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Frequently asked questions
Cancel Blind: Step-by-Step Guide
How to cancel Blind and stop unexpected charges in the philippines
What Blind is and why cancellation gets confusing
Blind is a professional community app where you discuss workplace issues, salaries, career moves, and industry trends with other professionals in your industry. The app is available on the Philippines App Store, and millions of users worldwide rely on it for candid peer conversations about their careers. The challenge: Blind's cancellation process is not prominently displayed, many features require payment, and numerous users in the Philippines report that charges continue even after they believed they had cancelled.
Yafee specialises in helping you navigate confusing cancellation flows exactly like this one. Our mission is to cut through the ambiguity and give you a clear, step-by-step roadmap to cancel without losing money or wasting hours on customer support. This guide covers every method to stop Blind charges, your consumer rights under Philippine law, and what to expect after you cancel.
Blind's payment structure in the philippines
Blind operates on a freemium model. You can download and use the app for free, but in-app features and virtual currency require payment. On the Philippines App Store, verified prices include subscription tiers at approximately ₱299.00 per month and annual plans at roughly ₱2,990.00 per year. Blind also sells virtual currency ("B" coins) in bundles ranging from ₱999.00 up to ₱5,990.00 for larger packs.
The problem is that Blind's official terms and privacy policy do not clearly explain these subscription options, their renewal dates, or the cancellation method. That opacity creates frustration and unexpected charges on your billing statement.
Where blind's documentation fails users
Blind's public terms do not spell out a standard cancellation flow, refund policy, or subscription management process. When you search for help, you find limited official guidance. The app includes live chat support, and you can email [email protected], but response times are unpredictable, especially for billing complaints. Yafee has documented this gap, and that is why you need a clear roadmap backed by your legal rights under Philippine law.
Understanding your consumer rights when canceling Blind
In the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation when you purchase services or digital products like Blind subscriptions.
What the consumer act of the philippines says about subscriptions
Under Republic Act No. 7394, you have the right to cancel any recurring service within a reasonable timeframe. If Blind charges you without your explicit, informed consent, or if the cancellation process is deliberately hidden, Blind has violated your consumer protection rights. You also have the right to receive a full refund if you cancel within a cooling-off period or if Blind fails to deliver what it promised.
The law requires that any company offering subscriptions clearly disclose the cost, billing frequency, renewal date, and cancellation method before you agree to pay. If Blind's app or website does not make these terms transparent, you have grounds to demand a refund, even if you are past the initial purchase date.
Your legal position under the consumer act
You are protected if: You were charged without clear disclosure of subscription terms; you attempted to cancel and Blind continued to bill you; the cancellation method is not easy to find or use; or you were not given a cooling-off period to change your mind. In these cases, you can request a chargeback through your payment provider (Apple, Google, or your bank) and file a formal complaint with the Department of Trade and Industry (DTI). Yafee recommends that you document all communication with Blind and keep screenshots of your billing history.
Your right to demand a refund from Blind
If you were charged without clear disclosure of terms, or if recurring charges continued after you attempted to cancel, you can request a chargeback through your payment provider. You can also file a formal complaint with the Department of Trade and Industry (DTI) if Blind is unresponsive to your refund request. Start with a direct email to [email protected], backed by screenshots of your billing history. If they refuse, escalate to the DTI through their online portal at www.dti.gov.ph.
Blind's pricing structure in the philippines
Understanding what you are paying for is the first step to canceling wisely. Yafee has compiled the verified price list below.
| Feature or plan | Price (PHP) | Billing frequency | Cancellation priority |
|---|---|---|---|
| Blind app (base) | Free | One-time | No action needed |
| Monthly subscription | ₱299.00 | Monthly | Cancel immediately |
| Annual subscription | ₱2,990.00 | Yearly | Cancel immediately |
| "B" coin bundle (small) | ₱999.00 | One-time | Monitor for auto-renewal |
| "B" coin bundle (large) | ₱5,990.00 | One-time | Monitor for auto-renewal |
| In-app features (variable) | ₱99.00 - ₱999.00 | One-time or monthly | Check each purchase |
If you are unsure whether your plan renews automatically, check your App Store or Google Play billing settings. Yafee recommends reviewing your subscription list at least monthly to catch unwanted charges before they accumulate.
