Charges
How to cancel your Quik subscription in the philippines and avoid unwanted renewal charges
Why you should cancel Quik and when to act
Quik is a video editing application owned by GoPro, a US technology company, that offers automatic highlight generation, manual timeline editing, cloud storage, and export capabilities through a recurring subscription model. Many Filipino users find themselves charged automatically each month or year without actively using the premium features, making cancellation a necessary step to control your digital spending.
You should cancel Quik if you have stopped using the app regularly, if the premium features no longer justify the cost to your household budget, or if you have switched to free alternatives like CapCut or native phone editors. The critical factor is timing: you must cancel before your renewal date to avoid the next charge. Unlike most local services, Quik does not allow you to cancel directly within the app or through a web dashboard. Instead, you manage your subscription entirely through Apple App Store or Google Play, depending on which platform you originally purchased the subscription.
At Yafee, we specialise in helping Filipino consumers navigate exactly this kind of subscription confusion. This guide walks you through each cancellation step, explains your rights under Philippine consumer law, and shows you how to recover any money owed to you.
Signs that cancellation makes financial sense for you
Review your subscription usage honestly. You should consider cancellation if any of the following apply to your situation:
- You have not opened Quik in more than two weeks
- You are paying 95 Philippine pesos monthly but only create videos once every three months
- You prefer free alternatives and no longer need premium cloud storage
- The 499 Philippine pesos annual renewal charge surprised you when it hit your GCash or Maya account
- You are managing your household budget and cutting discretionary spending
- You have switched to another video editing tool permanently
Many Filipino users remain subscribed out of habit rather than necessity. Research conducted by subscription monitoring services shows that the average user reviews their active subscriptions only once every six months, which means you might be paying for a service you genuinely forgot about. The good news is that cancellation takes fewer than three minutes once you know the correct method.
The critical timing rule for avoiding the next charge
Your subscription renews automatically on the same day each month or year, depending on which plan you purchased. You must initiate cancellation before midnight on the day before your renewal date to prevent the next charge from processing. If you cancel after the charge has already been processed, you will need to request a refund directly from Apple or Google Play, which can take additional time and effort.
Check your transaction history now. Look for the most recent Quik charge in your GCash, Maya, or credit card statement and count the number of days until the next scheduled renewal. If you have fewer than seven days until renewal, cancel immediately using the steps below to ensure the cancellation processes before the next billing cycle begins.
Quik pricing and subscription plans available in the philippines
Understanding what you are currently paying for helps you make an informed decision about whether cancellation is the right choice for your situation.
| Plan name | Monthly price | Billing cycle | Renewal status |
|---|---|---|---|
| Quik monthly subscription | 95.00 PHP | Every 30 days | Auto-renews |
| Quik annual subscription | 499.00 PHP per year | Every 12 months | Auto-renews |
| Premium add-ons (varies) | From 30.00 PHP | Monthly | Auto-renews |
| Free tier (Quik Basic) | 0.00 PHP | No renewal | No billing |
The annual plan offers a lower monthly cost when divided across twelve months, but it is also the reason many Filipino users forget they are subscribed. Twelve months pass quickly, and when that 499 Philippine peso charge hits your account, it can be easy to miss if you do not actively monitor your banking apps. GoPro's renewal system is set to automatic by default, which means you must take deliberate action to stop the charge.
You have the right to use Quik's free Basic tier indefinitely without any charges. If you downgrade to the free tier before your next renewal date, you will avoid the charge entirely and retain access to the core editing features.
Your consumer rights and legal protections
Philippine consumer law provides you with specific rights when you cancel a subscription service, and understanding these rights ensures you can enforce them if GoPro refuses to comply with your cancellation request.
What the consumer act of the philippines guarantees you
Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription or recurring payment arrangement with clear, advance notice. The law states that businesses must honour cancellation requests made through the official channels provided by the company, and they must process the cancellation within a reasonable timeframe. For digital subscriptions like Quik, Apple App Store and Google Play are the official channels, and GoPro is required to honour any cancellation you initiate through those platforms.
Furthermore, the Consumer Act requires that all subscription terms be disclosed clearly before you complete your purchase. If GoPro failed to disclose the auto-renewal feature, the billing amount, or the cancellation procedure prominently at the point of purchase, you may be entitled to a refund even after the subscription has charged your account.
Consequently, if you believe you were charged unfairly or if GoPro fails to process your cancellation request within seven days, you can escalate your complaint to the Department of Trade and Industry (DTI), the government agency responsible for enforcing consumer protection laws in the Philippines. The DTI operates a free dispute resolution service called the DTI-Mediate program, which can compel GoPro to refund your money or cancel your subscription without cost to you.
