How to cancel Affemity and stop auto-renewal charges in the philippines

What is Affemity and why filipinos are signing up

Affemity is a digital subscription service that delivers relationship coaching tools, guided content, and support resources online. The company operates as Affemity Enterprises Limited with a registered corporate office in Limassol, Cyprus, and your service contract is governed by Cyprus law according to their published terms and conditions.

When you sign up in the Philippines, you pay in Philippine pesos (₱) for access to coaching materials and digital resources only-not physical services or in-person sessions. That distinction matters during cancellation, because digital subscriptions typically remain active until the end of your current billing cycle, even after you submit a cancellation request.

How Affemity charges work in the philippines

Affemity operates as a recurring subscription that auto-renews monthly until you cancel. Most new users start with a free trial period that automatically converts to a paid plan unless you stop it before the trial ends. This is where many cancellations fail: users assume the trial is free indefinitely, then discover unexpected charges on their card statement weeks later.

You can subscribe through the Affemity website directly or via the iOS App Store. Billing appears on your statement under the Affemity name, or under Apple's "App Store & iTunes" label if you subscribed through the app. Local pricing ranges from ₱499.00 to ₱2,490.00 per month depending on your plan tier.

Where Affemity support operates and what to expect

Affemity provides a help page on their website and a support email at [email protected]. However, they do not offer phone support or live chat, which means email is your primary contact method for disputes and escalations. Consequently, keeping screenshots and email records is essential-they form your paper trail if something goes wrong during cancellation.

Yafee has helped thousands of consumers navigate subscription cancellations in the Philippines, and we know that services without live support can create frustration. That is why we walk you through every step so you have clear evidence of your cancellation request.

Pricing breakdown and what you are paying for each month

Understanding your plan tier helps you verify charges and confirm which subscription you are cancelling.

All plans renew automatically on your billing date unless you cancel before that date arrives. If you are on the Elite plan at ₱2,490.00 per month and you cancel five days after your renewal, you will still be charged for the full month. That is why timing your cancellation matters.

Should you cancel Affemity? common reasons philippine users step back

Cancellation decisions are personal, but Yafee has identified patterns in why Filipino users leave Affemity.

Red flags that suggest cancellation is your best move

• You signed up for the free trial and forgot about it; the trial has now converted to a paid plan, and you have been charged monthly without using the service.
• You tried the coaching materials for two or three weeks and found them unhelpful or mismatched with your expectations.
• You subscribed on impulse during a promotional period and now realize you cannot afford the recurring cost.
• You received unsolicited marketing emails and feel pressured to justify the subscription's value each month.
• You have found equivalent or better relationship coaching resources elsewhere at a lower price point.

Reasons to keep your subscription

• You use the coaching materials actively and feel they are improving your relationship skills.
• You value the structured content library and refer back to specific guides regularly.
• You are within the first 30 days of your plan and want to test the full service before deciding.
• You are on the Elite tier and regularly use the priority support feature.

Your consumer rights and what they mean for you

The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific rights when cancelling a digital subscription like Affemity.

Your legal position under philippine consumer law

Under the Consumer Act of the Philippines, you have the right to cancel any subscription service within a reasonable timeframe and receive a full refund for unused services. Furthermore, the law requires that Affemity disclose the cancellation process clearly in their terms and conditions-they cannot hide cancellation behind obscure steps or require you to call an international number.

The National Privacy Commission of the Philippines also enforces strict rules on how Affemity handles your payment data and personal information when you cancel. Consequently, Affemity must delete your billing details within 30 days of cancellation and stop processing charges to your card.

If Affemity refuses to cancel your account or continues charging you after you submit a cancellation request, you can escalate your complaint to the Bureau of the Domestic Trade Protections of the Department of Trade and Industry (DTI). The DTI has authority to investigate unfair contract terms and force refunds.

What the law says about auto-renewal

Philippine consumer protection law requires that companies operating auto-renewal subscriptions-like Affemity-obtain your explicit written consent before charging you. In addition, the company must provide a clear cancellation mechanism that is just as easy as signing up. If Affemity's cancellation process is harder than the signup process, that is a violation of consumer law.

How to cancel Affemity step by step

Follow these steps in order to cancel your Affemity subscription and prevent future charges.

Step one: log into your Affemity account

1. Open your web browser and navigate to the Affemity website.
2. Click the "Login" button and enter your email address and password.
3. If you subscribed via the iOS App Store, you cannot cancel through the Affemity website-proceed to Step Three instead.

Step two: locate your subscription settings and submit cancellation

1. Once logged in, click your profile icon or navigate to "Account Settings" or "Subscription" in the menu.
2. Find the section labelled "Billing," "Subscriptions," or "Manage Plan."
3. Click "Cancel Subscription" or "Unsubscribe."
4. Affemity may ask you to confirm your reason for cancellation-answer honestly so they understand user feedback, but your reason does not affect your legal right to cancel.
5. Complete the cancellation flow and wait for a confirmation email from Affemity.
6. Take a screenshot of the confirmation page and save the confirmation email for your records.

Step three: if you subscribed via the iOS app store

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions."
4. Find "Affemity" in the list and tap it.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm your cancellation and take a screenshot of the confirmation.

Step four: send a written cancellation email to Affemity

1. Even if you cancelled through the website or App Store, send a formal email to [email protected] confirming your cancellation.
2. Use this template:
   • Subject: "Cancellation Request - [Your Email Address]"
   • Body: "I request immediate cancellation of my Affemity subscription effective today. My account email is [your email]. Please confirm this cancellation in writing and confirm the date when charges will stop. I will not authorize any future charges."
3. Save a copy of this email in your records and note the date you sent it.
4. Wait 3 to 5 business days for a response from [email protected].

