How to cancel Salehoo and stop recurring charges in the philippines

Why you may want to cancel Salehoo

Salehoo is a subscription-based supplier directory and dropshipping platform that serves online sellers on Shopify, Amazon, and similar e-commerce channels. Rather than selling physical products, you pay Salehoo recurring fees to access supplier listings, product research tools, training courses, and store integrations. The service is operated by Salehoo Group Limited, a company based in Christchurch, New Zealand, and governed by New Zealand law, which affects how billing and auto-renewal work in your account.

Many subscribers in the Philippines report signing up for the 7-day trial at PHP 56 only to discover automatic charges hitting their accounts weeks or months later. This occurs because Salehoo explicitly states in its subscription terms that the company "may make periodic charges relating to your subscription without further authorization from you." Understanding this clause upfront protects your budget and helps you make an informed decision about whether the service aligns with your business goals.

The trial-to-paid conversion trap

Salehoo offers a 7-day introductory trial priced at PHP 56, equivalent to approximately USD 1.00. Once this trial period expires, your subscription automatically renews at approximately PHP 506 per month under annual billing, or significantly higher under monthly billing plans. The substantial gap between the promotional trial price and the full subscription cost is where most cancellations occur. Users forget to cancel within the 7-day window and then face unexpected charges on their payment method.

If you entered through a promotional offer or signed up via an affiliate link, your renewal price may differ substantially. Log into your Salehoo account immediately and verify your exact renewal date and the amount you will be charged next. This proactive step is your strongest defense against unwanted billing.

What Salehoo plans actually include

The Starter plan grants you access to a Shopify course, one Shopify store connection, up to 200 product imports monthly, and limited supplier contact information. Pro and Enterprise tiers add multiple store connections, higher import limits, access to broader training materials, and priority support. If you have stopped using these tools, found cheaper alternatives such as Spocket, Doba, or Oberlo, or no longer operate an e-commerce business, cancellation removes the recurring financial burden from your cash flow.

Your legal rights as a philippine consumer

You are protected by the Consumer Act of the Philippines (Republic Act No. 7394), the primary consumer protection statute governing all commerce within the Philippines and transactions with companies serving Philippine residents.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you hold the explicit right to cancel a subscription and request a refund if the service fails to match its advertised standards, if you were misled about charges, or if you cancel within a reasonable cooling-off period after discovering unexpected charges. The Consumer Act also mandates that companies operating in or serving Philippine consumers must respect your cancellation rights without imposing unreasonable penalties or continued billing after your request.

Furthermore, the law protects you against deceptive subscription practices. If Salehoo buried auto-renewal language in dense terms of service or failed to obtain your clear, affirmative consent to recurring charges, the Consumer Act provides grounds for a refund claim. At Yafee, we advise all consumers to retain screenshots, email confirmations, and payment records as evidence of these transactions.

Escalating complaints through the department of trade and industry

If Salehoo ignores your cancellation request, continues charging you after you request cancellation, or refuses to process a refund you believe is owed, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Salehoo's status as a foreign company based in New Zealand does not exempt it from complying with Philippine consumer protection law when it accepts payment from Philippine residents and provides services within your jurisdiction.

You can file a complaint online at www.dti.gov.ph or visit your nearest DTI regional office in person. Provide all documentation: account cancellation requests, email confirmations, payment receipts, and screenshots of unexpected charges. The DTI will investigate and can compel Salehoo to cease billing and issue refunds if the company violated your consumer rights. Yafee recommends keeping a detailed timeline of all interactions with Salehoo support for your DTI filing.

How to cancel Salehoo step by step

Salehoo does not offer a self-service cancellation button in your account dashboard, requiring you to contact their support team directly through verified channels during business hours.

Method 1: cancel via live chat support

1. Log into your Salehoo account at salehoo.com using your email and password.
2. Locate the live chat widget, typically positioned in the lower right corner of the screen.
3. Click the chat window and wait for a support agent to respond; note that response times vary depending on your time zone and business hours in New Zealand.
4. Clearly state your request: "I want to cancel my Salehoo subscription effective immediately. Please confirm the cancellation date and provide a cancellation reference number."
5. Ask the agent whether you are eligible for a refund of unused subscription time; this depends on your billing date, trial period status, and whether you are within a refund window.
6. Request written confirmation via email of your cancellation and any refund issued.

Method 2: cancel by email to Salehoo support

1. Open your email client and compose a new message to [email protected] or the support email address listed in your account dashboard.
2. Include your full Salehoo account name, the email address associated with your account, and your account creation date for verification purposes.
3. Write a clear subject line: "Subscription Cancellation Request - [Your Account Email]".
4. State in the body: "I am requesting immediate cancellation of my Salehoo subscription. Please confirm the cancellation date, provide a reference number, and advise whether I am entitled to a refund of unused subscription fees."
5. Send the email and save a copy for your records.
6. Monitor your inbox for a response; Salehoo typically replies within 2 to 5 business days, though international response times may vary.

