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Frequently asked questions
Cancel Memento: The Right Way
How to cancel Memento and stop unwanted charges in the philippines
What is Memento and why you might want to cancel
Memento is a subscription-based memory-keeping app that helps you organize photos, journals, and personal projects in one digital space. If you signed up for the free 3-day trial in the Philippines and forgot to cancel before your first billing date, a charge of ₱480.00 (Pro plan) or ₱840.00 (Business plan) likely hit your account without warning. That auto-renewal shock is exactly why you are here, and Yafee understands the frustration of unexpected charges.
The service works on a recurring billing cycle, meaning your subscription renews automatically every month unless you actively cancel before the renewal date. Many users in the Philippines sign up to test the AI features or cloud storage, then decide the monthly cost is not worth keeping. If that sounds like you, this guide will show you exactly how to cancel Memento and protect yourself from future charges.
How memento's subscription structure works
Memento offers two paid tiers in the Philippines. The Pro plan costs ₱480.00 per month and includes 5 GB of cloud storage, unlimited entries and libraries, 2,000 AI credits, and sharing tools. The Business plan costs ₱840.00 per month and doubles your cloud storage to 20 GB per user while increasing AI credits to 3,000 per user, designed for team or professional use.
Both plans auto-renew on your billing date unless you cancel beforehand. The app also integrates with App Store (for iOS) and Google Play (for Android), which means your cancellation method depends on where you actually subscribed. If you signed up directly on the Memento website, you cancel there. If you subscribed through an app store, you must cancel through that platform instead, or charges will keep coming.
Why users typically cancel Memento
Most cancellations happen because the monthly fee does not align with actual usage. You might have tested the AI writing features, realized you do not need 5 GB of storage, or simply prefer free alternatives like Google Photos or OneNote. Others discover that Memento's customer support is difficult to reach by email ([email protected]), with no live chat or phone number available, which leaves users feeling unsupported when they want to cancel or request a refund.
The lack of transparent cancellation paths on the website also frustrates users. Unlike major streaming services or social platforms, Memento does not advertise where you go to cancel, which can make the process feel deliberately hidden. Yafee exists to cut through that confusion and give you a direct, step-by-step plan to cancel without losing money or wasting time.
Pricing breakdown and what you are paying for in the philippines
Understanding exactly what you are being charged helps you decide whether to cancel or keep your subscription active.
| Plan | Monthly cost (PHP) | Cloud storage | AI credits | Best for |
|---|---|---|---|---|
| Free trial | ₱0 (3 days only) | Limited | 100 | Testing the app |
| Pro | ₱480.00 | 5 GB | 2,000 | Individual users who use AI features regularly |
| Business | ₱840.00 | 20 GB per user | 3,000 per user | Teams and professional projects |
What you are actually using versus what you are paying for
If you are a casual user who only stored a handful of memories and never touched the AI tools, you are paying for features you do not use. That is the honest truth. Many Filipinos sign up during promotional periods or on impulse, only to realize weeks later that the service does not match their workflow or storage needs.
The Pro plan at ₱480.00 per month works out to ₱5,760.00 per year. If you cancel now, you stop that recurring cost immediately. Yafee has helped thousands of consumers in the Philippines identify subscriptions they no longer need, and Memento is one of the most frequently cancelled services for this exact reason-initial enthusiasm followed by realization that the cost does not justify the actual usage.
Should you cancel Memento or keep it
This section helps you weigh the genuine benefits against the monthly expense before you decide.
Reasons to keep your Memento subscription
Keep your subscription if you use Memento at least twice per week, actively rely on the AI features to generate memory prompts or summaries, or store important personal or family documents that you need backed up securely. The 5 GB of cloud storage (Pro) or 20 GB per user (Business) provides a legitimate alternative to Google Photos or iCloud if Memento's interface matches your memory-keeping style.
The AI credit system also matters: if you are a writer, journalist, or someone who uses the app's AI tools to reflect on or enhance your journal entries, the 2,000 monthly credits (Pro) are real value. Teams using the Business plan gain collaborative features that free alternatives do not offer.
