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Cancel Boost Infinite: Your Step-by-Step Guide
How to cancel Boost Infinite in canada: your legal rights and step-by-step exit strategy
Understanding Boost Infinite and why cancellation matters now
Boost Infinite was a wireless mobile service brand that operated across Canada until mid-2024, when DISH Wireless consolidated its operations under the Boost Mobile umbrella. If you are still paying for a Boost Infinite plan, those charges are now processed through Boost Mobile's infrastructure, yet your account may not have been transparently migrated or clearly communicated to you. This transition created legitimate confusion for Canadian subscribers uncertain about how to properly cancel, protect their data, and claim refunds.
You may be considering cancellation for several sound reasons: a competitor offers better value, your coverage does not meet your needs, or you simply want to switch providers. At Yafee, we understand that cancelling a wireless service should be straightforward. Many companies deliberately obscure the process to keep subscribers paying longer than necessary. This guide cuts through that opacity and returns control to you by grounding every step in Canadian consumer law and providing a clear, enforceable procedure.
Why Boost Infinite was discontinued
DISH Wireless merged Boost Infinite into Boost Mobile in 2026 to streamline operations. Consequently, Boost Infinite no longer exists as a standalone service. If you remain on a Boost Infinite plan, your charges flow through Boost Mobile's billing system, though the transition may never have been formally explained to you in writing.
Who this guide helps
This resource is designed for Canadian customers holding or formerly holding a Boost Infinite subscription who want to cancel without delay, dispute, or unexpected charges. Yafee specializes in helping consumers navigate these exact situations, grounding every recommendation in consumer protection legislation and enforcement authority practice.
Your consumer rights in canada and what protects your cancellation
Canadian consumer protection law gives you specific, enforceable rights when dealing with subscription services and recurring billing.
Federal and provincial protections
Under the Competition Act and provincial Consumer Protection Acts-including Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, Alberta's Fair Trading Act, and Quebec's Consumer Protection Act-you hold the right to cancel subscriptions without unreasonable barriers. Furthermore, companies cannot legally charge you after you have submitted a valid cancellation request. Any charges following a documented cancellation attempt constitute unauthorized transactions, giving you grounds to dispute them with your financial institution.
Canada's anti-spam legislation (CASL) also prohibits companies from sending recurring billing notifications or service continuation messages without your explicit, informed consent. If Boost Mobile continues to bill you after you have cancelled, you possess documented evidence of your cancellation attempt, which strengthens any dispute you file with your bank or credit card issuer.
The 14-day cooling-off period and provincial variations
While Boost Mobile does not explicitly advertise a statutory 14-day cooling-off period, many provinces recognize a brief cancellation window for distance contracts (agreements formed online or by telephone). If you purchased your Boost Infinite plan remotely, you may qualify for cancellation and refund within 14 days of purchase, depending on your province. Check your provincial consumer protection authority's website to confirm whether this applies to your transaction.
Your legal position
You hold the right to cancel Boost Infinite (now Boost Mobile) without penalty under the consumer protection legislation of your province. Any recurring charges after your documented cancellation request are unauthorized. If the company refuses to honour your request, you can escalate to your provincial consumer protection office or the Canadian Radio-television and Telecommunications Commission (CRTC), which oversees telecommunications complaints. Yafee recommends documenting every cancellation attempt in writing and retaining all correspondence.
Cancellation methods for Boost Infinite subscribers
Boost Infinite does not offer a single, transparent online cancellation portal accessible to all customers; instead, the company requires cancellation through specific channels depending on your account status and billing arrangement.
Method 1: contact Boost mobile customer service by phone
Since Boost Infinite merged into Boost Mobile, you must contact Boost Mobile's customer service line to initiate cancellation. This method allows you to speak with a representative who can process your request immediately and confirm cancellation in real time. However, phone cancellation leaves no written record unless you document the conversation yourself.
Call Boost Mobile customer service at 1-855-668-2873 (toll-free in Canada). When you connect, request immediate account cancellation and ask the representative to:
- Confirm your full name and account number
- State the date and reason for cancellation (optional but recommended)
- Provide a cancellation confirmation number and email confirmation of the cancellation
- Confirm the final billing date and any outstanding balance
- Verify that no further charges will be applied after the cancellation date
Method 2: send written cancellation by tracked mail
In accordance with consumer protection best practices and Yafee's guidance, sending a cancellation request by registered mail creates an indisputable legal record of your cancellation attempt and the date you submitted it. This method protects you if Boost Mobile disputes whether you cancelled or claims they never received your request.
