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Frequently asked questions
Cancel Percy: The Right Way to Avoid Charges
How to cancel Percy without losing money or wasting time
Understanding Percy and why you might want to cancel
Percy is a visual regression testing platform that helps development teams catch design bugs before they reach production. If you signed up for Percy recently in the Philippines, you may have discovered it's billed in USD, difficult to reach by phone, and unclear about when your next charge arrives. This guide exists to help you take back control of your subscription and understand your consumer rights under Philippine law.
Most subscribers in the Philippines cancel Percy for one straightforward reason: the monthly cost adds up when the free tier (5,000 screenshots per month) no longer covers their testing volume. Others cancel because they've switched to a competitor or completed a short-term project. Whatever your reason, Yafee is here to walk you through the exact steps, timing, and safeguards you need to avoid unwanted charges.
What Percy charges you for
Percy operates on a tiered pricing model with three main options. You may be on the Free Plan at PHP 0.00 per month, the Professional Plan at approximately PHP 33,844 per month (converted from USD 599), or an Enterprise Plan with custom pricing negotiated directly with their sales team. The paid tiers unlock unlimited screenshot volume, advanced visual comparison tools, extended baseline history, and continuous integration integrations that free users cannot access.
If you're paying, your team or project most likely exceeded the free tier's 5,000 monthly screenshots. That threshold passes quickly when multiple developers push builds daily. Once you hit it, Percy's system either throttles your remaining tests or forces you to upgrade to keep testing at full speed.
Why philippines-based users face extra friction
Percy offers no dedicated local support line, live chat, or customer service hotline for users in the Philippines. Your only communication channel is email-based support, and responses can take 24 to 72 hours. This delay matters when you're trying to cancel before your next billing cycle hits.
Your billing also arrives in USD, automatically converted to Philippine pesos by your payment method (credit card, GCash, Maya, or bank transfer). You don't control the conversion rate, so each month's charge varies slightly. This uncertainty is why Yafee recommends saving every billing receipt and monitoring your credit card or digital wallet statements closely.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel any subscription without penalty, provided you act within the terms you agreed to.
Under this law, companies must clearly disclose billing dates, renewal terms, and cancellation methods before you pay. If Percy's cancellation process is hidden, unclear, or deliberately difficult to find, you have grounds to file a complaint with the Department of Trade and Industry (DTI) or your local DTI regional office.
You also have the right to request a refund if Percy fails to deliver the promised service or if you cancel within 14 days of your first charge, depending on the terms of your agreement. Always check your receipt or signup confirmation for these details.
Your legal position: Under Republic Act No. 7394, you can cancel Percy and demand a refund if the company fails to honour its service terms or if you cancel within the lawful cooling-off period. If Percy charged you after you initiated cancellation, document the exact date and time you canceled, and demand a refund with proof. If the company refuses, escalate to the DTI Consumer Complaints and Feedbacks Bureau in your region.
Pricing breakdown and when you should cancel
Understanding what you're paying for helps you decide whether cancellation is the right move.
| Plan | Monthly cost (PHP) | Screenshots | Best for |
|---|---|---|---|
| Free | PHP 0.00 | 5,000/month | Individuals, small teams |
| Professional | PHP 33,844 | Unlimited | Active development teams |
| Enterprise | Custom (USD 1,000+) | Unlimited + support | Large teams, SLA required |
When cancellation makes financial sense
Cancel Percy if you've completed your testing project, switched to a competitor like Chromatic or BrowserStack, or found that your team no longer generates enough test volume to justify the Professional Plan cost. Yafee recommends canceling before your renewal date to avoid being charged for another full month you won't use.
If you're on the Professional Plan at PHP 33,844 per month, canceling saves you approximately PHP 406,128 per year. That's significant if your project is winding down or your testing needs have decreased.
How to cancel Percy step by step
Canceling Percy requires you to access your account, locate the billing settings, and confirm the cancellation before your next billing date.
Preparation before you cancel
Before you take action, gather three critical pieces of information. Log into your Percy account and write down your current plan name, your next billing date, and your current balance or credits remaining. Export or screenshot any test results or baseline data you want to keep, because Percy may delete your account data after cancellation. Some companies retain data for 30 days; others delete it immediately. Contact Percy's support team via email to confirm their data retention policy before you cancel.
Access your Percy account and billing settings
- Visit Percy's login page at app.percy.io and enter your email address and password.
- Look for a user menu or settings icon, typically located in the top-right corner of the screen.
- Select "Settings," "Account," or "Billing" from the dropdown menu.
