How to cancel Filterly and stop charges before your next billing cycle

What Filterly is and why you might want to cancel

Filterly is a subscription-based SaaS platform that offers data filtering and visualization tools, though some app-store listings also describe it as an AI photo editing solution. The confusion about Filterly's core function stems from the fact that the brand operates across multiple product contexts, and the legal responsibility for your subscription falls to Asana Rebel GmbH, a Berlin-based entity identified in the terms of service at filterly.app/terms.

For users in the Philippines, this distinction is critical because you may have subscribed through the web platform, a mobile app, or an app store, yet customer support access remains limited. The verified support channel is [email protected], with no published telephone number and no live chat facility. That friction in customer service is precisely why many users struggle when attempting to cancel their subscriptions. Yafee recognizes that inadequate support channels often leave customers feeling locked into services they no longer need.

Pricing structure and what you pay each month

Filterly operates on a monthly recurring subscription model with three pricing tiers. The Small Plan costs approximately PHP 125 per month, the Medium Plan costs PHP 240 per month, and the Large Plan costs PHP 395 per month. You are purchasing ongoing access to the service, not a one-time product, which means your credit card, GCash, or Maya digital wallet incurs an automatic charge every month until you actively stop the subscription.

A critical detail applies if you subscribed through the App Store or Google Play: your billing relationship is with Apple or Google, not directly with Filterly. Consequently, you must cancel in the exact channel where the charge originates. Cancelling through the Filterly website alone will not terminate an App Store or Google Play subscription. This multi-channel billing structure is one reason Yafee emphasizes checking where you originally signed up before attempting cancellation.

Common cancellation obstacles and red flags

User reports reveal a consistent pattern of confusing trial language, unexpected renewals, and barriers to cancellation. Some users report that they cancelled their account but charges persisted, while others discovered that Filterly renewal dates were never clearly communicated before the next billing cycle occurred. Furthermore, if you are within a trial period or approaching your renewal date, you must act immediately before the next charge appears on your bank statement or mobile wallet. Yafee has observed that delays of even a few days can result in unwanted charges that require additional effort to dispute and recover.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal foundation when you purchase a service online or through an app. This statute guarantees you the right to accurate information about pricing, billing cycles, and cancellation procedures before you make any payment.

What the consumer act of the philippines guarantees you

Under this framework, Filterly must provide you with clear, honest, and easily accessible information about how much you will pay, when you will be charged, and precisely how to cancel. If the company made cancellation information difficult to locate, failed to send you advance notice before charging your card, or continued billing you after you requested cancellation, that conduct violates your consumer rights. You possess the legal foundation to demand a refund and escalate the matter through official channels if support ignores your request.

Your legal position: You have the statutory right under the Consumer Act of the Philippines to receive an immediate refund if Filterly charged you after you submitted a valid cancellation request, or if the company failed to honor your cancellation within five to ten business days of your written request. You also have the right to accurate billing disclosures before any charge is applied.

Where to escalate if Filterly refuses to help

If you cancel successfully but Filterly continues to charge you, or if the company ignores your cancellation request, the Department of Trade and Industry (DTI) in the Philippines administers and enforces the Consumer Act. You can file a formal complaint with the DTI's Consumer Protection Group if Filterly refuses to refund unauthorized charges or fails to honor your cancellation within a reasonable timeframe. The DTI has the authority to compel the company to cease the charges, provide refunds, and pay penalties for violations. Consequently, documenting your cancellation request (with screenshots or email confirmation) and preserving records of unauthorized charges strengthens your position if escalation becomes necessary.

Step-by-step cancellation methods for Filterly

Your cancellation route depends entirely on where you originally signed up and the billing method you used.

Cancel through your Filterly web account

If you subscribed on the filterly.app website using a credit card, debit card, or digital wallet, you must cancel through your account settings before your next renewal date.

1. Navigate to filterly.app in your web browser and log in using your email address and password.
2. Locate your account menu, typically found in the top-right corner of the dashboard.
   • Click on "Account," "Settings," or an icon resembling a user profile.
   • Select "Subscription," "Billing," or "Plans" from the menu.
3. Find your active subscription and select "Cancel Subscription" or "Downgrade Plan."
   • If you see a "Pause" option, note that pausing does not always prevent renewal charges; always select "Cancel" to end the subscription entirely.
4. Follow the on-screen prompts to confirm your cancellation.
   • Filterly may offer you a discount to retain your business; only accept if you genuinely intend to continue.
   • Otherwise, select the final "Cancel Subscription" button.
5. You will receive a confirmation message on screen and via email at your registered address.
   • Save this confirmation email; it serves as proof of your cancellation if disputes arise later.
6. Verify that the charge does not appear on your next billing date.
   • Check your bank or digital wallet statement 5 to 10 days after your cancellation.
   • If a charge appears, contact [email protected] immediately with your confirmation email as evidence.

