How to cancel Relax Melodies (now BetterSleep) in the philippines without losing money

Understanding Relax Melodies and why the rebranding matters to your cancellation

Relax Melodies, now operating under the brand name BetterSleep, is a sleep and relaxation app that delivers guided audio content, sleep soundscapes, and meditation mixes designed to help you rest, focus, and unwind. If you signed up in the Philippines, you likely created a recurring subscription that renews automatically every month or year unless you cancel before your next billing date.

The transition from Relax Melodies to BetterSleep has created genuine confusion for many users in the Philippines. When you search for support or cancellation options, official pages now redirect to BetterSleep resources and updated terms. This name change matters because your subscription confirmation emails or app might display "BetterSleep" while your bank statement still shows "Relax Melodies." At Yafee, we help users navigate exactly this type of rebranding trap, and it frequently delays cancellation because subscribers search for the old brand name and cannot find the right cancellation path. Understanding both names prevents you from abandoning your cancellation attempt mid-process.

The core promise is straightforward: you pay upfront, gain access to all content and features, and can cancel anytime without a penalty before your renewal date. However, the free trial conversion system and multi-platform billing architecture create multiple cancellation points you must address to stop all charges. Yafee specialises in untangling these situations so you retain control of your subscription and your money.

The pricing structure and billing cycle

Relax Melodies offers three main subscription tiers in Philippine peso, plus a limited free trial:

The free trial is where most unexpected charges originate. You download the app, activate your trial on a Tuesday, and unless you cancel by the trial end date, the system automatically charges you ₱499.00 for the monthly plan. Yafee consumer advocates identify this as the number one reason users report surprise charges from Relax Melodies.

Where billing originates and why it controls your cancellation method

Your subscription payment source determines exactly where you must cancel to stop all charges. Many users in the Philippines download the app from Google Play Store or Apple App Store, meaning the billing relationship exists with Google or Apple, not directly with Relax Melodies or BetterSleep. If you created your account through the website (relaxmelodies.com), your payment method is stored there instead.

This distinction is critical: cancelling in the app does not stop an Apple or Google subscription. Similarly, cancelling on the website does not halt an app store subscription. Yafee emphasises this point because it is the primary reason users believe they have cancelled but receive a surprise charge 30 days later. You must cancel at the platform where the original charge occurs, not at multiple locations.

Your consumer rights under philippine law and when to enforce them

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, automatic renewal traps, and company failure to honour cancellation requests.

Your legal position under philippine consumer law

Under the Consumer Act of the Philippines, you hold the following rights:

• The right to cancel recurring billing anytime before the next charge date, without penalty or additional fees
• The right to clear, advance notice of all subscription terms, including the exact cancellation method and renewal date
• The right to have your cancellation processed and confirmed within a reasonable timeframe (typically 5 to 10 business days)
• The right to request a refund if you are charged after you have submitted a valid cancellation request

If Relax Melodies or BetterSleep continues to charge you after you have clearly requested cancellation in writing, the company is in breach of your rights under this law. The Department of Trade and Industry (DTI) enforces the Consumer Act and accepts complaints against companies that refuse to honour cancellation requests or refund unauthorised charges.

When to escalate to the department of trade and industry

If Relax Melodies refuses to cancel your subscription or denies a refund request without valid reason, you have the right to file a formal complaint with the DTI. Document all cancellation requests you submitted, any confirmation numbers provided, and proof of charges on your bank or credit card statement. The DTI will investigate on your behalf and can compel the company to refund your money. Yafee recommends keeping copies of every cancellation email or app screenshot you send, as this evidence is essential if you need to escalate.

How to cancel Relax Melodies at each billing platform

Your cancellation method depends entirely on where your payment was processed; follow the steps for your specific platform.

Cancel your google play store subscription

If you downloaded Relax Melodies on an Android phone and signed up through the Play Store, cancel here:

1. Open the Google Play Store app on your Android phone or tablet
   • If you do not have a phone available, go to play.google.com in a web browser and sign in with your Google account
2. Tap your profile icon (top right corner), then select "Payments and subscriptions"
3. Tap "Subscriptions"
4. Select "Relax Melodies" or "BetterSleep" from the list of active subscriptions
5. Tap "Cancel subscription" and confirm your choice
6. Screenshot the cancellation confirmation page as proof

Google will stop charging you at the end of your current billing cycle. You retain access to the app until that date.

