Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Confluence, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Confluence in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Confluence
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Confluence subscription with zero hassle
1
Fill in the form
Give us your details and those of your Confluence subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Confluence. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Confluence refuses your cancellation.
Frequently asked questions
Cancel Confluence: Step-by-Step Guide
How to cancel Confluence and stop charges before your next billing cycle in the philippines
Understanding Confluence and why filipino teams cancel
Confluence is a team workspace and knowledge management platform created by Atlassian, the Australian software company behind Jira. Your team uses it to store standard operating procedures, onboarding documents, meeting notes, product specifications, and company policies in a shared wiki that everyone can access and search.
In the Philippines, many professionals sign up for a free trial or paid plan, then discover that the subscription renews automatically each month without explicit reminders. The billing interface sits buried within your account settings, and the cancellation path is not immediately obvious. If you are paying for Confluence in Philippine pesos and no longer need the service, you deserve a clear, step-by-step guide to stop charges before the next billing cycle hits your payment method.
Yafee specializes in walking consumers through subscription cancellations with precision and legal authority. We help you understand your rights under Philippine consumer law and ensure you cancel correctly before surprise charges arrive.
Common reasons filipino teams and individuals cancel Confluence
Most cancellations happen because teams discover that Confluence is overly complex for their actual needs. If you use it only as a simple notes app, you may be paying ₱590 or more per month when free alternatives like Notion, Google Workspace, or Zoho Wiki serve your workflow better.
Others cancel because their project ended, their company switched to a different documentation tool, budget constraints arrived, or they were charged unexpectedly due to auto-renewal settings they did not know existed. Whatever your reason, your decision to cancel is valid, and Yafee understands the frustration of navigating confusing billing systems.
Confluence pricing in the philippines and what you actually pay
Atlassian publishes pricing in USD on its global website, but here is what subscribers in the Philippines typically face based on current exchange rates.
| Plan | USD per month | PHP estimate (₱) | Best for |
|---|---|---|---|
| Free | $0 | ₱0 | Single user or very small teams |
| Standard | $10.44 | ₱590 | Small teams needing basic collaboration |
| Premium | $15.44 | ₱872 | Teams needing advanced admin and integrations |
| Enterprise | Custom | Custom | Large organizations with governance needs |
These PHP figures are conversion estimates only. Atlassian does not publish fixed peso pricing, so your actual charge depends on the exchange rate applied at the moment of billing. Always log into your Atlassian account to check the exact amount you will be charged in your next billing cycle.
Your consumer rights and what philippine law guarantees you
When you cancel a subscription in the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) protects your right to a fair and transparent cancellation process.
What the consumer act of the philippines says about cancellation and auto-renewal
Under the Consumer Act, you have the right to cancel any subscription or recurring service without penalty, provided you follow the terms and timing set by the service provider. Atlassian is required to make the cancellation process clear, accessible, and free of hidden steps. Furthermore, Confluence must not continue charging you after you cancel.
If Confluence charges you after your cancellation takes effect, you have the legal right to dispute the charge and demand a refund. The burden of proof rests with Atlassian to show that your cancellation was not processed or that you authorized continued billing. If Atlassian refuses to issue a refund within 30 days of your cancellation request, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group, the official enforcement body for consumer rights in the Philippines.
Your legal position when cancelling Confluence in the philippines
You have the right to: Cancel your subscription at any point in your billing cycle without penalty or additional fees, provided you cancel before the next renewal date. You have the right to: Receive confirmation of your cancellation in writing or via email from Atlassian within 24 hours. You have the right to: Request a refund for charges incurred after your cancellation date if Confluence continues to bill you. You have the right to: Dispute unauthorized charges with your bank or payment provider and demand a chargeback if Atlassian does not refund you within 30 days. You have the right to: Lodge a formal complaint with the DTI Consumer Protection Group if Confluence refuses to honor your cancellation or refund request.
How to cancel Confluence step-by-step
The most direct and reliable way to cancel Confluence is through your Atlassian billing portal online.
Step 1: log into your atlassian account
- Open your web browser and go to confluence.atlassian.com.
- Enter your email address and password in the login screen.
- If you use single sign-on (SSO) through Google, Microsoft, or another provider, click that option instead.
- Complete any two-factor authentication prompts if your account has 2FA enabled.
Step 2: navigate to your billing settings
- Once logged in, click your profile icon in the top right corner of the screen.
- Select Profile from the dropdown menu.
- On the left sidebar, click Billing and subscriptions or Manage billing.
- You will now see a list of all active subscriptions linked to your account.
Step 3: locate your Confluence subscription
- Under the subscriptions list, find the entry labeled Confluence.
- Check the billing frequency (monthly or annual) and the renewal date displayed next to it.
- Note the exact date your next charge will occur; this is critical for cancellation timing.
- If you have multiple Confluence subscriptions, identify which one you wish to cancel.
Step 4: cancel your subscription
- Click the three-dot menu or Actions button next to your Confluence subscription.
- Select Cancel subscription from the dropdown menu.
