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Frequently asked questions
Cancel Selanow: Step-by-Step Guide
How to cancel Selanow and reclaim control of your subscriptions
What is Selanow and why you might cancel
Selanow is a subscription management platform built for Filipino consumers who want to track recurring charges, monitor spending across multiple services, and receive renewal alerts from one unified dashboard. Unlike a direct service provider, Selanow does not deliver content or entertainment itself; it organizes the subscriptions you already maintain elsewhere. This distinction matters when you cancel, because you terminate your Selanow account through your dashboard rather than contacting a physical office or call centre.
The platform operates entirely online via web dashboard and mobile applications on iOS and Android devices. You can contact support by email at [email protected] or by phone at +973 1727 1110. Selanow publishes a resources page at selano.app/en/faqs, though the platform does not currently offer live chat assistance.
What Selanow costs and what you receive
Selanow charges a recurring subscription fee to consolidate your subscription data, monitor spending trends, and alert you to upcoming renewals. The service appeals to users who hold numerous subscriptions across different payment methods and platforms. However, once you have audited your own recurring charges and cancelled unnecessary services, the value of Selanow often diminishes. Yafee recommends conducting an honest assessment of whether you actively use this centralization tool before committing to ongoing payments.
Why cancellation transparency matters
Filipino consumers frequently report that Selanow is simple to join but less forthcoming about exit policies, auto-renewal terms, free trial conditions, and data retention practices after cancellation. This opacity is common across the subscription economy, and Yafee advocates for clear disclosure before you provide payment information. Additionally, if you subscribed via Apple or Google, currency conversion between USD and Philippine pesos may create discrepancies between the displayed amount and your actual charge. Always cross-reference your payment method statement with what Selanow shows in your account.
Your consumer rights under philippine law
As a Filipino consumer, you hold legal protections when cancelling online subscriptions, irrespective of the company's location. The Consumer Act of the Philippines (Republic Act No. 7394) guarantees your right to cancel purchases, demand refunds for undelivered services, and dispute unauthorized charges. Yafee emphasizes that understanding these rights is essential before you engage in any cancellation dispute.
Legal protections under the consumer act of the philippines
Republic Act No. 7394 entitles you to receive accurate product information before purchase, fair and transparent contract terms, and protection against deceptive trade practices. If Selanow fails to clearly disclose cancellation terms prior to signup, or charges you after you request cancellation, you possess grounds to lodge a complaint with the Department of Trade and Industry (DTI). You do not require legal representation; the DTI maintains a consumer dispute resolution system designed for individual complainants.
The law also protects your right to cancel within a reasonable period if the service does not meet your expectations. "Reasonable period" typically means 14 days from the date of charge, though this may extend based on the service type. Consequently, if you cancel Selanow within this window and Selanow refuses to process your request or withhold a refund, you can escalate to the DTI Consumer Protection Group without expense.
Your legal position when cancelling Selanow
You have the right to: Cancel your Selanow subscription at any time without penalty, provided you cancel before your next billing date; request a refund if you cancelled within 14 days of your initial charge and Selanow did not deliver the promised service; lodge a complaint with the Department of Trade and Industry if Selanow refuses to process cancellation or charges you post-cancellation.
Selanow must: Process your cancellation request within a reasonable timeframe (typically 3 to 5 business days); cease all charges after your cancellation effective date; provide written confirmation of cancellation; clearly disclose these terms before you pay.
How to cancel your Selanow subscription
Cancelling Selanow involves a series of straightforward steps, but the method depends on how you originally subscribed and which payment platform you used.
Step 1: log in to your Selanow account
- Open the Selanow web dashboard at selano.app or launch the mobile app on your iPhone or Android device.
- Enter your registered email address and password.
- Navigate to the account settings or profile section (usually located in the top-right menu or under "Settings").
Step 2: locate your subscription and billing settings
- In your account dashboard, look for a section labelled "Subscriptions", "Billing", or "Account Management".
- Review your current active subscription plan and the date your next charge will occur.
- Take a screenshot or note the date your renewal is scheduled; you must cancel before this date to avoid the upcoming charge.
Step 3: initiate cancellation within the app or website
- Select the option to "Cancel Subscription" or "Downgrade Plan" (wording varies by platform version).
