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Frequently asked questions
Cancel Plaud: Step-by-Step Guide
How to cancel Plaud and stop unexpected charges in the philippines
What Plaud is and why you might cancel
Plaud is an AI-powered transcription and note-taking service that records your meetings, classes, and conversations, then automatically converts them into searchable text. You access Plaud through its mobile app (available on Apple App Store and Google Play) and web platform, with a subscription model that charges you monthly for transcription capacity and AI intelligence features.
The service charges you for access to recording minutes and AI capabilities-the ability to summarize notes, extract key points, and search across your recordings. Plaud does not sell hardware; you pay only for the software subscription. The free Starter tier provides 300 transcription minutes per month at no cost, while paid plans range from ₱847 per month (Pro tier with 1,200 minutes) to ₱1,694 per month (Unlimited tier with unlimited minutes).
Most users cancel Plaud when they discover their actual usage falls short of their monthly cost, when they forget about auto-renewal charges hitting their account unexpectedly, or when their work situation changes and they no longer need recording features. Whatever your reason, Yafee has helped thousands of consumers understand their cancellation rights and execute the process without errors.
Understanding plaud's subscription structure
Plaud operates on an automatic renewal model, meaning your subscription renews every billing cycle unless you actively cancel before the next charge date. There is no minimum contract period, which means you retain the legal right to cancel at any time-but you must act before your renewal date to prevent the next charge from processing.
Your renewal date appears in your account settings. Identifying this date is crucial because Philippine consumer law requires companies to honour cancellation requests made before the charge cycle renews. Consequently, marking your renewal date on your calendar protects you from unexpected bills.
Common reasons consumers cancel Plaud
You may cancel because your transcription needs are lighter than your paid plan covers, you have found a more affordable alternative service, you subscribed automatically but never used the features consistently, or your professional circumstances shifted. Understanding your cancellation trigger helps you decide quickly whether to proceed with the cancellation steps outlined by Yafee below.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) is the legal framework that governs your rights with subscription services like Plaud. This law protects you in four specific ways when dealing with digital subscriptions.
First, you hold the legal right to cancel a subscription without penalty at any time, provided the company charges you no hidden termination fees. Second, you retain the right to receive a refund for unused services under certain conditions-particularly if you cancel before your renewal date and the company has not yet deducted the charge. Third, Philippine consumer law mandates transparent billing practices, meaning Plaud must clearly disclose all charges, renewal dates, and cancellation procedures before you subscribe. Fourth, if the company continues charging you after you cancel or ignores your cancellation request, you may escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group or file a cybercrime complaint with the National Bureau of Investigation.
Your legal position: You may cancel Plaud at any time without penalty under the Consumer Act of the Philippines (RA 7394). If Plaud continues charging you after you submit a cancellation request, you have grounds to file a complaint with the DTI or seek a chargeback through your payment provider. Keep all cancellation confirmations, screenshots of your account settings, and proof of charges as your legal evidence.
What to document for legal protection
Yafee recommends documenting every step of your cancellation process to protect yourself legally. Save screenshots showing your account settings before cancellation, record the date and time you submitted your cancellation request, and retain all confirmation emails from Plaud. If the company charges you again after you cancel, these records become your legal shield in a dispute or DTI complaint. Store these documents in a secure location (email, cloud storage, or printed copies) for at least 12 months after cancellation.
Identify where your Plaud subscription is billed
Your cancellation method depends entirely on which billing platform charged you initially. Consequently, you must locate your subscription source before you can cancel successfully.
Finding your subscription source
Check your most recent bank statement or credit card bill and identify the entity name on the charge. If the charge reads "Plaud" or "Plaud Inc.", you subscribed through the Plaud website directly. If the charge reads "Apple Inc." or shows an App Store reference, you subscribed through the Apple App Store. If the charge reads "Google Play" or "Google Inc.", you subscribed through the Google Play Store.
Alternatively, open your email inbox and search for "Plaud" or "receipt" to locate your original subscription confirmation. The confirmation email typically specifies which platform processed your subscription. This single step saves you time because attempting to cancel through the wrong platform will not stop your charges-the company billing you is the only entity that can stop your subscription.
Step-by-step cancellation procedures by billing platform
Yafee now walks you through the exact cancellation process for each billing source. Follow only the section that matches your subscription source.
Cancel a direct Plaud web subscription
If you subscribed through the Plaud website (charges appear as "Plaud" on your statement), follow these steps:
- Open the Plaud app or navigate to the Plaud website in your web browser.
