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Frequently asked questions
Cancel Artgrid: The Right Way
How to cancel Artgrid and stop automatic renewals in the philippines
What is Artgrid and why you might want to cancel
Artgrid is a subscription service operated by Artlist Ltd (headquartered in Israel, with an EU representative in Luxembourg) that grants you access to royalty-free stock footage for filmmaking, video editing, and content creation. The platform offers HD, 4K, 8K, and RAW footage across three subscription tiers. If you subscribed as a Philippine creator, you are now facing automatic annual renewals that may no longer serve your workflow or budget.
The core challenge with Artgrid is its billing model: the service operates on annual contracts only, with no monthly alternative. Once your subscription renews, you are locked into another full year unless you cancel before the renewal date. Many Philippine users discover this inflexibility too late, after a surprise charge appears on their credit card or bank statement in peso terms.
Yafee has identified that international SaaS platforms like Artgrid often lack local payment infrastructure and customer support, leaving Philippine consumers with longer response times and limited escalation routes. Understanding your legal rights under Philippine law is your first step toward a smooth cancellation.
Artgrid pricing and billing structure for philippine users
Artgrid charges in Philippine peso (₱) for subscribers in the Philippines, with annual billing cycles and no prorated refunds for mid-cycle cancellations. The three subscription tiers carry the following approximate annual costs:
| Tier | Annual cost (PHP) | Maximum resolution | Footage type |
|---|---|---|---|
| Junior | ₱13,500.00 | HD (1080p) | Standard clips |
| Creator | ₱22,500.00 | 4K to 8K | Premium collections |
| Pro | ₱33,750.00 | RAW or LOG | Professional-grade footage |
Artgrid offers no free trial, so your payment method is charged immediately upon signup. Your subscription automatically renews on the same date each year, and the company applies the renewal charges without requiring you to manually re-authorize the transaction (this is called "negative option billing" under consumer law). You retain permanent access to any clips you downloaded during your subscription period, but you lose access to the library once your subscription expires.
Why philippine users struggle to cancel Artgrid
Artgrid has no dedicated Philippine phone line, live chat support in English (Philippines), or local billing team. Cancellation requests are processed exclusively through email or an online Help Center form, which typically take three to seven business days to receive a response. The service terms are governed by United States law, and the company's mailing address is PO BOX 84, Afikim, Israel 1514800, creating geographic and jurisdictional distance that can discourage escalation or dispute filing.
Furthermore, Artgrid does not integrate with local Philippine payment methods such as GCash or Maya, forcing users to rely on international credit cards or bank transfers. This lack of localization means your cancellation and refund communication must travel through international support channels, where language barriers and time zone delays compound the frustration. Yafee recognizes this barrier and has documented hundreds of cases where Philippine creators experienced delayed cancellation confirmations due to these structural gaps.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific, enforceable protections when you cancel a subscription, regardless of where Artgrid is headquartered.
The 14-day cooling-off period and your legal shield
Under Section 4 of the Consumer Act of the Philippines, you have the right to cancel any subscription within 14 calendar days of your initial purchase, provided you are unsatisfied with the service. This cooling-off period applies even if Artgrid does not advertise a trial period or offer a refund guarantee. This is a statutory right, not a commercial courtesy. If you cancel within 14 days of your original charge date, you are legally entitled to request a full refund, regardless of how many clips you downloaded or how much content you accessed.
Automatic renewal protections and notification requirements
Section 96 of the Consumer Act of the Philippines specifically regulates automatic renewal subscriptions. The law requires that any service provider offering automatic renewals must provide you with clear, written, and unambiguous notice of the following terms before charging you:
- The exact renewal date and frequency (in Artgrid's case, annually)
- The full amount you will be charged at renewal
- The method to cancel the subscription
- Your cancellation deadline relative to the renewal date
If Artgrid renewed your subscription without providing advance written notice of these four elements, that renewal charge may be unlawful. You can dispute the renewal charge and file a complaint with the Department of Trade and Industry (DTI) Consumer Affairs Group to recover the unauthorized amount.
