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Frequently asked questions
Cancel Design Bundles: Step-by-Step Guide
How to cancel Design Bundles and reclaim your money in the philippines
What is Design Bundles and why subscriptions catch you off guard
Design Bundles is an online digital marketplace where you purchase design assets-fonts, graphics, templates, SVG files, and craft resources-but the platform operates primarily on a hidden recurring subscription model that catches Philippine users off guard.
The core problem: you believe you are buying individual files, yet you are automatically enrolled in Design Bundles Plus, a monthly or annual recurring membership that renews silently at each billing cycle. Consequently, you wake up to unexpected charges on your card statement months after your initial purchase, with no clear record of when or why the subscription began.
Design Bundles operates from the United Kingdom (Graphic House, City Road, Stoke-on-Trent, ST4 2PH), yet bills Philippine users in Philippine peso. Support hours run Monday to Friday, 9:00 AM to 5:00 PM EST-which translates to late evening or early morning in Manila time. This geographic and temporal distance makes reaching cancellation support unnecessarily difficult.
How the subscription model actually works
Design Bundles operates a tiered membership system where individual item purchases are available but discounts, credits, and premium licenses sit exclusively behind paid plans. The subscription renews automatically unless you explicitly disable it through your account settings.
Three main plans exist: Hobbyist (approximately ₱660 per month), Unlimited (approximately ₱1,200 per month), and Business (approximately ₱4,800 per month). Each tier stacks benefits differently. The Hobbyist plan grants you 10 monthly credits and a 10% discount. The Unlimited plan offers unlimited downloads with 15% discount and premium licenses. The Business plan adds corporate licensing and exclusive content unavailable to other tiers.
What makes this frustrating: if your credit card is issued in the Philippines, your bank likely adds a foreign exchange markup of 1.5% to 3% on top of the listed price. A ₱1,200 monthly subscription could actually cost you ₱1,218 to ₱1,236 depending on your card issuer's rates.
Why Design Bundles subscribers actually cancel
Users cancel for several consistent reasons. First, they forget they hold an active subscription and only notice when reviewing their bank statement months later. Second, they signed up for a one-time project, completed it, then abandoned the service without disabling auto-renewal. Third, they discover cheaper alternatives or realise they do not download enough assets to justify the monthly fee.
Others cancel because they joined through the App Store or Google Play and the billing became tangled with their mobile device payment method. Some upgraded to a higher tier "just to try it" and then forgot to downgrade, incurring charges they never intended.
Pricing breakdown and what you are actually paying
Understanding your exact costs is the first step toward cancelling smartly and protecting yourself from phantom charges.
| Plan | Monthly cost (PHP) | Annual cost (PHP) | Key features |
|---|---|---|---|
| Hobbyist | ₱660 | ₱7,920 | 10 credits per month, 10% discount, Personal License |
| Unlimited | ₱1,200 | ₱14,400 | Unlimited downloads, 15% discount, Premium & POD licenses |
| Business | ₱4,800 | Not available | Corporate licensing, exclusive business content |
If you pay annually upfront, you commit ₱7,920 to ₱14,400 depending on your plan. This lump sum makes it even more critical that you cancel before auto-renewal triggers at the 12-month mark.
Should you cancel Design Bundles right now
Assess whether cancellation makes sense for your situation before you commit to the process.
Reasons to cancel immediately
Cancel now if you no longer use the platform regularly-even sporadic downloads do not justify ₱660 or more monthly. Cancel if you have completed your project and no longer need design assets. Cancel if you discovered cheaper or free alternatives (Canva Free, Freepik, or Pixabay) that meet your needs. Cancel if you signed up on impulse and have never downloaded a single file. Cancel if you are charged in Philippine peso but your income is unstable and you cannot afford the foreign exchange variance.
Reasons to keep your subscription
Keep the subscription if you download design assets weekly and genuinely use the credits or unlimited downloads. Keep it if you rely on Design Bundles' commercial or corporate licenses for client work-the licensing terms are often stricter elsewhere. Keep it if you are mid-project and will need assets over the next 2-3 months, then cancel afterward.
