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Frequently asked questions
Cancel Tracki: The Right Way
How to cancel Tracki and stop paying for GPS tracking in the philippines
What Tracki is and why you might want to cancel
Tracki is a GPS tracking service that centres on a small hardware device paired with a mandatory monthly subscription. You subscribe to track vehicles, pets, people, or valuables in real time through an online dashboard, and the subscription-not the device-is what you pay for every month. Once your tracking needs change or your device becomes redundant, cancellation is often the most straightforward option to end recurring charges against your account.
Understanding what you are paying for
When you pay Tracki, you are purchasing ongoing cellular connectivity, access to the tracking platform, real-time location updates, and dashboard management through the Tracki website or mobile app. The device becomes non-functional without an active subscription, which means most users discover that maintaining service becomes optional once their tracking requirement passes. Yafee recognises that understanding what your money actually covers is the first step toward deciding whether to keep paying or cancel.
Tracki offers three main update frequencies at different price points. The 1-minute update plan costs $19.95 USD (approximately ₱1,127 PHP per month), the 30-second update plan costs $24.95 USD (approximately ₱1,410 PHP per month), and the 15-second update plan costs $29.95 USD (approximately ₱1,692 PHP per month). The company also sells prepaid 6-month and 12-month plans at $99.60 USD (approximately ₱5,627 PHP) and $167.40 USD (approximately ₱9,458 PHP) respectively for the 1-minute update tier.
How Tracki operates in the philippines
For users based in the Philippines, Tracki pricing appears in US dollars on their official website and help centre at omni.tracki.com. Exchange rate fluctuations mean your actual peso cost shifts month to month, making budgeting unpredictable. Many Filipino users subscribe through their iPhone App Store or Google Play account, which adds complexity when cancelling because app store subscriptions require separate cancellation steps outside the Tracki platform itself.
You likely used an international debit or credit card, or you purchased through your phone's app billing system, since local payment methods like GCash or Maya are not prominently advertised. This matters enormously during cancellation because the cancellation method depends entirely on where you originally subscribed. Yafee advises all users to identify their subscription source before attempting to cancel.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and receive clear information about charges.
The consumer act of the philippines protects you
The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit rights when cancelling subscription services. This law requires that subscription terms be clear upfront, that you receive confirmation of cancellation, and that you are not charged after you have cancelled. If Tracki continues billing you after you have submitted a cancellation request, you have legal grounds to dispute those charges and demand a refund.
Under this law, Tracki must honour your cancellation request promptly and provide written confirmation. If they fail to stop billing you, you can file a complaint with the National Commission for the Protection of Consumers (NCPC) or escalate through the Department of Trade and Industry (DTI). Yafee recommends keeping all cancellation confirmations and billing statements as evidence of your cancellation date, especially if a dispute arises.
Your legal position
You have the right to cancel at any time. Under Republic Act No. 7394, you are entitled to terminate your Tracki subscription without penalty or justification. Tracki must stop charging you within a reasonable timeframe (typically 5 to 7 business days) after you submit your cancellation request. If charges continue after your cancellation date, those are unauthorised charges, and you can demand a refund. If Tracki refuses to refund overcharges or fails to stop billing, file a complaint with the NCPC or DTI, which has enforcement authority over subscription service providers in the Philippines.
Your right to clear information and support
Philippine consumer law also requires that subscription terms, pricing, cancellation procedures, and refund eligibility be communicated clearly before you purchase. If Tracki's cancellation process is hidden, unclear, or deliberately difficult, that violates your consumer rights. You should never need detective work to find the cancellation option.
How to cancel Tracki based on your subscription method
Your cancellation method depends entirely on where you originally set up your Tracki subscription. Identify your subscription source first, then follow the corresponding steps.
Cancel if you subscribed directly through the Tracki website
If you signed up and pay directly through omni.tracki.com using your credit card or debit card, follow these steps to cancel your subscription.
- Log in to your Tracki account at omni.tracki.com using your registered email address and password.
- Navigate to your account settings or subscription management page (usually located in the menu under "Settings", "Account", or "Billing").
- Find the section labelled "Subscription", "My Subscription", or "Billing Information".
- Select the option to "Cancel Subscription" or "End Membership".
