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Frequently asked questions
Cancel Askalawyeroncall: The Right Way
How to cancel Askalawyeroncall in the philippines and avoid unwanted charges
What Askalawyeroncall is and why you might need to cancel
Askalawyeroncall is a subscription-based legal advice service operated by JustAnswer LLC, headquartered in the United States. The critical distinction: this is not a pay-per-question platform. Your membership auto-renews every month unless you submit a cancellation request at least 24 hours before your billing date. Many users in the Philippines discover this the hard way. They expected a one-time legal answer but instead found a recurring monthly charge of ₱3,108 (approximately USD 55) debiting their account repeatedly.
The service promises on-demand access to licensed legal experts across multiple practice areas including family law, labour law, and business contracts. For some Filipinos, this makes genuine sense if they plan to ask multiple legal questions throughout a month. For others, cancelling Askalawyeroncall becomes urgent once they realise the auto-renewal trap or lose confidence in the value delivered. At Yafee, we help consumers like you understand exactly when and how to exit subscriptions that no longer serve your needs.
Understanding the subscription structure and billing cycle
Askalawyeroncall operates on a monthly membership model with no minimum lock-in period. You can cancel anytime, but timing is everything. The company's own terms state that memberships auto-renew unless you cancel at least 24 hours before the end of your current billing cycle. This 24-hour window is your safety margin. Missing it means you will pay for another full month, even if you submit your cancellation request on the final day of your billing period.
The service provides no localized Philippine address or support centre. All cancellation correspondence flows through JustAnswer LLC in Covina, California, the parent company. Support contact details include email at [email protected] and a US phone line at (800) 581-6476. This geographic distance can make the cancellation process feel slower than domestic services, particularly if time zone differences delay email responses by 12 to 24 hours.
Why cancellation requests often fail or get delayed
The single biggest reason users struggle to cancel Askalawyeroncall is miscalculation of the cancellation deadline. You must submit your request at least 24 hours before the system auto-renews your membership. If your billing date is the 15th of each month, you must cancel by the 14th at the latest. Submit your cancellation on the 15th or later, and the system will process the next charge before your cancellation takes effect.
A secondary issue is platform confusion. If you subscribed through the Askalawyeroncall website, the Apple App Store, or Google Play Store, each pathway has slightly different cancellation procedures. Using the wrong method can leave your subscription active even after you believe you have cancelled. At Yafee, we walk you through every platform to ensure you cancel through the correct channel.
Your legal rights under philippine consumer law
Your right to cancel Askalawyeroncall is grounded in the Consumer Act of the Philippines (Republic Act No. 7394) and the Implementing Rules and Regulations of the National Pricewatch Center (now the Department of Trade and Industry). These laws protect you as a consumer against unfair subscription practices and require service providers to honour cancellation requests promptly.
The consumer act of the philippines and subscription cancellation
Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the explicit right to cancel any subscription service. Section 104 of the Act mandates that service providers must clearly disclose the terms of auto-renewal, the cancellation process, and the deadline for cancellation. Furthermore, the provider must honour your cancellation request within a reasonable timeframe, typically not exceeding 30 days. If Askalawyeroncall fails to process your cancellation within this window or continues charging you after you submit a valid cancellation request, the company is in violation of your consumer rights.
Consequently, if Askalawyeroncall ignores your cancellation request or charges you after the cancellation date, you have grounds to file a complaint with the Department of Trade and Industry (DTI). The DTI enforces consumer protection laws in the Philippines and can compel the company to refund unauthorized charges and impose administrative penalties.
Your legal position on refunds and disputed charges
If you cancel Askalawyeroncall before your billing date, you will not be charged for the next month. However, if the company charges you after you have submitted a valid cancellation request, that charge is considered unauthorized under Philippine law. You have the right to dispute the charge with your bank or payment processor and request a refund. Your issuing bank can initiate a chargeback or dispute process, forcing Askalawyeroncall to prove that you authorised the charge after your cancellation date.
In accordance with the Consumer Act of the Philippines, you should retain copies of all cancellation emails, screenshots of your account page showing the cancellation action, and bank statements showing the disputed charge. These documents form the evidence necessary to substantiate your complaint to the DTI or your bank. At Yafee, we recommend keeping these records for at least 12 months after cancellation.
Cancellation methods, step by step
You have three routes to cancel Askalawyeroncall, depending on how you originally subscribed. Choose the method that matches your account setup, and follow the steps exactly to avoid processing delays.
Cancel through the Askalawyeroncall website account page
If you signed up directly on the website using your email and payment card, this is your primary cancellation method. The process is straightforward but requires you to log in and navigate to the correct page.
- Go to www.askalawyeroncall.com and log in using your email address and password.
