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Frequently asked questions
Cancel Easyfinder: The Right Way
How to cancel Easyfinder and recover charges before your next billing cycle
What Easyfinder is and why cancellation matters now
Easyfinder is a subscription-based software platform marketed to Philippine businesses seeking to improve product discovery and customer navigation on their websites. The service provides integrations, page selection tools, and support features designed to guide visitors through your digital storefront. You may have signed up to test the platform, discovered it wasn't the right fit for your operations, or realised the monthly cost no longer justifies the features. Regardless of your reason, you need to cancel before your next billing date arrives-because silence will not stop charges.
The critical issue with Easyfinder is its automatic renewal model. Many users discover they've been charged unexpectedly after signing up for a free trial. Understanding how this system works and your legal rights under Philippine consumer law is the foundation of a successful cancellation. Yafee specialises in helping subscribers navigate exactly these scenarios.
The automatic renewal trap
Easyfinder operates a 14-day free trial that automatically converts to the Standard plan at ₱1,000.00 per month unless you cancel before the trial period ends. This automatic upgrade is where most Philippine subscribers encounter problems. You test the tool, intend to cancel if it doesn't work, then forget the deadline-and a charge appears on your statement without a direct email warning you had forgotten.
The Standard plan (₱1,000.00 monthly) grants access to up to 1,500 customer uses, 500 product listings, all integrations, the page selector tool, and standard priority support. Even if you're no longer using these features or your team switched to a competing platform, Easyfinder will continue charging you monthly until you actively cancel. Taking no action is equivalent to authorising ongoing payments.
When you must cancel immediately
You should cancel Easyfinder right now if you completed your trial period but never intended to become a paid subscriber; if your team no longer uses the product discovery features; if you've migrated to a competing tool; or if the ₱1,000 monthly cost no longer delivers value. You must also cancel immediately if you believe you were charged without clear consent or if billing terms were not transparent at signup.
Yafee recommends submitting your cancellation request at least 5 business days before your next renewal date. This buffer ensures your request processes in time and prevents a duplicate charge. If you've already incurred charges you believe were unfair, Philippine consumer law provides a mechanism for dispute and potential refund.
Your consumer rights under philippine law
Republic Act No. 7394, the Consumer Act of the Philippines, provides specific protections when you cancel subscription services, particularly when automatic renewal terms are unclear or consent was not genuinely given.
What the consumer act of the philippines requires
The Consumer Act of the Philippines mandates that service providers disclose all subscription terms in writing before you are charged. These terms must include the trial period duration, the exact renewal amount, the date of conversion from trial to paid status, and clear instructions on how to cancel. If Easyfinder's terms of service buried the cancellation process in unclear language or failed to provide accessible cancellation instructions on your account dashboard, that constitutes a breach of your consumer protection rights.
Furthermore, the law prohibits deceptive practices. If you were shown marketing material suggesting the trial was entirely free with no automatic charges, and then charged without an explicit final warning, you have grounds to dispute the charge and request a refund. The Department of Trade and Industry (DTI) recognises automatic renewal as a high-risk area for consumer complaints.
Your legal position when cancelling
You have the absolute right to cancel your Easyfinder subscription at any time. The company cannot force you to remain a customer, impose punitive cancellation fees on monthly plans, or require you to provide extensive justification. If Easyfinder refuses to cancel your account or continues charging you after you've submitted a cancellation request in writing, you can escalate your complaint to the Department of Trade and Industry (DTI), which investigates violations of the Consumer Act of the Philippines.
If you were charged during the free trial due to unclear billing language, you can request a full refund of the improper charge. Document all communication: screenshots of the billing page, email confirmations, and your cancellation request. Yafee advises saving these records before contacting Easyfinder support.
Pricing and billing structure of Easyfinder
Understanding Easyfinder's billing model helps you identify when you should cancel and what charges you may dispute.
| Plan | Monthly cost | Customer uses | Product limit | Integrations | Support |
|---|---|---|---|---|---|
| Free trial | ₱0.00 (14 days only) | Up to 1,500 | Up to 500 | All included | Standard |
| Standard (auto-renewal) | ₱1,000.00/month | Up to 1,500 | Up to 500 | All included | Standard priority |
The table above shows that the trial and Standard plan offer identical features. The only difference is that after 14 days, you are charged ₱1,000 monthly unless you cancel. Many subscribers never use all 1,500 customer uses or 500 products, making the subscription unnecessary. If this describes your situation, you should cancel before your next billing cycle.
How to cancel your Easyfinder subscription
Cancellation is a straightforward process if you follow the correct steps and document your request. Yafee guides you through each stage to ensure your cancellation is recorded and confirmed.
Step 1: log in to your Easyfinder account
Access your Easyfinder dashboard using your registered email address and password. If you've forgotten your login credentials, use the password reset option on the login page. You must be logged in to access your billing and subscription settings.