- Confirm your cancellation. Tracki will usually display a final confirmation screen.
- Take a screenshot of the confirmation page or note the cancellation reference number if provided.
- Check your email for a cancellation confirmation message from Tracki. This email is your proof of cancellation.
Timing: Direct website cancellations typically take effect immediately or at the end of your current billing cycle. Review your confirmation email to confirm the exact end date. Your final charge should appear on your next statement if you cancel mid-cycle; any charges after the confirmed cancellation date are errors and should be disputed.
Cancel if you subscribed through the apple app store
If you set up Tracki through the iPhone App Store, your subscription is managed by Apple, not by Tracki directly. You must cancel through Apple to stop charges.
- Open the Apple App Store on your iPhone or iPad.
- Tap the profile icon in the top right corner (your user account avatar).
- Select "Subscriptions".
- Find and tap "Tracki" in the list of active subscriptions.
- Tap "Cancel Subscription" or "Edit Subscription".
- Confirm cancellation when prompted. Apple will ask why you are cancelling; you may skip this question.
- Take a screenshot showing the cancellation confirmation. Apple sends a confirmation email to your registered Apple ID email address.
Timing: App Store cancellations take effect at the end of your current billing cycle. You retain access until that date. Any charges after the end of your current cycle indicate the cancellation did not process; contact Apple Support at support.apple.com immediately if this occurs.
Cancel if you subscribed through google play
If you set up Tracki through Google Play on an Android device, Google manages your subscription billing, not Tracki directly. You must cancel through Google Play.
- Open Google Play on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions".
- Choose "Subscriptions".
- Find and tap "Tracki" in your active subscriptions list.
- Tap "Cancel Subscription".
- Confirm cancellation. Google Play will ask for feedback; this is optional.
- Take a screenshot of the confirmation screen. Google sends a confirmation email to your registered Google account email address.
Timing: Google Play cancellations take effect at the end of your current billing cycle. You keep access until that date. Any charges after the cycle end date indicate a processing error; contact Google Play Support at support.google.com immediately if charges continue.
Cancelling by registered mail or contacting Tracki directly
If you cannot cancel through your account dashboard or app store, or if you prefer a formal record of cancellation, you may cancel by registered postal mail.
Submit cancellation by registered mail
Tracki's primary cancellation address for registered postal mail is located in the United States. Send your cancellation letter by registered mail (with proof of delivery) to ensure Tracki receives and processes your request.
Tracki cancellation address (United States):
Tracki Inc.
Cancellation Department
United States
Your registered mail letter should include the following information:
- Your full name as it appears on your Tracki account
- Your email address registered with Tracki
- Your Tracki account number or device identification number (if known)
- The statement "I request cancellation of my Tracki subscription, effective immediately" or "effective [your preferred end date]"
- Your signature and the current date
- A copy of your most recent billing statement (optional but recommended as proof)
Keep a copy of your letter and obtain a receipt of registered mail delivery from your postal service. This receipt is your proof that Tracki received your cancellation request on a specific date. Yafee advises all users to retain this documentation for at least one year in case a billing dispute arises.
Contact Tracki support before escalating
Before submitting a formal cancellation letter, you may email Tracki's support team through their help centre at omni.tracki.com/help or the "Contact Us" page. Explain that you wish to cancel your subscription and ask for cancellation instructions. Request written confirmation of your cancellation request. Document all email exchanges. If Tracki's support team does not respond within 5 business days or refuses to cancel, escalate to the NCPC or DTI.
Tracki pricing and plan overview
Understanding your current plan helps you verify the charges that stop after cancellation.
| Plan type | Update frequency | Monthly cost (USD) | Monthly cost (PHP) | Best for |
|---|---|---|---|---|
| Standard | 1-minute updates | $19.95 | ₱1,127 | Basic vehicle or asset tracking |
| Premium | 30-second updates | $24.95 | ₱1,410 | More frequent location checks |
| Pro | 15-second updates | $29.95 | ₱1,692 | Real-time tracking for high-risk assets |
| 6-month prepaid | 1-minute updates | $99.60 total | ₱5,627 total | Cost savings if committing long-term |
| 12-month prepaid | 1-minute updates | $167.40 total | ₱9,458 total | Maximum annual savings |
Note: PHP amounts are approximate conversions at current exchange rates and may fluctuate daily. Your actual peso charge depends on the exchange rate on your billing date.
