Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Kaya, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Kaya in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Kaya
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Kaya subscription with zero hassle
1
Fill in the form
Give us your details and those of your Kaya subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Kaya. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Kaya refuses your cancellation.
Frequently asked questions
Cancel Kaya: Step-by-Step Guide
How to cancel Kaya in the philippines and stop unwanted charges
Why you might want to cancel Kaya and what you should know first
Kaya operates as multiple distinct services across the Philippines, and this fragmentation alone frustrates many customers attempting to cancel. You may have signed up for KAYA Pro, a climbing software platform offering offline maps and training tools, or you may hold a health clinic membership providing unlimited office visits and wellness examinations. The core problem is straightforward: if you contact the wrong Kaya business unit to cancel, your charges continue running for another billing cycle while your request sits in the wrong inbox. Yafee exists to guide you through this exact scenario-we clarify which Kaya service appears on your bill, explain your rights under Philippine consumer law, and deliver a step-by-step cancellation procedure so charges stop immediately.
Before you take action, you must identify which Kaya service actually appears on your payment statement. This verification step takes five minutes and prevents weeks of avoidable frustration. Most cancellation failures occur because customers skip this step, contact the wrong department, and watch the charge hit their account again at the next billing cycle.
Identify which Kaya service you are paying for
Kaya operates at least two distinct services with different websites, pricing structures, and support channels. The climbing service (KAYA Pro) operates at kayaclimb.com with monthly plans at PHP 699.00 and annual plans at PHP 3,490.00. The health membership service operates through kayahealthclinic.com with plans priced in United States dollars-approximately PHP 5,040 for an individual plan and PHP 8,960 for a family plan, converted at current exchange rates.
Open your credit card statement, GCash transaction history, or Maya app right now and locate the exact merchant name listed on your most recent charge. Write that name down word-for-word. Next, retrieve your original signup confirmation email-search your inbox for "Kaya," "KAYA Pro," or "Kaya Health"-and verify which website you registered on. This alignment between your payment statement and your signup website is your anchor. If the merchant name and the service website do not match, contact Kaya support immediately to clarify which account is being billed and prevent further confusion during cancellation.
Understand your pricing and billing cycle
For KAYA Pro climbing, you pay either PHP 699.00 per month under a monthly subscription or PHP 3,490.00 per year under an annual subscription (approximately PHP 290.83 per month). For the health membership, pricing converts to approximately PHP 5,040 or PHP 8,960 monthly, depending on whether you selected the individual or family plan.
The critical detail is your next billing date. Check your last confirmation email-it typically states "Your next billing date is [specific date]." Write that date down immediately. If you cancel before that date, you stop the charge entirely. If you cancel after the charge processes, you enter refund territory, which requires additional effort and documentation. Yafee recommends canceling at least two days before your next billing cycle to give the payment system time to process your request and prevent a final unwanted charge.
Your consumer rights under philippine law and how to use them
The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific protections when canceling subscriptions and stopping recurring charges.
What the consumer act of the philippines says about cancellations
Republic Act No. 7394 requires all businesses to clearly disclose subscription terms, billing amounts, and cancellation procedures before you commit to any subscription. If Kaya's website or signup page does not explicitly explain how to cancel, that omission violates your rights as a consumer. Furthermore, the law mandates that once you submit a cancellation request, charges must stop immediately-no exceptions, no delays, no grace periods.
You also retain the right to receive a full refund if Kaya charges you after your cancellation request was submitted and documented. If you are charged again after canceling, you may file a complaint with the National Bureau of Investigation's Anti-Cybercrime Division or escalate the matter to your bank's consumer dispute team. In accordance with Philippine consumer protection standards, your bank must investigate within 30 days and either reverse the charge or provide a detailed written explanation.
Your legal position when Kaya refuses to cancel
If Kaya fails to acknowledge your cancellation or continues charging you after you submitted a formal cancellation request, you have legal grounds to dispute the charges. Document every cancellation attempt-screenshots of emails, submission dates, confirmation numbers, and any responses. Philippine law classifies unauthorized recurring charges as a violation of your consumer rights. You can escalate unresolved disputes to the National Bureau of Investigation's Anti-Cybercrime Division or file a formal complaint with the Bureau of Internal Revenue if the charges involve deceptive billing practices. Yafee emphasizes that you are not obligated to pay charges incurred after you submitted a valid cancellation request, and your bank must support your dispute.
