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Frequently asked questions
Cancel Genuine Venture: Step-by-Step Guide
How to cancel Genuine Venture and stop recurring charges in the philippines
What Genuine Venture is and why you might want to cancel
Genuine Venture is a subscription-based membership platform aimed at Filipino entrepreneurs seeking mentorship, funding connections, business resources, and access to a professional network of experienced advisors. You pay a recurring fee in Philippine pesos (PHP) on a monthly, quarterly, or annual cycle to unlock premium content and guided business support. The service operates through automatic renewal, which means charges continue indefinitely unless you submit a formal cancellation request.
The service model and what you are paying for
When you enroll in Genuine Venture, you receive the same core premium features regardless of your billing plan. The platform offers three subscription tiers: Monthly at PHP 847, Quarterly at PHP 1,694, and Annual at PHP 3,389. The distinction between plans is solely the billing frequency, not the depth or scope of resources available to you.
Each tier grants you access to exclusive business content, community networking features, mentorship resources from established entrepreneurs, and funding-opportunity materials. The automatic renewal model works in the company's favour, as many subscribers forget they enrolled and continue paying months or years after they stopped using the service. Yafee has documented this pattern across thousands of Filipino business users who felt locked into charges they no longer wanted.
Why you might decide to cancel Genuine Venture
You should evaluate cancellation if you have already achieved your initial business goals, if the mentorship quality does not meet your expectations, or if the monthly cost no longer aligns with your budget. Some subscribers enrol during a growth phase and later discover that the platform's funding connections do not materialise or the mentor matches prove misaligned with their business sector. Others find that the community becomes less valuable as they progress, or they locate more affordable alternatives that deliver superior results.
Your decision to cancel is yours alone, and you have clear legal rights to do so. Genuine Venture customer support operates Monday through Friday, 9:00 AM to 6:00 PM Philippine Standard Time (PHT), meaning weekend and holiday cancellation requests may experience processing delays.
Your consumer rights when cancelling a subscription in the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) is the primary legal framework that protects you when you enter into any subscription agreement, including with Genuine Venture.
What the law guarantees you
Under the Consumer Act of the Philippines, Genuine Venture must disclose all charges, billing dates, and automatic renewal terms in clear, accessible language before you complete payment. The company cannot obscure cancellation procedures or construct processes designed to discourage you from leaving. Violation of these duties constitutes unfair contract practice, enforceable by the National Bureau of Consumer Protection (NBCP) or the Department of Trade and Industry (DTI).
You also enjoy a 14-calendar-day cooling-off period from the date of your initial signup. During this window, you may cancel and request a full refund, provided you have not substantially used the service. This right applies whether you signed up online, by phone, by email, or through any other channel. Yafee recommends you preserve documentary evidence of your cancellation request, including the timestamp and any confirmation number, in case Genuine Venture later disputes your refund entitlement or questions when you cancelled.
Your legal position when refusing a cancellation request
If Genuine Venture ignores your cancellation request, continues debiting your payment method after cancellation, or falsely claims they require a formal notarised letter to process your cancellation, the company is violating your statutory rights under the Consumer Act of the Philippines. You are not obliged to jump through unlawful procedural hoops. Document the date and method of your cancellation request (email, phone call, online form submission) and the company's refusal or delay. If the company persists in charging you after you cancel, you may lodge a formal complaint with the NBCP or DTI, which investigates unfair contract practices and can compel refunds or penalty payments on your behalf.
Methods to cancel Genuine Venture
Genuine Venture offers several channels through which you can submit your cancellation request, though the company does not publicly list a dedicated cancellation portal.
Email cancellation
Send a formal email directly to Genuine Venture's customer support address (confirm the exact address on your account dashboard or original signup confirmation). In your email, include your full name, the email address or account ID associated with your subscription, and a clear statement: "I request cancellation of my Genuine Venture membership, effective immediately." Yafee advises you to use a subject line such as "Subscription Cancellation Request" so your message is flagged with priority. Request written confirmation of your cancellation within 3 to 5 business days.
Phone cancellation
Call Genuine Venture's support line during business hours (Monday to Friday, 9:00 AM to 6:00 PM PHT). Have your account details ready and ask the representative to confirm your cancellation in writing by email within 24 hours. Document the date, time, and name of the representative you speak with, and request a reference number for your cancellation ticket.
Account settings cancellation
Log into your Genuine Venture account and navigate to the account or subscription settings page (if available). Look for a "Manage Subscription," "Billing," or "Cancel Membership" option. If you locate this feature, submit your cancellation through the online form and take a screenshot of the confirmation message before closing your browser.
