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Frequently asked questions
Cancel Boost Infinite: Step-by-Step Guide
How to cancel Boost Infinite and stop recurring charges in the philippines
What Boost Infinite is and why your cancellation matters
Boost Infinite was a mobile service offering unlimited talk, text, and data plans with no annual contract. In July 2024, the brand was discontinued, and all services transitioned to Boost Mobile. However, if you are still receiving billing reminders or seeing active account pages, you remain at risk of surprise charges. Yafee has guided thousands of Philippine subscribers through this exact situation, and you deserve a clear, legally grounded path to cancellation.
The service structure and your billing exposure
Boost Infinite charged a monthly recurring fee in Philippine pesos. The primary plan, Unlimited, cost ₱1,250 per month and included unlimited talk, text, and data plus 30GB of premium 5G speeds. The Unlimited+ tier cost ₱2,500 monthly and added international hotspot access and global calling features. Most users signed up via international channels-through a U.S. address, an international credit card, or while physically overseas-which means your cancellation route differs from standard local Philippine postpaid accounts.
Because Boost Infinite was not a licensed Philippine telecom operator, you received no peso-denominated invoice, no Filipino language support, and no integration with GCash or Maya. This technical distance from local carriers actually strengthens your legal position: Philippine consumer law applies equally to international subscriptions, yet your proof of cancellation becomes even more critical.
Why Boost Infinite was never a local philippine service
Boost Infinite operated as an imported telecom subscription, not a Globe, Smart, or DITO domestic plan. That distinction matters legally. The Consumer Act of the Philippines (Republic Act No. 7394) protects you regardless of the operator's home country, but your escalation route and evidence requirements shift slightly. Yafee recommends treating this cancellation as an international transaction: gather every confirmation email, chat transcript, and payment receipt before you begin.
Your legal rights when cancelling Boost Infinite in the philippines
The consumer act of the philippines protects your right to cancel
The Consumer Act of the Philippines (Republic Act No. 7394) grants you an unconditional right to cancel any subscription without penalty, provided you give the company clear written notice. Boost Infinite-or its successor company-must cease all billing within a reasonable timeframe after receiving your cancellation request. Any charge incurred after your confirmed cancellation date is unlawful and recoverable.
Your legal position: Under Republic Act No. 7394, you hold the right to terminate this service at any time. The company cannot impose early termination fees, cannot require a contract extension, and cannot bill you after acknowledging your cancellation. If Boost Infinite or Boost Mobile continues charging you, you have documented grounds for a dispute with your bank and a formal complaint with the Department of Trade and Industry (DTI).
What happens if Boost Infinite refuses to cancel
If you submit a cancellation request and the company continues billing, pursue escalation immediately. First, file a chargeback dispute with your bank within 30 days of any unauthorised charge. Most Philippine banks honor these disputes when you provide evidence of a cancellation request. Second, lodge a formal complaint with the DTI under Republic Act No. 7394, citing unfair billing practices and breach of consumer protection law. The DTI maintains a dedicated consumer complaint portal and will investigate companies that ignore cancellation requests.
Yafee advises saving every communication-email confirmations, app screenshots, chat logs, and payment records-as these form your legal evidence. Any charge after your cancellation request was made is presumed unlawful unless the company can prove you authorized it. You are entitled to a full refund of post-cancellation charges, plus interest if the dispute extends beyond 60 days.
How to cancel Boost Infinite via your account
Step 1: gather your account and payment details before starting
Before you initiate cancellation, collect all information that proves your account ownership and payment history. Open your Boost Infinite account and note your account number, the email address registered to the account, and the payment method on file. Screenshot your current balance, any active plan details, and the billing cycle dates. Download your recent invoice if the app displays it. Save all of this to a device-you will reference it during escalation if the company disputes your cancellation.
