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Frequently asked questions
Cancel Dribbble: The Right Way to Avoid Charges
How to cancel your Dribbble subscription and reclaim control before the next charge
What Dribbble is and why philippines-based creators cancel
Dribbble is a global creative platform where designers, illustrators, and freelancers showcase work, attract client proposals, and build professional portfolios. Since 2009, the service has operated on a freemium model: free accounts exist, but paid Pro plans unlock premium visibility, portfolio websites, lead collection, and client proposal tools. Consequently, these paid plans auto-renew on your billing date unless you cancel before the cycle closes.
For creators in the Philippines, the friction is immediate. Annual Pro plans range from ₱2,400 to ₱59,400, and many users sign up for one project, complete it, then forget they enrolled in an auto-renewing subscription. Months later, an unexpected charge hits your GCash, Maya, or bank account. At Yafee, we help Philippine users understand exactly how to cancel Dribbble-and every step you must take to prevent unwanted renewals.
The three pro plan tiers and their costs
Dribbble's paid structure scales with features and exposure level. Understanding which tier you subscribed to is critical before you cancel, because pricing and renewal dates vary by plan.
| Plan | Annual cost (PHP) | Key features |
|---|---|---|
| Pro Lite | ₱2,400 | Enhanced profile visibility, portfolio website, lead collection, 3 service listings |
| Pro Standard | ₱4,800 | 0% platform fee on payouts, 30 brief credits monthly, 3 team seats, analytics, Pro badge |
| Pro Plus | ₱59,400 | 50 brief credits monthly, 10 team seats, early access to features, VIP support, partner perks |
The cost gap between Pro Lite and Pro Plus is substantial: a 24-fold increase. Before you proceed with cancellation, log into your Dribbble account and screenshot your current plan name, renewal date, and last four digits of your payment method. You need this proof if a charge appears on your statement after you cancel.
Support availability and language barriers in the philippines
Dribbble operates globally and serves Philippine users through dribbble.com. All support runs through email ([email protected]) and a help center at help.dribbble.com/hc/en-us. The company does not offer live chat, phone support, or local-language assistance. Response times range from 24 to 72 hours, which means if you need urgent help with a disputed charge, you face delays.
Furthermore, Dribbble's support operates only in English. If you prefer to communicate in Filipino or Tagalog, you must compose your cancellation request and support tickets in English or use an online translation tool. Additionally, Dribbble's Terms of Service lack transparency around what happens to your portfolio, projects, leads, and client history after cancellation. Download and save all important work before you click cancel.
Why you might want to cancel Dribbble right now
Cancellation is the right choice when the subscription cost no longer delivers value or when you prefer alternative platforms.
Common reasons to cancel your subscription
- You signed up for a single project, completed it, and no longer need the platform.
- You are not receiving enough leads or client proposals to justify the annual cost.
- The platform fee structure or team seat pricing is cutting into your profit margins.
- You prefer other portfolio platforms such as Behance, ArtStation, or a personal website.
- You did not realize the subscription auto-renews and want to stop the next charge before it hits.
- You are consolidating tools and moving your portfolio elsewhere entirely.
When you should keep your Dribbble subscription
Conversely, keeping your Pro plan makes sense if you receive regular client briefs, if the brief credits generate more revenue than the annual cost, or if you value the portfolio website and lead-collection features. Track your leads and payouts for one billing cycle; if you consistently earn more than ₱2,400 (Pro Lite cost) per renewal period, renewal is cost-effective.
Your consumer rights under philippine law
When you cancel a subscription in the Philippines, your legal position is protected by the Consumer Act of the Philippines (Republic Act No. 7394) and the National Privacy Commission regulations. Understanding these rights prevents companies from retaining charges after cancellation.
What the consumer act of the philippines guarantees you
The Consumer Act of the Philippines (RA 7394) mandates that consumers receive clear information about subscription terms, including renewal dates, costs, and cancellation procedures. Consequently, you have the right to cancel without penalty if Dribbble fails to provide transparent renewal notices or if the company charges you after your cancellation request is submitted in writing or through their digital system.