Your legal position when you cancel Quik
Once you initiate cancellation through Apple App Store or Google Play, your subscription ends immediately upon confirmation. You retain the following rights:
- You have the right to access your account and download any videos you have created before your subscription ends
- You have the right to request a prorated refund if you cancel mid-cycle and have not used the service significantly (consult the DTI if GoPro refuses)
- You have the right to escalate disputes to the Department of Trade and Industry at no cost if GoPro charges you after cancellation
- You have the right to pursue a chargeback through your bank or digital wallet if GoPro continues to charge your account after you have cancelled
In accordance with Philippine consumer protection standards, you are not required to provide a reason for cancelling. You do not need to wait for customer service approval. You can cancel immediately by following the steps below.
How to cancel your Quik subscription on apple app store (iPhone or iPad)
If you originally signed up for Quik using an iPhone, iPad, or Apple device, you must cancel through your Apple ID subscription settings, not through the Quik app itself.
Step 1: open the settings app on your iPhone or iPad
- Locate and tap the Settings app (the grey gear icon) on your home screen
- Scroll to the top of the Settings menu and tap your Apple ID name or profile picture
- Select "Subscriptions" from the menu that appears
Step 2: find Quik in your active subscriptions list
- You will see a list of all active subscriptions tied to your Apple ID
- Locate "Quik" in this list (it may appear as "Quik - Video Editor" or "GoPro Quik")
- Tap on the Quik subscription name to open its details
Step 3: initiate the cancellation request
- You will see the current plan details, the next renewal date, and the renewal amount in Philippine pesos
- Scroll down and tap "Cancel Subscription" (the button colour is typically red)
- Apple will ask you to confirm the cancellation and may offer promotional renewal discounts; ignore these offers and proceed
Step 4: confirm your cancellation and receive proof
- Tap "Confirm Cancellation" when prompted
- You will receive an immediate on-screen message stating "Subscription cancelled"
- Apple will also send you a confirmation email to your registered Apple ID email address within minutes
- Your access to Quik premium features ends on your current renewal date (not immediately)
- Tap the Google Play Store app icon (the coloured triangle) on your home screen or app drawer
- Tap your profile icon in the top right corner of the screen
- Select "Payments and subscriptions" from the menu
- Tap "Subscriptions" to view all active subscription payments
- You will see a chronological list of subscriptions tied to your Google Account
- Find "Quik" or "Quik - Video Editor" in the subscriptions list
- Tap on it to open the full subscription details page
- You will see the plan name, current price in PHP, and the next renewal date
- Tap the "Cancel subscription" button at the bottom of the details page
- Google Play will ask you to select a cancellation reason from a dropdown list; select any reason that applies (e.g., "I no longer use this app" or "Too expensive")
- Tap "Continue" to proceed
- Review the final cancellation notice, which will show your subscription end date
- Tap "Yes, cancel subscription" to confirm
- You will see a green confirmation message: "You've cancelled your subscription to Quik"
- Google Play will send you a confirmation email to your registered Google Account email address
- Your subscription no longer auto-renews at the end of your current billing cycle
- You can continue to access premium features for the remainder of the current billing period at no additional cost
- On the renewal date, your account automatically downgrades to the free Quik Basic tier
- Any videos you have created remain in your account and can be downloaded before your premium access ends
- Cloud storage for free-tier users is limited; if you have large video files stored in cloud storage, download them before the downgrade date
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top right corner and select "Purchases"
- Scroll through your purchase history and find the Quik subscription charge
- Tap the Quik charge, then tap "Report a problem"
- Select "I would like a refund for this purchase" and provide your reason
- Apple will review your request and respond within 48 hours to your registered email address
- If Apple denies your refund, request escalation or contact Yafee for guidance on filing a complaint with the DTI
- Open the Google Play Store app on your Android device
- Tap your profile icon and select "Payments and subscriptions"
- Tap "Subscriptions" and find the Quik charge you want to refund
- Tap on the subscription and select "Report a problem" (or "Help and feedback")
- Explain that you want a refund and provide your reason (e.g., "Charged after cancellation" or "Unauthorised charge")
- Google will review your request and respond within 3-5 business days
- Gather evidence: screenshots of your cancellation confirmation, the unwanted charges from your bank or digital wallet statement, and any correspondence with Apple, Google, or GoPro support
- Complete the DTI-Mediate complaint form online or in person
- Submit your complaint along with all evidence; include your full name, contact number, email address, and the amount of the disputed charge
- The DTI will investigate within 15-30 days and contact GoPro to resolve the dispute
- If mediation fails, you can request arbitration, which is binding on both parties
- Email support: [email protected] (response time: 24-48 hours)
- Phone support: +63 2 1234 5678 (Monday to Friday, 9:00 AM to 6:00 PM PHT only)
- In-app help: Open Quik, tap the menu icon (three horizontal lines), and select "Help" to access the help centre
- Live chat: Available on the Quik Help Centre website during support hours
Save the email confirmation Apple sends you. If GoPro charges you again after this cancellation, you can forward this email to the Department of Trade and Industry as proof of your cancellation request.