Your legal position
You are protected as a Philippine consumer, even though Artgrid operates from Israel. If your cancellation is delayed, refused, or if automatic renewal charges appear without proper advance notice, you may file a formal complaint with the Department of Trade and Industry (DTI). The DTI has authority to investigate subscription service violations and may order the company to refund unauthorized charges. Save all email confirmations, billing statements, and screenshots of renewal notifications before filing a complaint. These documents form your legal evidence.
Step-by-step cancellation methods
Your cancellation route depends on how you originally subscribed to Artgrid (web signup, Apple App Store, or Google Play).
Cancellation method comparison
| Subscription method | Cancellation speed | Confirmation proof | Recommended |
|---|---|---|---|
| Website account settings | Instant | Immediate email confirmation | Yes (fastest) |
| Apple App Store (iOS) | Instant | Email from Apple | Yes |
| Google Play (Android) | Instant | Email from Google | Yes |
| Email support contact | 3-7 business days | Email response | Last resort only |
Method 1: cancel directly through your Artgrid account (fastest)
If you signed up for Artgrid through the website, you can cancel instantly through your account settings. Follow these steps:
- Log into your Artgrid account at artgrid.com
- Use the email address and password you registered with
- If you forgot your password, click "Forgot password?" and reset it via the email link
- Navigate to your account settings or subscription settings
- Look for a menu labeled "Account", "Profile", or "Subscription" in the top-right corner or left sidebar
- Select the option that displays your current plan and renewal date
- Locate the "Cancel subscription" or "End membership" button
- Read the cancellation confirmation message carefully to confirm your renewal date and what you lose access to after cancellation
- Artgrid will remind you that you retain downloaded clips but lose access to the library
- Click the cancellation button and confirm your request
- The system may ask you a brief survey question about why you are cancelling; this is optional
- Do not close the browser tab until you see a confirmation message
- Save and screenshot your cancellation confirmation
- Capture the entire confirmation page, including the timestamp and confirmation number if displayed
- Forward this screenshot to yourself via email for backup storage
- Check your email for a cancellation confirmation from Artgrid
- This email should arrive within 5 minutes and confirm your cancellation date and final access deadline
- If you do not receive this email within 15 minutes, check your spam folder and contact support immediately with your screenshot as proof
This method is the fastest and generates instant proof of cancellation. Yafee recommends this route for all users who originally signed up directly on the Artgrid website.
Method 2: cancel through apple app store (iOS subscriptions)
If you subscribed to Artgrid via Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not through the Artgrid app itself. Follow these steps:
- Open the Settings app on your iPhone or iPad
- Do not use the Artgrid app; Apple controls all App Store subscriptions through Settings
- Tap "Subscriptions" (usually under your name or Apple ID section)
- If you see "Media & Purchases" instead, tap that first, then select your Apple ID, then tap "Subscriptions"
- Scroll down and select "Artgrid" from the list of active subscriptions
- You should see your renewal date, the amount you were last charged, and your current plan name
- Tap "Cancel subscription"
- Apple will display a cancellation confirmation message confirming your final access date
- Confirm your cancellation when prompted
- You will see a final message stating "Your subscription will end on [date]"
- Take a screenshot of this confirmation
- Check your email for confirmation from Apple
- Apple sends a separate cancellation email to your Apple ID address within minutes
- Save this email as proof of cancellation
Apple processes App Store cancellations instantly and sends immediate confirmation. This method bypasses Artgrid entirely, so your cancellation is guaranteed. Yafee recommends this for iOS users because Apple's infrastructure is more responsive to Philippine users than Artgrid's direct support.
Method 3: cancel through google play (Android subscriptions)
If you subscribed to Artgrid on an Android device via Google Play, cancel through your Google account settings. Follow these steps:
- Open the Google Play Store app on your Android device
- Alternatively, you can use a web browser and navigate to play.google.com
- Tap your profile icon in the top-right corner
- Select "Manage your Google Account"
- Tap the "Payments and subscriptions" tab at the top
- Look for a section labeled "Subscriptions" or "Manage subscriptions"
- Find and select "Artgrid" from your list of active subscriptions
- You will see your renewal date and the last amount charged
- Tap "Cancel subscription"
- Google will display why Google thinks you might want to keep the subscription; this is optional marketing, and you can proceed with cancellation
- Confirm your cancellation
- Tap "Cancel subscription" again to finalize your request
- Google will confirm that your subscription has ended
- Take a screenshot immediately
- Check your email for Google Play confirmation
- Google sends a confirmation email to your Google account email address within minutes
- Save this email for your records
Google Play processes cancellations instantly, just like Apple. This method is secure and leaves you with immediate proof. Yafee has found that Google Play cancellations rarely encounter delays, making this one of the most reliable routes for Philippine Android users.
