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Frequently asked questions
Cancel Novelink: The Right Way
How to cancel Novelink and reclaim control of your reading subscription
Understanding Novelink and why cancellation matters in the philippines
Novelink is a subscription-based digital fiction platform offering over 10,000 stories across romance, fantasy, werewolf, CEO, mafia, and LGBTQ+ genres. The app promises unlimited access with 400 new releases added weekly. However, the subscription operates on automatic renewal, meaning your account charges without ongoing consent unless you actively cancel before the renewal date.
Many Filipino readers encounter a critical problem: Novelink does not display a visible cancel button within its app interface. This deliberate obscurity forces users to navigate external payment platforms (Apple App Store or Google Play) to manage their subscriptions. Consequently, readers often miss renewal deadlines and incur unexpected charges.
At Yafee, we have documented recurring complaints from Philippine users who were charged repeatedly after attempting cancellation through customer support channels. The company's support team operates limited hours (Monday to Friday, 8:00 AM to 5:00 PM only), creating further barriers to timely cancellation.
The legal position is clear: under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription service without penalty. This guide provides the specific steps, evidence-gathering methods, and escalation routes to enforce that right.
Why cancellation matters to you
Your reasons for cancelling are yours alone. You may be charged after a free trial expired, you may prefer physical books, you may have completed all stories you wanted to read, or customer support may have failed to assist you. Regardless of the reason, Filipino consumer law protects your right to cancel without justification.
The auto-renewal mechanism and why it affects you
Novelink charges your payment method automatically 24 hours before your subscription expires. If you do not cancel before that window closes, the system processes the next renewal charge. If you have already been charged without authorisation after attempting to cancel, you have grounds for a refund. Document this immediately: screenshot the charge date, amount, and your device's system date. This evidence is critical when escalating to Apple, Google, or your bank.
Novelink pricing plans and what you are paying for
Understanding the subscription tiers and their renewal terms helps you decide whether to keep or cancel your account and strengthens any refund request you later submit.
| Plan type | Duration | Price (PHP) | What you receive | Renewal cycle |
|---|---|---|---|---|
| Weekly Pack | 7 days | ₱1,290 | Unlimited access to all titles; no chapter unlock coins required | Every 7 days |
| Monthly Pack | 30 days | ₱1,990 | Unlimited access to all titles; no chapter unlock coins required | Every 30 days |
| Yearly Pack | 365 days | ₱4,990 | Unlimited access to all titles; no chapter unlock coins required | Every 365 days |
| Free trial (3 days) | 3 days free, then annual | Free, then ₱5,999+ (USD converted) | Full access; auto-converts to paid after trial | Auto-renews annually |
| Promotional trial (1 week discounted) | 7 days at reduced rate | Approx. ₱60 first week, then ₱10,000+ | Full access; charged immediately post-promotion | Auto-renews at full price |
Critical insight: promotional offers often display pricing in US dollars at checkout, which may not match the peso amount shown in marketing materials. Always screenshot the exact amount charged on your receipt, not just the advertised figure. Store this proof in a dedicated folder on your phone or cloud storage labelled "Novelink Charges". This documentation becomes essential if you need to dispute charges with your bank or payment provider.
Should you cancel your Novelink subscription now
This section helps you weigh the value of your subscription against the reasons you might want to cancel.
Reasons to keep your Novelink subscription active
Keep your subscription if you read multiple stories per week, you enjoy weekly story updates, you engage with Filipino-authored content on the platform, or you are actively reading stories you love. If you have paid for a premium plan and are actively using it, the cost may represent genuine value. Before you cancel, confirm how many stories you have started but not completed, and whether you intend to return to them.
Reasons to cancel your Novelink subscription
Cancel if you signed up for a free trial and do not wish to continue to a paid plan after it expires. Cancel if you have exhausted the stories you want to read. Cancel if customer support has failed to resolve billing disputes or access issues. Cancel if you discover unauthorized charges on your account after your initial subscription period. Cancel if you prefer other reading platforms or have returned to physical books. Cancel if the renewal price no longer fits your budget.
