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Frequently asked questions
Cancel Tracki: The Right Way to Stop Charges
How to cancel Tracki GPS tracking and stop recurring charges in canada
What Tracki is and why you might want to cancel
Tracki is a GPS tracking device and cloud-based subscription service that monitors real-time location data for vehicles, pets, people, and valuable assets. The service combines a small hardware unit (equipped with an international SIM card) and a mobile app or web portal that displays live tracking information from anywhere in the world. Your Tracki subscription is billed separately from the device purchase itself and remains required to maintain network connectivity and active tracking functionality.
You may be considering cancellation for legitimate reasons: your tracking needs have changed, you've found a more affordable alternative, the device performance hasn't met your expectations, or you simply no longer require the service. Whatever your situation, Yafee is here to guide you through the cancellation process and help you understand your rights as a Canadian consumer under applicable federal and provincial law.
Common reasons to cancel Tracki
Customers frequently cancel Tracki when they've resolved the situation they were tracking (a pet returns home, an asset is recovered), when monthly subscription costs become unaffordable, or when they discover competing services with lower pricing or superior features. Some users cancel because they prefer one-time purchase models over ongoing subscription fees, while others find that battery life or location accuracy doesn't match their expectations. Understanding your reason helps you determine whether full cancellation is the right choice or whether pausing the service might be more appropriate.
When cancellation makes financial sense
Cancellation becomes financially sensible if you've committed to a long-term prepaid plan and no longer need the service. If you're on a month-to-month plan and the service no longer serves your purpose, cancellation prevents further charges. Before you cancel, however, review whether you're eligible for a refund of unused prepaid months-this can substantially improve your financial outcome.
Your consumer rights under canadian law
Canada's consumer protection framework grants you specific legal rights when cancelling subscription services, and Yafee wants you to understand exactly where you stand legally. The federal Competition Act and provincial consumer protection legislation (particularly the Ontario Consumer Protection Act, British Columbia Business Practices and Consumer Protection Act, and Quebec Consumer Protection Act) regulate subscription billing and require companies to obtain explicit, informed consent before charging recurring fees.
Your legal position
Under Canada's consumer protection regime, you have the right to cancel a subscription without penalty during a "cooling-off period"-typically 14 days from your initial purchase date. Tracki must provide you with a cancellation method that is at least as straightforward and accessible as the original purchase method. If the company makes cancellation deliberately difficult (by hiding the cancellation option, requiring phone calls only, or imposing artificial barriers), you may have grounds to file a formal complaint with your provincial consumer protection authority or the federal Competition Bureau. All confirmation emails, order receipts, and billing statements constitute proof if you need to escalate your complaint.
Key consumer protections in canada
Under the Consumer Protection Act and equivalent provincial legislation, subscription companies must clearly disclose all recurring billing terms before you complete payment. If Tracki's terms were unclear, buried in fine print, or not adequately disclosed, you may be eligible for a partial or full refund even outside the standard return window. The Competition Bureau enforces these obligations and can pursue companies that engage in deceptive billing practices.
Furthermore, if you're in Ontario, the provincial Consumer Protection Act gives you the right to cancel distance contracts (including online subscriptions) within 7 days of receipt without penalty. British Columbia and Quebec offer similar protections. Consequently, your right to cancel is grounded in legislation, not merely company policy.
Tracki pricing in canada
Before you decide to cancel, understand exactly what you're paying and whether alternative plans might better suit your needs. The following table shows current Tracki subscription costs in Canadian dollars:
| Subscription plan | Price (CAD) | Billing period | Best for |
|---|---|---|---|
| Tracki Pet Mini CAT1 month-to-month | $14.02 | Monthly | Flexibility without long-term commitment |
| Tracki Pet Mini CAT1 3-month prepaid | $11.74 per month | Prepaid quarterly | Moderate savings with quarterly commitment |
| Tracki Pet Mini CAT1 12-month prepaid | $5.62 per month | Prepaid annually | Maximum savings for committed users |
| Tracki Vehicle 4G month-to-month | $29.99 | Monthly | Vehicle tracking with no long-term obligation |
| Tracki Vehicle 4G 12-month prepaid | $19.99 per month | Prepaid annually | Vehicle tracking with significant annual discount |
| Tracki PRO family plan month-to-month | $24.99 | Monthly | Multiple family members on one account |
If you're on a prepaid 12-month plan and cancel before all 12 months have elapsed, request a refund for the remaining unused months. Yafee recommends documenting the exact cancellation date and the number of remaining prepaid days, as this strengthens your refund claim if Tracki initially resists.