Furthermore, if Dribbble processes a charge after you cancel, you hold the legal right to demand a refund. The Bureau of Consumer Protection (BCP), a division of the Department of Trade and Industry (DTI), enforces these protections. If Dribbble refuses to refund you after cancellation, you can file a complaint with the BCP at dti.gov.ph or contact them via hotline 1345.
Your legal position on refunds and disputed charges
Your legal position: Once you submit a cancellation request to Dribbble (via account settings or email to [email protected]), the company must honor it within the billing cycle and issue a refund if it charges you after your cancellation date. If Dribbble charges you despite your cancellation, you can dispute the charge with your bank, credit card issuer, or payment provider (GCash, Maya, etc.) and initiate a chargeback or refund request under Philippine consumer protection law. The DTI's Bureau of Consumer Protection will back your claim if you provide evidence of your cancellation request and the unwanted charge.
How to cancel your Dribbble subscription step by step
Cancellation on Dribbble is straightforward when you follow the correct sequence and save proof at every stage.
Step 1: log into your Dribbble account and locate your billing settings
- Visit dribbble.com in your web browser.
- Click your profile icon in the top-right corner.
- Select "Settings" from the dropdown menu.
- Click "Billing" or "Plans and Billing" on the left sidebar.
- Take a screenshot of your current plan name, renewal date, and payment method (last four digits).
Step 2: locate your active subscription and verify renewal terms
On your Billing page, you will see a section labeled "Active Plan" or "Current Subscription." This section displays your plan name (Pro Lite, Pro Standard, or Pro Plus), the next billing date, and the amount that will be charged on renewal. Write down this renewal date; you must cancel before midnight on that date to prevent the next charge.
Step 3: click the cancellation button and confirm your request
- On the Billing page, locate a button labeled "Cancel Plan," "Cancel Subscription," or "Manage Subscription."
- Click that button.
- Dribbble will prompt you with a confirmation screen; this screen may offer a discount code or incentive to stay-ignore these and proceed.
- Click "Confirm Cancellation" or "Yes, cancel my plan" (wording varies).
- Take a final screenshot of the confirmation message, which will state "Your subscription has been cancelled" or "Your plan will end on [date]."
Step 4: save your confirmation and verify the cancellation via email
After you click confirm, Dribbble should display a confirmation message on screen. Save this message as a screenshot or PDF. Additionally, Dribbble will send a confirmation email to the address linked to your account. Check your inbox (and spam folder) within 15 minutes for a cancellation confirmation email from Dribbble. This email serves as your proof that you cancelled.
Step 5: contact Dribbble support if you do not receive confirmation
If you do not see a cancellation confirmation on screen or receive a confirmation email within one hour, email [email protected] immediately. Use the subject line "Cancellation Confirmation Required" and include the following details:
- Your Dribbble account email address.
- Your full name and username.
- The date and time you attempted to cancel (include screenshots).
- Your current plan name and renewal date.
- A request for written confirmation that your subscription has been cancelled.
At Yafee, we recommend sending this email via a Gmail or email service that generates a read receipt, so you have proof that Dribbble received your cancellation request.
Step 6: monitor your payment account for the next charge
After cancellation, you should not see a charge on your next billing date. Monitor your bank account, credit card statement, GCash, or Maya account for 10 days after your previous renewal date. If Dribbble charges you after you cancelled, immediately dispute the charge with your bank or payment provider and contact the Bureau of Consumer Protection.
What happens to your account and portfolio after cancellation
Cancelling your Pro plan does not delete your account or portfolio immediately, but access to paid features ceases on your cancellation date.
Your account status after cancellation
Once your cancellation takes effect, your account reverts to a free Dribbble account. You retain access to your portfolio, projects, and profile, but you lose the following Pro features:
- Portfolio website (your custom domain portfolio is removed or converted to a free subdomain).
- Brief credits and lead collection tools.
- Analytics and performance insights.
- 0% platform fee on payouts (if you were on Pro Standard or Plus, Dribbble now takes a percentage cut).
- Team seats and collaboration tools.
- Pro badge on your profile.
Your existing work, projects, and client history remain in your account. Nevertheless, you cannot access paid features, and new clients cannot contact you through lead collection. If you want to export or download your portfolio before cancellation takes effect, do so immediately.