Reasons to cancel Memento
Cancel if you have not opened the app in 30 days, do not understand what the AI features do, or feel overwhelmed by the interface. Cancel if you have backed up your important memories to Google Photos or another free service and no longer need Memento's tools. Cancel if the monthly fee of ₱480.00 or ₱840.00 strains your budget, even occasionally.
Most importantly, cancel if you signed up during the free trial, did not use the app regularly, and are only paying because the auto-renewal caught you by surprise. You have every legal right to cancel, and Yafee encourages you to do so without guilt.
Step-by-step guide to cancelling Memento
Your cancellation method depends on where you originally subscribed: directly on the Memento website, through the iOS App Store, or through Google Play on Android.
How to cancel if you subscribed directly on the Memento website
If you signed up and paid by credit card or debit card directly through Memento's website (memento.com), follow these steps to cancel your subscription.
- Log in to your Memento account on the website using your email and password.
- Navigate to your account settings (usually found in the top-right menu or under your profile icon).
- Look for a "Billing", "Subscription", or "Payment" tab within settings.
- Locate your active subscription and select "Cancel subscription" or "Manage billing".
- Confirm your cancellation. Memento will ask you why you are leaving (optional feedback).
- Check your email for a cancellation confirmation within 24 hours.
- What happens after you cancel: Your subscription ends on your next billing date. You retain access to your memories and entries until that date.
- If you cannot find the option: Email [email protected] with the subject line "Cancel subscription" and provide your registered email address and account details. Response times vary between 48 to 72 hours.
How to cancel if you subscribed through the iOS app store
If you signed up for Memento via Apple's App Store (on iPhone or iPad), you must cancel through Apple's billing system, not through the app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find Memento in the list of active subscriptions.
- Tap on Memento and select "Cancel subscription".
- Choose your reason for cancelling (optional) and confirm the cancellation.
- Apple will send you a cancellation confirmation email within minutes.
- Timing: Your cancellation takes effect at the end of your current billing period. You lose access to paid features immediately, but are not charged again.
- Refund eligibility: Apple's refund policy allows refunds within 14 days of purchase if you request it immediately after your first charge. See the "Refund options" section below for details on how to request this.
How to cancel if you subscribed through google play
If you subscribed to Memento via Google Play on an Android device, cancel your subscription through the Google Play app or website.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions".
- Find Memento in the list and tap it.
- Select "Cancel subscription" and confirm your choice.
- Google will send you a confirmation email within minutes.
- Alternative method (via website): Visit play.google.com, sign in, click your profile icon, select "Payments and subscriptions", then "Manage subscriptions". Find Memento and click "Cancel".
- Timing: Your subscription ends at the next billing date. You retain full access until then.
- Refund eligibility: Google allows refunds within 48 hours of your first charge or 48 hours after a billing renewal if you cancel and request a refund promptly. See below for the refund request process.
Your legal position and consumer rights in the philippines
As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which establishes your right to cancel subscriptions and protect yourself from unfair billing practices.
What the consumer act of the philippines guarantees you
Under Republic Act No. 7394, you have the right to transparent information about subscription terms, automatic renewal dates, and cancellation procedures before you complete your purchase. Companies like Memento must disclose the cost, billing frequency, and how to cancel in clear language.
You also have the right to cancel without penalty or additional charges beyond your current billing cycle. If Memento charges you after you cancel, or if you can prove the charge was unauthorized, you can dispute the transaction with your credit card issuer or bank.
Furthermore, the Consumer Act requires that companies respond to complaints and refund requests within 30 days of receipt. If Memento ignores your cancellation request or refund claim, you can escalate your complaint to the Department of Trade and Industry (DTI), which enforces consumer protection law in the Philippines.
