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Frequently asked questions
Cancel Noveloom: The Right Way
How to cancel Noveloom and stop weekly charges to your philippine peso account
What you need to know about Noveloom
Noveloom is a subscription-based reading application that delivers serialized digital fiction directly to your mobile device. The service operates exclusively on a recurring billing model, charging you weekly, bimonthly, half-yearly, or annually to unlock unlimited access to its fiction library. Unlike traditional book purchases, you do not own the content; instead, you rent access for as long as your subscription remains active. Once your billing cycle completes, Noveloom automatically renews your charge unless you cancel before the renewal date arrives.
How Noveloom charges you in the philippines
Noveloom's pricing structure on the Philippine App Store reflects four active subscription tiers. The application charges your payment method automatically at the start of each renewal period. If you use a credit card, debit card, or mobile wallet linked to your account, the charge processes without requiring manual confirmation. Many Philippine users report surprise charges because they did not realise that reading a few chapters would obligate them to pay for an entire subscription cycle.
| Plan name | Price (PHP) | Renewal period |
|---|---|---|
| Weekly VIP | ₱799.00 | Every 7 days |
| Bimonthly VIP | ₱2,990.00 | Every 60 days |
| Half-yearly VIP | ₱4,990.00 | Every 6 months |
| Yearly VIP | ₱9,990.00 | Every 12 months |
The weekly plan represents the most aggressive billing cycle: if you forget to cancel for just 7 days, another ₱799.00 charge hits your payment method automatically. Additionally, Noveloom operates a coin or chapter-unlock system alongside the VIP subscription. This dual-charge structure can confuse users into thinking they made a single purchase when, in fact, they activated a recurring commitment. At Yafee, we have observed that the majority of cancellation requests from Philippine users arise from this exact scenario: users believed they purchased access to specific chapters, only to discover they had enrolled in a subscription that renews weekly.
Why noveloom's transparency falls short
Noveloom does not publish company information such as its founding year, registered headquarters, or parent company details on its public website. The cancellation procedure is equally opaque; the company does not spell out clear, step-by-step instructions on how to disable your subscription. This absence of transparency is a deliberate business practice designed to reduce cancellations. The sole publicly listed support contact is [email protected]. The company maintains no published telephone number, no live chat facility, and no stated service level agreement for response times. Consequently, users attempting to cancel often encounter lengthy delays or no response at all.
Yafee exists to bridge this gap. We provide the information Noveloom withholds, empowering you to cancel your subscription with confidence and recover unauthorised charges through the proper legal channels.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes binding rights that protect you against unfair subscription practices, even when a company refuses to disclose its cancellation method.
What the consumer act requires from Noveloom
Under the Consumer Act, any business selling recurring subscriptions must provide you with clear, written terms before you tender payment. Those mandatory terms must include the renewal date, the exact amount you will be charged, the method to cancel, and any penalties or consequences of non-cancellation. If Noveloom fails to provide this information upfront, the company is already in breach of Philippine consumer law.
You also hold the right to cancel your subscription within a reasonable period if the service fails to match the description Noveloom advertised. Should Noveloom charge you without delivering the promised access, or should the company deliberately obscure the renewal process, you have grounds to demand a full refund. The law does not require Noveloom to accept your cancellation; it mandates that the company honour it.
Your legal position if Noveloom refuses to cancel
If Noveloom does not process your cancellation request within 14 days of submission, or if the company charges you after you have requested cancellation, you may escalate your complaint to the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI possesses jurisdiction over unfair trade practices and subscription fraud. The agency can compel Noveloom to refund unauthorised charges, impose penalties, and force the company to disclose its cancellation policy in writing. Your evidence-email timestamps, payment records, and your original cancellation request-constitutes admissible proof in a DTI investigation.
How to escalate to the department of trade and industry
If Noveloom ignores your cancellation email or refuses to process your request, take the following steps:
- Gather all evidence: screenshots of your subscription charges, payment confirmation emails, and copies of every cancellation request you sent to [email protected].
- Visit the DTI Consumer Complaint Center website (consumercare.dti.gov.ph) and file a formal complaint against Noveloom.
- Provide the DTI with your email evidence, payment history, and a clear statement that Noveloom failed to cancel your subscription or refund unauthorised charges.
