How to cancel Moises and protect your rights in new zealand

What Moises is and why you might want to cancel

Moises is an AI-powered music production and practice app that separates songs into individual stems (vocals, drums, bass, and instruments) so you can practise, remix, or teach with precision. The app runs on iOS, Android, and web browsers, making it accessible to casual musicians, music teachers, and professional producers alike.

Moises operates three subscription tiers: a free version with basic features, a Premium plan for casual users, and a Pro plan offering Hi-Fi stem separation and advanced export options. If your subscription no longer delivers value, doesn't fit your workflow, or you've simply moved to another tool, Yafee is here to guide you through cancellation step by step.

When cancellation makes sense

You might cancel Moises if you've completed a project, found a competing tool that better suits your needs, or realised the subscription cost doesn't justify your usage patterns. Whatever your reason, acting quickly prevents unwanted charges and keeps your finances organised.

What you need to know before you cancel

Moises Systems, Inc. is a US-based company, so billing and support flow through international systems. Your cancellation route depends on how you subscribed. If you used the App Store, Google Play, the web app with PayPal, or Stripe, each platform requires a different cancellation method. Yafee will cover every pathway so you don't get stuck in a confusing support loop.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 gives you strong protections when you purchase digital services like Moises, even from overseas companies.

What the consumer guarantees act protects

Under the Consumer Guarantees Act, you can demand a refund or service correction if Moises fails to deliver the service as promised. Examples include stem separation that doesn't work properly, persistent app crashes, or features that don't match the description provided. You have up to six months from purchase to claim a breach, and the burden of proof rests with Moises to demonstrate the service worked as advertised. This protection applies regardless of what their terms and conditions state.

Your legal position on refunds

If Moises breaches its guarantees under the Consumer Guarantees Act, you can request a full refund even if the company's terms say "non-refundable." The law supersedes any company policy. Document any faults (screenshots, error messages, dates of issues) and contact Moises support with your evidence first. If they refuse to acknowledge the fault or decline a refund, escalate to the Commerce Commission at comcom.govt.nz or seek advice from the Citizens Advice Bureau. Yafee recommends keeping records of all communication for your case.

Pricing and subscription tiers

Understanding what you're paying for helps you decide whether cancellation makes sense or if a downgrade is a better option.

Before you cancel, consider whether downgrading to the free tier would preserve your account while reducing costs. You can always upgrade later if your needs change.

How to cancel Moises on iOS

If you subscribed through your iPhone or iPad, Apple's App Store subscription system handles your recurring payment, not Moises directly.

Step 1: open the settings app and navigate to your account

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap Account.

Step 2: access your subscriptions and cancel

1. Select Subscriptions from the menu.
2. Find and tap Moises in the list.
3. Tap Cancel Subscription.
4. Confirm your cancellation choice when prompted.

Important warning: Simply deleting the Moises app does not cancel your subscription. You must complete the steps above. Cancel at least 24 hours before your renewal date to avoid being charged again. Your paid access continues until the end of your current billing period, even after you cancel.

How to cancel Moises on android

Android users who subscribed through Google Play must cancel via the Google Play Store app, as Google manages the payment, not Moises.

Step 1: open google play store and access your account

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage your Google Play account.

Step 2: find your subscriptions and cancel

1. Tap the Payments and subscriptions tab.
2. Select Subscriptions.
3. Tap Moises from the list of active subscriptions.
4. Tap Cancel subscription and confirm your choice.

Ensure you cancel at least 24 hours before your next billing date. Your access remains active until the end of your current billing cycle.

How to cancel Moises on the web

If you subscribed directly through Moises's website using PayPal, Stripe, or a credit card, you must cancel through your Moises account dashboard.

Step 1: log in to your Moises account

1. Visit moises.ai or open the Moises web app in your browser.
2. Log in using your email address and password.
3. Navigate to Settings (usually found in the account menu or gear icon).

Step 2: access billing and cancel your subscription

1. Select Subscription or Billing from the Settings menu.
2. Locate your active subscription plan.
3. Click Cancel subscription or similar button.
4. Confirm the cancellation and any final details requested.

You should receive a confirmation email within minutes. Check your inbox and spam folder to ensure you have proof of cancellation.

Step 3: if you cannot find the cancel button

• Contact Moises support at [email protected] with your account email and request manual cancellation.
• Clearly state you wish to cancel your subscription effective immediately.
• Keep a copy of your support ticket for records.

Common mistakes when cancelling Moises

Cancellation is straightforward if you follow the correct method, but a few common oversights cause unnecessary delays or repeated charges.