- Log in using your registered email address and password.
- If you cannot recall your password, click "Forgot Password" and follow the email reset instructions.
- Locate your account settings or subscription management section.
- On the web platform, this typically appears in a menu labeled "Account", "Settings", or "Billing".
- In the mobile app, select the profile icon (usually in the bottom right corner) and scroll to "Subscription" or "Manage Plan".
- Find the "Cancel Subscription" or "Downgrade Plan" button.
- Do not click "Pause" or "Temporarily Disable"-these do not permanently cancel your subscription and charges will resume.
- Select the permanent cancellation option.
- Review the cancellation confirmation message, which will display your effective cancellation date and any remaining access period.
- Note this date for your records.
- Confirm the cancellation by clicking the final confirmation button.
- A confirmation email will arrive in your inbox within 5-10 minutes.
- If no email appears within 15 minutes, repeat steps 1-5 or contact Plaud support.
- Save this confirmation email and take a screenshot of your account settings showing "Cancelled" or "No Active Subscription".
Cancel your apple app store subscription
If you subscribed through the Apple App Store (charges appear as "Apple Inc." on your statement), Apple manages your subscription-not Plaud directly. You must cancel through Apple's system:
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the settings menu.
- Select "Subscriptions".
- If you do not see this option, ensure you are running iOS 13.0 or later.
- Look for "Plaud" in the list and tap it.
- If Plaud does not appear, you may not have an active subscription through the App Store.
- Tap "Cancel Subscription".
- Do not select "Pause Subscription"-pausing temporarily suspends billing but does not permanently cancel.
- Confirm your cancellation by following the on-screen prompts.
- Apple will display your final billing date and the date access ends.
- You will receive a confirmation email from Apple within 5-10 minutes at your registered Apple ID email address.
- Save this email as proof of cancellation.
In accordance with Apple's policy, your subscription remains active until your current billing cycle ends. You retain full access to Plaud until that date, after which your subscription terminates automatically.
Cancel your google play subscription
If you subscribed through Google Play (charges appear as "Google Play" or "Google Inc." on your statement), Google manages your subscription. You must cancel through Google's system:
- Open the Google Play Store app on your Android device or visit play.google.com in your web browser.
- Tap your profile icon in the top right corner.
- On mobile, this appears as a circle with your initials or photo.
- On web, click your account icon in the upper right.
- Select "Manage subscriptions" or "Subscriptions".
- You will see a list of all active subscriptions.
- Tap "Plaud" from the subscription list.
- If Plaud does not appear, you do not have an active subscription through Google Play.
- Tap "Cancel subscription".
- Ensure you do not select "Pause subscription" or "Disable auto-renewal"-these do not permanently cancel.
- Confirm the cancellation and review the final billing date displayed on screen.
- Take a screenshot of this confirmation.
- Google will send a confirmation email to your registered Google account email within 5-10 minutes.
- Save this email permanently as your cancellation proof.
Your Plaud subscription remains active through your current billing cycle. After this date, Google will not process any further charges, and your access to Plaud terminates automatically.
What happens immediately after you cancel
Cancellation takes effect, but your service access follows a specific timeline based on your billing platform and current billing cycle.
Your access timeline after cancellation
You retain full access to Plaud until the end of your current billing period. For example, if your renewal date is 15 March and you cancel on 1 March, you can continue using all Plaud features, including transcription and AI tools, until 14 March. On 15 March, your account automatically downgrades to the free Starter tier (300 minutes per month), and you lose access to your Pro or Unlimited features.
Consequently, plan your cancellation strategically. If you cancel close to your renewal date, you maximize your access time without paying for a new billing cycle. If you cancel early, you sacrifice unused prepaid access, though Yafee will address refund eligibility in the section below.
After cancellation: account status and data
Your recordings, transcriptions, and notes remain in your account even after cancellation. You can still access and download these files indefinitely-cancellation does not delete your data. Nevertheless, you lose the ability to create new recordings or use AI features once your subscription expires. If you need to preserve your recordings, download them before your access ends.
Your free Starter tier account persists. If you ever wish to resubscribe, your data and account history remain intact. You can upgrade to a paid plan at any time by revisiting your subscription settings.
Refund eligibility and claiming unused service credit
The Consumer Act of the Philippines (RA 7394) entitles you to a refund for unused services under specific conditions. In accordance with Philippine consumer law, Plaud must refund the prepaid portion of any billing cycle if you cancel before charges are deducted.