Your legal position if Memento refuses to cancel
If you submit a cancellation request and Memento continues to charge you, you have legal recourse. Document every cancellation attempt (screenshots of the cancellation confirmation page, email receipts, dates and times). Then contact the DTI Consumer Complaint Center in your region. The DTI will investigate for free and can mandate that Memento issue a refund or cease charges.
You can also dispute the charges with your bank or credit card issuer by requesting a chargeback. Provide evidence that you cancelled and were still charged. Most banks in the Philippines (BDO, BPI, Metrobank, Union Bank, etc.) process chargebacks within 30 to 60 days.
How to request a refund from Memento
Your refund options depend on whether you are within the legal or company-specific refund window and how you paid.
Refund eligibility and timeframes
Most refund policies are strict. If you paid directly to Memento by credit or debit card, you can request a refund only if you cancel within 14 days of your first charge or within 48 hours of a billing renewal. If you are outside that window, Memento is unlikely to refund unless you can prove billing fraud or an unauthorized charge.
If you subscribed via the App Store, you have 14 days from the purchase date to request a refund from Apple. If you subscribed via Google Play, you have 48 hours from the first charge or from any renewal date. These timeframes are automatic and enforced by Apple and Google, not by Memento.
How to request a refund directly from Memento
- Email [email protected] with the subject line "Refund request".
- Include your registered email address, the date you subscribed, the date of the charge you want refunded, and a brief explanation (e.g., "Cancelled within 14 days of first charge").
- Wait for a response within 5 to 7 business days. Memento will confirm whether your refund qualifies.
- If approved, the refund will be processed to your original payment method within 10 to 14 business days.
- If denied, ask Memento to provide the reason in writing. If you believe the denial violates the Consumer Act or your payment terms, escalate to the DTI.
How to request a refund through apple (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name, then "Subscriptions", then find Memento.
- Tap "Cancel subscription" (if you have not already).
- Immediately after cancelling, tap "Report a problem" or "Request refund" (if available).
- Alternatively, visit reportaproblem.apple.com, sign in with your Apple ID, and search for the Memento charge.
- Select the charge, click "I would like to request a refund", choose your reason, and submit.
- Apple will respond within 48 hours with approval or denial.
How to request a refund through google play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon, then "Manage subscriptions", then find Memento.
- Tap "Cancel subscription".
- Immediately after cancelling, look for a "Refund" or "Get refund" option.
- If no refund button appears, visit support.google.com/googleplay/answer, search "Request a refund", and follow the step-by-step guide to request a refund within 48 hours of your charge.
- Google will process your request within 24 to 48 hours.
Common cancellation mistakes and how to avoid them
Cancelling a subscription is straightforward, but a few missteps can leave you paying longer than necessary. Yafee has identified the most common errors and how you can sidestep them entirely.
Mistake 1: deleting the app without cancelling the subscription
Removing the Memento app from your phone does not cancel your subscription. Your account remains active in Memento's system, and you will be charged on your billing date even if the app is no longer installed. Always cancel your subscription in your account settings or through your app store before uninstalling.
Mistake 2: cancelling in the wrong place
If you subscribed through the App Store, cancelling inside the Memento app itself will not work. You must cancel through Apple's Settings or the App Store. The same applies to Google Play. Yafee recommends checking your original receipt or payment email to confirm which platform you used, then cancelling there.
Mistake 3: not waiting for confirmation
Some users cancel but do not wait for a confirmation email. Without written proof of cancellation, you cannot dispute a charge if Memento bills you again by mistake. Always take a screenshot of the cancellation confirmation page and wait for the confirmation email to arrive in your inbox.
Mistake 4: cancelling too close to your billing date
If your billing date is today or tomorrow, you may not be able to cancel in time to avoid the next charge. Memento processes cancellations within 24 hours, but billing cycles can trigger before the cancellation is finalized. If you miss the window, request a refund immediately rather than accepting the charge.
Mistake 5: not checking your bank statement after cancellation
Verify that Memento does not charge you again after your cancellation date. Check your credit card or debit card statement 5 to 7 days after your subscription end date. If an unexpected charge appears, contact your bank immediately to dispute it.