How to cancel Blind subscriptions and in-app purchases
Cancellation works differently depending on which device you use and how you paid. Follow the method that matches your setup.
Cancel Blind on iPhone or iPad (Apple app store)
Apple manages most Blind subscriptions purchased through the iPhone or iPad app. You cancel directly in your device settings, not within Blind itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Blind in the list and tap it.
- Tap Cancel Subscription and confirm.
- You will see a cancellation confirmation. Take a screenshot for your records.
- Your subscription will remain active until the next billing date, then stop.
Important: If you cancel mid-cycle, you do not get a partial refund under Apple's standard policy. However, if you believe the charge was unauthorised or misleading, you can request a refund through Apple directly by going to Settings > Tap your name > Media & Purchases > Tap your Apple ID > Tap View Account > Tap Purchase History > Find Blind > Tap the issue icon > Select your reason and submit.
Cancel Blind on android (Google play store)
Google Play handles Blind subscriptions on Android devices. You manage your subscription through the Google Play app or website.
- Open Google Play on your Android device or visit play.google.com in your web browser.
- Tap or click the profile icon in the top right corner.
- Select Payments and Subscriptions.
- Tap or click Manage Subscriptions.
- Find Blind and tap or click it.
- Tap or click Cancel Subscription and confirm your choice.
- You will receive a cancellation confirmation. Save this for your records.
- Your subscription ends at the next billing date.
Important: If you cancel before your next billing date, you retain access until that date. If you believe the charge was unauthorised, contact Google Play support at support.google.com/googleplay and request a refund within 48 hours of the charge.
Contact Blind support if you cannot cancel through the app store or google play
If your subscription does not appear in your Apple or Google settings, or if you cannot locate the cancellation button, contact Blind directly. This situation sometimes happens when you purchased through a third-party payment method or an older version of the app.
- Email [email protected] with the subject line "Subscription Cancellation Request".
- Include your full name, the email address linked to your Blind account, the date you started your subscription, and the amount charged.
- Attach a screenshot of your billing statement or App Store/Google Play receipt.
- Ask for written confirmation once your subscription is cancelled.
- Allow 5-7 business days for a response.
- If you do not hear back within that time, escalate to the Department of Trade and Industry.
What to expect after you cancel Blind
Cancellation is quick, but the consequences take a few days to settle. Here is what happens next.
Your subscription access after cancellation
Once you confirm cancellation, you remain able to use your Blind account until your current billing cycle ends. If you paid for a monthly subscription on the 15th, you keep access until the 14th of the next month. After that date, your account reverts to the free tier, and you lose access to paid features. You can still use Blind as a free user.
Checking that your subscription has actually cancelled
Do not assume cancellation is complete after you tap the button. Verify it within 3-5 days by returning to your subscription settings and confirming that Blind no longer appears in your active subscriptions list. If it still shows, repeat the cancellation process or contact Blind support at [email protected]. This step prevents surprise charges.
Monitoring your billing after cancellation
Check your bank statement or credit card statement for the next 60 days to ensure no further Blind charges appear. If you see a charge after you cancelled, contact your bank or payment provider immediately and request a chargeback. Yafee advises you to save all cancellation confirmations and screenshots for at least 6 months in case a dispute arises.
How to request a refund from Blind or your payment provider
If you were charged unfairly or after you cancelled, you have multiple pathways to recover your money.
Request a refund directly from Blind
Start by asking Blind for a refund in writing. Use this email template:
Subject: Refund Request for Unauthorised/Unwanted Blind Subscription Charge
Body: I was charged ₱[amount] on [date] for a Blind subscription I did not authorise or wish to continue. I cancelled my subscription on [date]. Please refund this charge within 7 business days and provide written confirmation of the refund. If you do not respond within this timeframe, I will escalate this matter to the Department of Trade and Industry. My account email is [your email], and my receipt number is [receipt number, if available].
Send this email to [email protected] and keep a copy for your records. If Blind does not respond within 7 days or refuses your refund request, proceed to the next step.
Request a chargeback through your bank or payment provider
If Blind refuses to refund you, contact your bank, credit card company, or the payment platform (Apple or Google) that processed the charge. You have the right to dispute a charge if the service was unauthorised or misleading. Provide your bank with copies of your cancellation confirmation and the refund request email you sent to Blind. Most payment providers will investigate within 30-45 days and either refund you or explain why they cannot.
