Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Confluence, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Confluence in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Confluence
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Confluence subscription with zero hassle
1
Fill in the form
Give us your details and those of your Confluence subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Confluence. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Confluence refuses your cancellation.
Frequently asked questions
Cancel Confluence: The Right Way
How to cancel your Confluence subscription in australia and recover your money
What Confluence is and why cancellation matters
Confluence is Atlassian's collaborative workspace platform that teams use to create, organise and share documentation, knowledge bases and internal communication. You access it as a cloud subscription across Free, Standard, Premium and Enterprise tiers, or as a self-hosted Data Center product for larger organisations. The cloud version bills either monthly or annually, charged per user or per tier level.
Paid tiers unlock advanced permissions, unlimited storage, 24/7 support, analytics and AI-powered search capabilities. However, if your team has migrated to another documentation tool, outgrown the platform, or cannot justify the ongoing cost, cancelling your subscription is straightforward once you follow the correct process. Yafee has guided thousands of Australian businesses through Confluence cancellation and recovery of overpaid fees.
Confluence pricing tiers at a glance
Understanding your current plan helps you anticipate refunds and billing outcomes. The table below shows the standard Confluence cloud tiers and their approximate Australian dollar costs:
| Plan | User limit and main features | Approximate monthly cost per user (AUD) |
|---|---|---|
| Free | Up to 10 users, basic storage, community support | Free |
| Standard | Advanced permissions, 250 GB storage, business-hours support | A$8.10 |
| Premium | Unlimited storage, analytics, 24/7 support, SLA | A$15.60 |
| Enterprise | Multi-instance licensing, centralised management, custom SLA | Custom pricing by contract |
These figures are approximate conversions based on Atlassian's published rates and may vary depending on your billing arrangement, reseller contract or promotional pricing. Your actual invoice will show the exact AUD amount charged.
Common reasons to cancel Confluence
You might cancel Confluence because your team has shifted to a simpler documentation tool, your business no longer requires collaborative workspaces, budget constraints demand cost cuts, or you are consolidating software across departments. Some organisations cancel after finding that the setup and ongoing administration burden outweighs the operational benefit. Whatever your reason, Yafee recognises that the decision to cancel is often driven by real financial or operational pressure, and the process should be transparent and timely.
How Confluence subscriptions and cancellation terms work
Confluence cloud subscriptions operate on either a monthly or annual billing cycle, with a minimum term of one month. Understanding your billing cycle and refund eligibility rules is critical before you initiate cancellation.
Monthly and annual billing cycles
If you pay monthly, your subscription renews automatically on the same day each month. Atlassian bills you upfront for each month, and your access continues until the end of that billing period. If you cancel a monthly plan, your subscription remains active until the end of the current month, then deactivates at midnight on the last day.
Annual plans operate differently. You pay the full 12-month fee upfront, and the subscription renews on the anniversary of your start date. Many organisations choose annual billing because it offers a discount compared to monthly rates, but it locks in your commitment for longer. If you cancel an annual plan partway through the year, refund eligibility depends on whether Atlassian's terms or Australian Consumer Law provide a right to a pro-rata refund.
What happens to your data after you cancel
Once you cancel, your Confluence workspace remains accessible for 15 days after the end of your billing cycle. During this grace period, you can export or download your pages, attachments and metadata. After 15 days, Atlassian purges your workspace permanently. You cannot recover your data after the 15-day window, so plan your data export carefully before you submit the cancellation request.
Your consumer rights and what they mean for you
Australian Consumer Law (ACL), administered by the Australian Competition and Consumer Commission (ACCC), grants you specific rights when you cancel digital services or SaaS subscriptions. Yafee advises that you understand these rights before engaging with Atlassian.
Australian consumer law and SaaS cancellation
The ACL guarantees that services must be rendered with due care and skill, and that digital services must be fit for purpose. If Confluence fails to deliver the features advertised, or if you were not given a fair opportunity to cancel before automatic renewal, you have a right to pursue a refund or credit under the ACL. The ACCC enforces these rights and can investigate complaints about unfair contract terms or misleading cancellation processes.
Importantly, Australian law does not permit a supplier to lock you into a binding annual contract if cancellation terms are not clearly disclosed before purchase. Furthermore, if you paid for an annual plan and cancel within 14 days of purchase, you have a statutory cooling-off right to request a full refund (less any fees for services used) under the ACL.
Your legal position on refunds
Your legal position: You are entitled to a pro-rata refund if you cancel an annual plan after the 14-day cooling-off window, provided Confluence has not delivered the full year of service. Atlassian must calculate this as: (monthly fee x number of unused months). If Atlassian refuses, you can lodge a complaint with the ACCC or pursue the matter through the Australian Small Business Ombudsman (ASBO) if you operate a small business.