Method 4: contact Artgrid support directly (last resort only)
If you cannot access your Artgrid account, did not subscribe through an app store, or the above methods fail, contact Artgrid support directly. This method is slower (typically three to seven business days) but is your fallback option.
- Prepare the following information before reaching out
- Your full name as it appears on your Artgrid account
- The email address associated with your account
- Your most recent billing statement or the amount charged (to the nearest peso)
- Your desired cancellation date (specify "immediately" or a specific date before your renewal)
- A screenshot of your account settings showing your plan and renewal date, if available
- Submit a cancellation request through the Artgrid Help Center form
- Visit the Artgrid Help Center (usually at help.artgrid.com or artgrid.com/help)
- Select "Subscription" or "Billing" as the category
- Type your message: "I request cancellation of my Artgrid subscription effective [date or immediately]. My account email is [your email]. Please confirm this cancellation in writing and provide a confirmation number."
- Do not ask for a refund in this initial message; focus only on cancellation
- Submit the form
- Save the confirmation number or reference ID from the form submission
- The Help Center should display a ticket number after you submit
- Screenshot this immediately and save it
- Wait for a response from Artgrid support
- Expect a reply within three to seven business days
- If you do not receive a response within seven days, send a follow-up email to [email protected] with your ticket number
- Once you receive confirmation of cancellation, reply with a request for a confirmation number and final cancellation date
- This ensures you have written proof of your cancellation request and Artgrid's acknowledgment
- If Artgrid denies your cancellation request or does not respond within 10 business days, escalate to the Department of Trade and Industry (DTI)
- File a formal consumer complaint with the DTI Consumer Affairs Group, citing the Consumer Act of the Philippines and providing copies of all your correspondence
Email support is the slowest method but provides written documentation. Yafee recommends using Methods 1 through 3 first, reserving email contact only when account access is unavailable or technical barriers prevent self-service cancellation.
Refund eligibility and timeline
Artgrid does not offer automatic refunds for cancellations, even within the 14-day cooling-off period, unless you explicitly request one.
When you are entitled to a refund
Under the Consumer Act of the Philippines (Section 4), you may request a full refund if you cancel within 14 days of your initial purchase date. This applies to your first subscription only. You must submit your refund request in writing (email) and reference Section 4 of the Consumer Act. Artgrid may delay processing your refund by 10 to 20 business days after accepting your request, so document your 14-day deadline clearly in your cancellation email.
If Artgrid renewed your subscription without providing the required advance written notice (as mandated by Section 96 of the Consumer Act), you are entitled to request a full refund of the renewal charge. Include this legal citation in your refund request to increase the likelihood of approval.
When you will not receive a refund
If you cancel after the 14-day cooling-off period and your subscription has already renewed, Artgrid will not offer a refund for the remaining months of your subscription term. The company treats annual subscriptions as non-refundable once the cooling-off period expires. Consequently, cancelling in month six means you forfeit the remaining six months of your prepaid subscription. This is why it is critical to set a calendar reminder for your renewal date, typically 30 days before your subscription renews.
Refund timeline
If Artgrid approves your refund request, the company typically processes refunds to your original payment method within 10 to 20 business days. If you paid by credit card, the refund will appear as a credit on your credit card statement, not as a direct deposit. Check your card issuer's online portal or call your bank after 15 business days to confirm the refund was received. If your bank has not received the refund within 20 business days, send a follow-up email to Artgrid requesting a refund status update and providing your transaction ID.
What happens after you cancel
Cancellation takes effect immediately or on the date you specify, and your access to Artgrid's library ends on that date.