Should you cancel Tracki right now?
Before you proceed with cancellation, consider whether your situation truly calls for it or whether an alternative solution exists. Pause the service if you expect to resume tracking in the near future-this prevents recurring charges while preserving your account. However, if you've determined that you no longer need GPS tracking functionality, proceed with cancellation following the steps outlined below.
When to cancel versus when to pause
Cancel immediately if you've found a competitor service at lower cost, if the device has failed and repair isn't worthwhile, or if your tracking needs have permanently changed. Pause the service if you expect to resume tracking within 3 to 6 months-pausing typically suspends billing without deleting your account or saved data. Contact Tracki support at [email protected] to confirm whether pausing remains an option on your current plan.
How to cancel Tracki in canada
Cancellation of Tracki requires you to follow a clear procedural sequence to ensure your account is properly terminated and recurring charges cease immediately. Yafee recommends documenting every step you take, including the date, time, and confirmation numbers-this documentation protects you if a dispute over charges arises later.
Step 1: log into your Tracki account and gather your details
Begin by logging into your Tracki account using your registered email address and password. Once logged in, navigate to your account settings or billing section and note your subscription plan name, the exact amount of your monthly or annual charge, and your current billing date. Take a screenshot of this information as proof of your account status. Write down your account number or device ID if it appears-this identifies your account in communications with Tracki support.
Step 2: check your contract terms and remaining prepaid balance
Review your original purchase confirmation email and subscription agreement to determine whether you purchased a month-to-month plan or a prepaid annual plan. If you purchased a 12-month prepaid plan and are cancelling before the 12 months expire, calculate the number of remaining days and request a refund for that unused period. Canadian consumer law supports refunds for genuinely unused prepaid services, and this calculation will be essential when you submit your cancellation request.
Step 3: submit your cancellation request via email
Send a formal cancellation request email to Tracki's support team at [email protected]. Structure your email as follows:
- Subject line: "Subscription Cancellation Request - Account [Your Account Number]"
- Body: Include your full name, registered email address, account number, the date you wish cancellation to take effect (today's date or a specific future date), your reason for cancellation (optional but helpful), and a clear statement: "I request immediate cancellation of my Tracki subscription effective [date]. Please confirm cancellation in writing and provide a final invoice showing a $0 balance."
- Attachments: Attach a copy of your original order confirmation and most recent billing statement.
In accordance with Canadian consumer protection law, use business email for this request so you have a timestamped record. Request written confirmation of your cancellation and the effective date.
Step 4: monitor your account for confirmation and verify cancellation
Tracki typically responds to cancellation requests within 3 to 5 business days. Expect to receive a confirmation email stating that your subscription has been cancelled, the cancellation effective date, and (if applicable) the refund amount and processing timeline. Log back into your Tracki account after the cancellation effective date to verify that your subscription no longer shows as active. If the account still displays as active after 7 business days, send a follow-up email to Tracki support requesting immediate escalation.
Step 5: confirm your final billing statement and process any refund
After cancellation, monitor the email address linked to your Tracki account for a final invoice showing a $0 recurring charge balance. If you prepaid for unused months, the final invoice should reflect a credit or pending refund. Refunds typically process within 5 to 10 business days to your original payment method. If your refund does not appear within 10 business days, contact your bank or credit card issuer and reference your cancellation confirmation email as proof that Tracki authorized the refund.
Alternative: submit a cancellation request by registered mail (if email is unresponsive)
If Tracki does not respond to your email cancellation request within 7 business days, send a formal cancellation letter by registered mail to their headquarters address. This creates an indisputable record of your cancellation request and the date Tracki received it. Address your letter to:
Tracki Inc.
Cancellation Department
[Registered headquarters address]
Canada
In your letter, include your account number, full name, email address, the subscription plan you're cancelling, and the date of cancellation. Request written confirmation of cancellation and any applicable refund. Retain the postal receipt as proof of delivery.
Refunds and unused prepaid services
Canadian consumer law entitles you to a refund for genuinely unused prepaid services when you cancel a subscription before the prepaid period expires. If you purchased a 12-month prepaid plan and cancel after 8 months, you are entitled to a refund covering the remaining 4 months (minus any partial month you've used). Calculate the refund as follows: (remaining days ÷ 365) × total annual amount paid.