- Under the "Billing" or "Subscription" section, you should see your current plan, renewal date, and payment method.
- Take a screenshot of this page as proof of your account status and next billing date.
Locate and initiate the cancellation option
Percy's cancellation option may appear as a button labelled "Cancel subscription," "Cancel plan," or "Manage subscription." Look for this option within the Billing section of your account settings.
- Click the cancellation button or link.
- Percy may display a dropdown menu asking you to confirm your reason for leaving. This is optional feedback; you may skip it or select "Cost" or "Project complete."
- Review the cancellation confirmation screen carefully. Yafee advises taking another screenshot to prove you initiated cancellation on a specific date and time.
- Click "Confirm cancellation" or a similar button to complete the process.
Receive and save your cancellation confirmation
After you confirm, Percy should display an on-screen confirmation message and send you a cancellation email to the address associated with your account. Check your inbox and spam folder within 5 minutes. The email should include your cancellation date, your final billing date, and confirmation that no further charges will occur.
- Open the cancellation confirmation email from Percy.
- Forward this email to yourself as a backup, or save it as a PDF file on your computer.
- Check your bank statement or credit card on your next scheduled billing date to confirm that no charge appeared.
- If a charge appears after you canceled, contact your bank or payment provider immediately and file a dispute.
If percy's web cancellation method fails
Some users report that Percy's cancellation button does not work or redirects to a blank page. If this happens to you, send a formal cancellation email directly to Percy's support team.
- Open your email client and draft a new message to Percy's support address (typically [email protected] or [email protected]).
- Write a clear subject line: "Cancellation request for [your email address] - effective immediately."
- In the body, include your full name, the email address associated with your Percy account, your current plan name, and the exact date you want to cancel.
- Request written confirmation of your cancellation and ask when your next billing date is.
- Send the email and retain a copy in your outgoing mail folder.
What happens after you cancel
Canceling Percy stops future charges, but you may still have access to your account until your current billing period expires.
Timeline after cancellation
On the day you cancel, your subscription enters a "canceled" status, but you retain full access until the end of your current billing cycle. For example, if you cancel on the 15th and your renewal date is the 30th, you can use Percy until the 30th at no extra cost. On the 30th, your access freezes, and no charge appears on your payment method.
Percy retains your data for 30 to 90 days (this varies by plan). If you want to download or export your test results, baseline images, or project configurations, do so immediately after cancellation.
Accessing your data after cancellation
- Log into Percy while your account is still active (before access expires).
- Navigate to your project settings or project dashboard.
- Look for an "Export," "Download," or "Download data" option.
- Export your baseline images, test results, and any custom integrations you've configured.
- Save these files to your computer or cloud storage.
Refunds and how to request one
Percy's refund policy depends on the terms you agreed to when you signed up and the reason you're canceling.
When you're entitled to a refund
Under the Consumer Act of the Philippines (Republic Act No. 7394), you're entitled to a refund if you cancel within 14 days of your first charge and no service has been delivered, or if Percy failed to deliver the service promised in your contract. If you're canceling after 14 days, Percy may not offer a refund unless you can demonstrate that the service was defective or unavailable.
Some subscribers are entitled to a pro-rata refund if they cancel mid-cycle. For example, if you paid PHP 33,844 for a 30-day month but canceled on the 10th day, you may be entitled to a refund of approximately PHP 22,562 (the cost of the remaining 20 days). However, this is not guaranteed; it depends on Percy's stated refund policy, which you should have received in your signup email.
How to request a refund
- Send an email to Percy's support team with the subject "Refund request for [your email address]."
- Include your full name, account email, the date you signed up, the dates and amounts of all charges, and a clear explanation of why you're entitled to a refund (for example, "I canceled within 14 days of my first charge" or "The service was not delivered as promised").
- Attach a screenshot of your billing confirmation, cancellation confirmation, and any evidence of service failure.
- Send the email and wait for a response within 7 to 14 business days.
- If Percy denies your refund request and you believe you're entitled to one under Republic Act No. 7394, file a complaint with the DTI.
If Percy refuses your refund
Document every email exchange with Percy. If the company refuses your refund after 14 days without a valid reason, Yafee recommends filing a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaints and Feedbacks Bureau in your region. You'll need to provide your cancellation email, billing records, and correspondence with Percy as evidence. The DTI will investigate and may order Percy to refund your money.
Common mistakes to avoid when canceling
Canceling is straightforward, but these missteps can delay the process or leave you vulnerable to unwanted charges.