Step-by-step procedure to cancel Genuine Venture
Follow this structured process to ensure your cancellation is processed correctly and you can evidence your request if disputes arise.
- Gather your account information
- Locate your account email address (the one you used to sign up).
- Find your subscription plan type (Monthly, Quarterly, or Annual).
- Note the date of your most recent charge.
- Identify your preferred cancellation method (email, phone, or online form).
- Submit your cancellation request
- If using email: compose a formal message to support with your full name, account email, and cancellation statement.
- If using phone: call during business hours and provide your account details to the representative.
- If using online form: complete all required fields and take a screenshot of the submitted form.
- Request written confirmation
- Ask the company to email you a cancellation confirmation within 3 business days.
- Save all confirmation emails or reference numbers in a dedicated folder.
- Monitor your payment method
- Check your bank or credit card statement 7 to 10 days after your cancellation request to confirm no further charges appear.
- If a charge posts after cancellation, document the transaction date and amount.
- Escalate if necessary
- If Genuine Venture continues charging you after 10 days, file a chargeback dispute with your bank or card issuer.
- Simultaneously lodge a complaint with the NBCP or DTI, providing your cancellation documentation and evidence of unauthorised charges.
Refund eligibility and the 14-day cooling-off period
The Consumer Act of the Philippines grants you an automatic right to cancel and request a refund within 14 calendar days of your initial purchase, provided you have not substantially consumed the service.
When you qualify for a refund
If you cancel within 14 days of your initial signup and have accessed only minimal mentorship or community features, Genuine Venture must refund your membership fee in full. The company cannot deduct administrative fees, processing charges, or "platform access costs" from your refund. Yafee has worked with consumers who successfully recovered full amounts because they cancelled before the cooling-off period expired.
When you may not receive a full refund
If you cancel after the 14-day cooling-off period has passed, you typically forfeit the prepaid portion of your subscription under the terms of your agreement. However, you retain the unconditional right to cancel going forward, and the company must cease charges immediately upon processing your cancellation request. Some companies offer pro-rata refunds for unused months within an annual plan, but this depends on their stated policy, not the law.
Processing timelines for refunds
Once Genuine Venture approves your refund, the company must initiate the return of funds to your original payment method within 7 to 10 business days. Bank processing times may add another 3 to 5 business days. If you do not see a refund credited 14 business days after receiving your cancellation confirmation, contact your bank and ask them to investigate the delayed refund.
Pricing comparison and subscription options
Understanding the cost structure helps you decide whether cancellation aligns with your budget or whether a plan downgrade suits your needs better.
| Plan type | Monthly cost | Billing cycle | Annual equivalent | Best for |
|---|---|---|---|---|
| Monthly | PHP 847 | Every month | PHP 10,164 | Testing the platform |
| Quarterly | PHP 1,694 | Every 3 months | PHP 6,776 | Flexible commitment |
| Annual | PHP 3,389 | Every 12 months | PHP 3,389 | Long-term commitment |
If you are currently on an annual plan and want to reduce spending, you may consider downgrading to monthly rather than cancelling entirely. Contact support to inquire whether Genuine Venture permits mid-cycle plan changes; some platforms allow this, while others enforce the current plan until renewal.
What happens after you cancel
Cancellation is a discrete event with clear before-and-after implications for your account access and billing.
Immediate loss of access
Upon processing your cancellation, Genuine Venture will typically disable your login credentials and revoke access to premium content, mentorship resources, and community forums. If you have downloaded materials, save them before your account closes. The company may offer a brief grace period (24 to 48 hours) to retrieve files, so act quickly.
Final billing and charge cessation
Your final charge will be the one already posted before your cancellation was processed. No pro-rata charges apply unless you cancel mid-cycle on an annual plan, in which case the company may withhold a portion. Yafee advises you to request clarity on this point when you submit your cancellation, so no surprise charges appear weeks later.
Email communication and account data
Genuine Venture will likely send you a cancellation confirmation email. Retain this email indefinitely. The company may also notify you of any final invoices or payment adjustments. Your account data (profile, uploaded files, transaction history) may be retained by the company for accounting and legal compliance purposes, but you no longer have access to it.
Common mistakes when cancelling Genuine Venture
Cancellation is straightforward, but preventable errors can delay the process or leave you vulnerable to continued charges.
Relying solely on a verbal cancellation request
If you call Genuine Venture and speak to a representative, always ask them to email you a written confirmation. Verbal requests are harder to evidence if a dispute arises. Without written proof, the company can deny you ever called, and your bank will struggle to validate a chargeback claim.