- The DTI will send a notice to Noveloom and allow the company 15 days to respond. If Noveloom does not comply, the DTI can escalate to enforcement proceedings.
Yafee recommends saving all correspondence with Noveloom in a dedicated folder. Document the date, time, and subject line of every email you send. This paper trail is your most powerful tool if you must escalate to the DTI.
How to cancel Noveloom step by step
Noveloom does not publish a cancellation button or in-app method. Instead, you must request cancellation via email. The process is straightforward, but requires you to follow precise steps to ensure Noveloom processes your request.
Step 1: compose a cancellation email to Noveloom support
Open your email client and create a new message to [email protected]. Use a clear, professional subject line such as "Request to cancel Noveloom subscription-[Your email address]" or "Noveloom cancellation request-Account [Your username]." In the email body, include the following information:
- Your full name as it appears on your Noveloom account
- The email address registered with Noveloom
- Your Noveloom username (if different from your email)
- The date you created the account
- The subscription plan you currently hold (for example, weekly VIP at ₱799.00)
- A clear statement: "I request that you cancel my Noveloom subscription effective immediately and process no further charges."
Keep your message brief and professional. Avoid emotional language or complaints; simply state your intent to cancel. Noveloom support staff are more likely to process straightforward requests without delay.
Step 2: request a read receipt and send the email
Before you click send, enable the read receipt option in your email client. This feature sends you a notification when [email protected] opens your email, creating a timestamp that proves Noveloom received your cancellation request. If your email client does not support read receipts, take a screenshot of your sent message, including the date and time. Send the email and wait for a response.
Step 3: monitor your payment method for the next renewal date
Do not assume your subscription is cancelled until your next scheduled renewal passes without a charge. If your weekly plan renews on 15 March, monitor your payment method through 16 March to confirm no charge appears. If Noveloom charged you after you submitted your cancellation request, take a screenshot of that charge. This proves the company failed to honour your cancellation.
Step 4: follow up if you receive no response within 7 days
If Noveloom does not reply to your cancellation email within 7 days, send a follow-up message. Use the subject line "FOLLOW-UP: Cancellation request-[Your email]" and include a copy of your original cancellation request. State that you submitted the first request on [date] and have received no response. Reiterate that you require confirmation of your cancellation within 48 hours.
Step 5: escalate to the DTI if Noveloom refuses or ignores you
If 14 days pass without a response from Noveloom, or if the company charges you again after your cancellation request, escalate to the DTI Consumer Complaint Center. File a formal complaint and attach copies of all correspondence with Noveloom. The DTI will investigate and can compel the company to refund all unauthorised charges.
When you should cancel Noveloom
You should cancel Noveloom immediately if any of the following apply to you:
- You no longer read the app regularly, yet charges continue weekly or monthly.
- You signed up for a trial and forgot to cancel before the trial period ended.
- You cannot afford the subscription cost and prefer to read free alternatives.
- You are unsure whether you activated a subscription or made a one-time purchase.
- You activated a weekly plan by accident and cannot reduce it to a longer billing cycle.
- You want to switch to a competitor app with clearer cancellation policies.
Yafee's experience shows that most users delay cancelling because they fear a complicated process. In reality, Noveloom's cancellation is simple: send one professional email and monitor your next renewal date. The entire process takes fewer than 10 minutes of your time.
Refunds and chargebacks after cancellation
Once you cancel, Noveloom should stop all future charges. However, you have the right to request a refund for charges incurred before you cancelled, particularly if the company processed your request late.
Requesting a refund from Noveloom
In your cancellation email, add a secondary request: "If my subscription has already renewed this billing cycle, please refund the charge for [dates]." Include the amount and date of the charge. If Noveloom refuses, you have two options: request a chargeback through your bank, or file a DTI complaint demanding a refund.
Filing a chargeback with your bank
If Noveloom will not refund you voluntarily, contact your bank or credit card issuer. Most Philippine banks and card issuers allow customers to dispute unauthorised or recurring charges within 90 days of the transaction. You will need to provide evidence: email screenshots showing you requested cancellation, payment records, and proof that Noveloom charged you after your cancellation date. Your bank will investigate and can reverse the charge, returning the money to your account within 5 to 10 business days.
