How to cancel Relax Melodies and protect your money in new zealand

Why you might want to cancel Relax Melodies

Relax Melodies, now operating under the BetterSleep brand, is a sleep and wellness app offering soundscapes, guided meditations, and custom audio mixing across iOS, Android, and web platforms. If the app no longer fits your needs, drains your budget, or simply isn't delivering the results you expected, you have clear legal rights as a New Zealand consumer to step back.

At Yafee, we help thousands of consumers navigate subscription cancellations with confidence. This guide walks you through cancelling Relax Melodies with precision, grounding every step in New Zealand consumer law and your specific platform.

How Relax Melodies charges you

Relax Melodies operates through multiple billing platforms. Your subscription might be tied to Apple's App Store, Google Play, or the company's own web payment system at BetterSleep.com. Each platform has different cancellation procedures and refund windows. Identifying which platform you used is the first step toward a clean, irreversible cancellation.

When subscription costs add up

Monthly subscription fees for wellness apps can quickly become expensive. If you're signed up to multiple streaming services or wellness tools, Relax Melodies may represent an unexamined charge on your bank account. Yafee's mission is to make cancellation transparent and friction-free, ensuring you're not paying for services you've stopped using.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you when buying services, including digital subscriptions.

What the consumer guarantees act 1993 means for you

Under the Consumer Guarantees Act 1993, any service you purchase must be of acceptable quality, fit for purpose, and delivered with reasonable care. If Relax Melodies fails to deliver what was advertised-for example, if the app is faulty, crashes regularly, or features don't work as described-you have grounds to request a refund or cancellation outside the company's standard policy.

Furthermore, you cannot be forced to accept unreasonable subscription terms. If the company locks you into auto-renewal without clear consent, or fails to provide a simple cancellation method, that behaviour breaches the Fair Trading Act 1986.

Your legal position

You have the right to cancel a subscription at any time, provided the company has given you clear notice of the terms. If Relax Melodies fails to cancel within 5 working days of your request, or refuses to issue a refund where the service is faulty or misrepresented, you can escalate to the Commerce Commission or file a complaint through the Disputes Tribunal. Keep copies of all transaction records, emails, and cancellation requests-these are your evidence.

Escalation routes if the company refuses

If BetterSleep or Relax Melodies refuses a legitimate refund or cancellation request, contact the Commerce Commission (the New Zealand regulator for consumer protection) or lodge a dispute through your local Disputes Tribunal. Both organisations take unfair contract terms and misleading billing practices seriously.

How to cancel Relax Melodies on iOS (Apple app store)

If you subscribed through your iPhone or iPad, Apple manages the billing relationship and cancellation process.

Step 1: open the settings app on your iOS device

1. Unlock your iPhone or iPad and tap Settings.
2. Scroll to the top and tap your name (Apple ID profile).
3. Select Subscriptions from the menu.

Step 2: locate BetterSleep in your active subscriptions list

1. You'll see a list of all active subscriptions tied to your Apple ID.
2. Scroll through the list until you find BetterSleep or Relax Melodies (the name depends on when you subscribed and whether Apple updated the app name in your account).
3. If you don't see it immediately, check under "Expired" subscriptions as well.

Step 3: tap on BetterSleep and select cancel subscription

1. Tap the app name to open its subscription details.
2. You'll see your billing cycle, renewal date, and price.
3. Tap Cancel Subscription at the bottom of the screen.

Step 4: confirm the cancellation

1. Apple will show a confirmation screen explaining that your access continues until the end of your current billing period.
2. Confirm you want to cancel by tapping the final confirmation button.
3. Apple sends a confirmation email to your Apple ID email address within minutes.

Alternative method: You can also cancel directly inside the BetterSleep app. Open the app, go to My Library, tap your Profile icon, select Account, then Manage Subscription. This route redirects you to Apple's subscription settings where you can cancel immediately.

How to cancel Relax Melodies on android (Google play store)

Android users who subscribed through Google Play have a similarly straightforward cancellation process managed by Google.

Step 1: open google play store and access subscriptions

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Payments and subscriptions (depending on your Android version).

Step 2: find and select Relax Melodies

1. You'll see a list of all active subscriptions.
2. Tap on BetterSleep or Relax Melodies to open the subscription details.

Step 3: cancel the subscription

1. At the bottom of the subscription details screen, tap Cancel Subscription.
2. Google will ask you to confirm reasons for cancellation (optional feedback).
3. Confirm the cancellation.

Step 4: receive cancellation confirmation

1. Google sends a confirmation email to your registered Google account within minutes.
2. Your access continues until the end of your current billing cycle.

How to cancel Relax Melodies on the web platform

If you subscribed directly through BetterSleep.com, you'll cancel through the company's own account management portal.

Step 1: log into your BetterSleep account

1. Visit BetterSleep.com and log in with your email address and password.
2. If you've forgotten your password, use the "Forgot password" option to reset it via email.

Step 2: navigate to account settings

1. Once logged in, look for your profile or account menu (usually in the top right corner).
2. Tap Account Settings or Subscription Management.

Step 3: locate your active subscription

1. You'll see your current subscription plan, billing date, and renewal amount.
2. Look for a Cancel Subscription, Downgrade, or Remove Subscription button.

Step 4: confirm cancellation

1. Click the cancellation button and confirm your choice.
2. BetterSleep will send a confirmation email to your registered email address.
3. Your access continues until the end of your paid billing period.