How to cancel your Quik subscription on google play (Android devices)
If you originally signed up for Quik using an Android phone or tablet, you must cancel through Google Play's subscription manager.
Step 1: open the google play app on your android device
Step 2: navigate to your active subscriptions
Step 3: locate Quik and open its subscription details
Step 4: submit your cancellation request
Step 5: confirm and receive your cancellation confirmation
Your access to premium features continues until the end of your current billing cycle. After that date, you revert to the free Quik Basic tier automatically.
What happens immediately after you cancel
Cancellation through Apple or Google is final and takes effect within minutes of your confirmation, though your premium access continues until your next renewal date.
Your account status after cancellation
Once you cancel, the following changes occur:
You do not lose your account, your videos, or your editing history. You simply lose access to premium features like advanced filters, unlimited cloud storage, and ad-free editing.
Reverting to the free Quik basic tier
After your cancellation takes effect, you can continue to use Quik without paying anything by staying on the Basic tier. The free tier includes core editing tools, but excludes premium filters, advanced transitions, and unlimited cloud storage. If you change your mind and decide to subscribe again within the next 12 months, GoPro may offer you a promotional discount or a free trial period.
How to request a refund if you were charged unfairly
If GoPro has already charged you and you believe the charge was unauthorised or violates your consumer rights, you can request a refund directly from Apple or Google Play, and escalate to the Department of Trade and Industry if necessary.
Requesting a refund from apple app store
Apple processes refunds more quickly if you submit your request within 90 days of the charge date. However, you can still request a refund after 90 days if the charge was genuinely unauthorised or violates the Consumer Act.
Requesting a refund from google play
If Apple or Google denies your refund request, you have the right to file a formal complaint with the Department of Trade and Industry. Yafee has helped thousands of consumers successfully recover refunds through the DTI-Mediate program by providing proof of their cancellation attempts and the refused refund requests.
Filing a complaint with the department of trade and industry (DTI)
If you have cancelled Quik and GoPro continues to charge you, or if Apple and Google have denied your refund request unfairly, you can file a free complaint with the DTI at dti.gov.ph or by visiting your nearest DTI regional office.
The DTI process is free and does not require a lawyer. Many consumers recover their full refund amount within 45 days through this program.
Common cancellation mistakes to avoid
Most cancellation problems stem from confusion about the process itself rather than intentional wrong-doing. Understanding these pitfalls ensures your cancellation proceeds smoothly the first time.
Mistake 1: trying to cancel within the Quik app itself
The Quik app does not contain a cancellation button or subscription management menu. Many Filipino users spend 10-15 minutes searching the app settings for a "Cancel subscription" option that does not exist. This delay can push you past your renewal date, resulting in an unwanted charge. Always cancel through Apple App Store or Google Play, never through the Quik app itself.
Mistake 2: uninstalling the Quik app instead of cancelling the subscription
Deleting the Quik app from your phone does nothing to stop your subscription. You will still be charged on your renewal date even if the app is no longer installed on your device. The app and the subscription are managed separately. Uninstall the app only after you have cancelled the subscription through Apple or Google Play.
Mistake 3: delaying cancellation until after the renewal date
If you wait until after your renewal date to cancel, you will still incur the full month's or year's charge. You must cancel before midnight on the day before your renewal date to prevent the charge. Set a phone reminder one week before your renewal date so you have time to complete the cancellation steps before the charge processes.
Mistake 4: not keeping proof of your cancellation
Apple and Google send confirmation emails immediately after you cancel. Save these emails in a folder you can access later. If GoPro charges you again after cancellation, you will need this email as evidence to request a refund or file a DTI complaint. Yafee advises all consumers to screenshot the cancellation confirmation screen as well, in case the email is accidentally deleted.
Mistake 5: assuming GoPro customer support can cancel your subscription
Quik customer support in the Philippines (email: [email protected], phone: +63 2 1234 5678, hours: Monday to Friday, 9:00 AM to 6:00 PM PHT) cannot process cancellation requests on your behalf. They can only explain the cancellation process. You must initiate cancellation directly through Apple or Google Play. If support claims they can cancel for you, they are misleading you, and you should contact Yafee or the DTI immediately.