Downloading your work and portfolio before the plan ends
Dribbble does not offer an automated portfolio export tool. To preserve your work, you must manually download or screenshot each project. Alternatively, download full-resolution images of your projects from your Dribbble shots, then save them to a personal storage service such as Google Drive, OneDrive, or a local backup drive. This prevents loss of work if Dribbble changes its policies or if you decide to leave the platform permanently.
Refund eligibility and how to claim a refund after cancellation
Your refund eligibility depends on when you cancelled relative to your billing date and the reason for cancellation.
When Dribbble will issue a refund
Dribbble does not offer pro-rata refunds for partial plan usage. Consequently, if you cancelled on day one of a 365-day billing cycle, you will not receive a refund for unused time. However, if Dribbble charged you after your cancellation request was processed, or if you cancelled within a specific grace period (if one exists), you may be eligible for a refund. Contact [email protected] with your cancellation confirmation email and request a refund; Dribbble will review your request on a case-by-case basis.
Disputing a charge with your bank or payment provider
If Dribbble charged you after you cancelled, and the company refuses to refund you, dispute the charge directly with your bank, credit card issuer, or payment provider:
- Bank transfer or debit card: Contact your bank's customer service line and request a chargeback. Provide your cancellation confirmation email as evidence.
- GCash or Maya: Open the app, locate the transaction, select "Report Issue," and explain that you cancelled the subscription before the charge was processed. Attach your cancellation confirmation email.
- Credit card: Call your credit card issuer and request a dispute or chargeback. Provide your cancellation confirmation as evidence.
Most payment providers process disputes within 30 days and will refund you if you provide proof of cancellation. At Yafee, we have seen thousands of Philippine users successfully recover charges through this method.
Common cancellation mistakes and how to avoid them
Cancellation is simple when you follow each step, but several traps can leave you charged even after you think you have cancelled.
Mistake 1: cancelling through email instead of the app settings
Many users email [email protected] to request cancellation, but this method creates delays and confusion. Email requests can be misunderstood, lost, or deprioritized. Instead, cancel through your account settings using the official Billing page. Email is only a backup if the in-app cancellation fails.
Mistake 2: failing to save a cancellation confirmation
If you click cancel and see a confirmation message on screen, but do not save a screenshot or wait for the confirmation email, you have no proof if Dribbble disputes your cancellation. Always screenshot the on-screen confirmation and preserve the confirmation email in a separate folder labeled "Subscriptions" or "Cancellations."
Mistake 3: cancelling on the day of your renewal
If your renewal date is today and you cancel today, Dribbble may have already processed today's charge. Check your billing date at least three days before renewal and cancel before midnight on the day before renewal to ensure the charge is blocked.
Mistake 4: assuming you cancelled because you are no longer using the platform
Not logging in to Dribbble does not cancel your subscription. You must explicitly click the cancellation button in your account settings. Log in at least once per renewal cycle to verify you are still cancelled; Dribbble's system will show "Free Plan" next to your account name if cancellation was successful.
Mistake 5: deleting your Dribbble account instead of cancelling the subscription
Account deletion and subscription cancellation are different actions. Deleting your account removes your profile and portfolio permanently. Cancelling your subscription downgrades your plan to free but keeps your account intact. Cancel your subscription first; only delete your account if you want to permanently leave Dribbble.
Comparison table: cancellation summary and verification checklist
Use this checklist to verify your cancellation is complete and protect yourself from unexpected charges.
| Step | Action | Status |
|---|---|---|
| 1 | Log into Dribbble and open Billing settings | Done |
| 2 | Screenshot your current plan, renewal date, and payment method | Done |
| 3 | Click "Cancel Plan" and confirm cancellation | Done |
| 4 | Save the on-screen confirmation message as a screenshot or PDF | Done |
| 5 | Save the confirmation email from Dribbble (check inbox and spam folder) | Done |
| 6 | Log out, wait 5 minutes, then log back in and verify your plan shows "Free" | Done |
What to do if Dribbble charged you after cancellation
If you see a charge on your statement after you cancelled, act immediately to dispute it and recover your money.
