Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Bench, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Bench in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Bench
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Bench subscription with zero hassle
1
Fill in the form
Give us your details and those of your Bench subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Bench. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Bench refuses your cancellation.
Frequently asked questions
Cancel Bench: The Right Way to Reclaim Your Money
How to cancel your Bench subscription and fashion orders in the philippines
What Bench is and why you might want to cancel
Bench operates as two distinct services, and understanding which one you have signed up for is your first step toward a successful cancellation.
On one side, Bench runs an online fashion retail store (shop.bench.com.ph) where you purchase clothing, shoes, bags, and accessories as one-time transactions. On the other side, Bench operates a bookkeeping and accounting software platform that charges recurring monthly or annual subscription fees to small business owners worldwide. This dual operation creates real confusion when customers try to cancel, because the legal framework, refund timelines, and cancellation procedures differ significantly between them.
If you ordered clothing or fashion items, you are subject to the Consumer Act of the Philippines (Republic Act No. 7394), which grants you the right to cancel orders before they ship and to return defective items. If you enrolled in Bench's bookkeeping subscription, you are managing a recurring charge that the company can terminate subject to your subscription agreement and Philippine consumer protection law. Yafee has helped thousands of Filipino consumers untangle this confusion, so we walk you through both scenarios with clear, binding legal steps.
Bench as a retail fashion store in the philippines
Bench's retail operation in the Philippines sells branded apparel and accessories through shop.bench.com.ph and physical store locations nationwide. When you place an order online, Bench processes it during business hours (Monday to Friday, 8:00 AM to 5:00 PM Philippine Standard Time). The critical cutoff: if you request a cancellation or order modification before 2:00 PM on any business day, Bench can stop the order before it enters the packing phase. After that window closes, your order moves to dispatch, and you must initiate a return instead of a cancellation.
You pay for retail items once at checkout using cash, debit card, credit card, GCash, or Maya. There is no recurring charge unless you enrol in a subscription box service, which remains uncommon. Most retail cancellations address either stopping an order before warehouse dispatch or returning items after delivery if they arrive damaged or fail to match the product listing.
Bench as a bookkeeping software subscription
Bench's bookkeeping platform serves small business owners with automated accounting, tax-ready financial statements, profit-and-loss reporting, and receipt scanning. This is a completely separate product with recurring monthly or annual subscription charges. The Bookkeeping Grow plan costs approximately PHP 11,244 per month (USD $199 equivalent), while the Bookkeeping Core plus Tax plan runs approximately PHP 33,844 per year (USD $599 equivalent). These are premium tools, not low-cost utilities, so many Filipino entrepreneurs cancel once they recognise the cost or migrate to locally developed accounting software.
If you hold a subscription to this service, your cancellation involves halting recurring charges and preserving your financial data before account closure. Yafee recommends that you download all financial reports, transaction history, tax documents, and bank reconciliations before submitting your cancellation request, because once your account closes, data retrieval becomes significantly more difficult and may incur additional fees.
Your consumer rights under philippine law
Philippine consumer protection law grants you specific rights when dealing with Bench, whether you are cancelling a retail order or a subscription.
The Consumer Act of the Philippines (Republic Act No. 7394) establishes that you have the right to cancel a goods purchase before the seller ships the item, provided you notify the seller within a reasonable timeframe. For Bench retail orders, this reasonable timeframe is the 2:00 PM cutoff on business days. The law further provides that goods delivered in defective condition or not matching the description must be returned at the seller's expense within thirty days of delivery. The company cannot refuse a return on these grounds without violating the Consumer Act.
For subscription services, Philippine consumer law requires that companies provide clear disclosure of recurring charges and subscription terms at the point of enrollment. Furthermore, you retain the absolute right to cancel any subscription contract, subject only to notice requirements specified in the subscription agreement or Philippine law, whichever is more favourable to you. The National Privacy Commission (NPC) and the Department of Trade and Industry (DTI) are the enforcement bodies responsible for pursuing violations of these rights.