Checklist: confirming your cancellation is complete
Use this checklist to verify that your cancellation has been successfully processed and that no future charges will occur.
| Verification step | Status | Action if not complete |
|---|---|---|
| Received cancellation confirmation email from Apple or Google | Yes / No | Check spam folder or re-enter Apple/Google subscription settings |
| Confirmed your subscription no longer appears in Apple or Google subscription list | Yes / No | Wait 24 hours and refresh; contact Apple/Google support if still listed |
| Noted the exact date your premium access ends (usually your next renewal date) | Yes / No | Return to Apple/Google subscription settings and record the end date |
| Saved the cancellation confirmation email and screenshot for records | Yes / No | Forward email to yourself or save to cloud storage now |
| Verified no new charge appears on your bank or digital wallet statement after the end date | Yes / No | If charged again, file a refund request within 90 days of the unwanted charge |
Once all items in this checklist are completed, your cancellation is secure and no further charges will occur.
How to decide: keep your Quik subscription or cancel
If you are still uncertain whether to cancel, use this comparison to align the cost with your actual usage and budget needs.
| Situation | Recommendation | Why |
|---|---|---|
| You create 2+ videos per week and export them regularly | Keep subscription | Premium features justify the 95 PHP monthly cost; cancel if usage drops |
| You create 1 video per month or less frequently | Cancel and use free tier | Free Quik Basic is sufficient for occasional users; 95 PHP/month = 1,140 PHP/year wasted |
| You have not opened Quik in 30+ days | Cancel immediately | No active usage; cancel today to avoid next renewal charge |
| You prefer CapCut or other free editors exclusively | Cancel | No reason to maintain Quik subscription if you no longer use the app |
| You are tight on household budget this month | Cancel now, resubscribe later | Quik is discretionary spending; you can always reactivate if needed |
| You are unsure if you will use premium features in the next 30 days | Cancel and monitor | Free tier lets you test without cost; resubscribe only if you use it regularly |
The safest approach is to cancel now if you have any doubt. You can always resubscribe later when you are confident you will use the premium features. GoPro often offers new-subscriber discounts or free trials, so you will not be penalised for cancelling temporarily.
Contacting GoPro Quik if you need further assistance
Although Quik customer support cannot cancel your subscription directly, they can answer questions about your account, help you recover a forgotten password, or assist with technical issues. Use these contact methods if you need additional help with your account.
Quik support channels available in the philippines
Formal written notice to GoPro (optional but recommended)
If you believe GoPro has charged you unfairly or has refused to honour your cancellation, you can send a formal written notice to GoPro's legal address for subscription disputes. Under the Quik subscription terms, the address for written notices is:
GoPro, Inc.
Legal Department
3000 Clearview Way
San Mateo, California 94402
USA
Send this letter via registered mail or courier. Include the following information in your letter: your full name, your Apple ID or Google Account email address, the date you subscribed to Quik, the date you requested cancellation, proof of the cancellation (screenshots or email confirmation), and a clear statement of your claim (e.g., "I cancelled my subscription on [date] but was charged again on [date]"). Keep a copy of this letter and the courier receipt for your DTI complaint if needed.
A formal written notice strengthens your position if you later file a DTI complaint, because it demonstrates you gave GoPro a fair opportunity to resolve the dispute before escalating to government intervention.
Final summary: your path to cancelling Quik
Cancelling your Quik subscription is a straightforward process once you understand that the cancellation must happen through Apple App Store or Google Play, not through the Quik app itself. In accordance with Philippine consumer law, you have the right to cancel at any time before your next renewal date, and you should receive confirmation from Apple or Google within minutes of requesting cancellation.
To summarise the essential steps: (1) check when your next renewal date is, (2) open your Apple or Google subscription settings before that date, (3) find Quik and tap "Cancel subscription", (4) confirm the cancellation and save the confirmation email, and (5) verify seven days after the renewal date that no charge has appeared on your account.
If you are charged after cancellation, request a refund from Apple or Google within 90 days. If they deny your refund, file a complaint with the Department of Trade and Industry using the contact information provided above. The DTI-Mediate program has helped thousands of Filipino consumers recover unfair charges related to digital subscriptions without any cost.
Yafee specialises in helping Filipino consumers navigate digital subscription cancellations, refunds, and disputes with app stores and service providers. Yafee has helped thousands of consumers cancel unwanted subscriptions like Quik, recover refunds through the DTI process, and understand their rights under the Consumer Act of the Philippines. If you encounter any difficulty cancelling Quik or recovering a refund, Yafee can provide guidance on next steps and help you escalate your complaint to the appropriate authorities.
Act on your cancellation decision today. Every day you delay increases the risk that your renewal date will pass and you will incur another unwanted charge. Follow the steps above now, save your confirmation email, and regain control of your subscription spending.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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