Send your written cancellation to Boost Mobile's legal address (see section at end of this guide). Use Canada Post's Xpresspost or registered mail service with signature confirmation (called "raccomandata A/R" equivalent in Canada). Your letter must include:
- Your full name, account number, and phone number
- A clear statement: "I request immediate cancellation of my Boost Infinite account effective [date]"
- The date you are sending the letter
- Your signature
- A request for written confirmation of cancellation from the company
Retain a copy of your letter and the Canada Post receipt showing delivery confirmation. This documentation becomes critical if you must dispute unauthorised charges later.
Method 3: file a dispute with your bank or credit card issuer
If Boost Mobile refuses to honour your cancellation or continues charging you after you have cancelled, contact your bank or credit card issuer and request a chargeback (also called a dispute). Most Canadian financial institutions allow you to dispute unauthorized recurring charges within 90 to 120 days. Provide your bank with your cancellation letter, confirmation number, or any written evidence of your cancellation request. Your bank will investigate and reverse the charge if the evidence supports you.
Step-by-step cancellation procedure
Follow this procedure to cancel your Boost Infinite account with maximum legal protection and minimal risk of continued billing.
- Gather your account information before contacting Boost Mobile.
- Locate your Boost Infinite or Boost Mobile account number (on your bill or account page)
- Note your phone number registered with the account
- Review your most recent billing statement to confirm current charges
- Decide which cancellation method best suits your situation.
- If you need immediate confirmation: use phone cancellation (Method 1)
- If you prioritize legal documentation: use registered mail (Method 2)
- If Boost Mobile refuses to cancel: prepare for chargeback (Method 3)
- Submit your cancellation request using your chosen method.
- For phone: call 1-855-668-2873 and request the confirmation number in writing via email
- For mail: send registered letter and retain the Canada Post receipt
- Document the date, time, and representative name (if applicable)
- Request written confirmation of cancellation.
- Insist that Boost Mobile email or mail you a cancellation confirmation
- Ask the representative to confirm the final billing date
- Ask whether any remaining balance is due or credited
- Monitor your bank account for 30 to 60 days after cancellation.
- Watch for any unexpected charges from Boost Mobile or its parent company
- If charges appear after cancellation, contact your bank immediately
- Escalate to your provincial consumer protection office or the CRTC if Boost Mobile refuses to stop billing.
- Provide all documentation: cancellation confirmation, written request, or phone record
- File a complaint and request enforcement action to reverse unauthorised charges
Boost Infinite pricing and what you pay before cancellation
Understanding your current billing helps you identify any credits due after cancellation and verify that Boost Mobile processes your final payment correctly.
| Plan type | Monthly cost (CAD) | Data included | Contract term | Early termination fee |
|---|---|---|---|---|
| Boost Infinite Flex (typical entry-level) | $45-$55 | 2-4 GB | Month-to-month | None (prepaid) |
| Boost Infinite Plus | $65-$75 | 6-8 GB | Month-to-month | None (prepaid) |
| Boost Infinite Max | $85-$95 | 10+ GB | Month-to-month | None (prepaid) |
| Device financing add-on | $15-$35 | Device payment | 12-24 months | Remaining device balance due |
Most Boost Infinite plans operate on a prepaid or month-to-month basis, meaning you do not face early termination penalties for cancellation. However, if you financed a device through Boost Mobile, you remain liable for the remaining device balance unless you negotiate a separate arrangement. Yafee recommends asking whether any outstanding device balance can be waived or rolled into your final payment when you cancel.
Refunds and final billing after cancellation
Boost Mobile's refund policy depends on the timing of your cancellation within your billing cycle and whether you have any prepaid credit remaining on your account.
Prorated refunds within your billing cycle
If you cancel mid-cycle (for example, 15 days into a monthly billing period), Boost Mobile must issue a prorated refund for the unused portion of your service. This refund is calculated by dividing your monthly fee by the number of days in the month, then multiplying by the number of days you did not use the service. For example, if you pay $50 per month and cancel 15 days into a 30-day month, you should receive a credit of approximately $25. Nevertheless, Boost Mobile may apply this credit against any outstanding balance (such as device financing or overages) before issuing a refund.
Final billing and payment methods
Your final bill will include charges through the cancellation date plus any prorated credit. Boost Mobile will deduct this final amount from your payment method on file (debit card, credit card, or bank account). Consequently, you should receive a final billing statement via email within 5 to 7 business days of your cancellation. If you do not receive this statement, contact Boost Mobile and request it in writing.