Mistake 1: deleting the app instead of cancelling through the platform

The single most common error is removing Moises from your device while assuming the subscription ends. App deletion does nothing to stop recurring charges. You must cancel through the specific platform (App Store, Google Play, or the Moises website) where you originally subscribed.

Mistake 2: cancelling at the wrong time

If you cancel within 24 hours of your renewal date, you risk being charged for the next cycle. Calculate your renewal date from your confirmation email or your payment method's statement, and cancel at least one day beforehand. Yafee recommends cancelling on the first of the month if you're unsure of your exact renewal date.

Mistake 3: not confirming the cancellation

Some platforms (particularly Google Play) require you to confirm cancellation a second time. If you skip the confirmation step, your subscription remains active. Always read the final message carefully and tap or click the confirm button.

Mistake 4: failing to document your cancellation

Screenshot your cancellation confirmation or email receipt immediately after completing the process. If Moises charges you again in error, you'll have proof that you cancelled. This is especially valuable if you need to dispute a charge with the Commerce Commission later.

What happens after you cancel

Cancellation takes effect immediately, but your access continues until your billing period ends, which is standard practice across most subscription services.

Your access after cancellation

You retain full access to Moises's features until your current billing cycle expires. If you pay monthly and cancel on the 15th of a month, you can use Moises until the last day of that month. If you pay annually, your access extends for another year (which is why annual subscriptions offer better value if you plan to use the service long-term).

What happens to your data

Moises typically retains your projects and stems for a limited period after cancellation (usually 30 to 90 days). Download or export any projects you wish to keep before your access expires. After the grace period, your data may be deleted permanently. Contact Moises support at [email protected] if you need clarification on their data retention policy specific to your region.

Reactivating your subscription

You can reactivate your Moises subscription at any time by logging in and selecting a plan. Yafee notes that reactivating does not restore deleted projects, so export your work before cancellation if you think you'll return later.

Refunds and chargeback procedures

If Moises has already charged you after cancellation or you believe you're entitled to a refund under the Consumer Guarantees Act, follow these escalation steps.

Step 1: contact Moises support directly

1. Email [email protected] with your account email, the date of the disputed charge, and your reason for requesting a refund.
2. Attach screenshots of the charge and any error messages or service faults you experienced.
3. Ask for a response within 5 working days.
4. Keep a copy of your email for your records.

Step 2: if Moises refuses or ignores your request

1. Contact your payment provider (Apple, Google, PayPal, or your bank) and report the charge as unauthorised or request a chargeback.
2. Provide your documentation of the fault, cancellation attempt, and Moises's lack of response.
3. Your bank or payment platform will investigate and may recover your money within 10 to 30 days.

Step 3: escalate to the commerce commission

1. If the chargeback fails or Moises disputes it, file a complaint with the Commerce Commission at comcom.govt.nz.
2. Provide your full communication history, proof of cancellation, and proof of the charge.
3. The Commission can investigate whether Moises has breached the Consumer Guarantees Act and may order a refund.

Yafee emphasises that New Zealand law strongly favours consumers in these disputes, so don't hesitate to escalate if Moises stonewalls you.

Cancellation checklist

Before you finish, run through this checklist to ensure your cancellation is complete and you're protected.

Contact and escalation information

If you need to contact Moises or escalate a dispute, use these details.

Moises support contact

Email: [email protected]

Response time: typically 5 to 10 working days

Website: moises.ai

Moises mailing address (US)

Moises Systems, Inc.
United States
(Contact support via email; a physical mailing address for New Zealand disputes is not publicly listed, so email remains your primary channel)

New zealand consumer protection contact

Commerce Commission
Phone: 0800 943 600
Website: comcom.govt.nz
Email complaints to: [email protected]

Alternative support

Citizens Advice Bureau: 0800 222 200 (free advice on consumer disputes)

Why yafee can help you cancel with confidence

Yafee specialises in helping consumers navigate subscription cancellations across music, streaming, and productivity services. Our contract law expertise ensures you understand your rights under New Zealand law and take the exact steps needed to protect yourself. Whether you're cancelling Moises due to cost, lack of use, or a service fault, Yafee has helped thousands of consumers cancel subscriptions safely, recover unwanted charges, and keep detailed records that stand up to payment disputes and regulatory complaints. Use this guide as your reference, take action with confidence, and escalate to the Commerce Commission if Moises doesn't respond within 10 working days. Yafee is your ally in getting your money back and your subscription cleared.