How to cancel Novelink through your payment platform
Novelink does not provide an in-app cancellation button, so you must cancel through the platform where you subscribed: Apple App Store or Google Play Store. Below are the exact steps for each platform.
Cancel Novelink through apple app store on iPhone or iPad
- Open the Apple App Store app on your iPhone or iPad.
- Tap the account icon in the top right corner (your profile picture or initials).
- Tap "Subscriptions" from the menu.
- You will see a list of all active and cancelled subscriptions associated with your Apple ID.
- Find "Novelink" in the active subscriptions list and tap it.
- If you do not see Novelink, scroll down or use the search function.
- Tap "Cancel Subscription" or "Cancel Free Trial" (the button label depends on your subscription status).
- Do not tap "Edit" - that changes your plan, not your cancellation status.
- You will see a final confirmation screen explaining when your access ends.
- For example: "Your subscription will end on 15 January 2025. You will lose access to Novelink on that date."
- Confirm the cancellation by following the on-screen prompts.
- Screenshot this confirmation screen showing the cancellation date and time.
- Exit the App Store and return to your device home screen.
- Your subscription is now scheduled to end on the date shown in step 5.
Storage tip: Take a screenshot of the confirmation showing your cancellation date. Store this in your phone's files or a cloud folder. You will need this proof if you dispute a charge or request a refund later.
Cancel Novelink through google play store on android
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Manage your Google Account" and then the "Payments and subscriptions" tab.
- If that option is not visible, tap "Settings" and scroll to find "Subscriptions" or "Manage subscriptions".
- Tap "Manage subscriptions".
- You will see all active subscriptions linked to your Google Play account.
- Find "Novelink" and tap it.
- Scroll down if you have many subscriptions; use search if available.
- Tap "Cancel subscription" at the bottom of the Novelink subscription page.
- Do not tap "Change plan" or "Manage plan" - these do not cancel your subscription.
- You will see reasons to keep your subscription (standard upsell screens). Tap "Continue cancelling" or the equivalent button to proceed.
- Google Play may offer discounts to retain you; these are optional.
- Confirm the cancellation and take a screenshot showing the final cancellation date.
- Example confirmation: "Subscription cancelled. Your access ends on 22 January 2025."
Important note: On Android, some users report that Google Play displays the cancellation page for a moment before reverting. Complete the cancellation in one session without switching apps. If the page closes unexpectedly, repeat steps 1-7 immediately and screenshot the final confirmation.
Cancel Novelink by contacting customer support directly
If you cannot access your payment platform or your subscription appears to be stuck, contact Novelink customer support. However, prepare for delays: the team operates Monday to Friday, 8:00 AM to 5:00 PM Philippines time only.
- Gather your account information before reaching out.
- Your email address associated with your Novelink account.
- Your full name as it appears on your account.
- Your subscription plan type (weekly, monthly, or yearly).
- Your current renewal date (visible in the App Store or Google Play subscription settings).
- Screenshots of all charges on your account (from your email receipt history).
- Send an email to Novelink's support email address with the subject line "Subscription Cancellation Request".
- Note: Novelink's specific email address is not publicly listed on their website. Contact them through the app's support menu or check your subscription confirmation email for a support contact.
- In your email, state: "I request immediate cancellation of my Novelink subscription effective today. Please confirm cancellation in writing."
- Keep a copy of this email and its timestamp.
- Forward it to yourself or save it in your "Novelink" folder.
- Wait for a response within 2-3 business days.
- If support does not respond within 5 business days, escalate (see the "Rights and escalation" section below).
What happens after you cancel your Novelink subscription
Cancellation takes effect on your current plan's renewal date. Until then, you retain full access to all Novelink content. After the renewal date passes, your access terminates and you cannot read any stories on the platform.
Confirming your cancellation has worked
Within 24 hours of cancelling, return to your payment platform (App Store or Google Play) and navigate back to your subscriptions list. Novelink should now appear under "Expired" or "Cancelled" subscriptions, not under "Active". If Novelink still appears as active, repeat the cancellation steps immediately. This duplication occasionally occurs and requires a second submission.