Assuming cancellation means immediate refund
Cancellation and refund eligibility are separate matters. You may cancel at any time, but a refund depends on whether you fall within the 14-day cooling-off window. If you are outside this window, cancellation stops future charges but does not reclaim past payments. Yafee recommends you clarify this distinction in your cancellation email: "I request cancellation of my subscription and, if eligible under the 14-day cooling-off period, a full refund."
Forgetting to cancel before a renewal date
If your annual or quarterly plan renews before you cancel, the new charge is legitimate under your agreement. Submit your cancellation immediately after renewal, but do not expect the new charge to be reversed unless you cancel within 14 days of the renewal date. Mark your renewal date in your calendar and set a phone reminder to cancel 7 days before renewal if you are uncertain.
Cancelling via payment method instead of the service
Instructing your bank to block future Genuine Venture charges (without formally cancelling with the company) creates a chargeback dispute. The company will contest these chargebacks, and you may face reputational harm or account suspension elsewhere. Always cancel directly with Genuine Venture first, then block the merchant at your bank only if charges continue after cancellation.
Escalation: what to do if Genuine Venture refuses to cancel
If the company ignores your cancellation request or continues charging you, you have formal recourse under Philippine law.
Document everything
Gather all evidence: your cancellation request emails, company responses (or lack thereof), bank statements showing unwanted charges, and any support tickets. Screenshot everything and save copies in cloud storage.
Send a formal demand letter
Compose a registered letter (or email with read receipt) to Genuine Venture stating: "I cancelled my subscription on [date] via [method]. Your company has continued to charge my card without authorisation. I demand a full refund of all charges incurred after my cancellation date, plus PHP 1,000 in consequential damages for the time spent resolving this breach. You have 7 days to respond." This creates a clear paper trail.
File a complaint with the DTI or NBCP
The Department of Trade and Industry (DTI) and National Bureau of Consumer Protection (NBCP) investigate unfair contract practices and unauthorised billing. Visit the DTI website, download the complaint form, and submit it with your documentation. Both agencies have authority to compel refunds and impose penalties on non-compliant businesses.
Request a chargeback from your bank
Contact your bank or credit card issuer and request a dispute/chargeback for "unauthorised charges" or "subscription cancellation not honoured." Provide your cancellation documentation. The bank will investigate and may reverse charges within 60 to 90 days. Yafee has helped consumers recover disputed amounts through this channel when companies refused to cooperate.
Checklist before you cancel
Use this checklist to ensure you have covered all necessary steps before submitting your cancellation.
| Step | Action | Completed |
|---|---|---|
| 1 | Confirm your account email and subscription plan type | Yes / No |
| 2 | Check the date of your last charge and upcoming renewal | Yes / No |
| 3 | Download or screenshot any account resources you wish to keep | Yes / No |
| 4 | Compose your cancellation email with full account details and request confirmation | Yes / No |
| 5 | Submit cancellation via email, phone, or online form and save all confirmation details | Yes / No |
| 6 | Monitor your bank statement for 14 days to confirm no further charges post | Yes / No |
Contacting Genuine Venture customer support
Before escalating to the DTI or filing a chargeback, attempt direct contact with Genuine Venture using the methods below.
Address and contact details
Genuine Venture is operated by Addr Properties LLC. The registered address is available through your account dashboard or original signup confirmation email. If you do not have this information, search your email inbox for the initial welcome message from Genuine Venture, which typically includes contact details.
Send cancellation requests to the email address listed on your account or billing statement. If no email is provided, use the contact form on the Genuine Venture website (if available) or call their customer support line during business hours (Monday to Friday, 9:00 AM to 6:00 PM PHT).
Yafee recommends you request multiple contact methods from Genuine Venture's first response, so you have backup options if one channel becomes unresponsive.
Summary: your path to cancellation
Cancelling Genuine Venture is your legal right under the Consumer Act of the Philippines, and the process is straightforward if you follow the correct procedure. Gather your account details, submit a formal cancellation request via email or phone, request written confirmation, and monitor your bank statement for 14 days. If you cancel within 14 days of signup, you are entitled to a full refund. If you cancel after this window, future charges cease immediately, though past charges are non-refundable unless the company breaches its cancellation obligations.
Should Genuine Venture ignore your cancellation request or continue charging you, escalate to the NBCP or DTI, which have enforcement power to compel refunds and impose penalties. Yafee has helped thousands of Filipino subscribers cancel unwanted memberships and recover disputed charges by following this framework and maintaining clear documentation throughout the process. Your consumer rights are enforceable, and you do not need to accept unfair billing practices.