When you qualify for a refund
You qualify for a refund only if you cancel before your renewal date and the next billing charge has not yet processed. For example, if your renewal date is 20 March and you cancel on 18 March, Plaud should not charge you on 20 March. You have no refund entitlement for already-processed charges.
If your renewal date has already passed and charges have deducted, you may still request a refund for the current billing cycle by contacting Plaud support directly with proof of your cancellation request and the duplicate charge. Yafee recommends documenting this conversation in writing (via email) so you retain evidence for a DTI complaint if Plaud refuses.
How to request a refund from Plaud
- Verify your cancellation confirmation email from Plaud, Apple, or Google.
- This email contains the timestamp and effective cancellation date.
- If your renewal already occurred after you cancelled, gather proof of the unauthorized charge from your bank or payment provider.
- Take a screenshot of the transaction showing the date, amount (₱), and merchant name.
- Contact Plaud support via email (if an email address is available on their website) or through the in-app help function.
- State clearly: "I cancelled my subscription on [date] but received a charge on [date]. I request a refund for this unauthorized billing."
- Attach your cancellation confirmation and proof of the charge.
- Use language that mirrors your legal rights: "Under the Consumer Act of the Philippines (RA 7394), I am entitled to a refund for charges processed after cancellation."
- Request a response within 14 days.
- Philippine consumer law typically requires companies to resolve billing disputes within this timeframe.
- If Plaud refuses or does not respond, file a chargeback with your bank or credit card company.
- Provide your bank with the cancellation confirmation and proof of the unauthorized charge.
- Your bank will investigate and recover the funds on your behalf.
Filing a chargeback if Plaud does not refund
If Plaud continues charging you after cancellation or refuses to refund unauthorized charges, contact your bank's dispute resolution department. Provide your cancellation confirmation email and bank statements showing the charges. Your bank can reverse the transaction and recover the funds within 30-60 days. This process is your fallback if Plaud ignores your refund request.
Plaud pricing comparison and value assessment
Review Plaud's pricing tiers before you finalize your cancellation decision. Understanding your actual usage may change your mind, or it may confirm that cancellation is the right choice.
| Plan | Monthly cost (PHP) | Transcription minutes | AI features | Best for |
|---|---|---|---|---|
| Starter | ₱0.00 | 300 minutes | Basic search | Occasional users |
| Pro | ₱847 | 1,200 minutes | Full AI (summarize, extract, search) | Regular meeting attendees |
| Unlimited | ₱1,694 | Unlimited | Full AI plus priority support | Heavy daily users only |
Calculate your monthly usage: count how many minutes you record per month and compare this to your plan's allowance. If you consistently use fewer than 300 minutes, the Starter tier (free) suffices and you should cancel your paid plan. If you use 300 to 1,200 minutes monthly, the Pro tier may justify its ₱847 cost. Only upgrade to Unlimited if you genuinely record more than 1,200 minutes every month.
Common cancellation mistakes and how to avoid them
You can cancel Plaud with confidence-Yafee has guided you through each step. However, several mistakes can leave you charged indefinitely or stuck with unwanted access.
Mistake 1: pausing instead of cancelling
Many users click "Pause subscription" believing this stops charges permanently. It does not. Pausing temporarily suspends billing for 30-90 days, but your subscription reactivates automatically after this period, and charges resume. If you want to cancel permanently, you must click "Cancel subscription" and confirm the cancellation. There is no middle ground. Verify your action by checking your confirmation email explicitly states "cancelled" and not "paused".
Mistake 2: cancelling through the wrong platform
If you subscribed through the Apple App Store but attempt to cancel through the Plaud website, your cancellation will fail because Apple controls your billing. Similarly, cancelling through Plaud's website will not affect a Google Play subscription. Consequently, you must identify your billing platform correctly (as outlined above) before you proceed. Re-check your bank statement if you are uncertain.
Mistake 3: failing to save your cancellation confirmation
If Plaud later charges you after you cancel and you have no confirmation email, proving your cancellation becomes difficult. Your bank may refuse your chargeback dispute if you cannot produce evidence. Always save your cancellation confirmation email and take a screenshot of your account settings showing no active subscription. Store these in a dedicated email folder or cloud backup.
Mistake 4: not checking your account before cancellation
Log into your Plaud account one final time before you cancel and review your current billing date, remaining minutes, and active features. This ensures you understand exactly what you are cancelling and prevents confusion if a duplicate charge later appears on your statement.