Your consumer rights and what they mean for you
Philippine consumer law provides you with explicit protections when cancelling digital subscriptions.
Legal position under the consumer act of the philippines
Under the Consumer Act of the Philippines (Republic Act No. 7394), you hold the right to cancel any subscription contract within a reasonable timeframe. The law mandates that merchants provide clear, unambiguous terms regarding auto-renewal, billing frequency, and cancellation procedures. If Design Bundles fails to display these terms prominently at the point of purchase, or if the cancellation process is deliberately obstructed, the company is in violation of consumer protection law.
Furthermore, Republic Act No. 7394 requires that merchants process your cancellation request without imposing unreasonable delays or additional charges. Consequently, if Design Bundles refuses your cancellation or claims you owe a penalty fee, you have grounds to escalate the complaint to the Department of Trade and Industry (DTI).
In accordance with Philippine consumer law, you are entitled to a refund if you cancel within 14 days of your initial purchase and have not substantially used the service. If you cancel after 14 days, you may still be owed a pro-rata refund for unused subscription time, depending on the company's terms and the circumstances of your complaint.
Escalation route if Design Bundles refuses
If Design Bundles does not respond to your cancellation request within 7 business days, or if the company refuses to cancel without valid justification, file a complaint with the Department of Trade and Industry (DTI). The DTI operates the Consumer Complaints Division and accepts complaints both online (at konsyumer.dti.gov.ph) and in person at your nearest DTI office. Provide your account details, transaction history, and copies of all cancellation requests you sent to Design Bundles. The DTI will investigate at no cost to you and can compel the company to refund charges if they find the company acted unlawfully.
How to cancel Design Bundles step by step
Follow these precise steps to cancel your subscription and document your request for future reference.
Step 1: log into your Design Bundles account
- Open your web browser and navigate to the Design Bundles website.
- Click "Log in" in the top right corner (or "My Account").
- Enter your email address and password associated with your Design Bundles account.
- If you have forgotten your password, click "Forgot Password" and reset it using the link sent to your email.
Step 2: access your subscription and billing settings
- Once logged in, click on your profile icon or account name in the top right corner.
- Select "Account Settings" or "My Account" from the dropdown menu.
- Look for a section labelled "Subscriptions", "Billing", "Membership", or "Plans".
- You should see your current plan (Hobbyist, Unlimited, or Business) displayed with your renewal date.
- If you cannot find this section, check the sidebar menu for "Manage Membership" or "Subscription Management".
Step 3: initiate the cancellation request
- Click on your active subscription plan to expand its details.
- Look for a button labelled "Cancel Subscription", "Downgrade", "Pause", or "Modify Plan".
- Click this button. You may be presented with a retention offer (a discount or trial extension). You are not obligated to accept it.
- Select "Cancel anyway" or "Continue cancellation" if prompted.
Step 4: confirm your cancellation reason (optional but important)
- Design Bundles may ask you to select a reason for cancellation from a dropdown list.
- Select the option that best reflects your reason-for example, "No longer need the service", "Too expensive", or "Found a cheaper alternative".
- This feedback is optional, but providing it strengthens your record if you later need to dispute a charge.
Step 5: receive and save your cancellation confirmation
- After you confirm cancellation, Design Bundles should display a confirmation message on screen.
- Take a screenshot of this confirmation immediately.
- Check your email inbox (including spam/promotions folders) for a cancellation confirmation email within 2 hours.
- If you do not receive a confirmation email within 24 hours, the cancellation may not have gone through.
- Save both the on-screen confirmation and the email confirmation to a folder on your computer or cloud storage.
Step 6: verify your subscription has been cancelled
- Log back into your Design Bundles account 24 hours after cancellation.
- Return to your account settings and subscription section.
- Confirm that your plan now shows "No active subscription" or "Cancelled".
- Check that the renewal date has been removed or marked as "Cancelled".
- If your plan still appears active, contact Design Bundles support immediately (see contact details below).