Method 3: cancel by mailing a formal notice

If you do not receive a response to live chat or email within 5 business days, or if you prefer to establish a documented paper trail, send a registered mail cancellation notice to Salehoo's headquarters address. This method creates a timestamped record of your request.

1. Draft a letter on your personal or business letterhead stating your full name, account email, account ID (if you have it), and the date of your request.
2. Include the sentence: "I hereby request cancellation of my Salehoo subscription effective immediately. I request written confirmation of this cancellation and an itemization of any refunds due."
3. Mail the letter via registered or tracked courier to Salehoo Group Limited, Christchurch, New Zealand. (See the final section below for the complete mailing address.)
4. Retain the postal receipt and proof of delivery as evidence of your cancellation request.
5. Follow up with an email to [email protected] referencing your registered mail and the date sent.

What happens after you cancel

Once Salehoo processes your cancellation, your subscription access will end on the cancellation date, typically within 24 to 48 hours, though some features may remain available until your billing period ends.

Access and account status post-cancellation

After cancellation, you will lose access to the Salehoo supplier directory, product research tools, course materials, and store integrations. Your account login may remain active but functionless; alternatively, Salehoo may disable access entirely. You are entitled to download any personal data, research notes, or supplier information you have compiled before access is removed. If you believe Salehoo is unlawfully retaining your data, you can exercise your right to data portability under applicable privacy law and request all personal information in a portable format.

Verifying no further charges occur

After cancellation, monitor your payment method (credit card, debit card, PayPal, or Apple Pay) for any further Salehoo charges. Most legitimate companies honor cancellation requests immediately, but disputes do occur. If you see a charge after your confirmed cancellation date, contact your bank or payment processor immediately and report the transaction as unauthorized. At Yafee, we recommend checking your statements for at least two full billing cycles after cancellation to ensure no recurring charges reappear.

Refunds and billing credits

Your refund eligibility depends on your billing cycle, trial status, and the company's refund policy at the time of cancellation.

Trial period refunds

If you cancel within the 7-day trial period before any full charge is applied, you should not be charged at all. If Salehoo charged you during the trial despite cancellation, request an immediate refund of the full amount. This is your right under the Consumer Act of the Philippines, which prohibits charging consumers for services they did not authorize.

Refunds for paid subscription time

If you cancel after the trial ends and have used only a portion of your billing month, you may be entitled to a pro-rata refund of unused subscription time. For example, if you paid PHP 506 for one month and cancel after 10 days, you may receive a refund covering the remaining 20 days. Salehoo's refund policy, however, may include exceptions; some companies retain cancellation fees or do not refund subscription periods. Request a detailed breakdown from the support agent and escalate to the DTI if Salehoo refuses a refund you believe is owed.

Processing timelines and payment method returns

Once Salehoo approves a refund, the company will return funds to your original payment method within 5 to 10 business days. Your bank may require an additional 2 to 5 business days to post the credit to your account. If you do not see the refund within 15 business days of approval, contact Salehoo support and your bank to investigate any delays. Retain the refund confirmation email as proof; you will need this if you later file a dispute or DTI complaint.

Pricing breakdown and plan comparison

Understanding Salehoo's pricing structure helps you calculate what you will save by canceling and whether a refund claim is justified.

All prices are approximate and subject to currency fluctuations and promotional adjustments. Check your Salehoo account dashboard for your exact renewal amount before canceling to ensure accuracy in any refund claim.

Common mistakes to avoid when canceling

Canceling a subscription is straightforward, but easily avoidable errors can leave you without proof of cancellation or disqualify you from refunds. Stay organized, document everything, and follow these guidelines to protect your interests.

Mistake 1: relying on unsupported cancellation methods

Do not assume that social media messages, Facebook comments, or indirect contact attempts will cancel your subscription. Salehoo may not monitor these channels for account requests, and they create no legal record of your cancellation request. Use only the official channels: live chat, [email protected], or registered mail to Salehoo's headquarters. This ensures your request reaches the appropriate team and generates timestamped evidence.

Mistake 2: canceling without documenting the confirmation

After you submit a cancellation request, always ask for written confirmation. If the support agent provides a cancellation reference number, screenshot it immediately or ask them to email it to you. If you cancel by email, forward the support team's response to yourself and save it offline. This documentation is essential if Salehoo continues billing you or if you later file a DTI complaint. Without proof of cancellation, the company can claim it never received your request.

Mistake 3: canceling your payment method instead of the subscription

Some users mistakenly cancel their credit card or debit card rather than canceling the Salehoo subscription itself. This does not cancel your account; it only prevents that specific payment method from working. Salehoo will likely update its payment records or attempt to charge an alternative method, potentially leading to collections activity. Always cancel the subscription directly through Salehoo support, not your bank or payment processor.

