How to cancel Moises and avoid unexpected charges in the philippines

What Moises is and why you might cancel

Moises is an AI-powered music application that isolates vocal and instrumental tracks from any song. You use it to create karaoke versions, extract drums for practice, adjust pitch, and work with professional audio stems across web, iPhone, and Android platforms. The service operates on a recurring subscription model tied to your online account, and charges renew automatically on your billing date unless you cancel beforehand.

Many users in the Philippines upgrade from the free tier to unlock unlimited AI separation, advanced instrument isolation tools, and professional export features. However, most people cancel after completing a single project, finishing a school assignment, or wrapping a rehearsal cycle. If you do not cancel before your renewal date, the next payment processes automatically without warning.

Cancellation confusion ranks high among user complaints because the cancel option often redirects you to a separate payment gateway such as PayPal, Stripe, or Ebanx. If you initiate cancellation inside the Moises app but fail to complete it within your billing system, your subscription continues to charge. At Yafee, we have documented dozens of cases where users believed they had cancelled but discovered unexpected charges weeks later.

The subscription tiers and what each plan costs

Moises offers three paid plans in addition to its free version, each designed to unlock progressively more separation power and professional tools.

Your renewal occurs automatically on your assigned billing date unless you cancel in advance. Moises lists its primary headquarters at 136 S Main St, Suite 400, Salt Lake City, UT 84101, United States. Support is available through email at [email protected] and the help centre at help.moises.ai.

How Moises operates in the philippines and your cancellation route

Moises is fully accessible throughout the Philippines via web browser, iOS App Store, and Google Play. Your cancellation method depends entirely on where you originally subscribed, not your current location. If you signed up through the Moises website directly, you must cancel on the website. If you subscribed via the Apple App Store on your iPhone, you cancel through your iPhone settings. If you used Google Play on Android, you cancel within Google Play itself.

The company does not publish local support hours, and no live chat service exists for Filipino users. Your contact options are limited to email at [email protected] and the online help centre. This means email communication with screenshots serves as your strongest proof if a charge appears after cancellation.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your protections as a buyer of digital services, whether physical or virtual.

Under this law, you hold the right to accurate information about what you are purchasing, fair and transparent terms, and explicit protection against unfair or deceptive commercial practices. If Moises charges you after you have clearly cancelled, that represents potentially unlawful billing. If the company fails to clearly explain how cancellation works or deliberately hides the cancel button, that may violate your right to transparent product information.

The Consumer Act also grants you the right to file a formal complaint with the Department of Trade and Industry (DTI) if a company refuses to process a refund or continues billing after you have cancelled. Yafee strongly recommends documenting every interaction: screenshots of your cancellation request, confirmation emails from the service, and statements showing any charges that appear after cancellation. This documentation becomes essential evidence if you need to escalate to the DTI.

Your legal position on refunds and billing

The Consumer Act does not impose a mandatory cooling-off period on digital subscriptions, which means you cannot automatically demand a refund simply because you changed your mind. However, you retain a full legal right to cease future charges by cancelling before your next billing date. If Moises continues to charge you after receiving a valid cancellation request, you have grounds to file a DTI complaint and pursue a refund claim. Yafee has helped thousands of consumers navigate this distinction and recover unauthorized charges through proper documentation and escalation.

How to cancel Moises: step-by-step by platform

Your cancellation process depends on which platform you used to subscribe; follow only the section that matches your signup method.

Cancel Moises through the website

If you subscribed directly via moises.ai, follow these steps to cancel your subscription.

1. Visit moises.ai and log in using your email and password
   • Enter the email address you used when creating your account
   • Enter your password in the password field
   • Click the Login button
2. Navigate to your account settings once logged in
   • Look for a profile icon or gear icon in the top-right corner of the screen
   • Click your profile menu and select Settings or Account
   • Locate the Subscription or Billing section
3. Find your active subscription plan
   • You should see your current plan (Premium, Pro, or Free) displayed on this page
   • Look for a button labeled Cancel Subscription, Manage Subscription, or similar
4. Click the cancel button and confirm your request
   • The system may ask why you are cancelling; select your reason from the dropdown or text box
   • You may see a retention offer (discount or free trial extension); decline this if you wish to proceed
   • Click the final confirmation button to complete cancellation
5. Save or screenshot the confirmation page
   • Most systems display a confirmation message or reference number
   • Take a screenshot of this confirmation for your records
   • Note the date and time of cancellation
6. Verify your email for a cancellation confirmation email
   • Check your inbox and spam folder within 15 minutes of cancellation
   • This email serves as proof if you need to dispute a future charge

Cancel Moises through apple app store (iPhone)

If you subscribed via the Apple App Store on your iPhone or iPad, you must cancel through your Apple account settings, not within the Moises app itself.