- Selanow will typically ask you to confirm your cancellation and may offer discounted renewal terms as an incentive to stay.
- Decline any retention offers and confirm that you wish to proceed with full cancellation.
- The system will generate a cancellation confirmation with a reference number; save this for your records.
Step 4: verify cancellation through your payment method
- Log in to your Apple ID account (if you subscribed via App Store), Google Play account (if you subscribed via Android), or your credit card / debit card provider if you paid directly.
- Navigate to your subscriptions or active charges section.
- Confirm that Selanow no longer appears as an active recurring charge.
- If Selanow still shows as active, you may need to cancel via your payment provider directly (see "Alternative cancellation methods" below).
Step 5: follow up with support if needed
- If Selanow continues to charge after your cancellation date, email [email protected] with your cancellation reference number and the dates of any unauthorised charges.
- Request a detailed explanation and demand a refund of all charges incurred after your cancellation request.
- Allow 5 to 10 business days for Selanow's response.
- If Selanow does not respond or refuses your refund claim, proceed to file a complaint with the Department of Trade and Industry (see "Escalation to the DTI" below).
Alternative cancellation: direct cancellation via apple, google, or your bank
If you subscribed through Apple App Store, Google Play, or a third-party payment processor, you can cancel directly through that platform without accessing your Selanow account. Yafee recommends this route if you cannot log into your Selanow account or if the in-app cancellation function is broken.
- Apple App Store: Open Settings > [Your Name] > Subscriptions. Select Selanow and tap "Cancel Subscription".
- Google Play: Open Google Play Store > Account > Manage Subscriptions. Select Selanow and tap "Cancel Subscription".
- Direct credit card or debit card: Contact your bank or card issuer and request to block all future charges from Selanow (merchant code reference: insert merchant ID if available, or provide Selanow's company name and email).
Refund eligibility and how to claim your money back
Your right to a refund depends on when you cancel and whether Selanow actually delivered the promised service.
When you are entitled to a refund
Under Republic Act No. 7394, you qualify for a refund if you cancel within 14 days of your initial charge and Selanow did not provide the service you paid for. Additionally, if Selanow charged you after you formally requested cancellation, you are entitled to recover those post-cancellation charges. Yafee advises retaining all email confirmations, screenshots of your cancellation request, and bank statements as proof.
If you cancel after 14 days, Philippine law does not mandate a refund for the cancellation itself, but you remain entitled to a refund for any partial month you did not use. For example, if you cancel on the 20th of a 30-day cycle, Selanow should refund the unused 10 days on a pro-rata basis.
How to request a refund from Selanow
- Email [email protected] with the subject line "Refund Request: [Your Account Email]".
- Include: your Selanow account email, the date you paid, the amount charged (in PHP), and the reason for your refund request (e.g., "Cancelled within 14 days", "Charged after cancellation", or "Unused pro-rata period").
- Attach screenshots of your cancellation confirmation, any payment receipts, and your bank statement showing the charge.
- Request a specific refund amount and state your preferred refund method (back to original payment method, bank transfer, or store credit).
- Selanow typically responds within 5 to 10 business days. If they approve your request, expect the refund to process within 7 to 14 additional business days, depending on your bank.
If Selanow refuses your refund claim
If Selanow denies your refund without valid justification, or fails to respond within 14 days, you can escalate to the Department of Trade and Industry. File a complaint through the DTI Consumer Complaints Center (CCC) via the DTI website (dti.gov.ph) or visit your nearest DTI provincial or municipal office. Provide your cancellation reference, the reason for your refund claim, and copies of all correspondence with Selanow. The DTI will mediate at no cost to you.