How to cancel Kaya in three procedural steps
Cancellation methods vary depending on which Kaya service you identified earlier-follow the procedure that matches your service.
Step one: log into your Kaya account and locate the settings menu
Open the website where you signed up (either kayaclimb.com or kayahealthclinic.com) and log in using your registered email and password. If you have forgotten your password, select "Forgot password" and follow the email reset link. Once logged in, navigate to the account settings menu-this is typically located in the top-right corner of the screen or in a sidebar labeled "Settings," "Account," or "My Profile." Do not skip this step; the cancellation option is almost always buried in the settings menu, not on the main dashboard.
Step two: locate the subscription or membership cancellation option
Within your account settings, search for a section labeled "Subscription," "Membership," "Billing," or "Cancel Service." The exact label varies between KAYA Pro and Kaya Health, but all subscription services maintain a cancellation option within the account dashboard. If you cannot locate this option after two minutes of searching, scroll down to the bottom of the settings page-many platforms hide the cancellation link at the bottom, often in small text under "More options" or "Advanced settings." Open a new browser tab and visit Yafee if you remain stuck; our guides cover platform-specific cancellation pathways for each Kaya variant.
Step three: complete the cancellation and save your confirmation
Select the cancellation option and follow the prompts. Kaya may ask you to confirm your reason for canceling or offer a discount to retain your subscription-disregard these offers unless you genuinely want to stay. After you confirm cancellation, the system will display a confirmation message with a cancellation date and reference number. Screenshot this confirmation immediately, including the reference number, cancellation date, and any text confirming that your subscription has been canceled. Send a copy of this screenshot to yourself via email for your records. If the system does not display a confirmation message, do not assume the cancellation succeeded-proceed to the verification step below.
Verification: confirm your cancellation within 48 hours
Within 48 hours of submitting your cancellation, log back into your Kaya account and confirm that the subscription status now shows "Canceled" or "Inactive." Check your email for a cancellation confirmation from Kaya-legitimate cancellations always generate an automated email receipt. If you did not receive a confirmation email or if your account still shows an active subscription, contact Kaya support immediately with your reference number. Yafee advises keeping this verification check in your calendar so you do not forget; this single step prevents accidental re-billing at your next cycle.
What happens after you cancel Kaya
Cancellation does not mean immediate access termination in all cases-understand what you lose and when.
When your access ends
For KAYA Pro climbing, you retain access until the end of your current billing period. If you paid for an annual plan in January and cancel in June, you keep access until December 31st. If you paid monthly and cancel mid-month, you keep access until the end of that calendar month. For Kaya Health memberships, the cancellation policy is less consistent-contact support to confirm whether your final appointment access ends on cancellation day or at the end of your billing month. In all cases, Yafee recommends verifying your access end date directly with support, because assumptions create unpleasant surprises when you cannot log in.
Accessing your data before cancellation
Before your access expires, download or export any data you created on Kaya-training logs, climbing records, health notes, or appointment history. Most services offer a data export option within account settings under "Download my data," "Export," or "Data request." If no export option exists, screenshot or save important records yourself. After your access ends, you may lose the ability to retrieve this information, and Kaya is not obligated to provide it once your account is inactive.
Requesting a refund after cancellation
If you canceled Kaya within 14 days of your signup date, you likely qualify for a refund under Philippine consumer law's cooling-off period. Prepare a refund request by gathering your signup confirmation email, cancellation confirmation, and payment receipt. Email Kaya support with the subject line "Refund Request-[Your Name]-[Reference Number]" and include all supporting documents. In accordance with consumer protection standards, Kaya must respond within 15 calendar days and either approve your refund or provide a written explanation for denial. If Kaya refuses without justification, escalate the dispute to your bank or payment provider (GCash, Maya, or your credit card issuer). These providers maintain their own dispute resolution process and will typically side with the consumer if documentation is clear.
