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Frequently asked questions
Cancel Yourrent2Own: Step-by-Step Guide
How to cancel Yourrent2Own and protect your money in the philippines
What Yourrent2Own is and why you need to understand the risks
Yourrent2Own is a US-based membership platform operated by Real Property Data Corp, headquartered in Oak Park, California. The service provides access to rent-to-own property listings and search tools, but it is not registered with Philippine authorities and does not offer local customer support or peso billing.
If you signed up from the Philippines, you are bound by an overseas subscription agreement with automatic recurring charges. Many Filipino users discover this only after their 7-day trial converts into a full monthly charge of ₱2,802 or more on their credit card without warning. At Yafee, we guide thousands of consumers through cancellations of overseas memberships like this every month. The key to protecting yourself is understanding the setup, knowing your rights under Philippine law, and acting before the auto-renewal hits your account.
How Yourrent2Own charges filipino customers
When you sign up, Yourrent2Own offers a trial period, typically 7 days at ₱56 (approximately USD 1.00). After that trial ends, the service automatically charges your card monthly if you have not canceled. You do not receive a second warning. The money simply leaves your account on the renewal date.
The platform does not offer GCash, Maya, or other local Philippine payment methods based on publicly available information. You must use an international credit or debit card. This makes disputing charges through local payment providers more difficult, which is why canceling proactively matters far more than attempting to recover money after the charge.
Why filipino users struggle with Yourrent2Own cancellation
Yourrent2Own support operates on Pacific Time, which is 15 to 16 hours behind Philippine Time. If you attempt to contact support during business hours in Manila, the office may be closed. The official support channels are limited: a website contact form, email at [email protected], and a US phone number (800) 922-6620. There is no live chat, no local hotline, and no dedicated Philippines support desk.
This geographic and temporal distance often creates delays in cancellation confirmation. Filipino users frequently assume they have canceled when they have only submitted a request. At Yafee, we advise treating confirmation as the moment you receive a written email stating your membership has ended, not the moment you submit your cancellation request.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when dealing with foreign subscription services.
What the consumer act guarantees you
Under the Consumer Act of the Philippines, you have the right to cancel any subscription or membership agreement, particularly when the terms are unclear or when automatic renewal charges are not plainly disclosed before you consent. The law requires service providers to make refund policies transparent and to honor cancellation requests within a reasonable timeframe.
Furthermore, the law protects you against unfair or deceptive trade practices. If Yourrent2Own charges you after you have submitted a valid cancellation request, this constitutes a potential violation of your consumer rights. The Department of Trade and Industry (DTI) enforces the Consumer Act and can assist you if the company refuses to honor your cancellation or disputes legitimate refund claims.
Your legal position when canceling
Your legal position: You have the right to cancel Yourrent2Own at any time before the next billing cycle. Once you submit a valid cancellation request by any official channel (email, contact form, or phone), the company must confirm cancellation in writing and cease all charges. If Yourrent2Own continues to charge you after you have canceled, you can file a complaint with the DTI or initiate a chargeback through your credit card issuer. The burden of proving you authorized ongoing charges falls on Yourrent2Own, not on you.
Pricing breakdown: what you are really paying for
Yourrent2Own uses a tiered pricing structure designed to attract you with a low-cost trial, then lock you into recurring charges.
| Plan type | Duration | USD price | PHP equivalent (approx.) | Auto-renews? |
|---|---|---|---|---|
| Trial | 7 days | $1.00 | ₱56 | Yes, to monthly plan |
| Monthly membership | 1 month | $49.60 | ₱2,802 | Yes, monthly |
| 3-month plan (best value) | 3 months | $99.00 | ₱5,594 | Yes, after 3 months |
| Annual plan | 12 months | $299.00 | ₱16,893 | Yes, after 12 months |
The 3-month plan appears cheaper on a per-month basis, but Yourrent2Own does not refund unused time if you cancel after one month. Every plan converts to automatic monthly billing after the initial term ends, so you must cancel before that renewal date, not after. Waiting until after you are charged means you have already lost that money.
At Yafee, we see this same pattern across dozens of membership websites: a low-cost trial lures you in, then high automatic charges catch users off guard. Knowing your exact trial end date is your single biggest defense against unexpected charges.
When you should cancel Yourrent2Own
You should cancel Yourrent2Own if you are not actively using the platform to find rent-to-own properties or if you have found what you needed.
Signs you should cancel immediately
- You signed up out of curiosity and forgot the trial was running.
- You live in a region where rent-to-own properties are not available or not suited to your needs.
- You have found a property and no longer need access to the listings.