File a complaint with the department of trade and industry
If neither Blind nor your payment provider resolves the issue, file a formal complaint with the Department of Trade and Industry (DTI). The DTI enforces consumer protection law in the Philippines and can compel companies to refund customers. Visit www.dti.gov.ph, select "File a Complaint," and provide details of your Blind charges, cancellation attempts, and the refund request you made. The DTI will investigate at no cost to you. Allow 30-60 days for resolution.
Common mistakes when canceling Blind
Cancellation feels straightforward, but small errors can delay your refund or leave you vulnerable to future charges. You are not alone in making these mistakes; thousands of users make them every month.
Mistake 1: deleting the Blind app without canceling your subscription
Uninstalling the app does not cancel your subscription. Blind's server continues to bill you every month. Cancellation happens only when you explicitly end your subscription in the App Store, Google Play, or through Blind support. Always cancel first, then delete the app.
Mistake 2: assuming apple or google auto-refunds when you cancel mid-cycle
Apple and Google do not automatically refund partial subscription fees. If you paid for a full month and cancel after two weeks, you lose the remaining credit. You must request a refund separately if you believe the charge was unauthorised or the service was misrepresented. Yafee recommends requesting a refund immediately after cancellation if you feel the charge was unfair.
Mistake 3: not saving cancellation confirmation screenshots
If a dispute arises later, you need proof that you cancelled. Screenshot your cancellation confirmation immediately after you cancel. If you contacted Blind via email, save the entire email chain. These documents are your evidence if you need to escalate to your bank or the DTI.
Mistake 4: ignoring the final billing date and being surprised by the last charge
When you cancel, your subscription does not stop instantly. It continues until the end of your current billing cycle. If you cancel on the 10th but your subscription renews on the 25th, you will be charged one more time on the 25th. Mark that date on your calendar and verify that the final charge is the only one.
Should you cancel Blind? a quick decision guide
Not every Blind user should cancel. Here is when cancellation makes sense and when it might not.
| Reason to cancel | Reason to keep Blind | Yafee recommendation |
|---|---|---|
| You do not use the app anymore | You actively network or discuss salary and career moves | Cancel immediately |
| The subscription is too expensive | The monthly cost fits your professional development budget | Cancel and downgrade to free tier |
| Charges continue without your consent | You intentionally subscribed and use premium features | Cancel and request refund |
| You have found a better professional app | Blind is your primary industry networking tool | Cancel and switch |
| You subscribe by accident or impulse | You consciously decided to upgrade to premium | Cancel within 48 hours (cooling-off) |
| Blind has not delivered on its promises | Blind has solved your professional challenges | Cancel and demand refund under Consumer Act |
Blind's cancellation address and contact information
No official Blind cancellation address exists in the Philippines. Blind does not publish a physical mailing address or dedicated cancellation line. Your options are:
- Email support: [email protected] (allow 5-7 business days for response)
- In-app chat: Open Blind, tap the Help or Support menu (if available), and submit your cancellation request
- Refund escalation: Department of Trade and Industry (DTI), www.dti.gov.ph, Online Complaint Form
- Chargeback support: Contact your bank or payment provider's customer service number
Yafee recommends sending your cancellation request via email to [email protected]. Email creates a permanent record and is accepted as evidence by banks and the DTI if you need to escalate.
Key takeaways and your next steps
Canceling Blind in the Philippines is straightforward once you know your rights and the correct process. The Consumer Act of the Philippines (Republic Act No. 7394) protects you if Blind charges you without clear disclosure or continues billing after you cancel. You have the right to cancel within your device's App Store or Google Play settings, request a refund if you were charged unfairly, and escalate to the Department of Trade and Industry if Blind refuses to cooperate.
Do this today: Check your App Store or Google Play subscription list right now. If Blind appears there and you no longer want it, cancel using the steps outlined above. Take a screenshot of the cancellation confirmation. Then, monitor your billing statement for the next 60 days to ensure no further charges appear. If you find unexpected charges, request a refund immediately through your payment provider or the DTI.
Yafee has helped thousands of consumers cancel confusing subscriptions, dispute unwanted charges, and recover their money using Philippine consumer law. If you encounter resistance from Blind or your payment provider, Yafee's guides also cover how to escalate to the DTI and file a formal complaint. Your consumer rights are real, enforceable, and designed to protect you. Use them.