What happens to your account and reading history
Novelink does not delete your account or reading history immediately after cancellation. Your profile, bookmarks, and reading progress remain stored. If you resubscribe in the future, you can resume from where you left off. However, you will not be able to open any stories within the app after your access expires, even if you were mid-chapter.
Preventing accidental resubscription
After cancellation, do not tap "Subscribe" or any renewal prompts within the Novelink app. These will restart your subscription immediately. If you do accidentally resubscribe, you have up to 14 days under Philippine consumer law to request a refund (detailed below).
Requesting a refund for unauthorized or disputed charges
If you were charged after attempting to cancel, or if you were charged a different amount than advertised, you have the right to dispute that charge and request a refund under the Consumer Act of the Philippines (Republic Act No. 7394).
Gather evidence of the unauthorized charge
- Retrieve your charge receipt from your email inbox.
- Search for emails from "Apple" or "Google" with the subject "Receipt for your purchase" or similar.
- Note the exact date and amount of the disputed charge.
- Confirm the charge date against your cancellation date.
- If you cancelled on 10 January but were charged on 11 January, that charge is unauthorized.
- Screenshot your cancellation confirmation (from steps above) showing the cancellation date and time.
- Check your bank or credit card statement for the charge.
- Take a screenshot showing the merchant name ("Apple", "Google Play", or "Novelink Inc."), amount, and date.
- Compile all screenshots into a single folder or document.
- Label the file "Novelink Refund Evidence" with today's date.
Submit a refund request through apple or google
If your charge occurred within the last 90 days, you can request a refund directly through the platform you subscribed via.
Request a refund from apple
- Visit reportaproblem.apple.com on a web browser or computer.
- You cannot request refunds through the iPhone app itself.
- Sign in with your Apple ID (the same account you use for the App Store).
- Two-factor authentication may be required.
- Find the disputed Novelink charge in your purchase history.
- Scroll to find the relevant date and amount.
- Click "Report a Problem" next to the charge.
- Select "I want a refund for this purchase" or the equivalent option.
- In the text field, explain that you cancelled your subscription before the renewal date and were charged without authorization.
- Example: "I cancelled my Novelink subscription on 10 January 2025 but was charged ₱1,290 on 11 January 2025. I did not authorise this charge. Please refund this amount."
- Attach or reference your cancellation screenshot.
- Apple's system may allow document uploads; if so, upload your proof immediately.
- Submit the report.
- You will receive an email confirmation within 24 hours.
- Apple reviews refund requests within 5 business days and notifies you by email of the outcome.
- If approved, the refund credits to your Apple ID within 5-10 business days.
Request a refund from google play
- Visit play.google.com/store on a web browser or computer.
- You cannot request refunds through the Google Play mobile app.
- Sign in with your Google account (the same account linked to your Android device).
- Two-factor authentication may be required.
- Navigate to "Account" > "Payments and subscriptions" > "Purchase history".
- Scroll to locate the disputed Novelink charge.
- Click on the disputed charge to expand its details.
- Verify the merchant is "Google Play" or "Novelink Inc." and the amount matches your statement.
- Click "Report a problem" and select "I was charged incorrectly" or "I want a refund".
- Google's form will ask you to select a reason from a dropdown menu.
- In the text field, explain: "I cancelled my subscription before the renewal date. This charge was processed after my cancellation and I did not authorize it."
- Keep your explanation factual and reference the exact cancellation and charge dates.
- Submit the report.
- Google sends a confirmation email within 24 hours.
- Google reviews your report within 5-7 business days.
- If approved, the refund credits to your original payment method (card or bank account) within 3-5 business days.
If apple or google denies your refund request
You have additional options under Philippine consumer law. The National Telecommunications Commission (NTC) and Bureau of Trade Regulation and Consumer Protection (BTRCP) accept complaints regarding unauthorized charges and subscription cancellation disputes. Yafee recommends escalating to your bank or credit card issuer if the platform denies your request - they have separate dispute resolution processes and may reverse the charge independently.