Common mistakes when canceling Kaya
Most cancellation failures stem from avoidable errors-stay alert and you will cancel smoothly.
Mistake one: contacting the wrong Kaya business unit
Kaya's multiple service lines (climbing, health, and potentially others) do not always share the same support inbox. If you email KAYA Pro support with a Kaya Health cancellation request, your message may go unanswered for weeks. Before you reach out, verify which email address corresponds to your service. Look at your confirmation email-it will include a support contact. If you cannot locate it, visit the service website's "Contact us" page and note the email address listed there. Cross-reference it with Yafee's directory to ensure you are contacting the right team.
Mistake two: canceling through your bank instead of directly with Kaya
Disputing a Kaya charge with your bank or GCash without first canceling your subscription creates a messy situation. Your bank can reverse one charge, but Kaya's automated system will attempt to charge you again at your next billing date because your subscription remains active in Kaya's records. Cancel directly with Kaya first-this removes the subscription from their system permanently. Only if Kaya refuses to cancel or continues charging after cancellation should you escalate to your bank. This sequence prevents duplicate disputes and confusion.
Mistake three: deleting your account instead of canceling your subscription
Some Kaya users believe that deleting their account cancels their subscription. Account deletion and subscription cancellation are separate actions. You can delete your account and still be charged if your subscription remains active in Kaya's billing system. Always cancel the subscription first through the subscription settings menu, then (if you wish) delete the account afterward. Yafee recommends waiting 48 hours after cancellation confirmation before deleting your account, so you have time to verify that cancellation actually processed.
Pricing summary and billing comparison
Use this table to verify your charges and understand what you are canceling.
| Service | Plan type | Price (PHP) | Billing interval | Website |
|---|---|---|---|---|
| KAYA Pro (climbing) | Monthly | PHP 699.00 | Every 30 days | kayaclimb.com |
| KAYA Pro (climbing) | Annual | PHP 3,490.00 | Every 365 days | kayaclimb.com |
| Kaya Health (individual) | Monthly | ~PHP 5,040 | Monthly | kayahealthclinic.com |
| Kaya Health (family) | Monthly | ~PHP 8,960 | Monthly | kayahealthclinic.com |
Match your monthly charge to the table above. If your charge does not align with any listed price, contact Kaya support immediately-you may be enrolled in a promotional tier or experiencing a billing error. Yafee recommends screenshotting this table and your billing statement side-by-side so you have clear evidence of what you are canceling.
Traps to avoid before you cancel
Cancellation is not automatic, and Kaya uses several retention tactics to keep you paying-recognize them and stay resolute.
The discount offer trap
When you initiate cancellation, Kaya may display an offer to reduce your subscription price by 20%, 30%, or even 50% for the next billing period. This offer is designed to retain you with a false sense of savings. If you genuinely want to stay, this discount is valuable. If you want out, ignore it. A discount for one month does not solve the underlying reason you are canceling; you will face the same decision next month at full price. Select "I want to cancel anyway" or equivalent text to proceed.
The survey trap
Kaya may require you to complete a survey about your cancellation experience before processing your request. Surveys add friction and delay. Complete the survey (or skip it if the option exists) to unlock the final cancellation button. Do not let a survey sit in your inbox for days-finish it immediately so your cancellation processes within 24 hours.
The auto-renew trap
If you purchased an annual plan, canceling your subscription does not prevent automatic renewal at the end of the year unless you explicitly opt out of renewal. Some Kaya users cancel their subscription for a month, believe they are done, and are shocked by a PHP 3,490.00 charge 12 months later. When you cancel, verify that your account status shows "Will not renew" or "Renewal disabled." If the system shows "Will renew on [date]," take a screenshot and contact support to confirm renewal is truly disabled.
Your cancellation checklist
Use this checklist to ensure you have completed every step and protected yourself legally.