Step 1: confirm the charge was not a previous billing cycle
Review your bank or GCash transaction history and match the charge date to your renewal date. If the charge appeared on your renewal date before you cancelled, it may be a charge from your previous cycle. Check your cancellation confirmation email to confirm the effective cancellation date.
Step 2: contact Dribbble support with your cancellation proof
Email [email protected] with the subject "Disputed charge after cancellation" and include:
- Your cancellation confirmation email or screenshot.
- The charge date and amount from your bank or payment provider statement.
- A request for an immediate refund and explanation.
Provide Dribbble five business days to respond. At Yafee, we recommend keeping a copy of all correspondence in case you need to escalate.
Step 3: dispute the charge with your bank or payment provider
If Dribbble does not refund you within five business days, immediately dispute the charge with your bank, credit card company, or payment app (GCash, Maya). Provide your cancellation confirmation as evidence. Your bank or payment provider will contact Dribbble and demand a refund. This process typically takes 30 days; most cases result in a refund in your favor.
Step 4: escalate to the bureau of consumer protection if needed
If your bank dispute is denied and Dribbble refuses to refund, file a complaint with the Bureau of Consumer Protection (BCP) at the Department of Trade and Industry (DTI). You can file online at dti.gov.ph or call the DTI Consumer Hotline at 1345. Provide your cancellation confirmation, the charge receipt, and your dispute correspondence with Dribbble. The BCP will investigate and compel Dribbble to refund you if evidence supports your claim. As a service based in Canada, Dribbble is subject to Philippine consumer protection law when it charges Philippine residents.
Contact information and address for formal complaints
If you need to escalate your cancellation dispute beyond Dribbble's support team, use the following addresses and contacts:
| Entity | Contact method | When to use |
|---|---|---|
| Dribbble support | [email protected] | Cancellation issues, charge disputes, missing confirmation |
| Dribbble admin address | 524 Yates St, Victoria, BC V8W 1K8, Canada | Formal written complaint if email fails (send via registered mail) |
| Bureau of Consumer Protection (DTI) | dti.gov.ph or Hotline: 1345 | Unresolved refund disputes or recurring unwanted charges |
| National Privacy Commission | privacy.gov.ph | If Dribbble retains your data after cancellation without consent |
Final steps: protecting yourself after cancellation
Cancellation is complete, but remaining vigilant ensures no surprise charges appear months later.
Monitor your accounts for 90 days
After you cancel, monitor your bank statement, credit card statement, GCash, and Maya account for the next 90 days. Watch for any charge labeled "Dribbble," "Dribbble, Inc.," or any variation. If a charge appears, you have proof of your cancellation and can dispute it immediately.
Save all documentation in one folder
Create a folder (physical or digital) labeled "Dribbble Cancellation" and store:
- Your original plan name, renewal date, and cost (screenshot).
- The cancellation confirmation message (screenshot).
- The cancellation confirmation email from Dribbble.
- Any follow-up emails with Dribbble support.
This folder serves as evidence if you need to file a dispute or complaint with the Bureau of Consumer Protection.
Unsubscribe from Dribbble marketing emails (optional)
After cancellation, you may receive marketing emails from Dribbble attempting to tempt you back with discounts. Unsubscribe from these emails by clicking the "Unsubscribe" link at the bottom of each email, or adjust your notification settings in your Dribbble account to prevent these messages.
Summary: why yafee is your trusted cancellation partner
Cancelling your Dribbble subscription is straightforward when you understand your rights and follow the correct sequence. You have the legal right to cancel under Philippine consumer law, the right to a refund if Dribbble charges you after cancellation, and the right to escalate to the Bureau of Consumer Protection if the company refuses to cooperate.
Yafee has helped thousands of Philippine consumers understand subscription auto-renewals, cancel unwanted services, and recover disputed charges. Whether you are cancelling Dribbble, GCash subscriptions, Maya premium features, or any other digital service, Yafee provides step-by-step guidance grounded in Philippine law and verified by contract-law specialists.
Cancel with confidence. Save your proof. Monitor your account. And if Dribbble charges you after cancellation, use this guide and the Bureau of Consumer Protection to recover your money. Yafee is here to ensure you stay in control of your subscriptions and your budget.