How to request and track your refund
Include your refund calculation in your cancellation email so Tracki understands exactly what you expect. Request that Tracki explicitly confirm the refund amount in their response. If Tracki disputes your refund claim or offers less than you believe you're owed, you have the right to escalate your complaint to your provincial consumer protection authority or the Competition Bureau. These agencies can order Tracki to issue a refund if they determine the company acted unfairly.
Yafee recommends photographing or downloading your final billing statement after cancellation-this proves what Tracki charged you and demonstrates whether the refund was processed correctly. If your refund does not appear within the promised timeframe, contact your bank or credit card company and request a chargeback, citing your cancellation confirmation as evidence.
After you cancel Tracki
Cancellation doesn't end at confirmation-several important steps remain to ensure no further charges occur and to protect your data. You've made the right decision, and the following actions secure your account permanently.
Verify that recurring charges have stopped
Monitor your bank account or credit card statement for 2 to 3 billing cycles after your cancellation effective date to ensure no further Tracki charges appear. If a charge appears after the cancellation date, contact your bank immediately and dispute the transaction as unauthorized, citing your cancellation confirmation email as evidence. Your bank can reverse the charge and issue a credit while Tracki investigates.
Retrieve any data you wish to keep
Before your Tracki account is fully deleted, download any location history, tracking reports, or device data you may wish to retain. Log into your account while it's still accessible and export any information you need. After cancellation is complete, you may lose access to historical tracking data, so extract this now if it has value to you.
Delete your payment information
Once your cancellation is confirmed and no further charges are anticipated, log into your Tracki account (if still accessible) and remove your payment method from file. This prevents accidental reactivation and protects your payment details from unauthorized future charges.
Common mistakes to avoid when cancelling
Cancellation disputes are preventable-understanding what to avoid ensures your cancellation process proceeds smoothly. The following mistakes frequently create delays or unwanted charges, and Yafee urges you to sidestep them.
Mistake 1: assuming cancellation is automatic after you stop using the device
Simply ceasing to use your Tracki device does not cancel your subscription. Tracki continues to bill you on your billing date unless you formally submit a cancellation request. Many customers discover surprise charges months later because they believed inactivity equaled cancellation. Always send an explicit cancellation email to ensure Tracki processes your request.
Mistake 2: cancelling only through the mobile app without following up by email
If Tracki's mobile app offers a cancellation button, use it but immediately follow up with an email to [email protected] confirming your request. In-app cancellations sometimes fail silently, and email creates a documented trail that protects you if the app cancellation didn't process correctly.
Mistake 3: failing to request a refund for prepaid unused months
If you're cancelling a prepaid annual plan with remaining unused months, explicitly request a refund in your cancellation email. Do not assume Tracki will automatically refund you-you must ask. Include the specific dollar amount you're owed based on your calculation of remaining days.
Mistake 4: not documenting your cancellation request and confirmation
Keep all emails related to your cancellation: your cancellation request, Tracki's confirmation, and any refund correspondence. If a dispute arises, these documents are your proof. Store them in a dedicated folder and take screenshots as backup.
Mistake 5: not following up if you don't receive confirmation within 7 business days
If Tracki doesn't respond to your cancellation email within one week, send a follow-up email and consider submitting your cancellation request by registered mail. Silence is not acknowledgment-you must receive explicit written confirmation.
If Tracki refuses to cancel or disputes your refund
In accordance with Canadian consumer protection legislation, if Tracki refuses your cancellation request or denies your refund claim, you have statutory remedies available. These protections are enforceable across all provinces and backed by government agencies with the power to fine non-compliant companies.
File a complaint with your provincial consumer protection authority
If Tracki does not respond to your cancellation request, refuses to cancel, or fails to process a legitimate refund, file a formal complaint with your provincial consumer protection body:
- Ontario: ServiceOntario Consumer Protection office (1-800-889-9768 or online at ontario.ca)
- British Columbia: Consumer Protection BC (1-888-564-9963 or consumerprotectionbc.ca)
- Quebec: Office of the Protecteur du consommateur (1-888-672-2556 or protecteurduconsommateur.qc.ca)
- Alberta: Fair Trading Act enforcement (1-877-427-4088)
- Other provinces: Consult your provincial Attorney General's office for the relevant consumer protection contact.
Provide these authorities with copies of your cancellation request, Tracki's response (or lack thereof), your refund calculation, and any billing statements. The investigation may result in Tracki being ordered to issue your refund and cease further charges.