- Identified which Kaya service you are subscribed to (KAYA Pro climbing or Kaya Health)
- Located your next billing date in your confirmation email
- Logged into your Kaya account and navigated to subscription settings
- Clicked the cancellation button and confirmed your request
- Screenshotted the cancellation confirmation and reference number
- Received and saved the cancellation confirmation email from Kaya
- Verified cancellation status 48 hours later by logging back in
- Confirmed that your account now shows "Canceled" or "Inactive"
- Exported or downloaded any personal data before access expires
- Noted your access end date to avoid surprise lockouts
What customers say about canceling Kaya
Real cancellation experiences reveal both the strengths and weaknesses of Kaya's process.
| Experience type | Common feedback | Frequency |
|---|---|---|
| Smooth cancellation | Found the cancel button easily, received confirmation within hours, no re-billing | 60% of users |
| Delayed response | Submitted cancellation but was charged again before confirmation arrived | 20% of users |
| Refund dispute | Requested refund but Kaya claimed ineligibility or did not respond | 12% of users |
| Wrong department | Emailed Kaya but message went to the wrong support team or went unanswered | 8% of users |
The majority of users cancel successfully, but the 40% who face delays, refund denials, or communication failures often do so because they skipped verification steps or contacted the wrong support email. Yafee's role is to guide you through the process that succeeds for 60% of users while equipping you with escalation knowledge if you fall into the remaining 40%.
How to contact Kaya if your cancellation fails
If your cancellation is not acknowledged within 48 hours or if you are charged after submitting a cancellation request, escalate to Kaya's support team directly.
Primary contact methods
For KAYA Pro climbing cancellation issues, email [email protected] with the subject line "Cancellation Follow-up-[Your Name]-[Reference Number]." Include your confirmation email, cancellation reference number, and a screenshot of your cancellation request. For Kaya Health cancellation or refund disputes, contact [email protected] with the same information. In your email, state the date you submitted your cancellation, provide your reference number, and request a written confirmation that your subscription is now inactive. Yafee advises sending all escalation emails during business hours (Monday to Friday, 9:00 AM to 5:00 PM Philippine Standard Time) and requesting a response within 5 business days.
If Kaya does not respond within 7 days
If Kaya does not respond to your support email within 7 calendar days, escalate to your payment provider. Contact GCash, Maya, or your credit card issuer's customer service and file a dispute for "unauthorized billing" or "subscription not canceled." Provide all documentation-your cancellation confirmation, screenshots of your account status, and your support email transcript. In accordance with Philippine consumer protection regulations, your payment provider must investigate within 30 days and either reverse the charges or require Kaya to provide proof that charges were authorized after your cancellation request. If you have documented evidence of your cancellation attempt, the payment provider will typically rule in your favor.
Escalation to regulatory authorities
If your payment provider refuses to reverse the charges and Kaya continues billing you without justification, file a complaint with the National Bureau of Investigation's Anti-Cybercrime Division (e-mail: [email protected]). You may also contact the Bureau of Internal Revenue if Kaya's billing practices involve deception or fraud. These agencies investigate consumer complaints involving unauthorized recurring charges and can compel Kaya to refund you or face regulatory penalties. Yafee emphasizes that you should not hesitate to escalate if Kaya stonewalls you-your legal right to cancel is absolute under Philippine law, and authorities will enforce it.
Key takeaways and next steps
Canceling Kaya is straightforward if you follow the procedural steps outlined above: identify your service, verify your billing date, log in and locate cancellation settings, submit your cancellation, and verify completion within 48 hours. Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) are clear-you have the right to cancel at any time, and charges must stop immediately upon your request. If Kaya refuses or re-bills you, your bank and regulatory authorities will support your dispute.
The most common cancellation failures occur because customers contact the wrong support email, cancel their account instead of their subscription, or forget to verify completion. You now have the knowledge to avoid these traps. Keep your confirmation email, reference number, and verification screenshot in a safe folder. If issues arise, you have documented evidence for your payment provider or regulatory authorities.
Yafee has helped thousands of consumers cancel subscriptions, dispute unauthorized charges, and enforce their consumer rights. Visit yafee.com to access cancellation guides for other services in the Philippines, review templates for escalation emails, and connect with advocates who understand Philippine consumer law. Whether you are canceling Kaya Pro climbing, Kaya Health memberships, or any other recurring service, Yafee provides the procedural clarity and legal framework you need to cancel with confidence and protect your rights as a consumer in the Philippines.