- If you have forgotten your password, use the "Forgot Password" link before attempting login.
- Click on "My Account" in the top navigation menu.
- This takes you to your account dashboard where all membership settings appear.
- Select "Account Information" or "Subscription" from the left sidebar menu.
- Look for a link labelled "Cancel Membership" or "Manage Subscription".
- Click the cancellation button and confirm your intent to cancel.
- The system may ask you to provide feedback on why you are cancelling. You may skip this step or provide a brief reason.
- Screenshot the confirmation page showing your cancellation has been processed.
- This screenshot is your proof of cancellation. Save it and forward a copy to [email protected] for your records.
- Verify that your account dashboard no longer displays an active subscription.
- Refresh the page after 5 minutes to ensure the cancellation status has updated in the system.
Cancel a subscription purchased through the apple app store
If you subscribed to Askalawyeroncall using an iPhone or iPad, you must cancel through Apple's App Store subscription management system, not the Askalawyeroncall app itself.
- Open the Apple App Store on your iPhone or iPad.
- Tap the icon labelled "Account" at the bottom of the screen.
- Tap "Subscriptions" to view all active subscriptions linked to your Apple ID.
- A list of active and past subscriptions appears.
- Locate Askalawyeroncall in the subscriptions list and tap on it.
- The subscription details page displays your current billing date and renewal schedule.
- Tap "Cancel Subscription" and confirm the cancellation.
- Apple will prompt you to confirm that you wish to cancel. Tap "Confirm" to complete the process.
- Screenshot the confirmation message stating "Subscription cancelled" or "Your subscription has been canceled".
- This serves as proof of cancellation. Send a copy to [email protected] as well.
- Wait until your current billing period ends; the subscription will not auto-renew after that date.
- You will retain access to the service until the end of your paid period, after which the app will no longer function.
Cancel a subscription purchased through google play store
If you subscribed to Askalawyeroncall using an Android phone, you must cancel through Google Play Store's subscription management system.
- Open the Google Play Store app on your Android phone.
- Tap the profile icon in the top right corner of the screen.
- Tap "Payments and subscriptions" and then "Subscriptions".
- A list of all active subscriptions linked to your Google account appears.
- Select Askalawyeroncall from the subscriptions list.
- The subscription details page displays your renewal date and billing amount.
- Tap "Cancel subscription" and follow the on-screen prompts.
- Google may ask you why you are cancelling. You may provide feedback or skip this step.
- Screenshot the final confirmation screen showing the cancellation has been processed.
- The screen will indicate "Subscription canceled" or provide a cancellation confirmation number.
- Verify that your subscription status changes to "Cancelled" in your subscriptions list.
- Refresh the page after 5 minutes to ensure the system has updated your status.
Timeline and what happens after you cancel
Understanding the post-cancellation timeline protects you from surprise charges and ensures your cancellation has taken effect properly. At Yafee, we recommend tracking these milestones carefully.
Immediately after you cancel
Once you submit your cancellation request, the system processes it within 1 to 2 hours. You will receive an email confirmation from Askalawyeroncall support at [email protected]. This email is your formal proof of cancellation and should contain the date and time of the cancellation request. Save this email in a dedicated folder for at least 12 months.
Your access to the Askalawyeroncall service remains active until the end of your current billing period. If you paid on the 1st of the month and cancelled on the 20th, you retain full access until the end of that month. You will not be charged again after your current period expires.
Billing date arrives
On your next scheduled billing date, no charge should appear on your account. Monitor your bank statement or credit card account closely for 3 to 5 days after your billing date to confirm that no charge has been processed. If a charge appears after you have cancelled, contact your bank immediately and dispute the charge as unauthorized.
Nevertheless, if you submitted your cancellation request fewer than 24 hours before your billing date, the system may have already processed the charge. In this case, you must contact Askalawyeroncall support directly and request a refund, citing your cancellation request and the breach of the 24-hour window.
App access after cancellation
If you subscribed through the Apple App Store or Google Play Store, the Askalawyeroncall app will continue to function until the end of your paid period. After that date, the app will display a message indicating that your subscription has expired. You will not be able to access the lawyer network or submit new questions. Uninstalling the app is optional but recommended to avoid accidentally resubscribing.