Escalate to the competition bureau
If your provincial authority cannot resolve the matter, escalate to the federal Competition Bureau (1-800-348-5358 or www.competitionbureau.gc.ca). The Competition Bureau investigates unfair billing practices, including deliberately making cancellation difficult or refusing refunds for prepaid services. Filing a complaint there creates a record that can lead to federal enforcement action.
Dispute the charge with your bank or credit card issuer
If Tracki continues charging after your cancellation date, contact your bank or credit card company and request a chargeback or dispute. Provide your cancellation confirmation email as evidence. Your financial institution can reverse unauthorized post-cancellation charges while the dispute is investigated.
Cancellation checklist
Use the following checklist to ensure you complete every necessary step and leave no loose ends:
- Log into your Tracki account and note your account number, plan type, and billing date.
- Calculate your refund entitlement if you're on a prepaid plan with unused months remaining.
- Take screenshots of your billing information and current subscription status.
- Send a formal cancellation email to [email protected] with your account number, cancellation date, and refund amount (if applicable).
- Retain the email confirmation and timestamp as proof of your request.
- Wait for Tracki's written confirmation of cancellation (expect 3 to 7 business days).
- Monitor your bank or credit card for charges after the cancellation effective date.
- Confirm that your refund appears within 10 business days if you're entitled to one.
- If no response within 7 days, send a follow-up email or file a complaint with your provincial consumer protection authority.
- If Tracki charges you after the cancellation date, dispute the transaction with your bank immediately.
Tracki customer reviews and satisfaction
Before you finalize your cancellation, consider what existing Tracki users report about the service. Customer feedback may inform whether cancellation is truly your best option or whether you should explore solutions like pausing your subscription. The following table reflects common user sentiment across independent review platforms:
| Aspect | Positive feedback | Negative feedback |
|---|---|---|
| GPS accuracy | Real-time location updates within 5-10 meters; works globally | Occasional lag in updates; inaccurate in buildings or tunnels |
| Battery life | Lasts 5-7 days on a single charge for pet/asset trackers | Older devices drain quickly; battery degrades after 1-2 years |
| Cancellation and refunds | Responsive support; refunds processed without delay | Difficult to cancel via app; email support sometimes slow to respond |
| Pricing | Annual prepaid discounts offer good value; no hidden fees | Monthly pricing is expensive; international SIM charges add up |
| Mobile app usability | Intuitive interface; geofencing and alerts work reliably | App crashes occasionally; web portal less user-friendly |
Yafee has observed that Tracki's cancellation process is one of the most frequently criticized aspects of the service. If you're experiencing difficulty cancelling, you're not alone-and your frustration is valid grounds for escalating your complaint to a consumer protection authority.
Key takeaways and final steps
Cancelling Tracki in Canada is your legal right, and Canadian consumer protection legislation backs your entitlement to cancel without unreasonable barriers and to receive refunds for unused prepaid services. Document every communication, calculate your refund accurately, and follow the procedural steps outlined above to ensure your cancellation is processed correctly and your charges cease permanently.
If Tracki resists your cancellation or refuses your refund claim, escalate immediately to your provincial consumer protection authority or the federal Competition Bureau. These agencies have the power to compel companies to honour your rights and can impose fines if Tracki violates consumer law.
Yafee has helped thousands of consumers navigate subscription cancellations and understand their rights under Canadian law. Whether you're cancelling because you've found a better service, your needs have changed, or you simply want to reduce recurring expenses, the process is straightforward when you follow clear steps and keep detailed records. Your consumer rights are enforceable, and you do not need to accept any barrier that prevents you from cancelling your subscription.
Contact information for Tracki and canadian authorities
Use the following contact details to submit your cancellation request or escalate your complaint if Tracki does not respond promptly:
Tracki cancellation contact
Email: [email protected]
Mailing address: Tracki Inc., Cancellation Department, [Registered headquarters address in Canada]
Response time: 3 to 7 business days (expect written confirmation)
Canadian consumer protection authorities
Competition Bureau (federal): 1-800-348-5358 | www.competitionbureau.gc.ca
Ontario Consumer Protection: 1-800-889-9768 | ServiceOntario
British Columbia Consumer Protection: 1-888-564-9963 | consumerprotectionbc.ca
Quebec Protecteur du consommateur: 1-888-672-2556 | protecteurduconsommateur.qc.ca
Alberta Fair Trading Act: 1-877-427-4088
Yafee recommends keeping these contact numbers and web addresses accessible throughout your cancellation process. Your provincial consumer protection authority is your escalation route if Tracki fails to respond or refuses to honour your cancellation request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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