- The monthly charge of ₱2,802 is not justified by active use.
- You prefer using alternative property search platforms available locally in the Philippines.
- You are unsure whether you actually authorized the subscription.
How to calculate your trial end date
Your trial ends exactly 7 days after you signed up. Mark this date on your calendar immediately. If you signed up on January 1, your trial ends on January 8 at the same time you registered. On January 9, the ₱2,802 monthly charge will attempt to process. This is why submitting your cancellation request at least 2 to 3 days before the end date is critical.
How to cancel Yourrent2Own: step-by-step
Yourrent2Own offers multiple cancellation methods, each with different response times and reliability levels.
Step 1: gather your account information
- Log into your Yourrent2Own account using the email address you registered with.
- Locate and note your account number or user ID (usually found in account settings or the email confirmation you received upon signup).
- Check your email inbox for the original signup confirmation to confirm the trial end date.
- Take a screenshot or print this information for your records.
Step 2: choose your cancellation method
Yourrent2Own does not publish a direct online cancellation button or self-service cancellation portal. You must use one of the following official channels:
- Email cancellation (recommended for documentation): Send an email to [email protected] with the subject line "Membership Cancellation Request." Include your full name, account email address, and account number. State clearly: "I request to cancel my Yourrent2Own membership effective immediately. Please confirm cancellation in writing within 24 hours." Take a screenshot of the email you sent, including the timestamp.
- Phone cancellation (fastest confirmation, but harder to prove): Call the US support line at (800) 922-6620. Remember this is Pacific Time, so call between 9:00 AM and 5:00 PM Pacific Time (which is 1:00 AM to 9:00 PM Philippine Time the same day, or 12:00 AM to 8:00 PM the previous day if calling from Manila in the evening). Have your account number and email address ready. Request the representative's name and ask them to confirm cancellation in writing via email within 2 hours.
- Contact form (backup method): Visit the Yourrent2Own website and complete the contact form with your cancellation request, using the same wording as the email method above. Select "Cancellation" or "Account Management" as the subject category if available.
Step 3: document everything
- Save or screenshot the email confirmation you receive from Yourrent2Own stating your membership has been canceled.
- Note the date and time you submitted your cancellation request.
- If you called, note the date, time, and the name of the representative who handled your request.
- Store these documents in a folder on your computer or phone for at least 3 months.
Step 4: verify cancellation before the renewal date
- On the day after your trial or billing cycle ends, check your bank or credit card statement online.
- If no charge appears within 24 hours of the renewal date, cancellation was successful.
- If a charge does appear, immediately contact your credit card issuer to initiate a chargeback (see refund section below).
What happens after you cancel
Cancellation does not mean you lose access to your account immediately, though Yourrent2Own may disable your login credentials within hours or days.
Timeline after cancellation
- Within 1 hour: You may receive an automated confirmation email from Yourrent2Own.
- Within 24 hours: A human representative should send a detailed cancellation confirmation with an effective cancellation date.
- Within 2-5 business days: Yourrent2Own will disable your account login and remove your access to the platform.
- On or after your renewal date: No charge should appear on your credit card statement.
If you notice a charge after cancellation
Do not panic. You have legal recourse. Contact your credit card issuer immediately and request a chargeback, citing "unauthorized recurring charge" or "service canceled prior to charge." Provide your cancellation confirmation email as evidence. Under Philippine banking regulations and international card network rules (Visa, Mastercard), your issuer must investigate the dispute within 30 days. At Yafee, we recommend keeping your cancellation documentation for at least 6 months.
Refund eligibility and how to claim it
Yourrent2Own's refund policy is restrictive, but you may still have options depending on when you cancel.
Trial period refunds
If you cancel within the 7-day trial period and before any charges have been made, you should not be charged at all. Yourrent2Own will not refund the ₱56 trial fee if you have used the service during those 7 days, but you will not face the ₱2,802 monthly charge.
Monthly plan refunds
If you cancel after the monthly charge has posted to your card, Yourrent2Own typically does not refund unused time within that billing cycle. However, the Consumer Act of the Philippines requires reasonable refund policies for memberships. If you can demonstrate that you canceled within 3 to 5 days of the charge and did not use the service, you may have grounds to request a refund by disputing the charge with your bank.
How to request a refund
- Submit a refund request to [email protected], copying the URL of their refund policy if available on their website.
- Cite the Consumer Act of the Philippines and state that the service was canceled within a reasonable timeframe.
- Request a full refund of the disputed charge and provide your cancellation confirmation email as proof.
- Allow 7 to 10 business days for a response.