Cancel an app store subscription (iPhone or iPad)

If you subscribed to Filterly through the Apple App Store, your billing is managed by Apple, and you must cancel through your device settings rather than through the Filterly website.

1. Open the Settings app on your iPhone or iPad and tap your name at the top of the screen.
2. Select "Subscriptions" from the menu.
   • On some iOS versions, this option appears under "iTunes and App Stores" or "Media and Purchases."
3. Find "Filterly" in your active subscriptions list and tap it.
4. Select "Cancel Subscription" or "Cancel Free Trial" depending on your account status.
   • Apple will ask you to confirm your cancellation and may display alternative offers; ignore these and proceed with cancellation.
5. You will see a confirmation message stating when your subscription will end.
   • You retain access to Filterly until that date; no immediate loss of service occurs.
   • Apple will send you a confirmation email.
6. Verify that the charge does not recur by checking your Apple billing statement after your expiration date.

Cancel a google play subscription (Android)

If you subscribed to Filterly through Google Play, you must cancel in the Google Play app on your Android device; cancelling through the Filterly website will not stop the charge.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner and select "Payments and subscriptions."
3. Select "Subscriptions" from the menu.
4. Tap "Filterly" to open your subscription details.
5. Select "Cancel Subscription" and confirm your cancellation.
   • Google may offer you a discount or discount code; only accept if you intend to continue using the service.
   • Proceed to the final confirmation step to complete the cancellation.
6. Google will send you an email confirming the cancellation effective date.
7. Verify your Google Play billing statement 5 to 10 days after your expiration date to ensure no further charges appear.

Cancel by email if web or app cancellation fails

If you attempt to cancel through the Filterly website, App Store, or Google Play but encounter a technical error or receive no confirmation, you must cancel by email to create a documented trail. Yafee strongly recommends this method as backup evidence if Filterly disputes your cancellation later.

1. Send an email to [email protected] with the subject line "Subscription Cancellation Request."
2. Include the following information in your email body:
   • Your full name and email address associated with your Filterly account.
   • Your subscription tier (Small, Medium, or Large Plan).
   • The email address registered with your account.
   • Your current billing date or the date of your most recent charge.
   • A clear statement: "I am requesting immediate cancellation of my Filterly subscription, effective today. Please confirm this cancellation in writing and confirm that no further charges will be applied to my account."
3. Send the email from the address registered with your Filterly account to ensure the support team associates it with your subscription.
4. Retain a copy of your sent email and watch for a response within three business days.
   • If support does not respond within that timeframe, send a follow-up email and consider escalating to the DTI.
5. Once you receive written confirmation of cancellation from support, save that email permanently.

Understanding refunds and billing cycle details

Your refund eligibility depends on when you submit your cancellation request relative to your billing cycle.

Refund policy and timing

Filterly's standard policy does not offer prorated refunds for months in which you cancel mid-cycle; however, the Consumer Act of the Philippines may entitle you to a refund if the company failed to provide clear cancellation information or charged you after you requested cancellation. If you cancelled on the 15th of a month and your subscription renews on the 20th, the 20th charge represents an unauthorized debit after your cancellation request. You have the right to demand that charge be reversed.

Consequently, if Filterly charges you after you submitted a cancellation request, contact [email protected] immediately with proof of your cancellation (screenshot, email confirmation, or written cancellation request). Demand a full refund of that charge. If support refuses within five business days, file a complaint with the DTI Consumer Protection Group or dispute the charge directly with your credit card issuer or digital wallet provider (such as GCash or Maya).

What to expect after you cancel

Cancelling your subscription does not result in immediate data loss. You retain access to your account and any saved data until your subscription expiration date. After that date, Filterly may delete your data or restrict your access; verify Filterly's data retention policy by reviewing the terms at filterly.app/terms before you cancel if data preservation is important to you.

Furthermore, you will not receive a refund for unused days in your final billing month unless you can demonstrate that Filterly failed to disclose its cancellation policy or charged you after you requested cancellation. Yafee advises that you download or export any important data from your account before your access expires to avoid permanent loss.