Step 7: contact support if the online cancellation fails
If the online cancellation does not work, or if you cannot locate the cancellation button in your account, email Design Bundles support directly.
- Go to the Design Bundles website and find the "Contact Us" or "Support" page.
- Send an email to their support address with the subject line: "Cancellation request for account [your email address]".
- In the email body, include:
- Your full name and the email address associated with your Design Bundles account.
- Your current subscription plan (Hobbyist, Unlimited, or Business).
- The date you want the cancellation to take effect.
- A clear statement: "I request cancellation of my Design Bundles subscription effective immediately."
- Copies of any screenshots showing your account and cancellation attempts (if applicable).
- Send the email and request a read receipt to confirm Design Bundles received it.
- Expect a response within 48 to 72 business hours (accounting for the time zone difference between the Philippines and the United Kingdom).
What happens after you cancel Design Bundles
Understanding the post-cancellation timeline protects you from unexpected charges.
Immediate effects of cancellation
Once your cancellation is confirmed, your access to premium features ends at one of two points: either immediately, or at the end of your current billing cycle (whichever the company's terms specify). Most services allow you to retain access until the end of your paid period. For example, if you pay monthly and cancel on the 15th of the month, you typically retain access until the end of that month (the 28th, 29th, 30th, or 31st, depending on the month).
You will no longer receive monthly credits or new downloads. Your Personal, Premium, or corporate licenses remain valid for content you have already downloaded-cancellation does not revoke licences for past downloads.
Billing after cancellation
No charge should appear on your next billing cycle. Monitor your bank statement for 30 days after your cancellation confirmation date. If a charge appears after you have cancelled, contact your bank immediately and file a chargeback claim (your bank will reverse the charge and investigate). Simultaneously, contact Design Bundles support with your cancellation confirmation and the erroneous charge details.
Accessing your downloaded files
After cancellation, you retain permanent access to any files you downloaded while your subscription was active. These files remain in your computer or cloud storage indefinitely. The licence you received at download time does not expire when your subscription ends.
Refunds: when you can claim one and how
Your refund eligibility depends on when you cancel and whether you have substantially used the service.
Refund within 14 days of purchase
If you cancel within 14 calendar days of your initial subscription purchase and have not downloaded significant files or used premium features, you are entitled to a full refund under Philippine consumer protection law. Design Bundles should process this refund within 5 to 10 business days to your original payment method.
To claim this refund, include in your cancellation email: "I purchased this subscription on [date] and am requesting a full refund under my 14-day consumer right to cancel." Provide your original order confirmation email or screenshot.
Refund after 14 days of purchase
If you cancel after 14 days, you may still be owed a pro-rata refund for unused subscription time. For example, if you paid ₱1,200 for a 30-day month on day 10 and cancel on day 20, you used 10 days and are owed approximately ₱400 for the 20 unused days. However, Design Bundles' terms may limit pro-rata refunds or deny them entirely if you have downloaded a substantial number of files.
Request this refund explicitly: "I cancel my subscription on [date] and request a pro-rata refund for unused service from [cancellation date] to [original renewal date]."
Disputing a refund denial
If Design Bundles refuses your refund claim, escalate to the DTI. Provide your cancellation confirmation, your refund request emails, and Design Bundles' refusal response. The DTI can compel the company to refund charges that violate consumer law.
Common mistakes to avoid when cancelling
You are not alone in finding the cancellation process confusing-Yafee has helped thousands of consumers navigate similar subscription traps.
Mistake 1: cancelling through your credit card or bank instead of the app
Do not attempt to cancel by contacting your credit card issuer or bank and asking them to block charges. This approach is slower and does not inform Design Bundles that you have cancelled. The company will perceive the blocked payment as a failed transaction and may suspend your account or send collection notices. Always cancel directly through Design Bundles' website or by email to the company itself.
Mistake 2: assuming silence means cancellation
If you send a cancellation email to Design Bundles and receive no response, the cancellation is not automatically complete. Follow up within 5 business days if you do not hear back. Send a second email referencing your first request. If Design Bundles still does not respond, escalate to the DTI with copies of both emails as evidence of the company's non-responsiveness.