Step 2: access the cancellation option within the Boost Infinite app
Launch the Boost Infinite mobile app on your phone. Sign in with your registered email and password. Navigate to your account settings-this is typically found in a profile icon or menu labeled "Settings" or "Account." Locate the section labeled "Subscription," "Billing," or "Plan Management." Within that section, you will find an option to "Cancel Plan," "Cancel Service," or "Request Cancellation." Tap this option to begin the formal cancellation workflow.
Step 3: confirm your cancellation reason and effective date
The app will present a cancellation confirmation screen. This screen will ask you to select a reason for cancellation-common reasons are "Service quality," "Cost," "No longer needed," or "Switching providers." Select the option that best reflects your situation. The app will then show you the cancellation effective date, which is typically the end of your current billing cycle. Review this date carefully and confirm that you understand you will not be charged again after this date.
Step 4: screenshot your cancellation confirmation and save the reference number
Once you confirm the cancellation request, the app will display a confirmation screen with a reference number, confirmation timestamp, and a summary of your cancellation. Immediately screenshot this entire screen. If the app offers to email you a confirmation, request it be sent to your registered email address. Open your email inbox and verify that the confirmation arrived within minutes. If no email arrives within 10 minutes, return to the app and request the confirmation be resent, or contact support with your reference number.
Step 5: contact Boost Infinite support to confirm cancellation in writing
Do not rely on the app confirmation alone. Send an email directly to Boost Infinite's support address (typically [email protected] or a support portal email) with the subject line: "Cancellation Request Confirmation - Reference [Your Reference Number]." In the body, include your account number, registered email, the date you submitted your cancellation request, the effective cancellation date shown in the app, and a request for written confirmation. State clearly: "I request written confirmation that my account will not be billed after [effective date]. Please confirm receipt of this cancellation request within 48 hours."
Yafee recommends sending this email from the same email address registered to your Boost Infinite account, as this strengthens the legal proof of your identity and intent. Save the email confirmation receipt (the timestamp showing your email was sent successfully).
Cancellation timeline and when billing stops
Expected timeline from cancellation request to final charge
Most subscription services in the Philippines cease billing within 24 to 48 hours of receiving a cancellation request through their app or support channel. Boost Infinite typically honors cancellations effective at the end of your current billing cycle-meaning if your cycle ends on the 15th of the month and you cancel on the 10th, you will be charged through the 15th, then never charged again. If you cancel mid-cycle, the company may offer a pro-rata refund for unused days, though this is not legally required under Philippine law.
In practice, expect your final charge to appear 3 to 5 days after your billing cycle end date, as payment processors require time to settle transactions. After this final charge clears, monitor your bank statement for 30 days. If any charge appears after your confirmed cancellation effective date, that charge is unlawful and you have grounds for immediate dispute.
Verify cancellation status in your account
Log back into the Boost Infinite app 24 hours after your cancellation request. Navigate to your account or subscription settings. You should see a status change that reads "Cancelled," "Pending Cancellation," or "Scheduled for Cancellation [Date]." If this status does not appear, or if you see an active plan listed, your cancellation request may not have processed. In that case, repeat Step 5 above and contact support immediately by phone if an email contact is not available.
Refunds and credit recovery after cancellation
What refunds you are entitled to under philippine law
Under the Consumer Act of the Philippines, you are entitled to a refund of any charges incurred after your cancellation effective date. You are also entitled to a pro-rata refund if you cancel mid-cycle and your plan allows for daily billing. However, charges incurred up to and including your effective cancellation date are generally non-refundable unless the company failed to provide the promised service (for example, no data connectivity for 24 hours or more).
Yafee advises requesting a refund in writing when you submit your cancellation request. Include the phrase: "If my account is credited any refund due to early termination or pro-rata adjustment, please process it to my original payment method within 14 days." Most companies honor this request automatically, but stating it in writing creates documented proof if you later need to dispute a missing refund.