- Atlassian will ask you to confirm your cancellation and may offer a discount or pause option; review these carefully and click Cancel subscription again to confirm.
- Do not select Pause unless you intend to resume billing later; Cancel is the option that stops all future charges.
Step 5: save your cancellation confirmation
- Atlassian will display a confirmation screen stating your subscription has been cancelled.
- Take a screenshot or note the cancellation confirmation number and the date.
- Check your email inbox (including spam and promotions folders) for a cancellation confirmation email from Atlassian within 2 hours.
- Save this email in a dedicated folder for your records.
Alternative cancellation method: contact atlassian support
If you cannot access your Atlassian account or the online cancellation process fails, you may contact Atlassian support in writing. Send a formal cancellation request via email to [email protected] or through the Atlassian Community Portal at community.atlassian.com/t5/Confluence/ct-p/confluence. In your email, include your full name, email address, Atlassian account ID, subscription plan name, and a clear statement: "I request immediate cancellation of my Confluence subscription effective today." Specify your preferred cancellation date. Keep a copy of this email and any response from Atlassian.
What happens after you cancel your Confluence subscription
Understanding the post-cancellation timeline helps you verify that your cancellation took effect and that charges have truly stopped.
During your final billing period
After you cancel, you retain access to Confluence until the end of your current billing period. If you paid monthly and cancelled on the 15th of a month, you can still use Confluence until the last day of that month. This grace period allows you to export your data, download documents, or transfer information before losing access.
Consequently, you should download or export all critical pages, attachments, and data immediately after cancellation. Atlassian does not automatically delete your workspace, but your ability to access and edit it ends when your access period expires.
Access and data retention after cancellation
Once your billing period ends, your Confluence workspace becomes read-only. You can view your pages but cannot create, edit, or delete content. After 30 days of non-payment, Atlassian may delete your workspace data, depending on your account terms. Check your cancellation confirmation email for specific data retention policies.
Verifying your cancellation took effect
Log into your Atlassian account 5-7 days after your intended cancellation date. Navigate to Billing and subscriptions again. Your Confluence subscription should no longer appear on the active list, or it should display a status of "Cancelled" with a cancellation date. If your Confluence subscription still appears as active, contact Atlassian support immediately to escalate the issue.
Refunds, credits, and your money back
Whether you receive a refund depends on the timing and terms of your cancellation.
Refund eligibility and timelines
If you cancel before your renewal date, you will not be charged again. You will not receive a refund for the current month or year you have already paid, unless Atlassian explicitly offers one as a courtesy or promotional gesture. This is standard for recurring subscription services in the Philippines and globally.
However, if Atlassian charges you after your cancellation takes effect, you are entitled to a full refund of those unauthorized charges. Request this refund within 30 days of the erroneous charge by contacting Atlassian support at [email protected]. Include your cancellation confirmation number, the date you cancelled, the date of the unauthorized charge, and the amount charged.
How to request a refund
- Log into your Atlassian account and navigate to Billing and subscriptions.
- Locate the invoice for the charge you dispute.
- Click the invoice to view its details.
- Click Contact support or Report an issue on the invoice page.
- Describe the issue: "I cancelled my Confluence subscription on [date], but I was charged on [date]. I request a refund of ₱[amount]."
- Attach your cancellation confirmation email and a screenshot of the unauthorized charge.
- Submit the support request.
Atlassian typically responds to refund requests within 5-10 business days. If Atlassian denies your refund request or does not respond within 30 days, you may escalate to your bank or payment provider and request a chargeback. You also have the right to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group if you believe Atlassian has violated your consumer rights.
Common cancellation mistakes and how to avoid them
Many subscribers encounter preventable issues during cancellation. Yafee has helped thousands of consumers navigate these pitfalls, and we want you to succeed on your first attempt.
Mistake 1: confusing pause with cancellation
The most common error is selecting Pause subscription instead of Cancel subscription. Pausing temporarily freezes your subscription and billing, but charges resume when your pause period ends. If you truly want to stop all charges, select Cancel explicitly. There is no difference in your access during a pause, so if you do not intend to resume, cancel completely.
Mistake 2: cancelling too close to your renewal date
If you cancel within 24 hours of your renewal date, Atlassian may process the renewal charge before your cancellation takes effect. Check your renewal date in your billing settings. Cancel at least 2-3 days before renewal to ensure your cancellation is processed first. If you are charged after cancellation due to timing, request a refund immediately with your cancellation confirmation as proof.
Mistake 3: not saving your cancellation confirmation
Atlassian sends a confirmation email, but it may land in your spam folder or get buried in your inbox. If you later dispute a charge, you will need this email as evidence. Screenshot your cancellation screen in the billing portal and save the confirmation email to a dedicated folder before you log out.
Mistake 4: assuming workspace deletion means cancellation
Some users delete their Confluence workspace thinking this cancels their subscription. It does not. Deleting your workspace only removes your content; your billing subscription continues to renew. You must cancel through the billing settings to stop charges, regardless of whether your workspace still exists.