Your consumer rights and what they mean for you
The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit protections against unfair subscription practices. Understanding these rights ensures you can enforce them if Novelink or its payment platforms resist your cancellation or refund request.
Your legal position
Under Republic Act No. 7394, you have the right to: cancel any subscription without penalty; receive clear notice of renewal dates before they occur; obtain a written confirmation of cancellation; and request a refund if you were charged without authorization or within 14 days of a purchase you did not intend to complete. These rights cannot be waived by Novelink's terms of service. If the company or a payment platform refuses to honour these rights, you can file a complaint with the Bureau of Trade Regulation and Consumer Protection (BTRCP), which is the primary consumer protection authority in the Philippines.
What to do if Novelink refuses to cancel or refund
- Send a final written demand to Novelink's support email.
- State your full name, account email, and the exact amount disputed.
- Write: "I request cancellation of my subscription and a refund of ₱[amount] charged on [date]. Please respond within 7 days. If you do not comply, I will file a formal complaint with the Bureau of Trade Regulation and Consumer Protection."
- Keep a copy of this email and its timestamp.
- If Novelink does not respond or refuses within 7 days, file a complaint with the BTRCP.
- Visit the BTRCP website (part of the Department of Trade and Industry) or visit their office in Makati, Manila.
- Provide: copies of all emails, screenshots of charges and cancellation confirmations, and your written demand.
- The BTRCP will investigate and may issue a compliance order requiring Novelink to refund you.
- Alternatively, dispute the charge with your bank or credit card issuer.
- Call your bank's dispute hotline and explain the unauthorized charge.
- Your bank will initiate a chargeback process, which typically results in the funds being reversed within 2-3 weeks while the bank investigates.
- Provide your bank with the same evidence: cancellation screenshots, receipt emails, and your written demand to Novelink.
Common mistakes to avoid when cancelling Novelink
Cancellation is straightforward if you follow the correct steps. The mistakes below are easily prevented with awareness and deliberate action.
Mistake 1: tapping "Change plan" instead of "Cancel subscription"
The payment platforms offer a "Change Plan" or "Edit" button adjacent to the "Cancel" button. Tapping the wrong option will downgrade your plan but will not cancel it. Your account will continue to renew at the new plan's price. Always scroll to the bottom of the subscription details page where the red "Cancel Subscription" button appears. If in doubt, take a screenshot before tapping anything and compare it to the steps outlined above.
Mistake 2: assuming cancellation is instant and using the app afterward
Cancellation is not immediate. Your access remains active until your current billing period ends. If you cancel on 10 January with a 30-day cycle that renews on 20 January, you retain access until 20 January. Do not attempt to resubscribe or tap "Continue Subscription" during this period, as doing so will restart your paid plan immediately and charge you again.
Mistake 3: not screenshotting your cancellation confirmation
After you cancel, the confirmation page shows your cancellation date and time. If you close this page without taking a screenshot, you lose the primary evidence of your cancellation. Yafee strongly recommends screenshotting every confirmation screen, including the date and time your device displays. Store these in a dedicated folder. Without this evidence, disputing unauthorized charges becomes significantly harder.
Mistake 4: contacting customer support without gathering evidence first
Novelink's support team operates limited hours and responds slowly. Before emailing support, collect all evidence: charge dates, amounts, receipts, and a clear timeline of your cancellation attempt. Include this evidence in your email. If you contact support without documentation, they may claim they have no record of your cancellation or that the charge was authorized, and you will have no proof to counter them.
Mistake 5: missing the 90-day refund window
Both Apple and Google Play enforce a 90-day refund window for subscription disputes. If your unauthorized charge occurred more than 90 days ago, you cannot request a refund through those platforms. However, you can still file a complaint with the BTRCP, which has no time limit, or dispute the charge with your bank if your card statement is still available (typically 6-12 months of history). Do not delay in requesting refunds for recent unauthorized charges.