Requesting refund by cheque
If Boost Mobile owes you a refund after applying credits to outstanding balances, you can request payment by cheque mailed to your address. Phone the customer service line at 1-855-668-2873 and ask to submit a cheque refund request. Cheques typically arrive within 10 to 15 business days of the request. Retain the cheque stub and cancelled cheque as proof of Boost Mobile's payment.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward once you know the law and follow a documented procedure. Many subscribers unknowingly weaken their legal position by making preventable errors.
Mistake 1: assuming online account deletion equals cancellation
Deleting the Boost Mobile app or removing your payment method from your account does not cancel your subscription. Boost Mobile treats app deletion as a convenience feature, not a cancellation request. The company will continue to bill you until you explicitly request cancellation through phone, mail, or your account settings (if available). Yafee emphasizes that you must use one of the formal methods described above-phone or registered mail-to trigger cancellation.
Mistake 2: failing to request written confirmation
If you cancel by phone and do not ask for email confirmation, you have no documented proof of your cancellation attempt. If Boost Mobile later claims you never cancelled and continues charging, you cannot dispute the claim without evidence. Always insist on written confirmation during or immediately after your phone cancellation call.
Mistake 3: not monitoring your account after cancellation
Some customers cancel, believe the process is complete, then discover months later that Boost Mobile continued billing them. These customers then struggle to dispute charges outside the 90-day chargeback window. Set a calendar reminder to check your bank account weekly for 60 days after cancellation. This vigilance allows you to catch unauthorized charges immediately and file disputes while evidence is fresh.
Mistake 4: ignoring device financing obligations
If you financed a device through Boost Mobile, you cannot simply cancel the service and ignore the device balance. Cancellation of service does not release you from the device payment contract. Your account will reflect a remaining device balance, which Boost Mobile will pursue through collection or credit reporting. Clarify the device balance status before cancelling service, and negotiate whether it can be waived or rolled into your final payment.
What happens after your cancellation is processed
Your account transition is complete once Boost Mobile confirms cancellation in writing and your final billing statement arrives. However, several administrative actions occur in the background.
Your phone number and service transition
On your cancellation date, Boost Mobile deactivates your service and your phone number returns to the carrier pool. If you want to keep your phone number, you must port it to a new provider before or immediately after cancellation. Contact your new wireless provider and request a Number Porting Authorization Code (NPAC). Provide this code to Boost Mobile during your cancellation call so that service transfers smoothly without losing your number. If you do not port your number within 90 days of cancellation, Boost Mobile may reassign it to another customer.
Credit reporting and account status
Boost Mobile reports account closure to major Canadian credit bureaus (Equifax and TransUnion) within 30 to 60 days of cancellation. Your credit report will show the account as "closed by customer" or "account closed at customer request," which does not negatively affect your credit score. If you had any outstanding balance or missed payments before cancellation, those may appear on your credit report as delinquent. Settle any outstanding balance before cancelling to avoid credit damage.
Data and account security
Once your service is deactivated, Boost Mobile ceases collecting your location data, usage statistics, and personal information through your device. Nevertheless, Boost Mobile may retain your personal information (name, address, phone number, billing history) for up to seven years to comply with Canadian tax and record-keeping requirements. You have the right to request deletion of your personal data after the retention period expires. Contact Boost Mobile's privacy officer to submit a data deletion request in writing.
Pricing comparison and whether to cancel
Before committing to cancellation, compare Boost Infinite's former pricing to available alternatives in your region to confirm that switching delivers genuine savings or service improvement.
| Provider | Entry-level plan (CAD/month) | Data included | Contract or prepaid | Network coverage (Canada-wide) |
|---|---|---|---|---|
| Boost Mobile (post-Infinite) | $45-$55 | 2-4 GB | Prepaid | Rogers (good) |
| Bell Mobility | $55-$65 | 2-4 GB | Prepaid or contract | Bell (excellent) |
| Rogers Wireless | $50-$60 | 2-4 GB | Prepaid or contract | Rogers (excellent) |
| Telus Mobility | $50-$70 | 2-4 GB | Prepaid or contract | Telus (excellent) |
| Freedom Mobile | $35-$45 | 2-3 GB | Prepaid | Freedom (regional) |
| Koodo Mobile | $40-$50 | 2-4 GB | Prepaid | Telus (good) |
If a competitor offers equal or better data at the same or lower price with superior coverage in your area, cancellation is justified. Conversely, if Boost Mobile's pricing remains competitive, you might negotiate a rate reduction before cancelling. Call Boost Mobile and ask whether they offer loyalty discounts to retain your business.