After you cancel: what to expect
Cancelling your Memento subscription is only the first step. Understand what happens next so you are not surprised.
Access to your data and memories
After you cancel, you retain full access to all your stored memories, journals, and entries until your current billing cycle ends. You can download or export your data before that date if you want to preserve your memories in another format (like PDF or image files).
Once your subscription expires, you move to the free tier (if available) with limited storage and features. Any data beyond the free tier limit may become inaccessible. Yafee strongly recommends exporting important memories within 48 hours of cancellation.
How to export or back up your memories
- Log in to your Memento account.
- Go to Settings or Account.
- Look for "Export data", "Download", or "Backup" options.
- Select the memories or journals you want to export.
- Choose your format (PDF, ZIP, or image files) and download to your device.
- Save the files to cloud storage (Google Drive, OneDrive) or external hard drive for long-term safety.
Stopping unwanted emails from Memento
After cancellation, you may still receive marketing emails from Memento. Unsubscribe by clicking the "Unsubscribe" link at the bottom of any email, or email [email protected] and request to be removed from all promotional lists.
Contact information for cancellation support
If you cannot cancel through the steps above or encounter errors, use the following contact methods.
Memento customer support
- Email: [email protected]
- Response time: 48 to 72 hours (no guaranteed timeframe posted)
- What to include in your email: Your registered email address, the email you used to sign up, the date of your first charge, and a clear request to cancel your subscription.
If Memento does not respond within 72 hours
Escalate your complaint to the Department of Trade and Industry (DTI), which enforces consumer protection law in the Philippines and has authority to investigate Memento's billing practices.
- DTI Consumer Complaint Center: [email protected]
- Regional DTI offices: Visit www.dti.gov.ph to find the office nearest you and file a complaint in person.
- What to include: Your subscription details, proof of cancellation attempts (screenshots or email receipts), and evidence of any charges after your cancellation request.
Dispute a charge with your bank
If Memento continues to charge you after cancellation, contact your bank or credit card issuer to dispute the charge or request a chargeback.
- BDO: 1-800-1-BDO (1-800-1-236) or visit bdo.com.ph
- BPI: 1-800-1-888 or visit bpi.com.ph
- Metrobank: 1-800-1-627 or visit metrobank.com.ph
- Union Bank: 1-800-1-888 or visit unionbankph.com
- What to provide: Your account number, the disputed charge amount, the date of the charge, proof of cancellation, and a written explanation of why the charge is unauthorized.
Comparison: keep versus cancel Memento
This table summarizes the financial and practical trade-offs to help you decide with confidence.
| Factor | Keep Memento Pro (₱480/month) | Cancel and use free alternatives |
|---|---|---|
| Annual cost | ₱5,760 | ₱0 (Google Photos, OneNote) |
| Storage capacity | 5 GB | 15 GB (Google Photos) or 5 GB (OneDrive free tier) |
| AI features | 2,000 monthly AI credits | Basic tools in free tier; ChatGPT for ₱100+/month |
| Support quality | Email only; slow response | Varies by platform |
| Cancellation ease | Multiple steps; confusing menu | One-click uninstall |
Final summary and your next steps
Cancelling Memento takes less than 10 minutes if you follow the correct steps for your subscription platform. If you subscribed directly on the Memento website, cancel in your account settings. If you used the App Store or Google Play, cancel through those platforms instead. Yafee has guided you through every method so you can choose the one that applies to your situation.
Remember your legal protection: the Consumer Act of the Philippines (Republic Act No. 7394) guarantees your right to cancel without penalty and to dispute unauthorized charges. If Memento refuses to honour your cancellation, file a complaint with the DTI or dispute the charge with your bank.
Export your memories to a safe location before your subscription expires, and verify that no unexpected charges appear on your statement after your cancellation date. Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions and recover refunds they were owed. Your next step is simple: choose your cancellation method above, follow the steps, and confirm that the subscription ends. You are in control of your money and your data.