Your legal position: You cannot be charged a penalty for cancelling a subscription under Philippine law. You cannot be required to wait beyond one full billing cycle to have charges stopped. You cannot be denied access to your data after account closure if that data is yours (your financial records, for example). If Bench refuses to honour these rights, you may escalate to the DTI's Enforcement and Action Division or file a complaint with the NPC if your data has been mishandled.
Bench retail cancellation: how to stop your fashion order before it ships
This section covers the fastest method to halt an order from leaving the warehouse and qualify for a full refund.
Submit your cancellation request before the 2:00 PM cutoff
The 2:00 PM Monday to Friday cutoff is your critical window. Once that time passes, your order enters packing and you must pursue a return instead. To cancel before that moment, you have two primary contact routes.
- Email your cancellation request to [email protected]
- Include your full order number (visible in your confirmation email and account dashboard)
- State your reason for cancellation (optional but speeds resolution)
- Include your registered mobile number and email address
- Send the email before 2:00 PM on a business day (Monday to Friday)
- Call Bench customer support at (02) 800 1105 and request immediate cancellation
- Have your order number ready before calling
- Confirm the cancellation verbally and request a confirmation email
- Call between 8:00 AM and 5:00 PM Monday to Friday
- Use WhatsApp live chat through the Bench help pages for real-time confirmation
- State your order number clearly in your first message
- Request a written confirmation once the agent cancels your order
Refund processing for cancelled retail orders
Once Bench confirms your cancellation before the 2:00 PM cutoff, the company must refund your payment in full. The refund is processed to your original payment method within 5 to 10 business days. If you paid via credit card, your card issuer may require an additional 1 to 3 business days to post the credit to your account. If you paid via GCash or Maya, the funds return to your digital wallet immediately or within 24 hours.
Do not assume silence means the order was cancelled. Yafee advises that you retain your cancellation confirmation email or WhatsApp message as proof. If the order ships despite your cancellation request, you can refuse delivery or file a chargeback with your payment provider using the cancellation confirmation as evidence.
If your order already shipped: initiate a return instead
If you discover that your order has already entered the packing phase or shipped before you requested cancellation, you must initiate a return through Bench's returns portal instead of a cancellation. Contact [email protected] or call (02) 800 1105 to request a return label and return instructions. Bench typically allows returns within thirty days of delivery if the item is unworn, unwashed, and in original packaging. Once Bench receives and inspects your returned item, you receive a full refund within 5 to 10 business days.
Bench subscription cancellation: how to stop recurring bookkeeping charges
This section covers the procedure to cancel your recurring Bench subscription and halt all future charges.
Download your financial data before cancelling
Before you submit a cancellation request, you must preserve your financial records. Once your Bench account closes, you lose dashboard access, and retrieving historical data becomes difficult and may incur additional fees. Take the following steps immediately.
- Log into your Bench bookkeeping account at bench.co or via the app
- Navigate to Settings > Data Export or Reports
- Download your financial statements in PDF format
- Profit and loss statements (monthly and annual)
- Balance sheet reports
- Tax-ready documents
- Download your transaction history and receipt archive
- Export all transactions to CSV format
- Save all uploaded receipts and supporting documents
- Save copies to your computer and cloud storage (Google Drive, OneDrive, or Dropbox)
Submit your subscription cancellation request
Once your data is secure, you can submit your cancellation. Bench bookkeeping subscriptions do not have a single cancellation portal; instead, you must contact support directly.
- Email your cancellation request to the support email listed in your subscription confirmation
- Use the subject line "Subscription Cancellation Request"
- Include your full name, email address, and Bench account login email
- State that you wish to cancel your subscription effective immediately or at the end of your current billing period (your choice)
- Request written confirmation of the cancellation date and final billing date
- Alternatively, log into your Bench account and use the in-app chat or support ticket system to submit the cancellation request
- Keep a copy of your cancellation email or support ticket confirmation for your records
When charges stop and what happens to your data
If you request cancellation effective immediately, Bench halts all future charges within one to two business days, and your access terminates at the end of that billing cycle. If you request cancellation at the end of your current billing period, you remain charged until that date; Bench then closes your account and permanently deactivates your login credentials.