Pricing and billing information
Understanding the financial structure of Askalawyeroncall helps you confirm that you are not being overcharged and provides context for your cancellation decision. The table below outlines the key pricing details.
| Billing element | Amount (PHP) | Amount (USD) | Frequency |
|---|---|---|---|
| Monthly membership | ₱3,108 | USD 55 | Monthly auto-renewal |
| Trial period (if applicable) | ₱0 - ₱1,554 | USD 0 - USD 27.50 | First 7 days (promotional periods vary) |
| Cancellation fee | ₱0 | USD 0 | None - cancel anytime |
| Refund eligibility | Varies | Varies | If cancelled within 24 hours of charge |
The monthly fee of ₱3,108 is charged to your payment method on the same date each month. If you cancel fewer than 24 hours before this date, you will be charged for an additional month. Consequently, timing your cancellation request correctly is essential to avoiding an unwanted charge.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the correct steps, but small errors can leave your subscription active and charges continuing. The following mistakes account for the vast majority of failed cancellations at Yafee's partner support centres.
Mistake 1: cancelling through the wrong platform or channel
If you subscribed through the Apple App Store, cancelling through the Askalawyeroncall website will not stop your subscription. Similarly, if you subscribed through Google Play, cancelling on the website leaves your App Store subscription active. You must cancel through the exact platform where you originally subscribed. Check your first receipt or bank statement to confirm which platform charged you, then cancel through that same platform.
Mistake 2: missing the 24-hour cancellation deadline
This is the most common error. The company requires you to cancel at least 24 hours before your billing date. If your billing date is the 15th, you must submit your cancellation by the 14th at the latest. If you wait until the 15th or later, the system will auto-renew your membership and charge you before your cancellation takes effect. Mark your billing date in your calendar and set a reminder alarm for two days before it.
Mistake 3: not saving your cancellation confirmation
After you cancel, save the confirmation email and screenshot the confirmation page. If a dispute arises later and Askalawyeroncall claims it never received your cancellation request, these documents prove that you submitted the cancellation. Without proof, you have no recourse if an unauthorized charge appears on your account.
Mistake 4: contacting the wrong support email address
Some users email [email protected] or other addresses instead of [email protected]. Always use [email protected] for cancellation inquiries. Using an incorrect address can cause your email to be missed or delayed by days.
Refund eligibility and dispute resolution
Your right to a refund depends on the timing of your cancellation and whether you have already accessed the service during the current billing period.
When you are eligible for a refund
You are eligible for a refund if you cancelled within 24 hours of being charged and did not substantially use the service. "Substantially used" typically means you asked fewer than 2 or 3 legal questions during that billing period. If you received answers to multiple legal questions, Askalawyeroncall may deny a refund on the grounds that you received the service you paid for.
If you believe the refund denial is unfair, you have the right to escalate your complaint to the Department of Trade and Industry (DTI). The DTI can review the company's refund policy and determine whether it complies with the Consumer Act of the Philippines.
Disputing an unauthorized charge with your bank
If Askalawyeroncall charged you after you submitted a valid cancellation request, that charge is unauthorized under Philippine law. Contact your bank or credit card issuer immediately and initiate a chargeback or dispute. Provide your bank with the cancellation email and screenshots as evidence. Your bank will contact Askalawyeroncall and demand proof that you authorised the charge after your cancellation date. If the company cannot provide such proof, your bank will reverse the charge and credit your account within 10 to 30 days.
How to file a complaint with the department of trade and industry
If Askalawyeroncall refuses to honour your cancellation, denies a refund you believe you are entitled to, or continues charging you after cancellation, you have the right to file a formal complaint with the Department of Trade and Industry (DTI).
Gather your evidence before filing
Collect the following documents: your cancellation email from Askalawyeroncall, screenshots of your account showing the cancellation status, your bank or credit card statements showing all charges, and any correspondence with the company regarding your dispute. The DTI requires you to provide evidence that demonstrates you attempted to resolve the issue directly with the company before escalating.
File your complaint online or in person
Visit the DTI Consumer Complaint System at http://www.dti.gov.ph or visit your local DTI regional office in person. File your complaint within 30 days of the disputed charge. The DTI will assign your complaint a reference number and notify Askalawyeroncall that you have filed a formal complaint. The company will be required to respond to your complaint and provide evidence supporting its position. The DTI will review both sides and issue a decision within 15 to 30 days.
In accordance with Philippine law, if the DTI finds that Askalawyeroncall violated the Consumer Act of the Philippines, the company may be ordered to refund your money, pay a penalty to the DTI, and cease the unfair practice. Furthermore, the DTI can refer egregious violations to the Bureau of Internal Revenue for tax penalties or to law enforcement for criminal prosecution.