Mistake 3: forgetting to cancel app store or google play subscriptions separately
If you subscribed through the Apple App Store or Google Play Store (rather than Design Bundles' website), you must cancel the subscription through that platform as well. Cancelling on the Design Bundles website may not cancel your app store subscription. Log into your App Store or Google Play account and find "Subscriptions" or "Manage Purchases" to disable the separate app billing.
Mistake 4: not saving proof of cancellation
The moment you receive a cancellation confirmation, take a screenshot or save the email. Without this proof, if a dispute arises, you have no evidence that you ever requested cancellation. Yafee recommends storing at least three pieces of evidence: the on-screen confirmation, the email confirmation, and a screenshot of your account settings showing "No active subscription" taken 24 hours later.
Mistake 5: paying another month's charge before verifying cancellation
Do not assume your cancellation worked just because you do not see an immediate refund. Monitor your bank statement for 30 days. If a charge appears after your expected cancellation date, contact your bank immediately to dispute it. The faster you act, the faster you recover the money.
Checklist for cancelling Design Bundles successfully
Use this checklist to ensure every step is documented and your cancellation is legally protected.
| Action | Status | Date completed |
|---|---|---|
| Logged into Design Bundles account | ✓ Yes / ✗ No | _____________ |
| Located subscription settings in account | ✓ Yes / ✗ No | _____________ |
| Clicked "Cancel Subscription" button | ✓ Yes / ✗ No | _____________ |
| Received on-screen cancellation confirmation | ✓ Yes / ✗ No | _____________ |
| Took screenshot of confirmation | ✓ Yes / ✗ No | _____________ |
| Received confirmation email from Design Bundles | ✓ Yes / ✗ No | _____________ |
If you ticked "No" on any item, repeat that step or contact Design Bundles support. If you ticked "No" on the email confirmation after 24 hours, your cancellation may not have processed and you must escalate to support.
Design Bundles contact information
Use this contact information to reach Design Bundles if the online cancellation fails.
Primary contact address
Graphic House
City Road
Stoke-on-Trent
ST4 2PH
United Kingdom
Email support
Check the Design Bundles website "Contact Us" page for the current support email address. Use the subject line: "Cancellation request for account [your email]". Include your request in the body as outlined in Step 7 above.
Support hours
Monday to Friday, 9:00 AM to 5:00 PM EST (which is 9:00 PM to 5:00 AM Philippine Standard Time). Expect a 48- to 72-hour response time accounting for the time zone difference.
Alternative address
68 Liverpool Road
Stoke-on-Trent
ST4 1BG
United Kingdom
(This is listed as a secondary or older corporate address.)
Escalate to the DTI if Design Bundles refuses
If Design Bundles does not respond or refuses your cancellation without legitimate grounds, file a formal complaint with the Department of Trade and Industry.
File your complaint online
Visit konsyumer.dti.gov.ph and select "File a Complaint". Provide your account details, transaction history, and copies of all communications with Design Bundles. The DTI will contact the company and investigate at no cost to you.
File your complaint in person
Visit your nearest DTI regional or provincial office with copies of your cancellation requests, confirmation emails, and bank statements showing the charges. A DTI officer will guide you through the complaint process and may even negotiate a refund on your behalf.
Summary and next steps
Cancelling Design Bundles is straightforward if you follow the steps above and document every action. Log into your account, navigate to subscription settings, click "Cancel Subscription", confirm the action, save the confirmation, and verify cancellation 24 hours later. If the online process fails, email Design Bundles support with a clear cancellation request. Monitor your bank statement for 30 days and dispute any erroneous charges immediately with your bank. If Design Bundles refuses or ignores your request, escalate to the DTI with your documentation.
Philippine consumer law is on your side. The Consumer Act of the Philippines explicitly protects your right to cancel subscriptions, and the DTI enforces these rights at no cost to you. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds-and your situation is no different. Take action today, document every step, and reclaim control of your subscription expenses.