Cancel your apple app store subscription

If you downloaded Relax Melodies on an iPhone or iPad and signed up through the App Store, cancel here:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the Settings menu
3. Select "Subscriptions"
4. Tap "Relax Melodies" or "BetterSleep"
5. Tap "Cancel Subscription"
6. Confirm the cancellation when prompted
7. Take a screenshot of the cancellation confirmation

Apple will stop charging at the end of your current billing cycle. Your app access continues until that renewal date.

Cancel a direct website subscription

If you created your account on relaxmelodies.com or the BetterSleep website directly and provided a credit card, follow these steps:

1. Visit the official Relax Melodies or BetterSleep website and log into your account using your email and password
2. Navigate to "Account Settings" or "Subscription" (usually in the user menu or settings)
3. Locate the "Manage Subscription" or "Billing" section
4. Select "Cancel Subscription" and provide feedback if prompted
5. Request a confirmation email and save it for your records
6. Contact Relax Melodies or BetterSleep support at the address provided below if you do not receive a cancellation confirmation within 24 hours

Direct website cancellations typically take effect immediately or within one billing cycle, depending on the company's policy. Verify that no charge appears on your next statement.

What happens after you cancel and how to protect your account

Once you cancel, your subscription status changes, but several follow-up steps prevent surprise charges and reclaim money if needed.

Verify your cancellation within one week

After you cancel, check your cancellation confirmation within 7 days by doing the following:

• Search your email inbox for a cancellation confirmation from Google, Apple, or Relax Melodies / BetterSleep
• Return to the app store or website and confirm that the subscription no longer appears as "Active"
• If you cancelled a Google or Apple subscription, verify that the status now says "Cancelled" instead of "Active"

If you cannot find a confirmation or the subscription still shows as active, your cancellation may not have processed. Contact customer support immediately and request written confirmation of the cancellation.

Monitor your next billing date and bank statement

Mark your next billing date in your calendar and check your bank statement or credit card activity on that date. If no charge appears, your cancellation was successful. If a charge does appear after you cancelled, document it immediately and proceed to the refund section below.

Prevent accidental reactivation

Some users accidentally reactivate their subscription by logging back into the app or clicking an "Upgrade" button. After you cancel, avoid logging into Relax Melodies or BetterSleep unless you intend to resubscribe. If you want to keep using the free features, check whether a free tier exists before deleting the app.

How to request a refund if you were charged after cancellation

If Relax Melodies or BetterSleep charged you after you cancelled, you have the right to demand a refund under Philippine consumer law.

Request a refund from your payment platform first

Your first refund request should go to the platform that processed the charge:

1. Google Play Store refund: Open the Play Store app, go to "Payments and subscriptions," tap "Purchases," find the Relax Melodies charge, and select "Request refund." Google typically processes refunds within 5 to 7 business days
2. Apple App Store refund: Visit reportaproblem.apple.com, find the Relax Melodies charge, and request a refund. Apple refunds usually appear within 5 to 10 business days
3. Credit card or debit card charge: Contact your bank or credit card issuer and request a chargeback or dispute. Provide proof of your cancellation request and the unauthorised charge

Request a refund directly from Relax Melodies if the platform refuses

If Google, Apple, or your bank denies your refund request, contact Relax Melodies or BetterSleep support and submit a formal refund demand. Include the following information:

• Your full name and registered email address
• The date you requested cancellation and the method used (app, website, or app store)
• A screenshot of your cancellation confirmation, if available
• The transaction date and amount of the unauthorised charge
• A clear statement that you cancelled before the billing date and should not have been charged

Send this request in writing (email or postal mail) and request a written refund confirmation. Yafee recommends keeping a copy of every communication you send and receive.

Escalate to the department of trade and industry if Relax Melodies refuses

If Relax Melodies or BetterSleep refuses to refund an unauthorised charge within 15 business days, file a formal complaint with the Department of Trade and Industry. You can submit a complaint online at the DTI website or visit your regional DTI office in person. The DTI will investigate the company's refusal to honour your cancellation and will compel a refund if you prove the charge was unauthorised.

Common mistakes that prevent successful cancellation

Most users who struggle to cancel Relax Melodies make one of these avoidable errors. Recognise these traps now and you will cancel successfully on your first attempt.

Cancelling in the app instead of at the platform

Many users open Relax Melodies or BetterSleep and look for a "Cancel" button within the app. If you find one, it may only remove the app itself, not your subscription. Your subscription billing occurs at Google Play, Apple App Store, or the Relax Melodies website, not within the app. Cancelling in-app rarely stops the company from charging you. Always cancel at the platform where the charge originates.