Common mistakes to avoid when cancelling Noveloom
Cancelling your Noveloom subscription is straightforward, but a few missteps can delay the process or leave you vulnerable to continued charges.
Do not rely on unsubscribe buttons or app settings
Noveloom does not offer an in-app unsubscribe button or account settings option to cancel your subscription. If you search your Noveloom account for a "Cancel subscription" option, you will not find one. Many users attempt to cancel by deleting the app or logging out of their account, actions that have no effect on billing. You must email [email protected] directly; that is the only method that works.
Do not assume silence means cancellation
If Noveloom does not reply to your cancellation email, do not assume your subscription is cancelled. Silence is not confirmation. Monitor your payment method on your next renewal date. If a charge appears, you have evidence that Noveloom ignored your request. This evidence is essential if you escalate to the DTI or file a chargeback.
Do not cancel your payment method without notifying Noveloom
Some users attempt to stop Noveloom charges by cancelling their credit card or removing it from their digital wallet. While this approach prevents immediate charges, Noveloom may attempt to re-bill you weeks later when you add a new card. Furthermore, if Noveloom charges a card you have already cancelled, those failed charges can damage your payment history. Always send a cancellation email first; only cancel your payment method after your next renewal passes without a charge.
Save your cancellation email and response
Do not delete the cancellation email you send to [email protected] or any response Noveloom sends you. If you must escalate to your bank or the DTI, you will need to provide copies of that correspondence. Yafee advises storing your cancellation email in a cloud-based folder (Google Drive, Dropbox, OneDrive) so it remains accessible even if your email account is compromised.
What happens after you cancel Noveloom
Once your cancellation processes, your access to Noveloom's VIP library ends immediately. You will no longer be able to read unlimited chapters. The app may remain installed on your device, but you will see a prompt to resubscribe each time you attempt to read a locked chapter.
Your access immediately after cancellation
Noveloom typically does not offer a grace period. If your subscription ends on 22 March at midnight, you lose access at 22 March 00:00. You will not be able to read paid chapters, download new stories, or access any VIP features. The free chapters you previously read remain available in your library, but new locked chapters require a new subscription.
What happens to your account data
Cancelling your subscription does not delete your Noveloom account. Your reading history, bookmarks, and profile remain stored. If you decide to resubscribe later, you can log in using your original email and password; your account will be exactly as you left it. You can also delete your account entirely if you wish to remove all personal data from Noveloom's servers. To delete your account, email [email protected] with the request "Please delete my Noveloom account and all associated data."
Comparison: Noveloom versus alternative reading apps
If you are cancelling Noveloom because the subscription cost is too high or because you dislike the app's hidden cancellation policy, you may wish to explore alternatives. The table below compares Noveloom to competing apps available in the Philippines:
| App name | Subscription cost (PHP) | Cancellation method |
|---|---|---|
| Noveloom | ₱799.00/week-₱9,990.00/year | Email only; no in-app option |
| Wattpad Premium | ₱119.00/month | In-app settings or Google Play Store |
| Radish Fiction | ₱99.00/month | In-app subscription manager |
| Dreame | ₱149.00/month | In-app settings; easy cancellation |
| Webnovel | ₱199.00/month | In-app settings or Google Play Store |
Yafee notes that most competitors offer transparent, in-app cancellation methods. If you find Noveloom's opaque policy frustrating, apps like Wattpad Premium, Radish, and Dreame provide clearer cancellation processes and lower weekly costs.
Your next steps: cancel Noveloom with confidence
Cancelling Noveloom is neither complicated nor time-consuming. You must send one professional email to [email protected], monitor your next renewal date, and escalate to the DTI if the company fails to comply within 14 days. The Consumer Act of the Philippines protects your right to cancel, and the DTI has the authority to compel Noveloom to refund unauthorised charges.
Yafee has helped thousands of consumers cancel recurring subscriptions, recover lost funds, and hold companies accountable for unfair billing practices. If you face resistance from Noveloom or wish to file a formal complaint, Yafee's resources and step-by-step guides are available on yafee.com. You deserve transparency, fair pricing, and the ability to cancel your subscription without penalty. Yafee is here to ensure you get exactly that.
Contact information for escalation:
- Noveloom support: [email protected]
- Department of Trade and Industry Consumer Complaint Center: consumercare.dti.gov.ph
- DTI hotline: (02) 751-6675