Checklist for successful cancellation
Use this checklist to confirm you have completed every necessary step before your billing date arrives. At Yafee, we recommend working through this list one week before your scheduled billing date.
| Step | Completed? | Notes |
|---|---|---|
| Identify your subscription platform (website, App Store, Google Play) | [ ] | Check your first receipt to confirm |
| Log in to your account and verify your billing date | [ ] | Mark this date in your calendar |
| Submit cancellation at least 24 hours before your billing date | [ ] | Do not wait until the day before |
| Screenshot the cancellation confirmation page | [ ] | Save this image in a folder labelled "Askalawyeroncall" |
| Forward your cancellation confirmation email to your personal email account | [ ] | This preserves the email if Askalawyeroncall deletes it |
| Monitor your bank account on your billing date for any charges | [ ] | Check for 3 to 5 days after your billing date |
Frequently asked questions about Askalawyeroncall cancellation
Users in the Philippines frequently encounter the same questions when cancelling Askalawyeroncall. This section addresses the most common inquiries, drawing on real cancellation scenarios that Yafee has documented.
Can i cancel Askalawyeroncall immediately or must i wait until my billing cycle ends?
You can cancel immediately. Your subscription will remain active until the end of your current billing period, but no future charges will be processed after you submit your cancellation request. You retain full access to the service during your paid period, even after cancellation.
What happens if i cancel fewer than 24 hours before my billing date?
If you cancel fewer than 24 hours before your billing date, the system will likely process the next month's charge before your cancellation takes effect. You will then need to contact Askalawyeroncall support and request a refund, citing the inadequate cancellation window. The Consumer Act of the Philippines requires the company to process your cancellation immediately if it cannot honour the 24-hour notice period.
Can i reactivate my subscription after cancelling?
Yes. After your subscription expires, you can resubscribe to Askalawyeroncall at any time by logging back into your account or downloading the app. You may be offered a trial period or promotional discount when you resubscribe.
Will cancelling delete my account or my question history?
Cancelling your subscription does not delete your account. Your account remains active and you can log in to view your past questions and lawyer responses. However, you will not be able to ask new questions or access the lawyer network. If you wish to permanently delete your account and all associated data, contact [email protected] and request account deletion.
Comparing Askalawyeroncall with alternative legal advice services
If you are considering cancelling Askalawyeroncall because you are seeking a more affordable or transparent legal advice service, the table below compares it with other options available in the Philippines.
| Service | Monthly cost (PHP) | Subscription type | Cancellation policy |
|---|---|---|---|
| Askalawyeroncall | ₱3,108 | Auto-renewing monthly | Cancel anytime (24-hour notice required) |
| LawBite UK | PHP equivalent ~₱2,400 | Pay-per-question or monthly subscription | Cancel anytime; no auto-renewal |
| Rocket Lawyer | PHP equivalent ~₱1,800 - ₱2,500 | Monthly membership | Cancel within 30 days of signup for refund |
| JustAnswer (parent company, alternative) | ₱2,500 - ₱3,500 | Auto-renewing monthly | Cancel anytime (24-hour notice required) |
Several Philippines-based legal clinics and bar associations also offer affordable on-demand legal advice. The Integrated Bar of the Philippines (IBP) maintains a directory of accredited legal aid services available in your province.
Contact information and final cancellation steps
When you have completed your cancellation, you must direct any follow-up correspondence to the official Askalawyeroncall and JustAnswer LLC contact addresses provided below.
Mailing address for cancellation disputes or refund requests
JustAnswer LLC
4050 Campbell Avenue
Menlo Park, California 94025
United States of America
All official cancellation correspondence must reference your email address, the date you submitted your cancellation request, and the billing date of the disputed charge. Send your correspondence via registered mail or email to ensure proof of delivery.
Email address for cancellation support
Include "Cancellation Request" and your account email address in the subject line. Expect a response within 2 to 5 business days, accounting for time zone differences between the Philippines and California.
Phone support (United states toll-free number)
(800) 581-6476
This phone line operates during US business hours (Pacific Time). When calling from the Philippines, you may incur international long-distance charges unless you use a VOIP service. Email is the most cost-effective method for overseas correspondence.
Final summary and next steps
Cancelling Askalawyeroncall is a straightforward process when you follow the correct steps and maintain proof of your cancellation. At Yafee, we have documented cancellation scenarios across hundreds of subscription services, and the pattern is always the same: users who prepare in advance and submit their cancellation request at least 24 hours before their billing date encounter no problems. Those who wait until the last minute often face unexpected charges and refund disputes.
Your legal rights are protected by the Consumer Act of the Philippines (Republic Act No. 7394). If Askalawyeroncall fails to honour your cancellation or continues charging you after you have submitted a valid cancellation request, you have the explicit right to dispute the charge with your bank and file a formal complaint with the Department of Trade and Industry. Nevertheless, the most effective approach is prevention: cancel early, save your confirmation, and monitor your bank account after your billing date.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, step-by-step guidance grounded in consumer law. If you encounter any resistance from Askalawyeroncall after following these steps, Yafee remains your partner in escalating your complaint and protecting your consumer rights.