Step 2: locate your subscription or billing settings
Once logged in, navigate to your account settings or profile menu, typically found in the top-right corner of the dashboard. Look for options labelled "Billing," "Subscription," "Plans," or "Account Management." Click on this section to view your current subscription status and renewal date.
Step 3: find the cancel or downgrade option
Within the billing or subscription section, you should see your active plan (Standard) with details of your next renewal date and the ₱1,000 monthly charge. Look for a button or link labelled "Cancel subscription," "Downgrade," or "Manage subscription." Click this option to proceed with cancellation.
Step 4: confirm your cancellation request
Easyfinder may display a confirmation screen asking why you're cancelling or offering retention incentives (such as a discount). You are not obligated to provide a reason beyond "I no longer need this service." Select your reason, then click "Confirm cancellation" or "Yes, cancel my subscription." Do not select "pause" or "downgrade" unless you intend to keep the account active.
Step 5: save your cancellation confirmation
After confirming cancellation, the system should display a confirmation message and generate a cancellation reference number. Take a screenshot of this confirmation and save it to your files. Easyfinder should also send a confirmation email to your registered email address within 24 hours. If you do not receive this email, contact Easyfinder support immediately to verify your cancellation was processed.
Step 6: verify no charges on your next billing date
On your next expected billing date (visible in the confirmation), check your bank or credit card statement to confirm no ₱1,000 charge from Easyfinder has appeared. If a charge does appear after you've cancelled, contact your bank to dispute it and provide your cancellation confirmation documentation to Easyfinder support as evidence the charge was unauthorised.
What happens after you cancel Easyfinder
Your account enters a wind-down period after cancellation is confirmed. Understanding what occurs during this phase prevents confusion or unexpected outcomes.
Your access after cancellation
Once your cancellation is processed, your access to Easyfinder typically ends at the end of your current billing cycle. If you cancelled mid-month, you retain full access to the platform until your renewal date would have occurred. You retain access to any data, configurations, or customer use logs you created during your active subscription. After the billing cycle ends, your login credentials become inactive, and you cannot access the dashboard.
Refund eligibility and timeline
Whether you receive a refund depends on when you cancelled relative to your next billing date. If you cancelled before your next ₱1,000 charge was processed, no refund applies because no erroneous charge occurred. If you were charged after cancellation (due to a system delay or failure to process your cancellation), contact Easyfinder support with your cancellation confirmation and request a refund within 30 days. Under the Consumer Act of the Philippines, businesses must respond to refund requests within 15 days and issue refunds within 30 days if the request is valid. Yafee recommends following up in writing (email) if you do not receive a response within this timeframe.
Recovering charges from the free trial period
If you were charged during your 14-day free trial due to unclear billing disclosures or a system error, you have grounds to dispute this charge. Contact Easyfinder support with screenshots showing the billing page at the time of signup, your cancellation confirmation, and a written request for a refund of the improper charge. If Easyfinder denies your request, escalate to the Department of Trade and Industry. Yafee has supported numerous subscribers in recovering such charges by documenting deceptive or unclear billing practices.
Common cancellation mistakes and how to avoid them
You are not alone if you struggle with cancellation; thousands of Philippine subscribers encounter the same obstacles. Learning from these common errors ensures your cancellation succeeds on the first attempt.
Mistake 1: assuming your account is closed without confirmation
Many users click "cancel" and assume the process is complete. In reality, Easyfinder requires explicit confirmation on a second screen or via email. If you did not receive a confirmation email or cancellation reference number, your subscription may still be active. Log back into your account or contact support to verify your cancellation status before your renewal date.
Mistake 2: cancelling too close to your renewal date
If you submit your cancellation request fewer than 2 business days before your next billing date, Easyfinder's system may not process your request in time, and you will be charged. Yafee advises cancelling at least 5 business days in advance. Check your confirmation email for your exact renewal date and count backwards.
Mistake 3: confusing "pause" or "downgrade" with cancellation
Some subscription platforms offer options to pause or downgrade your plan instead of cancelling outright. Pausing typically suspends access but continues charging you a reduced rate. Downgrading moves you to a cheaper plan but keeps your subscription active. If you want to stop all charges, you must select "cancel subscription," not "pause" or "downgrade."
Mistake 4: not documenting your cancellation request
If a dispute arises later (for example, you're charged after claiming to have cancelled), you need proof. Save every confirmation screen, reference number, and email. Without documentation, it becomes your word against Easyfinder's, and the company may claim your cancellation never arrived. Yafee recommends taking screenshots before you click "confirm" and immediately saving the confirmation page URL.
Escalation: what to do if Easyfinder refuses to cancel
A small number of users experience pushback when attempting to cancel. Know your rights and escalation routes if this happens to you.
First attempt: contact Easyfinder support in writing
If the online cancellation option does not work or you receive an error message, email Easyfinder support directly. Address your email to their customer support contact (verify the correct email on their website or in your account settings). Write: "I am requesting cancellation of my Easyfinder subscription effective immediately. My account email is [your email]. Please confirm cancellation and provide a reference number. I expect a response within 5 business days." Send this email from the email address associated with your Easyfinder account and keep a copy for your records.