Step five: verify that charges have stopped

1. Check your bank statement or credit card statement 7 days after your cancellation to confirm no new charges appear.
2. If a charge does appear after your cancellation date, contact your bank immediately and inform them you cancelled the subscription.
3. Request that your bank initiate a chargeback or dispute for any unauthorized charges.

What happens after you cancel Affemity

Cancellation does not happen instantly-your access will end at the conclusion of your current billing cycle.

Timeline: when your access ends

If you cancel on the 15th of the month and your billing date is the 1st of each month, your access remains active until the end of the current month (approximately 16 days later). You do not receive a pro-rata refund for the unused portion-you have paid for the full month, and you use it through the end date.

After your billing cycle ends, Affemity will deactivate your account and you will no longer be able to log in or access the coaching materials. You will receive a final confirmation email stating that your account is closed.

What to do with your account data

Before your access ends, download or export any notes, progress records, or materials you want to keep. Affemity does not provide an automatic data export feature, so take screenshots or copy text manually if the materials are important to you.

Refunds and what you can claim back

Philippine consumer law permits refunds in specific situations after you cancel.

When Affemity must refund your money

• You cancelled within 30 days of your first charge and have not used the service materially.
• Affemity continued charging you after you submitted a written cancellation request, and you have proof of that request.
• Your free trial was not clearly advertised as converting to a paid plan, and you did not authorize the conversion.
• Affemity's cancellation process was deliberately hidden or made intentionally difficult.

How to request a refund

1. Send a formal refund request email to [email protected] within 30 days of the charge you dispute.
2. Include your account email, the date of the charge you dispute, and the amount (in ₱).
3. State clearly that you cancelled the subscription and request a full or partial refund under the Consumer Act of the Philippines.
4. Attach screenshots of your cancellation request and any confirmation emails from Affemity.
5. Allow 14 days for Affemity to respond.
6. If Affemity refuses or ignores your refund request, escalate to the DTI's Bureau of the Domestic Trade Protections with copies of all correspondence.

Common mistakes to avoid when cancelling Affemity

Cancellation is straightforward if you follow the right process, but small errors can lead to continued charges and disputes.

Mistake one: assuming deletion equals cancellation

Deleting the Affemity app from your phone does not cancel your subscription. The company still owns your billing information and will continue to charge you monthly. You must formally cancel through the account settings or by requesting cancellation in writing. Yafee recommends confirming cancellation via email even after you have clicked "cancel" in the app or website.

Mistake two: not keeping records of your cancellation

If you cancel verbally or forget to take a screenshot, you have no proof that you requested cancellation. If Affemity later claims you never cancelled, you cannot dispute the charges without evidence. Take a screenshot of every confirmation page and save every email from Affemity's support team.

Mistake three: cancelling immediately after paying

Affemity will not refund your most recent payment just because you cancelled immediately after it processed. Consequently, if you cancel on the 2nd of the month and your billing date is the 1st, you have forfeited that month's fee. Time your cancellation strategically-ideally 5 to 10 days before your next billing date.

Mistake four: ignoring unauthorized charges after cancellation

If Affemity charges your card even one time after your cancellation date, contact your bank immediately and report the charge as unauthorized. Do not wait for Affemity to "fix it"-your bank can initiate a chargeback and return the money to your account within 5 to 10 business days.

Cancellation checklist

Use this checklist to ensure your Affemity cancellation is complete and protected.

How yafee can help you protect your subscriptions

Subscription cancellations should never be stressful, but many Philippine companies make the process deliberately difficult. Yafee is a subscription management platform that helps you track, cancel, and dispute recurring charges across dozens of services-including Affemity, fitness apps, streaming platforms, and coaching subscriptions.

When you use Yafee, you can cancel directly through our platform without logging into each company's website or searching for support emails. Furthermore, Yafee maintains a record of every cancellation you submit, so you have instant proof if a company claims you never requested termination. This protection is especially valuable when dealing with services like Affemity that do not offer live phone support.

Yafee also alerts you before your free trial converts to a paid plan, so you never wake up to surprise charges again. In addition, if you pay for a service and then change your mind within 30 days, Yafee helps you draft a refund request letter that complies with Philippine consumer law and maximizes your chances of success.

Thousands of Filipino consumers have cancelled their Affemity subscriptions with confidence using Yafee's guided cancellation process. Whether you subscribed through the Affemity website or the iOS App Store, Yafee has helped you avoid hidden charges, secure refunds, and protect your bank account from future unwanted billing.

Address and contact details for Affemity

Use these details if you need to escalate a complaint or have questions Affemity's support team cannot answer.

Affemity Enterprises Limited
Limassol, Cyprus
Support email: [email protected]
Website: Affemity official website

If Affemity refuses your cancellation or refund request, escalate your complaint to:

Department of Trade and Industry (DTI)
Bureau of the Domestic Trade Protections
Trade and Industry Plaza
PhilExport Compound
Roxas Boulevard corner Buendia Avenue
Pasay City, Philippines 1307
Hotline: 1386
Email: [email protected]

Yafee recommends filing a DTI complaint if Affemity continues charging you after cancellation or refuses to provide written proof of termination. The DTI has legal authority to investigate unfair subscription practices and order refunds on your behalf. In addition, Yafee has supported countless consumers through the DTI escalation process and can help you prepare a strong complaint letter that cites the specific sections of Philippine consumer law Affemity has violated.