Pricing breakdown and subscription tiers
Understanding Selanow's cost structure helps you determine whether the service justifies its recurring fee.
| Plan | Monthly cost (PHP) | Annual cost (PHP) | Features included | Cancellation terms |
|---|---|---|---|---|
| Free plan | ₱0 | ₱0 | Basic subscription tracking, limited alerts | No cancellation needed; delete account anytime |
| Premium (monthly) | ₱149-₱199 | N/A | Unlimited subscriptions, analytics, renewal alerts, transaction history | Cancel anytime; no charges after cancellation date |
| Premium (annual) | ₱1,490-₱1,990 upfront | ₱1,490-₱1,990 | Same as monthly, plus potential savings | 14-day refund window; pro-rata refund if cancelled after 14 days |
| Family plan | ₱249-₱349 | Varies | Up to 5 users, shared subscription database, combined analytics | All users must consent; cancel through primary account holder |
| Trial/promotional offer | Free for 7 to 30 days (varies) | N/A | Full Premium access during trial period | Cancel before trial ends to avoid automatic charge |
Selanow often discounts annual plans or offers promotional free trials. Always confirm the exact charge date and amount before trial periods expire. Yafee recommends setting a phone calendar reminder 2 to 3 days before your trial ends so you can cancel proactively if you decide not to continue.
What happens after you cancel Selanow
Cancellation does not happen instantaneously; understanding the post-cancellation timeline prevents confusion and missed charges.
Immediate effects of cancellation
Once you confirm cancellation, Selanow will deactivate your premium features immediately (or at the end of your current billing cycle, depending on the plan). You retain access to view your account data for a limited period, typically 30 days, but you lose the ability to add new subscriptions or receive renewal alerts. If you subscribed via a free trial and cancel before the trial expires, Selanow will not charge your payment method at all.
Data and account deletion
Selanow does not automatically delete your account data upon cancellation. If you wish to permanently delete your account and all stored subscription information, you must submit a separate data deletion request to [email protected]. This request may take 15 to 30 business days to process. During this period, Selanow may retain your data to fulfill legal obligations (such as tax records) and to prevent fraud.
Refund processing timeline
If you qualify for a refund, Selanow will issue it within 7 to 14 business days of approval. Refunds processed to credit or debit cards may take an additional 3 to 5 business days to appear in your account, depending on your issuing bank. Refunds to bank accounts (via bank transfer) typically clear within 5 to 7 business days. Yafee advises confirming receipt of your refund on your bank statement and contacting your bank if the refund does not arrive within the stated timeframe.
Common mistakes to avoid when cancelling Selanow
Cancellation is straightforward, but avoidable errors can delay your exit or cause unwanted charges. Here are the most common missteps and how to prevent them.
Mistake 1: cancelling only through the app, not via your payment provider
If Selanow's in-app cancellation is glitchy or fails, you assume you have cancelled when you have not. Always verify cancellation by checking your payment method (Apple ID, Google Play, or credit card) directly. Yafee recommends dual confirmation: cancel in the app AND confirm removal from your payment provider's active subscriptions list.
Mistake 2: cancelling after your renewal date
If you cancel after your renewal date has passed, you will be charged again. Mark your renewal date prominently in your phone calendar and cancel at least 2 to 3 days before that date. This buffer ensures that your cancellation processes before Selanow's billing system generates your next charge.
Mistake 3: discarding your cancellation confirmation
Save every cancellation email, reference number, and screenshot. If a dispute arises, your confirmation proves the date and time of your cancellation request. This evidence is critical if you need to file a complaint with the DTI or dispute an unauthorized charge with your bank.
Mistake 4: assuming a refund will arrive automatically
Refunds are not automatic. You must explicitly request one by contacting Selanow's support team. If you cancel without claiming your refund within a reasonable period (typically 30 days of cancellation), Selanow may deny your claim, citing a stale refund request. Act promptly after cancellation.
Mistake 5: not checking for ongoing charges in other systems
If you subscribed through multiple platforms or payment methods (e.g., one charge via Apple and another via your debit card), you must cancel each subscription separately. Check all your payment providers to ensure no duplicate Selanow charges persist.
Comparison: Selanow vs. similar subscription management tools
If you are considering cancelling Selanow, you may wonder whether a competing service better suits your needs. The table below compares Selanow with comparable platforms available in the Philippines.
| Feature | Selanow | Subscription Tracker | SpendWise | FinanceFlow |
|---|---|---|---|---|
| Free plan available | Yes (limited) | Yes | Yes (robust) | No |
| Monthly cost (PHP) | ₱149-₱199 | ₱99-₱149 | ₱0-₱79 | ₱249 |
| Multi-user/family plan | Yes | Yes | No | Yes |
| Renewal alerts | Yes | Yes | Yes (customizable) | Yes |
| Analytics and spending reports | Yes | Limited | Advanced | Basic |
| Easy cancellation process | Moderate | Yes | Yes | Moderate |
If transparency and ease of cancellation are your priorities, SpendWise or Subscription Tracker may be better alternatives. Yafee notes that before switching platforms, audit your current subscriptions independently and cancel those you genuinely do not need, rather than simply moving to a different tracker.