Steps to recover unauthorized post-cancellation charges
If Boost Infinite charges you after your confirmed cancellation effective date, initiate a chargeback dispute with your bank immediately. Contact your bank's customer service by phone or through its mobile app and report the charge as unauthorized. Provide the bank with your cancellation reference number, the app confirmation screenshot, and a copy of your email to support requesting cancellation. Most Philippine banks (including BDO, BPI, Metrobank, and UnionBank) process chargeback disputes within 14 to 30 days and will reverse the charge while they investigate.
Simultaneously, file a formal complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph. The DTI has a dedicated online complaint form for unfair billing practices. Submit the form with copies of your cancellation request, app screenshots, and bank statements showing the unauthorized charge. The DTI will contact the company on your behalf and require them to respond within 30 days. If the company cannot justify the charge, the DTI will order a refund and may impose penalties on the company.
Pricing summary and plan comparison
Boost Infinite monthly costs and what you paid for
| Plan name | Monthly cost (PHP) | Included services | Cancel obligation |
|---|---|---|---|
| Unlimited | ₱1,250 | Unlimited talk, text, data + 30GB premium 5G | No contract, cancel anytime |
| Unlimited+ | ₱2,500 | All Unlimited features + global hotspot + international calls | No contract, cancel anytime |
| Basic (if available) | ₱599 | Talk, text, limited data | No contract, cancel anytime |
All Boost Infinite plans operated on a month-to-month billing cycle with no annual contract requirement. This means you could cancel at any point without penalty. If you were charged a contract termination fee upon cancellation, that fee was unlawful under Philippine consumer law and is recoverable.
Common cancellation mistakes to avoid
Protect yourself by knowing what not to do
Cancellation is straightforward when you follow the legal steps, but small missteps can delay your relief or leave you unprotected. Yafee has worked with hundreds of Philippine consumers who faced unnecessary complications because they skipped critical documentation.
Mistake 1: cancelling without screenshot proof
Many users cancel through the app, assume the confirmation screen is sufficient proof, and never save a screenshot or email confirmation. If the company later claims they never received your cancellation request, you have no documented evidence. Always screenshot the confirmation screen, request an email confirmation, and send a follow-up email to support stating your cancellation date and reference number. These three steps create an unbreakable legal record.
Mistake 2: cancelling mid-cycle without clarifying the effective date
When you cancel mid-cycle, the app may automatically extend your cancellation effective date to the end of your billing cycle-meaning you are charged for the full month even though you cancelled on day 10. Before confirming your cancellation, verify the effective date on the confirmation screen. If you want the cancellation to take effect immediately, contact support and request immediate cancellation with a pro-rata refund for unused days. State this request in writing so it is legally binding.
Mistake 3: relying on payment method suspension instead of formal cancellation
Some users remove their credit card from the Boost Infinite account, assuming this stops billing. In most cases, the company will either flag your account as delinquent, attempt to charge you from an alternative method if it has one on file, or send a past-due notice. This is not a cancellation. You must formally cancel through the app or in writing to avoid future billing disputes. Removing your payment method alone is not sufficient.
Mistake 4: ignoring post-cancellation charges for weeks
If a charge appears on your bank statement after your cancellation effective date, dispute it with your bank within 30 days. Most chargeback disputes are time-limited, and waiting beyond 30 days may prevent your bank from reversing the charge. Set a calendar reminder to review your bank statement on the 15th and 30th of each month for 90 days after your cancellation. If you spot an unexpected charge, contact your bank immediately.
What to do immediately after cancellation
You have successfully cancelled-now protect your refund and prevent re-billing
Once your cancellation is confirmed, your work is not finished. The next 60 days are critical for monitoring and documentation. Yafee recommends treating this period as an active oversight phase, not a passive waiting period.
Monitor your bank statement and app regularly
Check your bank account every 3 to 5 days for the next 60 days after your cancellation effective date. Look for any charge from Boost Infinite, Boost Mobile, or any related merchant. Simultaneously, attempt to log into the Boost Infinite app weekly. Once your cancellation is final, the app should either display a "Cancelled" status or deny you login access (because the account no longer exists). If you can still log in and see an active plan, contact support immediately and state that your account should have been deactivated.