1. Open the Settings app on your iPhone
   • Tap Settings from your home screen
   • Scroll to the top and tap your Apple ID name or profile picture
2. Tap Subscriptions
   • On the Apple ID page, select Subscriptions
   • You will see all active subscriptions linked to your Apple account
3. Select the Moises subscription
   • Tap Moises from the list of subscriptions
   • The current plan details and renewal date will display
4. Tap Cancel Subscription
   • A button labelled Cancel Subscription appears below the plan details
   • Tap this button
   • You may see a retention offer; ignore this and continue to cancel
5. Confirm your cancellation request
   • Apple will ask you to confirm that you want to cancel
   • Tap the final confirmation option to complete the cancellation
6. Take a screenshot of the confirmation screen
   • Once cancelled, the subscription status changes to Expires on [date]
   • Screenshot this confirmation for your records
   • Your access continues until that expiry date, then stops

Cancel Moises through google play (Android)

If you subscribed via Google Play on your Android device, you must cancel through Google Play, not within the Moises app.

1. Open the Google Play app on your Android device
   • Tap the Google Play icon on your home screen
   • Ensure you are logged in using the same Google account that paid for the subscription
2. Navigate to your account menu
   • Tap the profile icon in the top-right corner
   • Select Manage your Google Play account or Payments and subscriptions
3. Find your subscriptions
   • Tap Subscriptions from the menu options
   • A list of all active subscriptions appears
4. Tap Moises from your active subscriptions
   • The subscription details page opens, showing your current plan and renewal date
5. Tap Cancel subscription
   • A button labelled Cancel subscription or Cancel plan appears on the screen
   • Tap this button
6. Confirm your cancellation
   • Google Play will ask you to confirm; tap Yes, cancel subscription
   • Your subscription cancels immediately, and you receive a confirmation
   • Screenshot this confirmation for your records

What happens after you cancel Moises

Cancelling your subscription does not immediately terminate your access; you retain full functionality until the end of your current billing period.

Your access after cancellation

Once you cancel, your account transitions to the free tier at the end of your paid cycle. If your next renewal date is 15 April, you keep your Premium or Pro features until 14 April at 11:59 PM. After that moment, your account downgrades to the free tier automatically, and you lose access to unlimited separations, advanced tools, and professional exports. You do not need to do anything; this transition happens automatically.

Confirming no future charges

After cancelling, monitor your payment method for at least two billing cycles. Check your credit card or PayPal statement 5 days after your renewal date to ensure no charge appears. If a charge posts after cancellation, you have grounds to dispute it with your bank or payment provider and file a DTI complaint. Yafee advises retaining your cancellation confirmation email indefinitely in case you need proof.

Re-activating your subscription

If you change your mind after cancelling, you can resubscribe anytime by logging into Moises, navigating to Plans, and selecting a new paid tier. Your previous data and projects remain linked to your account; nothing is deleted when you cancel.

Refund policy and how to recover unauthorized charges

Moises does not offer automatic refunds for subscription fees once a billing cycle has completed, because the service is immediately available upon payment.

When you may qualify for a refund

You may request a refund in the following circumstances:

• You were charged after submitting a valid cancellation request and can prove it with screenshots or confirmation emails
• You were charged multiple times for a single month due to a system error
• You did not authorize the charge (fraudulent transaction)
• The service was unavailable for an extended period during your billing cycle

How to request a refund from Moises

Contact Moises support at [email protected] with the subject line "Refund Request" and include the following information:

• Your email address and account username
• The date you were charged and the amount (in PHP)
• A screenshot of the charge on your statement
• A screenshot of your cancellation confirmation (if applicable)
• A clear explanation of why you believe you qualify for a refund

Expect a response within 5 to 10 business days. If Moises denies your refund request and you believe the charge was unauthorized or unfair, you may escalate to the Department of Trade and Industry (DTI). Yafee recommends keeping all email correspondence for this escalation.