Refunds and unused service credits
Understanding your refund eligibility after cancellation prevents billing surprises.
When Tracki offers refunds
Tracki's refund policy depends on your subscription type and how long you have held the service. Generally, Tracki does not refund monthly subscriptions if you cancel mid-cycle; instead, you retain access until the end of your paid billing period. However, if you purchased a prepaid 6-month or 12-month plan and cancel before using the full term, you may be eligible for a partial refund of the unused portion.
For example, if you purchased a 12-month plan for ₱9,458 and cancel after 3 months, Tracki should refund you for the remaining 9 months of service (or approximately ₱7,094). Request this refund explicitly in your cancellation communication.
How to request a refund
After you cancel, contact Tracki support within 14 days and request a refund for any unused prepaid service. Provide your cancellation confirmation number and state the amount you believe you are owed. If Tracki refuses the refund or does not respond within 10 business days, file a complaint with the NCPC citing Republic Act No. 7394. Yafee has helped thousands of consumers in the Philippines recover refunds by documenting their cancellation date and remaining service period.
Preventing unauthorised charges after cancellation
After your cancellation takes effect, monitor your credit card or debit card statements for the next two billing cycles. Any charge from Tracki after your confirmed cancellation date is unauthorised and must be disputed immediately. Contact your bank or credit card issuer and request a chargeback, providing your cancellation confirmation email or registration receipt as evidence. Philippine banks are required to investigate chargebacks within 30 days under the Bangko Sentral ng Pilipinas (BSP) guidelines.
Common mistakes to avoid when cancelling Tracki
Cancellation is straightforward if you follow the correct steps; most problems arise from skipping confirmation or cancelling through the wrong platform.
Not preserving proof of cancellation
Many users cancel their subscription but fail to keep evidence of the cancellation. Screenshots, confirmation emails, and registration receipts from postal services are your only proof if a dispute arises later. Before closing any browser windows or deleting emails, save copies of every cancellation confirmation to your computer or cloud storage. This documentation is your protection if Tracki charges you after cancellation.
Cancelling in the wrong location
If you subscribed through the App Store but attempt to cancel through the Tracki website, your cancellation will not take effect because Apple manages your billing. Conversely, if you subscribed directly through omni.tracki.com but search for cancellation options in the Apple App Store, you will not find them. Identify where you originally paid before attempting to cancel.
Assuming cancellation is automatic after device disuse
Tracki does not automatically cancel your subscription if you stop using your device. Even if your tracker sits idle for months, Tracki will continue charging you unless you explicitly request cancellation. Check your billing statements monthly and cancel immediately if you no longer need the service.
Not following up if charges continue
If a charge from Tracki appears on your statement after your cancellation date, do not wait. Contact Tracki support immediately with your cancellation confirmation and the date of the unauthorised charge. If Tracki does not refund the charge within 10 business days, file a formal complaint with the NCPC at www.ncpc.gov.ph or visit a DTI office in your region. Yafee recommends escalating quickly because the longer you delay, the harder it becomes to recover multiple months of unauthorised charges.
What happens after you cancel Tracki
Once your cancellation takes effect, your access ends and your subscription charges stop. Understand what to expect in the days and weeks after your cancellation is confirmed.
Your access timeline after cancellation
If you cancelled mid-cycle on a monthly subscription, you retain access to your Tracki account and tracking dashboard until the end of your paid billing period. After that date, your device no longer receives cellular service and your dashboard access is disabled. If you cancelled a prepaid plan, your access ends on the cancellation date unless you requested to use the service until the end of the prepaid period.
Deleting your account data
Cancelling your subscription does not automatically delete your account or the location history stored in your Tracki dashboard. If you wish to delete your account entirely, log in after cancellation and look for an account deletion option in your settings. Alternatively, contact Tracki support and request complete account deletion, including all stored location data. Under Philippine data privacy law (Republic Act No. 10173, the Data Privacy Act), Tracki must delete your personal data upon request within 30 days.