Escalation and enforcement if Boost mobile refuses to cancel
If Boost Mobile denies your cancellation request, fails to stop billing after cancellation, or disputes your account status, you have multiple enforcement avenues under Canadian law.
Step 1: file a formal written complaint with Boost mobile
Send a registered letter to Boost Mobile's head office (address provided at end of this guide) stating clearly that you have requested cancellation, the date of your request, and the method you used. State that continued billing constitutes unauthorized charges and demand written confirmation of cancellation within 10 business days. Include copies (not originals) of any prior cancellation confirmations, phone records, or correspondence. Retain the Canada Post receipt proving delivery.
Step 2: escalate to your provincial consumer protection office
If Boost Mobile does not respond within 10 days, file a complaint with your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the BC Office of the Consumer Protection Commissioner. In Alberta, contact the Office of the Fair Trading Commissioner. In Quebec, contact the Office of the Protecteur du consommateur. Each office investigates unauthorized billing and can compel the company to reverse charges and honour cancellation requests.
Step 3: file a complaint with the canadian radio-television and telecommunications commission (CRTC)
The CRTC oversees telecommunications companies in Canada and has authority to investigate billing disputes and enforce compliance with consumer protection rules. If Boost Mobile refuses to honour your cancellation or continues unauthorized billing, file a formal complaint at the CRTC Complaints Centre ([email protected]). The CRTC will investigate and can order Boost Mobile to refund charges and correct your account status.
Step 4: dispute charges with your bank
Contact your bank or credit card issuer and request a chargeback dispute for any unauthorized charges from Boost Mobile that appear after your cancellation request. Provide all documentation: cancellation confirmation, registered mail receipt, registered complaint letters, and CRTC complaint filing confirmation. Your bank will work with Boost Mobile's bank to investigate and reverse the charges if the evidence supports you. This process typically takes 60 to 90 days.
Cancellation checklist and what to keep
Use this checklist to ensure you have completed every cancellation step and retained all necessary documentation.
| Task | Completed | Documentation to retain |
|---|---|---|
| Gather account information (account number, phone, billing statement) | [ ] | Most recent bill |
| Submit cancellation request (phone, mail, or online) | [ ] | Cancellation confirmation number, email, or registered mail receipt |
| Request written confirmation within 48 hours | [ ] | Email or letter from Boost Mobile confirming cancellation date |
| Confirm final billing date and any refund amount | [ ] | Final billing statement from Boost Mobile |
| Port your phone number to new provider (if desired) | [ ] | Number Porting Authorization Code and receipt from new provider |
| Monitor account for 60 days for unexpected charges | [ ] | Bank statements showing no post-cancellation charges from Boost Mobile |
Contacting Boost mobile and sending cancellation by mail
Use the following contact information to submit your cancellation request or escalate disputes.
Boost mobile customer service (phone cancellation)
Call 1-855-668-2873 (toll-free, available Monday to Friday 8 AM to 10 PM Eastern Time). Have your account number and phone number ready. Request cancellation confirmation by email before ending the call.
Boost mobile registered mail address (for written cancellation)
Send your registered letter with signature confirmation to:
Boost Mobile Customer Service
DISH Wireless Canada Corp.
Legal Department
1 York Street
Toronto, ON M5J 0B6
Canada
Send via Canada Post Xpresspost or registered mail and retain the delivery receipt. Allow 15 to 20 business days for processing.
Privacy and data deletion requests
To request deletion of your personal data after cancellation, send a written privacy request to the address above, marked "Attention: Privacy Officer." Boost Mobile must respond within 30 days.
Conclusion: reclaim control of your wireless service
Cancelling Boost Infinite (now Boost Mobile) is your legal right under Canadian consumer protection legislation. You need not accept continued billing, confusing terms, or delays. By following the documented procedure outlined above-gathering your account information, submitting a formal cancellation request, demanding written confirmation, and monitoring your account-you protect yourself against unauthorized charges and unauthorized disputes.
Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions, reverse unauthorized charges, and recover refunds by grounding their cancellation attempts in consumer law and maintaining meticulous documentation. Whether you cancel by phone, registered mail, or chargeback dispute, your rights are protected under the Competition Act, provincial Consumer Protection Acts, CASL, and CRTC enforcement authority. If Boost Mobile refuses to honour your cancellation, escalate immediately to your provincial consumer protection office or the CRTC.
Start your cancellation today. Call 1-855-668-2873 or send your registered letter to the address above. Document every step, request written confirmation, and monitor your account for 60 days. Visit Yafee at yafee.com for additional resources on subscription cancellation, consumer rights templates, and dispute guidance. Your refund and peace of mind are worth the effort.
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