After your account closes, your historical data (transactions, receipts, reports) may be retained by Bench for a limited period (typically 30 to 90 days) for compliance and archival purposes. However, you cannot access it through the normal dashboard. If you need data after closure, contact Bench support with a written request; they may provide a data export for a fee or at no charge depending on the request volume and your subscription history.
Refund eligibility for unused subscription time
If you cancel mid-billing-cycle, Bench's policy on refunding unused time varies by subscription type and payment method. Most annual subscriptions do not offer prorated refunds; if you paid for a full year and cancel after six months, you lose the remaining six months. Monthly subscriptions similarly do not offer mid-month refunds unless Bench terminates the service on its own behalf.
However, if Bench made a billing error or charged you twice in the same period, you retain the right to a refund under Philippine consumer law. Contact [email protected] with evidence of the duplicate charge, and escalate to the DTI if Bench refuses the refund within 14 days.
Pricing and subscription tiers for Bench bookkeeping
Understanding the cost of each Bench plan clarifies whether cancellation is the right decision for your business.
| Plan name | Monthly cost (PHP) | Annual cost (PHP) | Key features |
|---|---|---|---|
| Bookkeeping Grow | PHP 11,244 | PHP 134,928 | Automated accounting, monthly reports, receipt scanning, tax categorisation |
| Bookkeeping Core plus Tax | Approximately PHP 2,787/month | PHP 33,844 | Annual-only plan, includes tax preparation and quarterly filing support |
| Bookkeeping Core | Approximately PHP 1,393/month | Approximately PHP 16,716 | Basic accounting, monthly reports, receipt organisation |
All prices shown are converted from USD at current rates and may fluctuate. Bench charges in US dollars to Filipino credit cards, so the PHP amount depends on your card issuer's daily exchange rate. If cost is your reason for cancellation, compare these figures against local alternatives such as Zoho Books, Wave Accounting, or QuickBooks Philippines before you finalise your decision.
Common mistakes when cancelling Bench
Most cancellation delays and disputes stem from preventable errors, and the good news is that awareness protects you.
Assuming silence means cancellation
Yafee consistently observes that customers cancel via email but receive no response, assume the request went through, and are shocked to discover the next charge on their card. Email is not a guarantee of receipt or processing. Always request written confirmation of your cancellation within 48 hours. If you do not receive confirmation, escalate by phone or in-app chat immediately.
Cancelling at the wrong email address
Bench operates multiple support email addresses: [email protected] for retail, and a separate bookkeeping support email listed in your subscription confirmation. Sending a bookkeeping cancellation to the retail address, or vice versa, delays processing by 3 to 5 business days. Verify the correct email address in your most recent subscription or order confirmation before you submit your cancellation request.
Not downloading data before cancelling subscription
This is irreversible. Once your Bench bookkeeping account closes, you lose direct access to your transaction history and financial reports. Downloading takes 10 to 15 minutes and saves you from costly data recovery requests later. Do this step first, before you even draft your cancellation email.
Requesting a refund for unused subscription time without evidence
Bench's standard policy does not refund prorated subscription charges unless you can demonstrate a billing error or Bench's negligence. If you believe you deserve a refund, gather evidence: your subscription agreement, your billing statement, and a screenshot of the charge. Without this, Bench will deny your refund request. With this evidence, escalate to the DTI if Bench still refuses.
What happens after your Bench cancellation
The period after cancellation carries specific legal and practical implications, and understanding them protects your position.
For retail orders
Once your cancellation is confirmed and processed, you are no longer liable for payment. If the order shipped despite your cancellation request, refuse the delivery or initiate a return as described earlier. Your refund should appear in your original payment method within 5 to 10 business days. If it does not, contact your payment provider (your bank, credit card issuer, or GCash/Maya) and request a transaction dispute. Provide your cancellation confirmation email as evidence, and your provider will investigate on your behalf.
For bookkeeping subscriptions
After your Bench subscription closes, you retain the legal right to request your historical data from Bench for up to one year after closure (this is required under the Data Privacy Act of 2012, Republic Act No. 10173). However, Bench may charge a data retrieval fee if the request is complex or requires custom export formatting. Your best protection is to download everything before you cancel, as described earlier.