Assuming the free trial is truly free

The 7-day free trial converts automatically to a paid monthly subscription if you do not cancel before day 7. Many users download the app, enjoy the free trial, and forget to cancel. On day 8, they are charged ₱499.00 without warning. Set a phone reminder for day 6 of your trial and cancel immediately to avoid this charge.

Confusing Relax Melodies with BetterSleep and searching for the wrong brand

Because the company rebranded, users searching for "Cancel Relax Melodies" find old pages that no longer apply. You may then attempt to cancel using outdated instructions or contact an email address that is no longer monitored. Always confirm you are using the current BetterSleep cancellation process and contact information, not the old Relax Melodies brand name.

Cancelling only one platform when you subscribed through multiple channels

If you own both an iPhone and an Android phone, you might have active subscriptions on both Google Play and the Apple App Store simultaneously. Cancelling one does not cancel the other. You must cancel each subscription separately.

Forgetting to verify cancellation after 7 days

Many users cancel and assume the job is done without checking. If something goes wrong in the background (a processing error, a system glitch), the company continues to charge you. Verify your cancellation within one week and your next billing date to catch any failures immediately.

Checklist to confirm your cancellation was successful

Use this checklist to ensure you have cancelled completely and will not face surprise charges:

Comparing Relax Melodies plans and deciding whether to cancel

Before you finalise your cancellation, confirm that cancelling is the right choice for your situation.

When to cancel Relax Melodies

You should cancel if any of these statements apply to you:

• You have not used the app in more than two weeks and do not intend to return
• You prefer a different sleep or meditation app that better suits your needs
• The subscription cost (₱499 per month or ₱1,250 per year) no longer fits your budget
• You were charged without consent or after you requested cancellation
• You subscribed for a specific period (such as during a stressful time) and no longer need the service

When to keep Relax Melodies

You might keep your subscription if:

• You use the app at least once per week and value the sleep soundscapes and guided meditations
• You are enrolled in an annual plan (₱1,250 per year = approximately ₱104 per month) and use the app regularly enough to justify the cost
• You have already paid for a lifetime access plan (₱4,990 one-time), which requires no further cancellation
• You are still within the 7-day free trial and want to continue after the trial ends

Consider your actual usage in the past month. If you have opened the app fewer than three times, you are unlikely to use it enough to justify the monthly subscription. Yafee has helped thousands of consumers cancel subscriptions they were paying for but no longer using, freeing up money for services they actively value.

Contact information for cancellation support and complaints

If you encounter difficulty cancelling or need to submit a formal complaint, use the following contact details:

Relax Melodies / BetterSleep customer support

Send your cancellation request or complaint to the official support address for Relax Melodies or BetterSleep. Because this service operates internationally, support requests may take 5 to 10 business days to receive a response. Always include your full account details, registered email address, and the specific issue you are reporting.

If the official website does not display a support email, attempt cancellation through the app or website settings first. If that method fails, file a complaint with the Department of Trade and Industry (details below).

Department of trade and industry (DTI) complaint filing

If Relax Melodies or BetterSleep refuses to honour your cancellation or denies a refund unjustly, file a formal complaint with the Department of Trade and Industry:

• Online complaint: Visit dti.gov.ph and complete the online consumer complaint form
• In-person complaint: Visit your regional DTI office with proof of your cancellation request, bank statements, and correspondence with the company
• Phone inquiry: Call the DTI hotline during business hours for guidance on your specific complaint

The DTI investigates complaints at no cost to you and can compel companies to refund unauthorised charges. Keep all documentation of your cancellation request, the company's response (or lack thereof), and proof of charges.

Summary and next steps

Cancelling Relax Melodies (now BetterSleep) in the Philippines is straightforward if you follow the correct platform-specific steps and verify your cancellation within one week. Your consumer rights under the Consumer Act of the Philippines protect you against unfair billing, automatic renewal traps, and refusal to honour cancellation requests. If the company charges you after you cancel, request a refund from your payment platform, then from Relax Melodies directly, and finally escalate to the Department of Trade and Industry if necessary.

The most common cancellation mistake is cancelling in-app rather than at the platform where your payment is processed. Identify whether you subscribed through Google Play, Apple App Store, or the website, cancel at that exact location, and save your confirmation. Yafee specialises in helping consumers navigate complicated subscription cancellations across rebranded services like this one. Whether you are cancelling because you do not use the app, cannot afford the monthly charge, or were billed without permission, the process remains the same: identify your payment platform, cancel there, verify within 7 days, and escalate to the DTI if the company refuses to honour your request. Yafee has helped thousands of consumers reclaim control of their subscriptions and stop unwanted recurring charges. Start your cancellation today and protect your money.