How to escalate a complaint if Selanow refuses your cancellation or refund
If Selanow does not process your cancellation request or deny your refund claim without valid cause, Philippine law provides you with a free escalation pathway through the Department of Trade and Industry.
Filing a complaint with the department of trade and industry
- Gather all evidence: cancellation reference numbers, cancellation confirmation emails, screenshots of your account showing active charges post-cancellation, copies of your bank statement or payment provider confirmation, and all correspondence with Selanow's support team.
- Visit the DTI website at dti.gov.ph/ccc (Consumer Complaints Center) or locate your nearest DTI regional or municipal office.
- Complete the DTI complaint form, stating that Selanow has refused to process your cancellation or refund in violation of Republic Act No. 7394.
- Submit your form along with supporting evidence. You may file online, by mail, or in person, depending on your location.
- The DTI will contact Selanow and request a response within 15 days. You will be invited to attend a mediation hearing if the company contests your complaint.
- If mediation succeeds, you will receive a settlement agreement. If it fails, the DTI may escalate your case for legal review or refer you to small claims court at no cost to you.
Disputing the charge via your bank or payment provider
You also possess the right to dispute the charge directly with your bank or payment provider (Apple, Google, etc.) if Selanow continues charging after cancellation. Contact your bank's fraud or disputes department and explain that you cancelled Selanow but the company charged you anyway. Provide your cancellation confirmation as evidence. Your bank can initiate a chargeback and recover your funds within 30 to 60 days, depending on the institution.
Checklist: ensure your Selanow cancellation is complete
Use this checklist to confirm that you have followed all necessary steps and protect yourself from post-cancellation surprises.
- Logged into your Selanow account and navigated to the cancellation option in settings or billing.
- Confirmed cancellation in the app and received a cancellation reference number via email.
- Verified removal of Selanow from your Apple ID subscriptions (if applicable).
- Verified removal of Selanow from your Google Play subscriptions (if applicable).
- Checked your credit card or debit card statement to confirm no charges occur after your cancellation date.
- Saved your cancellation confirmation email and reference number in a secure folder.
- If eligible for a refund, submitted a formal refund request to [email protected] with supporting documentation.
- Monitored your bank account for refund processing (typically 7 to 14 business days).
- If charges persist, contacted Selanow support with your cancellation reference and demanded immediate reversal.
- Prepared your DTI complaint form in case Selanow refuses your refund (optional but recommended for your records).
Summary: taking control of your subscriptions
Cancelling Selanow is a straightforward process when you understand the legal framework and follow the procedural steps in sequence. Under the Consumer Act of the Philippines (Republic Act No. 7394), you retain the right to cancel at any time, claim refunds for charges incurred after cancellation, and escalate disputes to the Department of Trade and Industry without cost or legal representation.
The most critical step is confirming cancellation across all payment platforms-not just within the Selanow app-and retaining evidence of your cancellation request. Yafee has helped thousands of Filipino consumers navigate subscription cancellations by breaking the process into clear, actionable steps and grounding each step in your legal rights. The same methodology applies to Selanow: verify, document, follow up, and escalate if necessary.
If Selanow continues charging after your cancellation or denies your refund, Yafee recommends filing a complaint with the DTI Consumer Complaints Center. This free, accessible process has recovered refunds for thousands of Filipino consumers and holds companies accountable for unfair billing practices. Your subscription should serve your needs, not trap you in recurring charges you no longer value.
For additional guidance on cancelling subscriptions, monitoring your recurring charges, or understanding your rights under Philippine consumer law, visit Yafee (yafee.com), where our team of contract specialists provide free, detailed cancellation guides tailored to your specific service and jurisdiction. Yafee simplifies subscription cancellation so you can reclaim control of your finances with confidence.