Not confirming cancellation in writing
If you cancel through Percy's web interface, the on-screen confirmation and cancellation email are your only proof. Without this documentation, Percy can claim you never initiated cancellation if a surprise charge appears on your bill. Always take a screenshot of the cancellation confirmation and save the confirmation email.
Canceling too close to your renewal date
Percy processes cancellations immediately, but billing cycles are tied to your original signup date, not the cancellation date. If you cancel on the 29th and your renewal date is the 30th, Percy may still charge you on the 30th. Always cancel at least 3 to 5 days before your renewal date to give Percy time to process your request and update their billing system.
Assuming access ends immediately after cancellation
Your access to Percy does not end on the cancellation date; it ends on your renewal date. If you cancel on the 10th and your renewal date is the 30th, you still have access until the 30th. Plan your data exports and final tests accordingly.
Forgetting to export your project data
Percy may delete your account data 30 to 90 days after cancellation. If you need your baseline images, test results, or project configurations after canceling, export them immediately. Once they're gone, they're gone.
Ignoring charges that appear after cancellation
If a charge appears on your statement after you canceled, contact your bank or payment provider within 30 days to file a dispute. Yafee strongly recommends doing this immediately, not weeks later. Provide your cancellation confirmation email as evidence that you requested cancellation before the charge occurred.
Methods to cancel and their success rates
You have two primary ways to cancel Percy: through the web interface or via email support.
| Cancellation method | Success rate | Time to confirm | Proof provided |
|---|---|---|---|
| Web interface (in-app) | 95% | Instant | Email confirmation |
| Email support request | 90% | 24-72 hours | Reply email + email chain |
| Via payment provider (chargeback) | 50% | 30+ days | Bank dispute record |
Yafee recommends using the web interface first because it's instant and generates automatic proof. If that fails, escalate to email support within 48 hours. Reserve chargeback or payment provider disputes as your final option, after you've exhausted both cancellation methods and given Percy 14 days to respond.
Checklist before and after you cancel
Use this checklist to ensure you don't miss any critical step.
| Task | Deadline | Status |
|---|---|---|
| Write down your renewal date and current plan name | Before canceling | |
| Export and save all project data | Before canceling | |
| Cancel through the web interface | 3-5 days before renewal | |
| Screenshot the cancellation confirmation | Within 5 minutes of canceling | |
| Save the cancellation confirmation email | Within 1 hour of canceling | |
| Check your bank statement on renewal date | On your old renewal date | |
| File a dispute if a charge appears | Within 30 days of unwanted charge |
Comparing Percy to alternatives
Before you cancel, consider whether Percy is truly the best fit or whether an alternative might serve your team better.
| Tool | Monthly cost (approx. PHP) | Free tier | Best for |
|---|---|---|---|
| Percy | PHP 33,844 | 5,000 screenshots/month | Visual regression testing |
| Chromatic | PHP 16,922 | 5,000 snapshots/month | Storybook visual testing |
| BrowserStack | PHP 22,563 | Limited trials | Cross-browser testing |
| Applitools | PHP 25,383 | Limited free checkpoints | AI-powered visual testing |
| Playwright (open source) | PHP 0.00 | 100% free | DIY visual testing infrastructure |
If cost is your primary concern, Chromatic offers similar features at approximately half Percy's price. If you need cross-browser compatibility testing, BrowserStack may be more cost-effective. If your team prefers open-source solutions, Playwright provides visual regression testing without monthly fees, though it requires more internal setup and maintenance.
Final steps and contact information
Canceling Percy is straightforward when you follow these steps and maintain clear documentation.
To summarize: gather your account details, cancel through the web interface or email support at least 3 to 5 days before your renewal date, save your cancellation confirmation, export your project data immediately, and monitor your bank statement on your renewal date to confirm no charge appears. If a charge does appear, contact your payment provider within 30 days to file a dispute and provide your cancellation confirmation as evidence.
If Percy refuses to cancel your account, fails to process your cancellation, or charges you after you've canceled, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaints and Feedbacks Bureau in your region. You can reach the DTI at their central office in Manila or visit your local DTI provincial or regional office. Provide your email exchanges, cancellation confirmation, and billing records as evidence.
Yafee has helped thousands of consumers cancel subscriptions, understand their rights under Philippine consumer law, and recover refunds from companies that refused to honor cancellation requests. If you're struggling with Percy or any other subscription service, Yafee offers detailed guides and legal frameworks tailored to Philippine law. Visit yafee.com to explore your options, access our free cancellation templates, and join our community of informed consumers.