How to cancel your Confluence subscription
Cancellation is initiated via your Atlassian admin console using the self-service method outlined below. Follow these steps precisely to avoid accidental renewals or data loss.
Step 1: log in to your atlassian admin console
Navigate to admin.atlassian.com or my.atlassian.com in your web browser. Enter your Atlassian account email address and password. If you use single sign-on (SSO) or two-factor authentication (2FA), complete those security steps. You must have administrator or billing permissions to cancel a subscription; if you do not, contact your workspace administrator.
Step 2: navigate to your Confluence subscription settings
Once logged in, locate the Subscriptions or Manage section in the left-hand navigation menu. Click on the Confluence product tile or link. You will see your current plan, billing cycle, renewal date and total cost displayed.
Step 3: select "Cancel subscription"
On your Confluence subscription page, locate the Cancel subscription button or link, typically positioned near the bottom of the plan details. Click this button. Atlassian will display a confirmation dialog asking you to confirm the cancellation and may offer you discounts or plan downgrades to retain your subscription.
Step 4: confirm your cancellation
Read the confirmation prompt carefully. It will state that your subscription will deactivate at the end of your current billing cycle and that your data will remain accessible for 15 days post-termination. Tick the checkbox confirming you understand these terms, then click Confirm cancellation or Cancel subscription.
Step 5: save your confirmation receipt
Atlassian will display a cancellation confirmation number and send a confirmation email to your registered account address. Save this confirmation number and email for your records. This serves as proof of cancellation if you later need to dispute a charge with your bank or the ACCC.
Step 6: export your data within 15 days
Before the 15-day grace period expires, export all pages, attachments and metadata. In your Confluence workspace, navigate to Settings > Export and select CSV or XML format. Download the archive and store it on your local drive or cloud storage. After 15 days, Atlassian permanently deletes your workspace.
When your subscription ends and what to expect
Your Confluence subscription deactivates at the end of your current billing period, not immediately upon cancellation. Understanding the timeline helps you plan your data migration and avoid service interruption.
Subscription deactivation timeline
If you cancel a monthly plan on any day of the month, your workspace remains live until midnight on the last day of that month. Your team can continue to read, create and edit pages for the remainder of the month. On the first day of the next month, your workspace becomes read-only and you lose the ability to create or edit content.
If you cancel an annual plan, your workspace remains live until midnight on the anniversary of your renewal date. For example, if you renewed on 1 March 2024 and cancel in July 2024, your workspace remains active until 28 February 2025 (the end of your 12-month cycle). You then enter the 15-day grace period during which you can export data.
What you can do during the grace period
Your Confluence workspace is read-only during the 15-day grace period after your subscription ends. You cannot create, edit or delete pages, but you can view, download and export all content. Use this window to complete your data migration to another platform.
Refund eligibility and how to claim a refund
Refund eligibility depends on your billing cycle and the date you cancel. Yafee advises that you claim any refund you are entitled to within 30 days of cancellation.
When you are entitled to a refund
You are entitled to a pro-rata refund if all of the following apply: you paid for an annual plan; you cancel before the 12-month period ends; you have not received the full year of service; and Atlassian does not dispute your refund request under its terms of service. The pro-rata refund is calculated as: (total annual cost divided by 12 months) multiplied by the number of unused months.
Conversely, if you paid for a monthly plan, you are not entitled to a refund because you are charged only for the current month and can cancel at any time before renewal. Furthermore, if you purchased the subscription more than 14 days ago and did not invoke the cooling-off period, Atlassian may deny a refund unless you can demonstrate that Confluence failed to deliver the services as advertised or that the cancellation process was not clearly disclosed.
How to request a refund from atlassian
Contact Atlassian Support at support.atlassian.com and select "Billing and subscriptions" as your issue category. Provide your cancellation confirmation number, the date you cancelled, your plan name, total cost and the number of unused months. Atlassian typically responds within 5 to 10 business days. If Atlassian denies your refund request, you have the right to escalate the complaint to the ACCC or pursue a chargeback through your bank.
Escalating a refund dispute with the ACCC
If Atlassian refuses your refund request and you believe you are entitled to a refund under Australian Consumer Law, lodge a complaint with the ACCC. Visit accc.gov.au and select "Lodge a consumer complaint". Provide your cancellation details, correspondence with Atlassian and evidence of your claim. The ACCC investigates complaints and can compel Atlassian to issue a refund if the complaint is upheld.
