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Frequently asked questions
Cancel Artgrid: The Right Way
How to cancel your Artgrid subscription and secure your refund in australia
Understanding Artgrid and why you might cancel
Artgrid is a stock video subscription service operated by Artlist Ltd that grants you access to high-quality, cinematic footage licensed for both commercial and personal projects. The platform offers tiered subscription plans that unlock different download resolutions and professional codecs, ranging from standard HD through to RAW, LOG, ProRes and DNxHR formats designed for production workflows.
The critical issue most Australian subscribers encounter: Artgrid displays monthly-equivalent pricing during marketing and sign-up, but charges you annually in a single lump sum. You may see "A$30 per month" prominently displayed, yet your bank statement shows an annual charge of A$358. This annual billing cycle directly shapes your refund eligibility, renewal dates and cancellation options. Understanding this structure before you commit prevents costly surprises later.
Yafee has analysed thousands of cancellation requests and found that billing confusion is the primary driver of customer dissatisfaction with Artgrid. When you know how the service structures its payments upfront, you can make an informed decision about whether it aligns with your creative budget and project needs.
Artgrid pricing in australia
Below is what you will actually pay annually when you subscribe as an Australian user.
| Plan | Monthly display price | Annual charge (AUD) | Best suited for |
|---|---|---|---|
| Junior | A$30 | A$358 | Personal projects, occasional clip downloads |
| Creator | A$45 | A$536 | Freelancers and small studios with regular use |
| Pro | A$74 | A$894 | Production houses and heavy commercial users |
Exact charges at checkout vary based on GST, currency conversion fluctuations and your payment provider's processing fees. Always review your final total before you confirm your purchase.
Why australian users cancel Artgrid
Yafee's research into customer feedback reveals three dominant reasons people seek to cancel their subscriptions.
- Unexpected annual renewal charges appearing on bank statements without adequate reminder
- Discovery that the monthly price advertised differs substantially from the actual annual charge
- Limited ongoing need for stock footage once their initial creative project concludes
Your consumer rights under australian law
Australian Consumer Law provides you with specific statutory protections when dealing with subscription services, particularly when cancellation is made deliberately difficult or inaccessible.
The 14-day cooling-off right for distance contracts
You hold the statutory right to request a full refund within 14 days of your first payment if you have not downloaded any video clips. This entitlement flows from Australian Consumer Law under the Competition and Consumer Act 2010, which applies to all distance contracts (including online subscriptions). Artgrid acknowledges this 14-day window in their support documentation, though disputes frequently arise over whether any downloaded content disqualifies you from a refund.
Your legal position: If you fall within the 14-day window and have downloaded no clips, you may demand a refund. Artgrid must provide it. If they refuse, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state consumer affairs authority.
Contact Artgrid support immediately if you wish to exit within this period. Retain proof of your payment date using your credit card statement or bank records; this evidence is your strongest protection if a dispute emerges.
Misleading pricing and disclosure failures
If Artgrid displayed a monthly price during sign-up without equally clear disclosure that you would be charged annually, you may have grounds to dispute the charge under Australian Consumer Law Section 29 (misleading or deceptive conduct). Many Australian subscribers report feeling misled by the prominent "A$30 per month" display when their actual charge was A$358 in a single annual debit.
Capture screenshots showing exactly how pricing appeared when you subscribed. This documentation becomes essential evidence if Artgrid denies your refund and you escalate the complaint to the ACCC or your state's consumer regulator.
The right to cancel must be accessible
Australian Consumer Law expects cancellation to be as simple and straightforward as the sign-up process. Artgrid does not provide a self-service online cancellation option; you must contact their support team by email. This lack of transparency around cancellation may itself constitute a breach of the Australian Consumer Law if it is treated as a deliberate barrier to exit. Yafee recommends documenting all communication with Artgrid when you request cancellation, as this creates an audit trail should you need to prove you attempted to cancel.
How to cancel your Artgrid subscription
Artgrid requires you to initiate cancellation through their support channel; there is no automated online option to stop your subscription immediately.
Step 1: prepare your account and payment details
Gather the following information before you contact support:
- Your email address registered with Artgrid
- Your payment method (credit or debit card) and the last four digits
- The date of your last or most recent payment (visible on your bank statement)
- A clear statement that you wish to cancel effective immediately or on your next renewal date
Step 2: contact Artgrid support via email
Yafee advises you to send your cancellation request to Artgrid's official support email address.
- Open your email client and compose a new message to [email protected] or [email protected]
- In the subject line, write: "Cancellation request for [your email address]"
- In the email body, include:
- Your full name and registered email address
- Your Artgrid subscription plan (Junior, Creator or Pro)
- The date you wish your subscription to cease
- A brief statement of your reason for cancellation (optional, but helpful)
- If you are within 14 days and have downloaded no clips, state: "I request a full refund as I have not downloaded any content and fall within the 14-day cooling-off period"
- Send the email and retain a copy in your sent folder as proof of your cancellation request
Step 3: confirm receipt and obtain cancellation confirmation
Artgrid support typically responds within 24 to 48 hours. Their response should include a confirmation that your subscription will cancel on a specified date. If no reply arrives within 48 hours, follow up with a second email referencing your original request and include the timestamp of your first email.
