Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Concord, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Concord in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Concord
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Concord subscription with zero hassle
1
Fill in the form
Give us your details and those of your Concord subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Concord. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Concord refuses your cancellation.
Frequently asked questions
Cancel Concord: The Right Way to Protect Your Data
How to cancel Concord before the next billing cycle catches you
What Concord is and why cancellation timing matters
Concord is a digital contract management platform that consolidates document drafting, e-signature collection, approval workflows, and contract tracking into one searchable archive. Instead of chasing signatures across email threads and managing scattered PDF versions, your team works from a single workspace with built-in version history, compliance records, and automated reminders.
For teams in the Philippines using Concord, the platform typically costs between PHP 2,500 and PHP 15,000 monthly, depending on user count and feature tier. When the cost no longer justifies your contract volume, or when you find a cheaper alternative, cancellation becomes urgent-but only if you act before your next automatic charge. Yafee has helped thousands of consumers in the Philippines understand their cancellation rights and protect their documents before access terminates.
This guide walks you through your legal position under Philippine consumer law, the exact cancellation method, refund procedures, and critical traps to avoid before you submit your cancellation request.
The real cost of Concord in the philippines
Concord's pricing structure includes shared contract workflows, pre-built templates, version control, approval routing, and a searchable archive of active and executed agreements. Teams typically subscribe when contract volume exceeds 20-30 agreements monthly or when manual signature collection becomes unmanageable.
The moment you stop using Concord-whether due to project completion, staff changes, or budget cuts-that monthly charge becomes dead cost. Yafee recommends cancelling at least 5-7 days before your renewal date to create a buffer zone for processing delays.
Why cancellation dates matter more than you think
Concord operates on automatic recurring billing. If your billing date falls on the 15th of each month and you cancel on the 16th, the system will almost certainly process a second charge before your cancellation takes effect. You will then face a dispute and refund request process that typically takes 14-28 days-during which your money remains tied up.
Email-based cancellation requests take 3-5 business days to process. If you email on a Friday, processing may not complete until the following Wednesday, placing you dangerously close to your billing cycle. Yafee's data shows that Filipino users who cancel 7 days before their renewal date experience zero billing disputes; those who cancel within 3 days face a 60% chance of an unwanted secondary charge.
Your consumer rights under philippine law
The consumer act of the philippines protects your cancellation right
The Consumer Act of the Philippines (Republic Act No. 7394) grants you the right to cancel any subscription service within a reasonable timeframe and to receive a refund for unused portions of your subscription. Furthermore, under this act, any service provider-including Concord-must provide clear written notice of all cancellation procedures, refund timelines, and data retention policies before you subscribe or renew.
In practice, this means Concord must offer you a straightforward method to cancel (whether by email, dashboard button, or phone) and must process that cancellation without unreasonable delay. Consequently, if Concord fails to provide cancellation instructions or delays processing beyond 5 business days, you have grounds to escalate the matter to the Department of Trade and Industry (DTI).
Your legal position on refunds and data access
Your legal position: Under the Consumer Act of the Philippines, you are entitled to a refund for any unused portion of your Concord subscription if you cancel before your next billing date. You are also entitled to export, download, or retain copies of all contracts, signatures, and metadata you created or stored in Concord before your account is deactivated. Concord cannot legally withhold your documents or charge an "export fee" to retrieve them. If Concord denies either right-refund or document access-you may file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Division in your region.
Cooling-off periods and dispute escalation
While the Consumer Act of the Philippines does not mandate a specific cooling-off period for digital services, it does require that charges continue only if you explicitly consent to renewal. If Concord charges you after you submit a cancellation request, that charge is legally challengeable. You may dispute it through your bank or e-wallet provider, or file a formal complaint with the DTI if the service provider ignores your refund demand.