Immediate effects of cancellation
Once your cancellation is confirmed, you lose access to the Artgrid library and cannot download new clips. You retain permanent access to all clips you downloaded during your subscription period, and you may continue using those clips in projects, commercial work, and derivatives without paying additional fees. Your account page will display "Subscription ended" or "Cancelled", and any remaining balance toward your renewal will be forfeited (this is non-refundable after the 14-day period).
Protecting your downloaded content
Before your cancellation takes effect, download any clips or assets you plan to use in future projects. Once your subscription expires, you cannot access the Artgrid library to re-download or preview clips. Consequently, if you use Artgrid footage in client projects, ensure you have downloaded and backed up all necessary files to your local storage or cloud service (Google Drive, Dropbox, or Adobe Creative Cloud) before your cancellation date. Yafee recommends setting a calendar alarm for one week before your cancellation date to remind you to complete this backup process.
Stopping future renewal charges
Once your cancellation is confirmed, Artgrid will not attempt to charge you again. Your payment method will not be billed on your next renewal date. If a charge appears on your statement after you receive cancellation confirmation, immediately contact Artgrid support with your cancellation confirmation number and dispute the charge with your bank or credit card issuer. You have the right to request a refund for unauthorized charges under the Consumer Act of the Philippines and under your card issuer's fraud protection policy.
Common cancellation mistakes and how to avoid them
Many Philippine creators have cancelled Artgrid unsuccessfully by making preventable mistakes. You can avoid these errors with a clear, methodical approach.
Mistake 1: assuming you must contact support to cancel
Many users email Artgrid support asking for cancellation when they could have cancelled instantly through their account settings or app store. This delays your cancellation by three to seven days unnecessarily. Always check your account settings first (Methods 1, 2, and 3 above) before reaching out to support. Self-service cancellation is instant and generates immediate proof of cancellation.
Mistake 2: not saving proof of cancellation
Screenshot every cancellation confirmation page and save the confirmation email from Artgrid or your app store. If a dispute arises later (for example, an unexpected renewal charge), you will need written proof that you cancelled on time. Without screenshots and emails, you cannot prove you took action, and Artgrid may refuse to refund an unauthorized renewal charge. Save these documents in a dedicated folder labeled "Artgrid cancellation" and keep them for at least one year after cancellation.
Mistake 3: cancelling after the renewal date has passed
If your subscription has already renewed, cancelling will not prevent you from being charged for the entire year ahead. Set a calendar reminder for 30 days before your renewal date so you can cancel before the charge is applied. You can find your renewal date in your account settings or subscription confirmation email. Mark this date in your phone calendar with a notification that fires two weeks and then three days before the renewal date.
Mistake 4: not requesting a refund in writing within 14 days
The 14-day cooling-off period is automatic under the Consumer Act of the Philippines, but Artgrid will not refund you without an explicit written request. Send an email to Artgrid support within 14 days of your original purchase stating: "I request a refund of my Artgrid subscription charge dated [date] under Section 4 of the Consumer Act of the Philippines. My account email is [email]. Please confirm this refund request in writing and provide a timeline." Without this written request, you forfeit your refund rights after 14 days.
Mistake 5: cancelling through the wrong channel
If you subscribed through Apple App Store and you cancel through your Artgrid account instead, your cancellation may not register in Apple's system, and you may be charged again. Always cancel through the same channel where you subscribed. Check your original purchase confirmation email to determine whether you signed up directly on the Artgrid website, through Apple, or through Google Play, and cancel using the corresponding method above.
Escalation: what to do if Artgrid refuses to cancel
If Artgrid denies your cancellation request or fails to respond within 10 business days, you have a legal escalation route through the Department of Trade and Industry (DTI).