Pricing comparison table

Common cancellation mistakes to avoid

You are not alone if you have attempted to cancel Filterly and encountered obstacles; thousands of users have navigated this process. The mistakes outlined below will help you avoid repeat charges and unnecessary disputes.

Mistake 1: cancelling your account without cancelling your subscription

Deleting your Filterly account does not automatically stop your subscription. The two actions are separate. You can delete your account and still incur charges if your subscription renewal date passes. Always cancel the subscription first, then delete your account if you wish to remove your profile entirely.

Mistake 2: assuming web cancellation stops app store charges

If you subscribed through the App Store or Google Play, cancelling through the Filterly website will not stop those charges. Your billing relationship is with Apple or Google, not Filterly. You must cancel within the App Store or Google Play app itself. Failure to do so will result in continued charges even if Filterly shows your subscription as cancelled in its own system.

Mistake 3: not verifying cancellation immediately

After you cancel, do not assume the process completed successfully. Wait three to five business days, then check your App Store, Google Play, or credit card statement. If a charge appears after your cancellation date, you have evidence of a billing error. Contact support immediately with screenshots showing the unauthorized charge.

Mistake 4: relying on pause instead of cancel

Some SaaS platforms offer a "pause" feature that temporarily suspends service but continues to charge your card. Filterly's pause function, if available, does not prevent renewal. Always select "Cancel Subscription" or "Cancel" rather than "Pause" to ensure charges stop entirely.

Mistake 5: ignoring email confirmations and billing statements

After you cancel, Filterly or the App Store will send you a confirmation email. Save this email indefinitely. Furthermore, review your billing statement for the next two billing cycles to verify that no charges appear. Yafee has observed that some users forget to save confirmation emails and then struggle to prove they cancelled when a dispute arises.

Keep or cancel decision matrix

Contact information and escalation address

If Filterly fails to honor your cancellation request or continues charging you after cancellation, you have two escalation routes: direct support and government enforcement.

Primary support contact

Send all cancellation requests and billing disputes to [email protected]. Include your account email, subscription tier, and the date you submitted your cancellation request. Retain a copy of your email. If support does not respond within five business days, proceed to the DTI.

Government enforcement: department of trade and industry (DTI)

The Department of Trade and Industry (DTI) administers the Consumer Act of the Philippines and accepts complaints from consumers regarding subscription billing violations, unauthorized charges, and unfair cancellation practices. You can file a complaint at the DTI's Consumer Protection Group offices located in your region. Furthermore, many DTI offices now accept complaints online through the DTI website.

When you file a DTI complaint, provide the following documentation:

• Copies of all emails sent to [email protected] with timestamps.
• Screenshots of your cancellation request and any on-screen confirmation messages.
• Bank statements or digital wallet transaction history showing all charges from Filterly.
• A written statement describing the dates you cancelled, what you did, and what charges continued after cancellation.

The DTI will investigate your complaint and issue a directive to Filterly to cease charges and provide refunds if the company violated consumer protection law. This enforcement power is why documenting your cancellation request in writing is essential.

Registered entity information

If you need to address formal correspondence, the company legally responsible for Filterly subscriptions is:

Asana Rebel GmbH
Berlin, Germany
Service email: [email protected]

Note that Filterly AB in Stockholm operates the filtrely.eu service separately. If your billing is associated with the EU-based service, correspondence should reference that distinction.

Why yafee helps you take control of your subscriptions

Filterly's limited customer support and multi-channel billing structure creates genuine friction for users seeking to cancel. Nevertheless, the Consumer Act of the Philippines and enforcement by the DTI provide you with clear legal rights and remedies. Yafee specializes in translating subscription cancellation law into actionable steps so you retain control of your money and can cancel with confidence.

The process outlined above covers every cancellation method, from web-based cancellation to email requests and official escalation through the DTI. By following these steps methodically and documenting each action, you protect yourself from unexpected charges and ensure Filterly honors your request. Yafee has helped thousands of consumers across the Philippines cancel unwanted subscriptions, recover unauthorized charges, and understand their legal rights. If you encounter resistance from Filterly or any other SaaS provider, Yafee's guides and resources empower you to act decisively.

Start your cancellation today using the method that matches where you signed up, save your confirmation, and verify that the charge stops on your next billing date. Your money remains yours until you decide otherwise.