Selling or transferring your Tracki device
Once your subscription is cancelled, your Tracki device cannot be used by another person unless you first transfer ownership through the Tracki platform or request that Tracki reassign the device to a new subscriber. Contact Tracki support if you wish to transfer the device to a family member or sell it to another user. Failure to transfer ownership may leave the device non-functional or block the new owner from activating their own subscription.
Escalation and dispute resolution
If Tracki refuses to cancel your subscription or continues charging you after cancellation, you have consumer protection remedies under Philippine law.
Filing a complaint with the NCPC
The National Commission for the Protection of Consumers (NCPC) is the government body responsible for enforcing consumer rights in the Philippines, including subscription service disputes. You may file a formal complaint if Tracki refuses to cancel, continues billing after cancellation, or denies you a refund for unused service. Visit the NCPC website at www.ncpc.gov.ph to download the complaint form or file online. Include copies of your cancellation request, confirmation emails, billing statements, and any correspondence with Tracki support. The NCPC will investigate and may order Tracki to refund you or stop unauthorised charges.
Filing a complaint with the department of trade and industry
The Department of Trade and Industry (DTI) also handles consumer complaints related to subscription services and unfair business practices. Visit your nearest DTI regional or provincial office or submit a complaint online at www.dti.gov.ph. Provide the same documentation you would submit to the NCPC: your cancellation request, Tracki's response (or lack thereof), billing statements, and proof of any unauthorised charges. The DTI will issue a summons to Tracki and facilitate a resolution.
Disputing charges with your bank
If Tracki continues charging your credit card or debit card after your cancellation date, contact your bank immediately and request a chargeback or dispute. Philippine banks are required to investigate payment disputes within 30 days. Provide your cancellation confirmation email and the date of the unauthorised charge. Your bank will reverse the charge while investigating; if Tracki cannot prove that you authorised the charge after cancellation, the refund becomes permanent.
Key takeaways and cancellation checklist
Cancelling Tracki is straightforward when you follow the correct process for your subscription type and document every step.
Your cancellation checklist
- Identify where you subscribed: Tracki website, Apple App Store, or Google Play
- Log in to your account or app store and locate the subscription management section
- Select "Cancel Subscription" and confirm the cancellation
- Take a screenshot of the cancellation confirmation page
- Save the cancellation confirmation email sent to your registered email address
- Note the cancellation date and the last date you will have access
- Monitor your bank or card statements for charges after the cancellation date
- If a charge appears after cancellation, contact your bank within 10 days and request a chargeback
- Keep all documentation for at least one year in case a dispute arises
If Tracki refuses to cancel or continues charging you
- Request cancellation a second time in writing via email to Tracki support
- Send a formal cancellation letter by registered mail to the Tracki address provided above
- File a complaint with the NCPC at www.ncpc.gov.ph if Tracki does not respond within 10 business days
- File a complaint with the DTI at www.dti.gov.ph as a backup escalation
- Request a chargeback from your bank for any unauthorised charges
Final steps and getting support
Cancelling your Tracki subscription protects your budget and ensures you are not paying for a service you no longer use. Yafee is committed to helping consumers understand their cancellation rights and providing clear, step-by-step guidance for every subscription service. If you encounter difficulty cancelling Tracki or believe you have been charged unfairly, Yafee has helped thousands of consumers recover refunds and stop recurring charges through proper documentation and escalation to the NCPC or DTI.
Keep your cancellation confirmation and monitor your statements for 60 days after cancellation. If unauthorised charges appear, contact your bank immediately and file a dispute. Your consumer rights under Republic Act No. 7394 protect you; Tracki must honour your cancellation request and stop charging you promptly. Yafee recommends visiting www.ncpc.gov.ph or your nearest DTI office if you need additional support or wish to file a formal complaint. Yafee's mission is to ensure that cancelling any subscription is transparent, timely, and free from hidden obstacles.
| Action | Timeline | Contact method |
|---|---|---|
| Cancel through dashboard or app | Immediate to end of billing cycle | Tracki website / App Store / Google Play |
| Send cancellation by registered mail | 5-7 business days processing | Tracki Inc., United States address |
| File NCPC complaint | 30 days investigation | www.ncpc.gov.ph |
| Request bank chargeback | 30 days investigation | Your bank or credit card issuer |
| File DTI complaint | 30-45 days resolution | www.dti.gov.ph or nearest DTI office |
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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