If Bench continues to charge your card after you cancelled, file a dispute with your card issuer immediately and provide your cancellation confirmation as evidence. Most card issuers reverse unauthorised post-cancellation charges within 10 to 15 business days.
Escalation: what to do if Bench refuses your cancellation
If Bench does not respond to your cancellation request within 5 business days, or if the company refuses to honour your cancellation and continues to charge you, you have formal escalation routes under Philippine law.
File a complaint with the department of trade and industry (DTI)
The DTI's Enforcement and Action Division investigates consumer complaints against companies that violate the Consumer Act of the Philippines. You can file a complaint online at dtiphil.gov.ph or in person at any DTI office nationwide. Include the following in your complaint:
- Your full name, address, and contact information
- Bench's registered business address (provided in the contact section below)
- A summary of your cancellation request and the date you submitted it
- Copies of your cancellation email, confirmation email (or lack thereof), and billing statements showing unauthorised charges
- The relief you are seeking (cancellation confirmation, refund, or both)
The DTI typically investigates within 30 days and issues a resolution. If Bench ignores the DTI's order, you may pursue small claims court at the Metropolitan Trial Court (MTC) in your jurisdiction.
Dispute the charge with your payment provider
If Bench charges your card after you cancelled, contact your bank or credit card issuer and request a chargeback. Provide your cancellation confirmation email as evidence that you did not authorise the charge. Most issuers reverse the charge within 10 to 15 business days and initiate an investigation against the merchant.
File a formal complaint with the national privacy commission
If Bench refuses to delete your data after account closure, or if you suspect Bench has misused your personal or financial information, file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph. The NPC enforces the Data Privacy Act of 2012 and can order companies to comply with data deletion requests.
Contacting Bench for cancellation: addresses and support details
Use the contact details below to submit your cancellation request. Yafee recommends that you initiate contact via email or phone first, as these methods create a written record of your request.
| Contact method | Details | Best for |
|---|---|---|
| Email (retail) | [email protected] | Fashion orders, returns, cancellations before 2:00 PM |
| Phone (retail) | (02) 800 1105 | Urgent cancellations before cutoff, same-day confirmation |
| Available through help.bench.com.ph | Real-time confirmation, non-urgent cancellations | |
| Bookkeeping support email | Listed in your subscription confirmation email | Subscription cancellation, account closure |
| Corporate address (Suyen Corporation, owner of Bench) | Bench Tower, 7th Floor, 210 North Road, Brgy. Pembo, Makati City 1226, Philippines | Formal written notices, certified mail, legal escalation |
| Local office (Pasay) | Bench regional office, Pasay City (address available on request to [email protected]) | In-person complaints, direct escalation |
For formal legal notices or certified cancellations, direct your correspondence to the Bench Tower address above, marked for the attention of the Customer Service Manager or Legal Department. Retain proof of delivery (registered mail receipt) for escalation to the DTI or court proceedings.
Summary: your path to cancelling Bench
Cancelling Bench depends entirely on which service you hold. If you ordered fashion items, act before the 2:00 PM business-day cutoff to cancel before shipping; otherwise, return the item within thirty days of delivery. If you hold a subscription, download all your financial data immediately, then email or call support to request cancellation effective immediately or at the end of your billing period. In both cases, Philippine consumer law (Republic Act No. 7394 and the Data Privacy Act) protects your right to cancel and reclaim your money. If Bench refuses your cancellation or continues to charge you, escalate to the DTI's Enforcement and Action Division or file a chargeback with your payment provider using your cancellation confirmation as evidence.
Yafee has helped thousands of Filipino consumers navigate subscription cancellations and retail order disputes with clarity and confidence. Follow the steps outlined in this guide, retain your confirmation emails, and do not hesitate to escalate if the company does not honour your cancellation within the timelines described. Your consumer rights are enforceable by law, and Yafee is here to ensure you understand exactly how to exercise them.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Bench?
Join over 30,000 users who already trust us.