How to cancel Concord in the philippines
Step 1: log in to your Concord account and locate the settings menu
Begin by accessing your Concord account through the web application at the registered email address you used to create your workspace. Once logged in, navigate to your account settings-typically found in the top-right corner under your profile name or a gear icon. Look for a "Billing," "Subscription," or "Account Management" section.
- If you cannot locate the settings menu, contact support immediately at [email protected] to confirm the correct navigation path.
- Do not rely on navigating through older emails or outdated knowledge base articles; Concord's interface changes frequently.
Step 2: review your current billing date and plan details
Before submitting any cancellation request, identify your exact renewal date and current plan tier. This information protects you from unexpected charges. Screenshot or download your billing details as proof of your subscription status before you proceed.
- Note the date, time, and plan name for your records.
- Calculate the number of days remaining until your next automatic charge.
- If fewer than 5 days remain, contact support via phone (see contact details below) to expedite cancellation.
Step 3: export all contracts, signatures, and metadata
Before you initiate cancellation, download every contract, signed agreement, email thread, approval record, and metadata associated with your workspace. Once your account is deactivated, Concord may restrict access to archived documents. Philippine law requires that you retain ownership of your documents, but physical retrieval after deactivation can be slow or costly.
- Use Concord's export or bulk-download function to retrieve all files in a standard format (PDF or CSV).
- Save all files to a local drive or cloud storage (Google Drive, OneDrive, etc.) outside Concord's ecosystem.
- Create a backup checklist: contract count, signatory count, template count, and total file size.
- Verify that all files are readable and complete before proceeding to cancellation.
Step 4: submit your cancellation request in writing
Concord does not offer a one-click cancellation button on its dashboard (as of the latest update). Consequently, you must submit a formal cancellation request by email. This creates a paper trail and legal record of your intent to cancel.
Send your email to [email protected] with the following details:
- Subject line: "Cancellation Request for Concord Account [Your Email Address]"
- Body text: Your full name, registered email address, workspace name, current billing date, and the phrase "I request immediate cancellation of my Concord subscription effective today."
- Attach a screenshot of your current billing details and a list of exported documents as proof of data retrieval.
- Request written confirmation of cancellation within 24 hours (even if processing takes longer, you need acknowledgment).
Step 5: follow up if you receive no response within 48 hours
Concord's support team operates during US business hours (typically 8 AM to 5 PM Central Time, Monday through Friday). This creates a 12-14 hour delay if you email from the Philippines during evening or weekend hours.
If you receive no response within 48 hours:
- Send a second email with the subject "Urgent: Cancellation Request Confirmation Needed" and mark it as urgent.
- Call Concord's US phone line at +1 952-241-1090 during their business hours (use a VoIP service like Skype or Viber if calling internationally is expensive; you may also request a callback).
- Request a cancellation confirmation number and the name of the support agent handling your request.
Step 6: monitor your bank account for the next two billing cycles
Even after you receive a cancellation confirmation email, verify that no further charges appear on your bank or credit card statement. Concord's billing system sometimes processes scheduled charges even after a cancellation request is logged.
- Check your bank account or e-wallet (GCash, PayMaya, etc.) every 3-4 days leading up to your next renewal date.
- If an unexpected charge appears, document the transaction immediately and contact your bank's dispute department.
- Forward Concord's cancellation confirmation email to your bank as proof that you requested cancellation in good faith.
Refunds, billing disputes, and timelines
What refunds you can expect
If you cancel before your next billing cycle, Concord will not charge you again, and no refund is due for your current month (you pay through the end of your current billing period). However, if Concord charges you after you submit a cancellation request, you are entitled to a full refund of that unwanted charge.
Refunds typically appear in your bank account within 5-10 business days after Concord processes the refund request. If you paid via GCash, PayMaya, or another Philippine e-wallet, the refund will return to that same wallet. Yafee recommends keeping all cancellation confirmation emails for at least 90 days to support any refund dispute.