Disputing charges with your bank or payment provider

If Moises does not refund you within 14 days of your request, you can dispute the charge directly with your bank or payment provider. If you paid via credit card, contact your card issuer's fraud department. If you paid via PayPal or another digital wallet, initiate a dispute through that platform's resolution center. Provide your cancellation confirmation and all email correspondence as evidence. The dispute process typically takes 30 to 60 days.

Common mistakes that prevent successful cancellation

You are not alone if you attempted to cancel and the charges continued; this scenario reflects a systemic gap between the app and the billing system.

Mistake 1: cancelling inside the app instead of the billing system

The most frequent error occurs when you tap a cancel button inside the Moises app itself, believing this ends your subscription. The app may show a "subscription ended" message, but if the original charge came from Apple App Store, Google Play, or a web payment gateway, you must cancel in that external system. Cancelling in the app does not propagate to your billing provider. Always verify cancellation through the platform where you originally paid.

Mistake 2: not confirming cancellation in writing

Many users cancel and assume the job is done without waiting for or saving a confirmation email. Email serves as your legal proof if a charge appears later. If you did not receive a confirmation email within 15 minutes of cancellation, assume the cancellation did not complete and try again.

Mistake 3: cancelling too close to your renewal date

If your renewal date is 15 April and you cancel on 14 April, the system may still process the charge before it registers the cancellation. Cancel at least 48 hours before your renewal date to ensure the system processes your request in time.

Mistake 4: confusing the free tier with complete deletion

Downgrading to the free tier is not the same as cancelling. Your account remains active, your data persists, and Moises retains your email address. If you wish to delete your account entirely, you must send a separate deletion request to [email protected].

Pricing comparison and when to cancel

Review the complete pricing table below to determine whether your current plan justifies the cost.

If you use Moises fewer than four times per month, the free tier may satisfy your needs. If you completed your project and foresee no further use, cancelling before your renewal date saves money immediately. However, if you anticipate using the service again within the next 30 days, remaining subscribed may be more economical than resubscribing later.

Addressing common concerns after cancellation

Several questions arise once you have cancelled; this section clarifies what happens next.

Will i lose my projects and data?

No. Your projects, separations, and account data remain accessible after cancellation. You can log in anytime to view your previous work. However, you cannot perform new separations or export files without upgrading to a paid plan. The free tier imposes strict monthly limits on separation counts.

Can i cancel mid-billing cycle and get a partial refund?

Moises does not offer prorated refunds for cancellations during an active billing cycle. Once you pay for a month, you retain access through the final day of that month regardless of when you cancel. You simply avoid the next charge by cancelling before the renewal date.

What if i subscribed to Moises through a third-party reseller or bundled service?

If you purchased your Moises subscription through a mobile carrier bundle, telecommunications package, or retail aggregator, you must cancel through that third party, not directly with Moises. Contact your provider's customer service to request cancellation of the Moises add-on.

Contact information and escalation routes

If you encounter difficulties cancelling or wish to escalate a billing dispute, use the contact methods below.

Direct contact with Moises

Email: [email protected] or [email protected]

Help centre: help.moises.ai

Headquarters: 136 S Main St, Suite 400, Salt Lake City, UT 84101, United States

Response time: Typically 5 to 10 business days for email inquiries.

Escalation through the department of trade and industry (DTI)

If Moises refuses to cancel your subscription, denies a refund request, or fails to respond to your cancellation confirmation, file a formal complaint with the DTI.

Visit the DTI website at dti.gov.ph or contact your regional DTI office. Provide your cancellation confirmation emails, screenshots of charges, and all correspondence with Moises. The DTI can compel the company to refund unauthorized charges and may impose penalties for unfair billing practices.

Yafee has supported consumers through successful DTI escalations and recovered amounts ranging from ₱299 to ₱15,000 for unauthorized post-cancellation charges. Document everything, maintain copies of all emails, and do not hesitate to escalate if the company does not respond or refuses your legitimate cancellation or refund request. Yafee's platform helps thousands of users in the Philippines cancel subscriptions, recover funds, and understand their rights under the Consumer Act. Start your cancellation today and verify your protection every step of the way.