Mistake 4: ignoring the first charge after the trial

Many consumers overlook the initial full charge that occurs when the trial ends. Set a phone reminder for day 6 of your trial period to cancel before the first billing date arrives. If you miss this window, you can still cancel immediately upon discovering the charge and request a refund of the full amount under the Consumer Act of the Philippines. Acting swiftly improves your leverage with the company and with the DTI.

Your legal position and next steps

You have unambiguous rights under Philippine law. The Consumer Act of the Philippines (Republic Act No. 7394) entitles you to cancel Salehoo without unreasonable barriers, request refunds for charges you did not authorize, and escalate disputes to the Department of Trade and Industry if Salehoo refuses to comply. Keep all communications, payment records, and account screenshots. If Salehoo ignores your cancellation request or continues billing after you cancel, file a complaint with the DTI Consumer Protection Group at www.dti.gov.ph without hesitation. Your consumer rights are enforceable, and the DTI has authority to compel refunds and cease-and-desist orders.

Alternatives to consider before canceling

Before you finalize cancellation, evaluate whether a lower-cost plan, a temporary pause, or a competitor service better serves your business.

Downgrade to a lower-cost tier

If you use only one Shopify store and the supplier directory, the Starter plan at PHP 506 annually may be sufficient. Downgrading from Pro or Enterprise can reduce your monthly spend by PHP 700 or more while retaining core tools. Contact Salehoo support to request a plan downgrade rather than cancellation; this preserves your account and supplier history.

Competitor comparison

Spocket offers similar functionality at a lower annual cost with unlimited store connections, making it attractive for multi-store operators. If cost is your primary concern, Yafee recommends comparing these alternatives to Salehoo before canceling. You may find that switching services saves you money without sacrificing functionality.

Checklist for successful Salehoo cancellation

Use this checklist to ensure your cancellation is processed correctly and you retain evidence for any future disputes.

• Log into your Salehoo account and confirm your renewal date and amount.
• Choose a cancellation method: live chat, email, or registered mail.
• Submit your cancellation request with your account email and account ID (if available).
• Request and save a cancellation reference number or confirmation email.
• Take a screenshot of the confirmation and save it to a secure folder.
• Ask the support agent whether you qualify for a refund of unused subscription time.
• If eligible for a refund, confirm the refund amount and processing timeline.
• Monitor your email for confirmation of cancellation and refund status within 5 business days.
• Check your payment method statement 7 to 10 days after the cancellation date to ensure no further charges occur.
• If no refund appears after 15 business days, contact Salehoo support with your cancellation reference number and request a status update.
• If Salehoo refuses to cancel or continues billing, file a complaint with the DTI at www.dti.gov.ph with all supporting documentation.

Contact information for Salehoo cancellation

Send your cancellation notice to any of the following verified Salehoo addresses. Salehoo Group Limited is headquartered in New Zealand but serves Philippine consumers; use the address most relevant to your situation.

Email support

[email protected] or the support email listed in your Salehoo account dashboard (under Account Settings or Help).

Live chat

Access via the Salehoo website at salehoo.com after logging in. Live chat is available during New Zealand business hours; allow for time zone differences if you are messaging outside standard office hours.

Registered mail headquarters

Salehoo Group Limited, Christchurch, New Zealand. (Exact street address available in your account settings or by requesting it from [email protected].)

Asia-Pacific mailing address

Salehoo maintains a New Zealand post office box for Asia and Pacific region correspondence. Request the PO Box number from [email protected] if you prefer to send physical correspondence via regional mail.

Alternative US mailing address

Some Salehoo subsidiaries use a United States address for cancellation notices. Request this address from [email protected] if you prefer to use US postal service or if you do not receive a response from the New Zealand address within 10 business days.

Why yafee is your trusted cancellation guide

Canceling any subscription involves navigating terms of service, understanding your consumer rights, and following procedural requirements. Yafee specializes in helping consumers like you understand their legal position under Philippine law and execute cancellations with confidence. Our guides on Salehoo and hundreds of other services are grounded in actual consumer law statutes, not generic advice. Yafee has helped thousands of consumers cancel recurring subscriptions and recover refunds by providing step-by-step procedures, legal frameworks, and escalation pathways. Whether you are canceling Salehoo, a streaming service, or a software subscription, Yafee ensures you know your rights and the exact steps to take.

This guide reflects current Philippine consumer protection law as of publication. Laws and company policies change; verify cancellation procedures directly with Salehoo support before submitting your request. If you encounter resistance or continued billing after cancellation, Yafee recommends documenting everything and filing a complaint with the Department of Trade and Industry Consumer Protection Group at www.dti.gov.ph. Your consumer rights are real, enforceable, and worth protecting.