Important: If you cannot find a self-service cancellation option on the website, you may need to contact BetterSleep support directly. Yafee recommends using their help centre or support email to request cancellation in writing-this creates a paper trail should you need to escalate later.

What happens after you cancel Relax Melodies

Cancellation is immediate, but access continues until your current billing cycle ends-this is how all major platforms operate.

Your access during the notice period

After you cancel through Apple, Google, or the web platform, you retain full access to Relax Melodies until midnight on your next renewal date. For example, if you cancel on the 10th and your renewal date is the 25th, you can use the app until 25th without interruption. No further charges occur after cancellation is confirmed.

Checking the cancellation took effect

1. Return to your subscription settings (Apple Settings, Google Play, or BetterSleep.com account).
2. Verify the subscription now shows as "Cancelled" or "Expires [date]" rather than "Active" or "Renews [date]".
3. You should not see a future renewal amount listed.

Requesting a refund after cancellation

If you cancel within 7 days of the initial purchase, you may qualify for a refund under New Zealand consumer law, particularly if the service was faulty or misrepresented. Contact the relevant platform (Apple, Google, or BetterSleep directly) and explain your reason for seeking a refund. Cite the Consumer Guarantees Act 1993 if the app failed to perform as described.

If the platform refuses, escalate to the Commerce Commission. Yafee recommends keeping all receipts and communication records to support your claim.

Common mistakes to avoid when cancelling

Cancellation is straightforward, but a few traps can leave you paying longer than necessary. Protect yourself by recognising these pitfalls.

Deleting the app without cancelling the subscription

Removing Relax Melodies from your phone or deleting your account does not cancel your subscription. The app deletion and the subscription are entirely separate. Your billing continues until you explicitly cancel through the platform where you subscribed. Always cancel first, then delete the app.

Assuming auto-renewal has stopped

Many users believe that stopping the app from running in the background or turning off notifications prevents auto-renewal. This is false. Auto-renewal only stops when you formally cancel through Settings (Apple/Google) or your account dashboard. Check your subscription status regularly to confirm cancellation has taken effect.

Not keeping cancellation confirmation emails

Apple, Google, and BetterSleep send confirmation emails when you cancel. Save these emails in a dedicated folder. If a charge appears on your card after cancellation, these emails are proof you cancelled and provide grounds for disputing the charge with your bank.

Waiting until the renewal date to cancel

Cancellation takes effect immediately when you confirm it, not when your renewal date arrives. The sooner you cancel, the sooner you stop future charges. Waiting until the last day of your cycle risks accidental renewal if there are technical delays.

Pricing and refund eligibility table

Comparing Relax Melodies to other wellness apps

If you're cancelling because Relax Melodies doesn't meet your needs, you may wonder whether other apps offer a better fit.

Features and pricing comparison

What yafee recommends

If you're cancelling because of cost, consider free or lower-cost alternatives like Insight Timer's free tier or YouTube Music. If Relax Melodies was crashing or features weren't working, Yafee encourages you to contact the Commerce Commission before subscribing elsewhere-you may qualify for a refund. Never pay twice for the same service while disputing a charge.

Checklist for cancelling Relax Melodies

Use this checklist to ensure you've completed every step correctly.

• Identify which platform you used to subscribe (Apple App Store, Google Play, or BetterSleep.com).
• Log into your account on the correct platform.
• Navigate to Subscriptions or Account Settings.
• Locate BetterSleep or Relax Melodies in your active subscriptions.
• Click Cancel Subscription and confirm.
• Save the cancellation confirmation email.
• Return to your subscription settings and verify the status now shows "Cancelled" or "Expires [date]".
• Check your bank or payment method to confirm no renewal charge appears on the next renewal date.
• Delete the app from your device (optional, but recommended to avoid accidental reopening of the app).
• If charged after cancellation, dispute the charge with your bank and contact the Commerce Commission.

Contact information and escalation

If you encounter difficulty cancelling or believe you've been charged unfairly, use the following contact routes.

Direct support channels

For issues with Apple subscriptions, contact Apple Support directly at support.apple.com. For Google Play subscriptions, visit support.google.com/googleplay. For web-based subscriptions purchased at BetterSleep.com, try the help centre at BetterSleep.com/support or email their support team directly-check the website's footer for current contact details.

New zealand regulatory bodies

If the company refuses to cancel or refund, escalate to the Commerce Commission (New Zealand's consumer protection regulator). You can lodge a complaint at www.commerce.govt.nz or contact them at 0800 943 600. The Disputes Tribunal also handles consumer disputes under NZD $15,000. Both organisations take unfair billing and misleading subscription terms seriously.

Your bank or payment provider

If you've been charged after cancellation or without consent, contact your bank or credit card provider to dispute the transaction. New Zealand banks are required under the Privacy Act 2020 and payment regulations to investigate and reverse unauthorised charges within 10 working days.

Why yafee helps you cancel with confidence

At Yafee, we understand that cancelling subscriptions should be simple and straightforward. You don't need to navigate confusing platforms or worry about hidden charges. Our detailed guides ground every step in New Zealand consumer law, ensuring you know your rights and can act with full confidence.

Whether you're cancelling because Relax Melodies no longer suits you, because costs have mounted, or because the app failed to perform as advertised, Yafee has helped thousands of consumers cancel subscriptions across all platforms without stress. We provide the legal framework, the step-by-step instructions, and the escalation routes you need if the company doesn't cooperate.

Yafee's commitment is simple: make your cancellation irreversible, protect your money, and keep you informed of your rights every step of the way. Use this guide to cancel today, and save money tomorrow.