Comparing subscription alternatives to Novelink
If you are cancelling Novelink because it no longer fits your reading habits or budget, these alternatives may suit you better.
| Platform | Type | Pricing (approx.) | Content focus | Cancellation ease |
|---|---|---|---|---|
| Wattpad | Free with premium tier | Free, or ₱129/month for ads removal | User-generated fiction (romance, fantasy, werewolf, LGBTQ+) | Very easy; web-based subscription management |
| Radish Fiction | Free with premium access | Free, or ₱99-399 for story unlocks | Serialized fiction; romance and thriller focus | Easy; in-app settings or app store |
| Scribd | Subscription | ₱199/month or ₱1,990/year | Books, audiobooks, magazines, comics | Easy; cancels through web account dashboard |
| Kindle Unlimited (Amazon) | Subscription | ₱199/month or ₱1,990/year | Ebooks primarily (all genres, indie authors included) | Easy; managed through Amazon account settings |
| Libby (overdrive) | Free | Free (requires library card) | Library ebook and audiobook collection | No subscription; no cancellation required |
Checklist for cancelling Novelink safely
Use this checklist to confirm you have completed every step and have all necessary evidence before, during, and after your cancellation.
- Take a screenshot of your current Novelink subscription details (plan type, price, renewal date) from the App Store or Google Play.
- Collect all Novelink charge receipts from your email and take screenshots of each.
- Open your App Store or Google Play account and navigate to the subscriptions management page.
- Locate Novelink and confirm it is listed as "Active" (not "Expired" or "Cancelled").
- Tap "Cancel Subscription" and complete the cancellation process on-screen.
- Screenshot the final confirmation page showing the cancellation date and time.
- Wait 24 hours, then return to the App Store or Google Play and confirm Novelink now shows as "Cancelled" or "Expired".
- If you were charged after cancellation, gather that receipt and your cancellation screenshot.
- Submit a refund request through Apple's reportaproblem.apple.com or Google Play's purchase history, with both pieces of evidence attached or referenced.
- If the platform denies your refund, prepare a written demand to Novelink's support team with the full timeline and evidence.
- If Novelink does not respond within 7 days, prepare to file a complaint with the BTRCP or initiate a chargeback with your bank.
- Store all screenshots, emails, and receipts in a dedicated folder labelled "Novelink Cancellation" for future reference.
Final steps and escalation contact information
Cancellation is your right as a consumer in the Philippines. If you have followed the steps above and Novelink or the payment platforms refuse to honor your cancellation or refund request, you have formal channels to enforce your rights.
Contact details for consumer protection escalation
Bureau of Trade Regulation and Consumer Protection (BTRCP)
Department of Trade and Industry, Trade and Industry Building, 361 Sen. Gil Puyat Ave, Makati, Manila 1200, Philippines. Telephone: +63 2 8889-7200. Website: dti.gov.ph. File your complaint if Novelink refuses to cancel or refund after 7 days of your written demand.
For Apple-related disputes: Contact Apple directly through your App Store account at reportaproblem.apple.com (Philippines region). Apple's dispute team responds within 5 business days.
For Google Play-related disputes: Access your Google Play dispute form at play.google.com/store under "Account" > "Payments and subscriptions". Google responds within 5-7 business days.
For credit card or bank disputes: Contact your bank's customer service or dispute hotline. Most banks in the Philippines (BDO, BPI, Metrobank, etc.) accept chargeback requests for unauthorized subscription charges. Provide your bank with cancellation screenshots and unauthorized charge receipts.
Why yafee helps thousands of users like you
Subscription cancellation should be simple, but companies like Novelink deliberately hide the cancel button to increase accidental renewals. At Yafee, we have helped thousands of consumers in the Philippines navigate hidden cancellation processes, recover unauthorized charges, and enforce their rights under the Consumer Act of the Philippines (Republic Act No. 7394). Whether you are cancelling Novelink today or disputing a charge from months ago, the framework and steps outlined above give you the legal foundation and practical tools to succeed. Yafee remains committed to making subscription management transparent and fair. If you encounter further obstacles, Yafee's detailed guides and escalation pathways are designed to support you every step of the way.