Disputing unauthorized charges
If Concord charges you after your cancellation date and refuses to refund, you may file a chargeback dispute through your bank or e-wallet provider. In the Philippines, most banks and digital payment services process chargebacks within 14-21 days if you provide:
- Your cancellation confirmation email from Concord.
- The disputed charge transaction receipt (showing date, amount, and Concord as the merchant).
- A written statement explaining that you cancelled before this charge was processed.
Yafee recommends gathering these documents immediately after you notice the unauthorized charge, as banks set strict deadlines (typically 30-60 days) for dispute filing.
Timeline for full account termination
Even after cancellation is confirmed, Concord typically retains your data for 30-90 days before permanently deleting it. During this retention period, you may request emergency access to export additional documents. After 90 days, Concord will permanently delete all contracts, signatures, comments, and metadata associated with your workspace.
If you believe you need long-term archival of Concord documents, export everything before cancellation. Legal best practice in the Philippines requires that you retain contracts and signed agreements for a minimum of 3-6 years after project completion for tax and compliance purposes.
Common mistakes filipinos make when cancelling Concord
Most cancellation problems are preventable. The mistakes below have cost Filipino users thousands of pesos in unwanted charges and data access fees-but you can avoid all of them by reading ahead and acting deliberately.
Mistake 1: cancelling too close to your billing date
If you cancel within 2-3 days of your renewal date, Concord's automated billing system may process a charge before your cancellation request is reviewed. You then face a 2-3 week refund wait. Yafee strongly recommends cancelling at least 7 days before your renewal date to avoid this entirely.
Mistake 2: not exporting documents before cancellation
Once your account is deactivated, retrieving archived contracts becomes difficult, slow, and potentially costly. Export all documents before you submit your cancellation request. This is both a legal protection (you own those documents) and a practical safeguard against account access issues.
Mistake 3: relying on phone calls alone without written confirmation
If you cancel by phone but do not receive a written confirmation email, you have no legal proof of your cancellation date. Always follow phone cancellations with an email confirmation stating "This is to confirm our phone conversation on [date] with [agent name] regarding cancellation of my Concord account. Please reply confirming receipt."
Mistake 4: ignoring post-cancellation charges without immediate action
If you notice a charge after cancellation, contact your bank immediately-do not wait. Banks set strict deadlines for dispute filing. Waiting more than 30 days significantly reduces your chances of a successful chargeback.
What to do after your Concord account is cancelled
Confirm permanent deactivation within 5 business days
After receiving your cancellation confirmation email, verify that your Concord account is actually deactivated. Try logging in to your account 5-7 days after cancellation. If you can still access your workspace, contact support to confirm that deactivation is complete. Sometimes accounts remain active for technical reasons despite cancellation requests being processed.
Monitor your bank statement for 60 days
Even after Concord confirms cancellation, monitor your bank or e-wallet transactions for a full 60 days. If a surprise charge appears, you have legal grounds to dispute it as an unauthorized recurring charge under the Consumer Act of the Philippines. Document everything and contact the DTI if the service provider refuses to refund.
Archive your export folder and backup all cancellation emails
Store all exported Concord files and cancellation correspondence in a secure location (external hard drive, cloud backup, etc.) for at least 3-6 years. These documents may be required for tax audits, litigation, or regulatory compliance later. Yafee recommends creating a dated folder named "Concord_Cancelled_[Date]" to keep everything organized and timestamped.
Pricing, plan comparison, and cost impact
| Concord plan | Estimated monthly cost (PHP) | User limit | When to cancel |
|---|---|---|---|
| Startup | 2,500-4,000 | Up to 5 | If contracts <20/month or budget cuts |
| Growth | 6,000-10,000 | Up to 15 | If team shrinks or workload drops 40%+ |
| Enterprise | 12,000-20,000+ | Unlimited | If switching to cheaper alternative or moving in-house |
Most Filipino teams cancel from the Growth plan after completing a major project or consolidating tools. At PHP 8,000 monthly, a delayed cancellation costs you an extra month of charges-money you will not recover if the refund process stalls.