Mistake 5: not checking for other linked subscriptions
If your organization uses multiple Atlassian products (Jira, Bitbucket, Statuspage), they may be bundled or linked to the same billing account. Cancelling Confluence does not cancel Jira or other products. Review your full subscriptions list and cancel each product separately if needed.
After cancellation: your final checklist
Use this checklist to confirm your cancellation is complete and your data is secure.
| Action | Completed? | Notes |
|---|---|---|
| Saved cancellation confirmation number | Yes / No | Screenshot your confirmation page |
| Received cancellation email from Atlassian | Yes / No | Check spam folder; save to a folder |
| Downloaded critical data and pages | Yes / No | Export before access period ends |
| Verified cancellation in billing settings 5-7 days later | Yes / No | Subscription should no longer appear as active |
| Monitored bank or credit card statements | Yes / No | Watch for unauthorized charges for 60 days |
| Filed a DTI complaint if charged after cancellation | Yes / No | Only if Atlassian refuses to refund |
If Confluence charges you after cancellation: your escalation path
If you cancelled correctly but Confluence charges you anyway, you have clear legal remedies under Philippine consumer protection law.
Step 1: contact atlassian support immediately
Email [email protected] within 7 days of the unauthorized charge. Include: your cancellation confirmation number, the date you cancelled, the date and amount of the unauthorized charge, and a copy of the charge on your bank or credit card statement. Request a full refund. Atlassian must respond within 10 business days.
Step 2: dispute the charge with your bank
If Atlassian does not refund you within 30 days, contact your bank or credit card issuer and report the charge as unauthorized. Provide your cancellation confirmation email as evidence. Your bank will open a dispute and may reverse the charge within 30-60 days. This action does not prevent you from also filing a complaint with the DTI.
Step 3: file a complaint with the DTI consumer protection group
If Atlassian refuses to refund you and your bank cannot help, lodge a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Submit your complaint online at www.dti.gov.ph or visit your regional DTI office. Include your cancellation confirmation, evidence of the unauthorized charge, proof that you contacted Atlassian, and copies of all correspondence. The DTI will investigate and may compel Atlassian to refund you.
Your legal position if Confluence violates your cancellation rights
Under the Consumer Act of the Philippines (RA 7394), Confluence has violated your consumer rights if it: (1) continues charging you after your cancellation takes effect, (2) refuses to process your cancellation request within a reasonable timeframe, (3) charges you without explicit written authorization for auto-renewal, or (4) makes the cancellation process deliberately confusing or difficult to access. You are entitled to recover the unauthorized charges plus interest and, in cases of deliberate misconduct, penalties of up to ₱5,000 per violation.
Confluence vs. free alternatives: should you cancel?
Before you cancel, consider whether Confluence truly does not meet your needs or whether a lower-cost plan would work instead.
| Feature | Confluence (₱590+/month) | Notion (Free or $10/month) | Google Workspace (₱150+/month) |
|---|---|---|---|
| Document collaboration | Yes | Yes | Yes |
| Team knowledge base | Yes | Yes | Limited |
| Jira integration | Yes (native) | No | No |
| Enterprise admin controls | Yes | Limited | Yes |
| Offline access | No | Yes (premium) | Yes |
| Free tier available | Yes (limited) | Yes (unlimited) | No |
If your team uses Jira extensively and requires deep integration with issue tracking and development workflows, Confluence justifies its cost. If you only need a shared notes app and collaborative documentation, Notion or Google Workspace will save you ₱400-500 per month with comparable features.
Contact information for Confluence and escalation
If you need to send a formal written cancellation notice or escalate a dispute, use these official addresses.
Atlassian support and billing
- Email: [email protected]
- Online portal: community.atlassian.com/t5/Confluence/ct-p/confluence
- Billing inquiry email: [email protected]
Atlassian offices for formal correspondence
- Atlassian Manila office (local Philippines address): For corporate correspondence only; billing inquiries are still processed online.
- Atlassian headquarters (Sydney): 341 George Street, Sydney NSW 2000, Australia
- Atlassian US office (checks/payment): Atlassian, Attn: Accounts Receivable, Chicago, IL, USA
Philippine consumer protection escalation
- Department of Trade and Industry (DTI) Consumer Protection Group: File complaints at www.dti.gov.ph or visit your regional DTI office.
- National Bureau of Investigation (NBI) Cybercrime Division: If you suspect fraud or identity theft related to your Confluence account.
Why yafee helps you cancel with confidence
Cancelling a subscription should never be a legal puzzle. Yafee specializes in precise, methodical guidance for subscription cancellations across the Philippines, grounded in consumer law and your actual rights.
Whether you are cancelling Confluence because you found a cheaper alternative, your project ended, or Confluence overcharged you, Yafee provides step-by-step procedures, legal explanations, and escalation pathways so you never feel trapped by a billing system. We have helped thousands of consumers cancel subscriptions correctly, avoid unauthorized charges, and recover refunds when companies refuse to respect cancellation requests.
Visit Yafee at yafee.com to explore cancellation guides for other services, learn your consumer rights under Philippine law, and access tools to track your subscriptions. Yafee ensures you stay in control of your billing and never pay for services you do not use.