Once you receive confirmation, take a screenshot of the email and save it securely. This confirmation protects you if Artgrid attempts to charge you again after your cancellation date.
Step 4: monitor your billing following cancellation
Check your bank or credit card statement 3 to 5 business days after your stated cancellation date to confirm no further charges appear. If Artgrid charges you again after your cancellation confirmation, contact your bank immediately to dispute the transaction. Provide your bank with the cancellation confirmation email from Artgrid; this evidence supports your dispute claim and increases your likelihood of a chargeback or refund.
Refunds and financial recovery
Your refund entitlement depends on when you cancel and whether you have downloaded content.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your initial payment and have downloaded zero clips, you qualify for a full refund under Australian Consumer Law. Artgrid must process this refund to your original payment method within 10 business days of your cancellation request. If they do not, you have the right to request a chargeback through your bank, citing the breach of your statutory cooling-off right.
Refunds after 14 days
Once 14 days has elapsed or you have downloaded content, Artgrid is not required to offer a refund for the remainder of your subscription year. Your subscription will simply cease on the date Artgrid confirms. You do not receive a pro-rata refund for unused months. This is consistent with Artgrid's annual billing model and is legally permissible under Australian Consumer Law provided the terms were disclosed at sign-up.
Refunds if you paid via apple app store or google play
If you subscribed to Artgrid through the Apple App Store or Google Play Store on a mobile device, your refund request must be directed to Apple or Google, not directly to Artgrid. Both platforms honour 14-day refund windows for subscription purchases. Contact Apple Support or Google Play Support through their respective platforms to initiate a refund request there.
Common mistakes to avoid when cancelling
Cancelling thoughtfully and methodically protects you from billing disputes and ensures Artgrid honours your request without delay.
Not obtaining written confirmation of your cancellation
Email support leaves an audit trail; telephone calls do not. Always insist on written confirmation via email so you hold evidence that you requested cancellation on a specific date. If Artgrid ever claims you never asked to cancel, your email chain proves otherwise.
Cancelling too close to your renewal date
If you cancel just days before your annual renewal, Artgrid may process the renewal charge before your cancellation takes effect. Submit your cancellation request at least 7 to 10 days before your annual renewal date to create a buffer. Check your Artgrid account dashboard for your next renewal date and work backwards from there.
Forgetting to cancel via email if you signed up through a mobile app
Artgrid subscriptions created through the Apple App Store or Google Play Store often cannot be cancelled through the Artgrid website or email alone. If you subscribed through a mobile app, attempt cancellation through that app's subscription settings first. Only if that fails should you contact Artgrid directly and explicitly mention you subscribed via the App Store or Play Store so support can locate your account correctly.
Failing to dispute a charge if Artgrid continues billing after cancellation
If you receive your cancellation confirmation and Artgrid charges you again, do not assume it was a mistake. Contact your bank or credit card provider immediately to dispute the charge as unauthorized. Provide your bank with the cancellation email. Banks take these disputes seriously and will typically issue a chargeback in your favour when you supply proof you cancelled.
What happens after your Artgrid cancellation
Once Artgrid processes your cancellation, your access to the library ends immediately, though your downloaded clips remain yours to use.
Access to your downloaded content
Any video clips you downloaded before cancellation remain in your possession and licensed for the purposes specified in your original subscription terms. You retain the right to use those clips in your personal or commercial projects indefinitely. Cancellation does not revoke your licence to use previously downloaded material.
Account data and history
Artgrid retains your account history, including your download records and subscription dates, for their own accounting and dispute resolution purposes. You cannot download a full export of your account data unless you specifically request it; however, you can ask Artgrid to delete your personal information under Australian Privacy Principles if you wish.
Resubscription and promotional offers
After you cancel, Artgrid may contact you via email with resubscription incentives or special promotional pricing. You are under no obligation to respond. If you do not wish to receive these emails, unsubscribe using the link provided in the footer of any promotional email, or contact support and request removal from their marketing list.
Cancellation address and escalation
Direct your cancellation request to:
- Email: [email protected] or [email protected]
- Subject line: Cancellation request for [your email address]
If Artgrid refuses your refund or cancellation request without reasonable justification, escalate your complaint to:
- Australian Competition and Consumer Commission (ACCC): www.accc.gov.au or lodge a complaint via the ACCC's online portal
- Your state or territory consumer affairs authority: Each Australian state operates a consumer protection office (Consumer Affairs Victoria, Office of Fair Trading NSW, etc.). Yafee recommends contacting the regulator in your home state
Both bodies have authority to investigate breaches of Australian Consumer Law and can compel Artgrid to refund you if the breach is substantiated. Document every communication with Artgrid, retain all payment and cancellation confirmation emails, and submit these documents when you lodge your formal complaint.
Why yafee is your resource for subscription cancellation
Yafee specialises in helping Australian consumers navigate the cancellation process for SaaS and subscription services. Our guides break down each service's specific cancellation procedure, pricing structure and legal protections so you understand your rights before you contact support. Yafee has helped thousands of consumers cancel unwanted subscriptions, secure refunds and resolve billing disputes with minimal friction.
Whether you are within your 14-day cooling-off window or disputing misleading pricing, Yafee arms you with the legal framework, step-by-step instructions and escalation pathways you need to succeed. Visit Yafee.com today to explore our full library of cancellation guides and take control of your subscriptions.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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