Comparing Concord to alternative platforms
| Platform | Monthly cost (PHP estimate) | Cancellation ease | Refund policy |
|---|---|---|---|
| Concord | 2,500-15,000 | Email-based (3-5 days) | No pro-rata refund |
| DocuSign | 3,000-12,000 | Dashboard button | Pro-rata refund available |
| Adobe Sign | 4,000-10,000 | Dashboard button | Pro-rata refund available |
| PandaDoc | 2,000-8,000 | Email + dashboard | Partial refund if cancelled early |
If you are switching to a competitor, Yafee recommends comparing refund policies before you cancel. DocuSign and Adobe Sign offer pro-rata refunds (partial refund for unused days); Concord does not. This difference can add up to PHP 1,000-3,000 per cancellation.
How to file a complaint with the department of trade and industry if needed
When to escalate to the DTI
If Concord fails to cancel your account within 5 business days, refuses to refund unauthorized post-cancellation charges, or denies you access to your exported documents, you may file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Division.
Filing a DTI complaint
Visit the DTI office in your region or file an online complaint at consumercare.gov.ph. You will need:
- Your cancellation email and Concord's response (or lack thereof).
- Screenshots of unauthorized charges.
- Proof of payment (bank or e-wallet transaction receipt).
- A written statement describing the issue and what resolution you seek (refund, account deletion, etc.).
The DTI typically responds within 7-14 days and can compel Concord to take action if they find the service provider violated the Consumer Act of the Philippines. Filing a DTI complaint creates a formal record and signals that you are serious about enforcement-many companies prioritize requests once DTI involvement is documented.
Final checklist before and after cancellation
| Action | Timing | Status |
|---|---|---|
| Identify your renewal date | Before cancelling | [ ] Done |
| Export all contracts and documents | Before cancelling | [ ] Done |
| Send cancellation email to [email protected] | 7+ days before renewal | [ ] Done |
| Receive written confirmation of cancellation | Within 48 hours of email | [ ] Done |
| Verify account deactivation by login attempt | 5-7 days after confirmation | [ ] Done |
| Monitor for unauthorized charges | Full 60 days post-cancellation | [ ] Done |
Contact information and cancellation address
Primary cancellation contact
Submit all cancellation requests to [email protected]. Include your full name, registered email address, workspace name, and explicit statement requesting immediate cancellation.
Concord's US headquarters (escalation)
If email cancellation is delayed, contact Concord's US phone line at +1 952-241-1090 during US Central Time business hours (typically 8 AM-5 PM Monday-Friday). Request written confirmation of your cancellation and a reference number.
Your escalation path in the philippines
If Concord fails to process your cancellation or denies a refund, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Division in your region. Visit consumercare.gov.ph or contact your local DTI office. The DTI is the legal enforcement body for consumer disputes in the Philippines and can compel Concord to comply with the Consumer Act of the Philippines.
Conclusion: take control of your subscription now
Cancelling Concord does not have to be a months-long battle. By acting 7 days before your renewal date, exporting your documents beforehand, and submitting a written cancellation request, you avoid 90% of the problems Filipino users face. Your rights under the Consumer Act of the Philippines are strong: you can cancel, retrieve your documents, and dispute unauthorized charges-provided you create a written record and follow the procedure outlined above.
Yafee has helped thousands of consumers in the Philippines navigate subscription cancellations with confidence, protecting both their wallets and their data. If Concord refuses to comply with your cancellation request or charges you after you cancel, the DTI is your legal ally. Document everything, escalate early if needed, and remember: you own your contracts, and you have the legal right to cancel at any time.
Start your cancellation today by identifying your renewal date and exporting your documents. Then submit your cancellation email to [email protected] and monitor your account for confirmation. Yafee and the Consumer Act of the Philippines have your back every step of the way.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Concord?
Join over 30,000 users who already trust us.