Escalation: what to do if Plaud refuses to cancel
In rare cases, a company may refuse your cancellation request or claim the cancellation did not process. You have clear legal recourse under Philippine consumer law.
Step 1: contact Plaud support in writing
Send an email to Plaud's support address (listed on their website) stating: "I submitted a cancellation request on [date] but my account remains active and I have been charged on [date]. I request immediate confirmation that my subscription has been cancelled and a refund for any charges processed after my cancellation request."
Request a response within 14 days and include your cancellation confirmation email and proof of charges. Keep a copy of this email for your records.
Step 2: file a complaint with the department of trade and industry
If Plaud does not respond or refuses to cancel, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI enforces the Consumer Act of the Philippines and investigates billing disputes. You can file your complaint online at dti.gov.ph or in person at your nearest DTI Regional Office. Provide your cancellation confirmation, proof of charges, and all correspondence with Plaud support.
The DTI will contact Plaud on your behalf and demand compliance with Philippine consumer law. If Plaud fails to comply, the DTI can impose fines and public warnings against the company.
Step 3: pursue a chargeback through your bank
Simultaneously, contact your bank's fraud or dispute department and file a chargeback claim. Provide your cancellation confirmation and proof of unauthorized charges. Your bank will investigate and reverse the transactions. This process typically resolves disputes within 30-60 days.
Checklist: ensure your cancellation is complete and protected
Use this checklist to confirm you have completed every step correctly and protected yourself legally.
| Action | Completed? | Evidence to keep |
|---|---|---|
| Identify billing platform (web, Apple, or Google) | Yes / No | Bank statement showing charge source |
| Navigate to correct cancellation page | Yes / No | Screenshot of subscription settings |
| Click "Cancel subscription" (not "Pause") | Yes / No | Screenshot of cancellation button |
| Receive and save cancellation confirmation email | Yes / No | Confirmation email (critical) |
| Verify account shows "Cancelled" or "No active subscription" | Yes / No | Screenshot of account status |
| Monitor bank statement for 60 days | Yes / No | Bank statements |
| If charged again: contact support in writing | Yes / No | Support correspondence |
How yafee supports your cancellation and consumer rights
Yafee is a consumer-focused legal resource dedicated to helping you understand your subscription rights and execute cancellations correctly. Our contract law specialists have helped thousands of consumers in the Philippines navigate complex cancellation procedures and recover unauthorized charges through the DTI.
When you use Yafee's guides, you access legal frameworks grounded in the Consumer Act of the Philippines (RA 7394), step-by-step procedures verified against each company's actual cancellation systems, and escalation pathways to formal consumer protection authorities. Yafee ensures you never cancel in the dark-every recommendation is backed by your legal entitlements and Philippine consumer law.
If you encounter resistance from Plaud or face charges after cancellation, Yafee provides you with the evidence templates and regulatory contact information needed to file a formal DTI complaint. Our mission is to shift the power balance back to consumers and ensure companies honor your cancellation requests without delay or argument.
Summary and your next steps
You now hold all the information required to cancel your Plaud subscription successfully and protect yourself legally. Your cancellation timeline is simple: identify your billing platform, log into your account, click "Cancel subscription", receive your confirmation email, and monitor your account for 60 days to ensure no further charges appear.
If Plaud continues charging you after cancellation, your legal rights under the Consumer Act of the Philippines (RA 7394) entitle you to a refund and escalation to the Department of Trade and Industry. Keep your cancellation confirmation and proof of all charges. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges-and you now possess the same legal clarity and procedural knowledge they used successfully.
Begin your cancellation today by identifying your billing platform in your bank statement. Your unused prepaid time ends on your renewal date, so act before that date arrives. Yafee remains your resource if you face any complications during the cancellation process.
Contact information and address for Plaud support
If you need to contact Plaud for support during or after your cancellation, visit their official website to locate their current email address, support form, or live chat. Unfortunately, specific mailing address information for Plaud is not publicly listed. However, all communications regarding billing disputes should be conducted in writing (via email) so you retain evidence for potential DTI complaints or chargeback disputes.
For formal consumer complaints unresolved by Plaud, contact the Department of Trade and Industry (DTI) Consumer Protection Group at their regional office nearest you, or file your complaint online at dti.gov.ph. The DTI will investigate your billing dispute and enforce your consumer rights under Philippine law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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