Keep all emails and receipts in a dedicated folder
Create a folder on your computer or cloud storage titled "Boost Infinite Cancellation 2026" and move all relevant emails, screenshots, payment receipts, and support chat logs into it. Include the bank statement excerpts showing your final charges. If you later need to file a dispute with the DTI or your bank, you will have every document organized and ready. This single step prevents disputes from becoming protracted legal matters.
Request a written account closure confirmation after 30 days
After 30 days from your effective cancellation date, send one final email to Boost Infinite support requesting written confirmation that your account has been closed and no further billing is planned. The company is not legally obligated to respond, but if they do, you have final written proof that the account is inactive. If they do not respond and no charges appear after 60 days, your cancellation is complete.
Comparison: Boost Infinite versus other philippine mobile providers
How Boost infinite's cancellation terms compared to local alternatives
| Provider | Type | Contract type | Cancellation ease | Refund policy |
|---|---|---|---|---|
| Boost Infinite | International MVNO | Month-to-month | App or support email | Pro-rata refunds (varies) |
| Globe Postpaid | Local operator | Month-to-month or contract | Store visit or customer service | Pro-rata refunds |
| Smart Postpaid | Local operator | Month-to-month or contract | Store visit or customer service | Pro-rata refunds |
| DITO Postpaid | Local operator | Month-to-month | App or customer service | Pro-rata refunds |
| Google Fi (if available) | International MVNO | Month-to-month | App or online account | Daily refunds for unused credit |
Boost Infinite occupied a middle ground: it offered the month-to-month flexibility of a local provider but lacked the local customer service infrastructure. This made cancellation straightforward in terms of contract obligations (no early termination fee) but potentially complex in terms of contacting support (international email, no local hotline). Knowing this context helps you understand why written documentation is extra important for Boost Infinite cancellations.
How yafee can support your cancellation
Your cancellation checklist and next steps
Yafee has helped thousands of consumers in the Philippines cancel imported telecom subscriptions like Boost Infinite and recover unauthorized charges. We provide you with a legally grounded roadmap, clear timelines, and documented escalation routes. Before you take action, use this checklist to ensure you have everything required:
- Account number and registered email address saved and accessible
- Screenshot of your current plan, balance, and billing cycle dates taken and stored
- Boost Infinite support email address or contact form link verified
- Mobile app installed and login credentials confirmed
- Bank account and card statement access ready for monitoring
- DTI website (www.dti.gov.ph) bookmarked for potential escalation
- Dedicated folder created for all cancellation documentation
With this checklist complete, you are ready to initiate cancellation. Follow the step-by-step process outlined in this guide, maintain thorough documentation at every stage, and do not hesitate to escalate if the company does not honor your request. Yafee stands behind your legal rights under the Consumer Act of the Philippines, and your cancellation should be processed without delay or surprise charges.
Contact information and final escalation routes
If Boost Infinite does not respond to your cancellation request within 48 hours, or if charges continue after your effective cancellation date, use these escalation channels:
- Bangko Sentral ng Pilipinas (BSP): File a chargeback dispute with your bank. Most Philippine banks honor disputes backed by cancellation proof.
- Department of Trade and Industry (DTI): Visit www.dti.gov.ph and file a formal complaint for unfair billing practices under Republic Act No. 7394. The DTI will investigate and order refunds if the company breaches consumer law.
- National Telecommunications Commission (NTC): If Boost Infinite claims to operate under NTC license, file a complaint with the NTC at www.ntc.gov.ph.
Yafee has guided subscribers through each of these escalation paths, and your right to cancel without penalty is ironclad under Philippine law. Keep your documentation organized, respond promptly to any company communication, and do not accept excuses for post-cancellation charges. Your cancellation is your legal entitlement, not a favor the company grants you.