Second attempt: formal dispute with your payment provider
If Easyfinder does not respond to your cancellation request within 10 business days, or if they continue charging you after cancellation, contact your bank or credit card company. Notify them that you cancelled your subscription but were charged after cancellation or were charged without clear consent during the free trial. Request a dispute or chargeback. Your bank will contact Easyfinder and request evidence that the charge was authorised. Provide your cancellation confirmation to your bank as evidence you attempted to stop the payments.
Third attempt: escalate to the department of trade and industry
If Easyfinder refuses to refund you or fails to respond to your bank's dispute inquiry, file a formal complaint with the Department of Trade and Industry (DTI). The DTI investigates violations of the Consumer Act of the Philippines, including automatic renewal fraud and deceptive billing practices. You can file a complaint online at the DTI website or at your nearest DTI regional office. Provide your cancellation confirmation, screenshots of billing language at signup, and all correspondence with Easyfinder. The DTI will investigate and may compel Easyfinder to issue a refund or cease deceptive practices. Yafee has seen this escalation route succeed in recovering charges that companies initially refused to refund.
Checklist: ensure your cancellation is complete
Use this checklist immediately after you submit your cancellation request to verify every step was executed correctly.
| Action | Completed? | Notes |
|---|---|---|
| Logged into Easyfinder account | Yes / No | Verify via email confirmation sent |
| Located billing or subscription settings | Yes / No | Record the URL or menu path |
| Clicked "cancel subscription" | Yes / No | Not "pause" or "downgrade" |
| Received cancellation confirmation number | Yes / No | Screenshot saved to files |
| Received confirmation email from Easyfinder | Yes / No | Check spam folder if missing |
| Verified no charge on next renewal date | Yes / No | Check bank statement 3 days after renewal date |
Complete all six items on this checklist within 48 hours of your cancellation request. If any item shows "No," contact Easyfinder support or your bank immediately to resolve the issue before your renewal date.
Comparing your options: cancel, pause, or downgrade
Before you finalise your cancellation, consider whether pausing or downgrading might better serve your situation. This comparison clarifies which action suits your needs.
| Action | Cost | Access to Easyfinder | Best for |
|---|---|---|---|
| Cancel subscription | ₱0.00 (no future charges) | Removed after billing cycle | You don't need the tool |
| Pause subscription | Reduced charge (typically ₱500-700/month) | Suspended; no access to features | You may return in 2-3 months |
| Downgrade plan | Lower monthly charge | Reduced features; ongoing access | You use only basic features |
If you are certain you no longer need Easyfinder, cancellation is the correct action. If you suspect you might return within 3 months, pausing may preserve your settings. Yafee advises that unless you explicitly intend to reactivate, full cancellation is cleaner and avoids future confusion about billing.
How yafee can help you cancel Easyfinder
You do not have to navigate this process alone. Yafee specialises in helping Philippine consumers cancel subscriptions, understand their rights under the Consumer Act of the Philippines, and recover improper charges. Our team at Yafee has guided thousands of subscribers through exactly this scenario-signing up for a free trial, forgetting the renewal date, and then discovering an unexpected charge on their statement.
If you encounter resistance from Easyfinder, uncertainty about your cancellation status, or a charge you believe was unauthorised, Yafee can review your case, identify which consumer rights apply, and advise on escalation steps. Whether your issue requires a simple cancellation confirmation or a formal complaint to the Department of Trade and Industry, Yafee connects you with the right process and documentation templates.
Visit Yafee.com to learn more about your consumer rights or contact our support team. Yafee has helped thousands of consumers cancel subscriptions they no longer need and recover charges they were not supposed to incur. Your cancellation is our priority.
Contact information for Easyfinder support and escalation
Use the contact details below to reach Easyfinder for cancellation confirmation or to escalate if you encounter problems.
Easyfinder customer support: Check your account settings dashboard or recent email confirmations for the primary support email address. If no contact details are visible, visit the Easyfinder website's "Contact" or "Help" page and record the email address or support portal URL before reaching out.
Department of Trade and Industry (DTI) complaint: File a formal complaint if Easyfinder refuses to cancel or continues charging you after cancellation. Visit the DTI website (dti.gov.ph) to file an online complaint or locate your nearest DTI regional office to file in person. Include your cancellation confirmation, billing screenshots, and all correspondence with Easyfinder.
Your bank or credit card company: Contact your issuing bank's customer service line (found on the back of your card) to dispute any unauthorised charge. Provide your cancellation reference number and explain that you cancelled your subscription but were charged after cancellation. Your bank will investigate and may issue a chargeback.
Yafee recommends keeping a record of every contact attempt-date, name of support agent (if provided), and the response you received-to support any future escalation or dispute. Document everything in writing; phone calls alone may not be sufficient proof if a disagreement arises later. With clear documentation and knowledge of your rights under Philippine consumer law, you will successfully cancel your Easyfinder subscription and prevent future charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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