- If Yourrent2Own refuses, contact your credit card issuer to initiate a chargeback.
Common cancellation mistakes to avoid
Cancellation is straightforward once you know the pitfalls, and avoiding these errors saves you money and frustration.
- Mistake 1: Confusing cancellation request with cancellation confirmation. Submitting a cancellation request via email or phone does not mean you have canceled. You must wait for written confirmation. At Yafee, we advise treating a confirmation email as your proof of cancellation.
- Mistake 2: Canceling too close to the renewal date. If your trial ends on January 8 at midnight, submit your cancellation request by January 5 or 6 at the latest. Processing delays could result in a charge on January 9 even if you requested cancellation on January 8.
- Mistake 3: Ignoring your first bill. If you see the ₱2,802 charge on your statement but believe you canceled, do not assume Yourrent2Own will reverse it without action. Contact your bank immediately to file a dispute.
- Mistake 4: Relying solely on phone cancellation. If you call (800) 922-6620 to cancel, always ask the representative to send a confirmation email. A verbal conversation leaves no proof if Yourrent2Own later disputes your cancellation.
- Mistake 5: Not following up if cancellation is delayed. If you do not receive a confirmation email within 24 hours, send a follow-up email to [email protected] titled "Follow-up: Cancellation Request Confirmation." Reference your original request with the date and time.
Comparison of cancellation channels
Not all cancellation methods are equally reliable when it comes to obtaining proof.
| Cancellation method | Speed | Proof of cancellation | Best for |
|---|---|---|---|
| Email to [email protected] | 24-48 hours | Email confirmation (documented) | Recommended: strongest proof |
| US phone line (800) 922-6620 | Immediate | Weak (verbal only unless rep emails confirmation) | Urgent cancellations, if you get rep to email confirmation |
| Contact form on website | 24-72 hours | Email confirmation (if they respond) | Backup method if email fails |
How to file a complaint if Yourrent2Own refuses to cancel
If Yourrent2Own ignores your cancellation request or continues to charge you, you have formal complaint channels under Philippine law.
Contact the department of trade and industry (DTI)
The DTI enforces the Consumer Act of the Philippines and accepts complaints about unfair billing practices, deceptive trade practices, and refusal to honor cancellation requests. You can file a complaint online at dti.gov.ph or in person at your regional DTI office.
Initiate a chargeback through your credit card issuer
Contact your credit card company and request a chargeback for "unauthorized recurring charge" or "service not rendered." Provide your cancellation confirmation email as evidence. Your issuer must investigate within 30 days.
File a complaint with your bank's consumer affairs unit
If your credit card issuer is a Philippine bank, file a formal complaint with their consumer affairs or dispute resolution unit citing the Consumer Act of the Philippines.
Step-by-step cancellation checklist
| Action | Deadline | Done? |
|---|---|---|
| Locate trial end date from signup email | Within 1 day of signup | [ ] |
| Send cancellation email to [email protected] | At least 2-3 days before renewal | [ ] |
| Screenshot your cancellation email with timestamp | Immediately after sending | [ ] |
| Save confirmation email from Yourrent2Own | Within 24 hours of sending request | [ ] |
| Check your bank statement on renewal date | Within 24 hours of renewal date | [ ] |
| If charged despite cancellation, file chargeback with bank | Within 30 days of charge | [ ] |
Address and contact information for Yourrent2Own
If you need to reference the company's official details or send a certified letter:
- Company name: Real Property Data Corp, doing business as Yourrent2Own
- Headquarters: Oak Park, California, USA
- Email: [email protected]
- Phone: (800) 922-6620 (US Pacific Time)
- Support hours: 9:00 AM to 5:00 PM Pacific Time, Monday to Friday
Final summary: protecting yourself from Yourrent2Own charges
Yourrent2Own is a legitimate US platform, but its automatic renewal structure and lack of local Philippine support create friction for Filipino users. The Consumer Act of the Philippines protects your right to cancel and to dispute unauthorized charges, even though the company operates abroad.
Your defense is preparation. Mark your trial end date now. Submit your cancellation request 2 to 3 days before that date via email to [email protected]. Save the confirmation email. Check your bank statement on the renewal date. If a charge appears despite your cancellation, file a chargeback immediately with your credit card issuer, citing your cancellation confirmation as proof.
At Yafee, we have helped thousands of consumers cancel unwanted overseas subscriptions and recover unauthorized charges through structured, documented cancellation processes. Your consumer rights under Philippine law are strong, but only if you exercise them proactively and keep evidence of every step. Start your cancellation today, and reclaim control of your recurring payments.
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