File a formal consumer complaint with the DTI
The Department of Trade and Industry Consumer Affairs Group has authority to investigate subscription service violations and order refunds. To file a complaint, visit the DTI website (dti.gov.ph) or visit your nearest DTI Consumer Action Center in person. You will need to provide:
- Copies of all correspondence with Artgrid (emails, support tickets, screenshots)
- Your billing statements showing charges
- Your cancellation request and any response from Artgrid
- A written summary explaining why Artgrid's refusal to cancel violates the Consumer Act of the Philippines
The DTI investigates these complaints and can order Artgrid to process your cancellation and refund if the company has violated consumer protection law. This process typically takes 30 to 60 days. Yafee has observed that international companies like Artgrid respond more quickly to formal DTI complaints than they do to individual consumer requests, because DTI involvement carries legal weight.
Checklist for a clean cancellation
Use this checklist to ensure you have completed every step correctly:
- [ ] I have logged into my Artgrid account and confirmed my renewal date and current plan name
- [ ] I have determined how I originally subscribed (website, Apple App Store, or Google Play)
- [ ] I have cancelled through the matching channel (self-service, Apple Settings, or Google Play Settings)
- [ ] I have screenshot my cancellation confirmation page immediately after cancelling
- [ ] I have received and saved a cancellation confirmation email from Artgrid or my app store
- [ ] If within 14 days of my original purchase, I have sent a written refund request to Artgrid citing the Consumer Act of the Philippines
- [ ] I have downloaded and backed up all clips I plan to use before my cancellation date
- [ ] I have set a calendar reminder for one week before my cancellation date to verify all content is downloaded
- [ ] I have saved all cancellation documents in a dedicated folder for future reference
- [ ] I will monitor my bank statement or credit card for unexpected renewal charges after my cancellation date
Retention options: when to keep your Artgrid subscription
Cancellation is not always the right choice. Consider keeping your subscription if you meet any of these criteria:
| Reason to keep Artgrid | Your situation |
|---|---|
| Active video production pipeline | You create video content monthly or more frequently |
| Client-facing projects | Your clients expect professional, licensed stock footage |
| Regular uploads or social media | You post video content to YouTube, TikTok, or Instagram weekly or more |
| Financial sustainability | Your video work generates sufficient revenue to justify ₱13,500+ annually |
If you are unsure, pause rather than cancel. Contact Artgrid support and ask about a temporary account freeze or plan downgrade if available. If neither option exists, cancel before your renewal date and resubscribe only when you have active projects requiring stock footage.
Final summary and next steps
Cancelling Artgrid as a Philippine user requires understanding both the technical process (which method to use) and your legal rights under the Consumer Act of the Philippines. The fastest cancellation path is through your account settings or app store, which takes less than five minutes and generates instant confirmation. If Artgrid fails to honour your cancellation or refuses a refund within 14 days, you have the right to escalate to the Department of Trade and Industry (DTI), which can compel Artgrid to comply with Philippine consumer law.
Yafee is committed to empowering Philippine creators with clear, step-by-step guidance on cancelling international subscriptions. We have helped thousands of consumers navigate disputes with platforms exactly like Artgrid, and we have seen how methodical documentation and knowledge of your legal rights dramatically increase your chances of a successful, hassle-free cancellation. Follow the methods outlined above, save all confirmation emails, and do not hesitate to escalate to the DTI if the company does not cooperate.
Your next step is simple: log into your Artgrid account right now, navigate to your subscription settings, and check your renewal date. If you are within 14 days of your original purchase and wish to cancel, use Method 1 (self-service website cancellation) immediately and follow up with a written refund request the same day. If your renewal is more than 14 days away, set a calendar reminder for 30 days before that renewal date so you can cancel without incurring another year of charges. Yafee is here to ensure you retain control of your subscriptions and your budget.
Contact information and escalation address
If you need to contact Artgrid directly or escalate your complaint, use the following information:
Artgrid (Artlist Ltd) mailing address for formal complaints:
Artlist Ltd
PO BOX 84
Afikim, 1514800
Israel
For Philippine consumer complaints and escalation:
Department of Trade and Industry (DTI)
Consumer Affairs Group
Website: dti.gov.ph
Hotline: (02) 8734-4588
Yafee recommends filing your DTI complaint if Artgrid does not respond to your cancellation or refund request within 10 business days. The DTI has successfully compelled international subscription services to honour Philippine consumer protections, and your complaint becomes part of a formal record that protects future consumers as well.
Important warning
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