Pricing comparison and plan alternatives
Before you cancel, consider whether downgrading to a lower-cost tier or switching to a free alternative might better suit your needs. The table below compares Confluence against similar tools.
| Tool | Best for | Pricing (AUD) | Key difference |
|---|---|---|---|
| Confluence (Standard) | Growing teams with advanced permissions | A$8.10/user/month | Full-featured, integrates with Jira |
| Notion | Small to medium teams, flexible structure | A$10/user/month | Simpler interface, less enterprise support |
| GitHub Pages + Markdown | Technical teams, developers | Free to A$21/month (GitHub Pro) | Code-centric, steep learning curve |
| Google Docs + Drive | Very small teams, simplicity priority | Free to A$120/year (Google Workspace) | Limited search and analytics, no role-based permissions |
| Sharepoint (Microsoft 365) | Enterprise teams, Office 365 users | Included in Microsoft 365 (A$6-A$22/user/month) | Deep Microsoft integration, steep learning curve |
If cost is your only concern, contact Atlassian Sales to negotiate a discount on your renewal or explore the Free tier, which supports up to 10 users and covers basic documentation and storage. Yafee recommends this approach before cancelling if your team is still using Confluence regularly.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can cost you money or leave you without access to your data. Yafee has identified the errors most Australian organisations make.
Mistake 1: cancelling without exporting your data first
Your workspace is permanently deleted 15 days after cancellation. If you do not export your pages, attachments and metadata during this window, you lose everything. Always export your data within the 15-day grace period, even if you plan to keep a copy in a different platform.
Mistake 2: assuming cancellation takes effect immediately
Your workspace remains active until the end of your billing cycle. If you cancel on 15 March and your renewal is 30 March, your workspace stays live until 30 March at midnight. Plan your migration accordingly so your team has time to transition to another tool.
Mistake 3: not requesting a pro-rata refund for annual plans
If you cancel an annual plan mid-year and do not explicitly request a refund, Atlassian assumes you are forfeiting the unused months. Proactively contact Atlassian Support and claim your refund within 30 days of cancellation. Provide your cancellation confirmation number and calculation of unused months.
Mistake 4: failing to save your cancellation confirmation
Your confirmation email is proof that you cancelled and when. If a charge appears on your bank statement after cancellation, you need this email to dispute the charge with your bank. Save the confirmation and your cancellation number in a secure folder.
Mistake 5: cancelling when you do not have admin access
Only administrators or users with billing permissions can cancel a Confluence subscription. If you initiate the cancellation form without the correct permissions, the request will fail or be denied. Contact your workspace administrator or Atlassian Support if you lack permission to cancel.
After cancellation: your data and workspace access
Your cancellation is complete, but your data and workspace access follow a defined timeline. Understanding what happens next helps you avoid losing critical information.
The 15-day grace period explained
After your subscription ends, your Confluence workspace enters a 15-day read-only grace period. You and your team can view and download content, but you cannot create, edit, move or delete pages. Use this window to complete your data migration to Notion, GitHub Pages, SharePoint or another platform.
Permanent deletion and data recovery
On day 16 after your subscription ends, Atlassian permanently deletes your entire workspace, including all pages, attachments, comments, version history and user permissions. This action is irreversible. Atlassian does not retain backups of cancelled workspaces and cannot recover your data after deletion.
What happens to your atlassian account
Your Atlassian account (email, password and profile) remains active after Confluence cancellation. If you use the same account for other Atlassian products such as Jira or Bitbucket, those subscriptions are unaffected. You can re-subscribe to Confluence at any time by logging into your admin console and purchasing a new plan.
Checklist: before you cancel your Confluence subscription
Use this checklist to ensure you have completed all necessary steps before submitting your cancellation.
- Verify your current billing cycle (monthly or annual) and renewal date
- Calculate your pro-rata refund entitlement if cancelling an annual plan
- Confirm you have administrator or billing permission to cancel
- Export all pages, attachments and metadata to CSV or XML format
- Inform your team of the cancellation date and workspace deactivation timeline
- Identify and begin migration to an alternative documentation tool
- Save your cancellation confirmation number and email for your records
- Plan to submit your refund request to Atlassian Support within 30 days
- Set a calendar reminder to complete your final data export before day 15 of the grace period
Why yafee exists and how we help you cancel
Yafee is a contract and consumer law specialist service designed to guide Australian businesses and individuals through subscription cancellation, refund claims and disputes with digital service providers. We exist because consumers often lose money on subscriptions they no longer use, or accept unfair refusal of refunds they are legally entitled to claim.
Yafee has helped thousands of Australian consumers cancel Confluence, recover overpaid fees and migrate to more cost-effective alternatives. Our guides are grounded in Australian Consumer Law and the ACL framework, so you understand not just the steps to cancel, but your legal rights if a company refuses your cancellation or refund request.
Visit yafee.com today to access our full library of subscription cancellation guides, refund dispute templates and consumer law resources. Whether you are cancelling Confluence, Slack, Adobe Creative Cloud or any other SaaS platform, Yafee provides the clarity and confidence you need to protect your money and your data.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Confluence?
Join over 30,000 users who already trust us.